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Business Profile

Investment Security

Wells Fargo Advisors

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Security.

Important information

  • Customer Complaint:
    BBB has received consumer complaints about Wells Fargo Advisors which allege difficulty using the company's services, difficulty accessing money and transferring funds to outside accounts, and poor customer service.  

Complaints

This profile includes complaints for Wells Fargo Advisors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wells Fargo Advisors has 380 locations, listed below.

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    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an *** that I attempted to transfer to another institution that Wells Fargo forced me to close instead of simply transferring it to another institution. My new banking institution tried several times to transfer the funds and was unable to get the funds transferred. I myself called an filled out several items in an attempt to transfer the *** to no avail. Once I finally get paperwork done after sending it 3 times to Wells Fargo they call to tell me Im being charged a fee of $125 to close an account theyre forcing me to close. Im going to deposit the funds at my current bank that attempted several times to get Wells Fargo to transfer the funds to. The $125 should never have been charged.

      Business Response

      Date: 05/28/2024

      Enterprise ****************************
      PO Box 5133
      *********************


      May 28, 2024



      ***************************
      *****************************************************************************-6816


      Subject: Were responding to your concerns
      Wells Fargo case number: *****************
      Account number ending in: 9710
      ********************** case: ********



      Dear ***************************:

      Thank you for contacting us. We completed our research and are providing details to address your concerns
      regarding the compulsory closure of your account, your multiple attempts to transfer the account, and the
      $125.00 account closure fee.

      We have not charged you a $125.00 fee to close your account. On August 15, 2018, when you opened the account,
      you agreed to pay the annual account fee which comes due in September of each year. On September 15, 2023,
      the amount of $125.00 was charged as your annual account maintenance fee. There has been no fee charged since
      that date to the account.

      We have responded to the compulsory closure of the account along with the failed transfer attempts in previous
      responses to these issues. We have included the letters in this mailing.

      Case status

      We have closed the case as of the date of this letter. If we receive additional information, we will open a new case
      to address any remaining or new concerns.





      We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and
      how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at *********************************************************************
      security/notice-of-data-collection/. See additional Wells Fargo privacy notices at *********************************************************************security/.


      Investment and Insurance Products are: Investment products and services are offered
      Not Insured by the **** or ***************************** through Wells Fargo Advisors, a trade name used by
      Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or ******** Wells Fargo Clearing Services, LLC, Member SIPC, a
      Affiliate registered broker-dealer and non-bank affiliate of
      Subject to Investment Risks, Including Possible Loss of the Principal Amount Wells Fargo & Company.
      Invested


      ECMO-BT173_Res_M_E_052024



      How to contact us

      We appreciate the time and effort you took to contact us. If you have questions, you may reach us at
      **************, Monday through Friday from 9:00 a.m. to 6:30 p.m. Eastern Time. We accept
      telecommunications relay service calls.

      Sincerely,

      **************
      Escalations Representative Registered
      Enterprise ****************************

      **********************************

      Enclosure
      CC: Better Business Bureau

    • Initial Complaint

      Date:04/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother, **********************************, was a client of ************************* at Wells Fargo. She passed away in December 2022. In her will, she named me as the executor of her estate. I am also one of the beneficiaries of the accounts she maintained at Wells Fargo. Over the course of the past five months, my husband and I have made repeated attempts to contact ****************** and his assistant, *************************, by phone. Messages are left, but no return phone calls have been received. Further, I have informed ****************** that we have moved since our last contact with him, but none of the account statements have been forwarded to our new address. My attorney has advised me that as the executor of the estate, I am entitled to information regarding the status and distribution of all accounts which belonged to my mother. It is impossible to fulfill my role as executor when the Wells Fargo office will not return phone calls.

      Business Response

      Date: 05/20/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a Wells Fargo Intuitive Investor account on 4/20/24 with $500.00 Wells Fargo experienced a server issue which auto closed the account. ********************************************* has yet to return my initial investment of $500 and is taking their time with resolving the issue. I have spent several hours on the phone getting excuse after excuse as to why they haven't given my money back to me.

      Business Response

      Date: 05/17/2024

      Please see the attached Bank response. 

    • Initial Complaint

      Date:04/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Wells Fargo Advisors on 4/29/2024 regarding missing dividends on my account. I was shocked to be notified that my account has been restricted due to "Notice of Deceased" on my account. This is completely careless on the part of Wells Fargo - no checks and balances whatsoever for such a material life event. My spouse nor I were ever contacted regarding this matter. Can you imagine the amount of mental stress that this can cause someone? This is something a news media needs to cover to make sure it hasn't happened to others.

      Business Response

      Date: 05/17/2024

      Please see the attached Bank response.      

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came to this location for notary services. Ended up being here for 30 minutes or so. First waiting for the person who was just sitting at her desk after helping her previous client to come acknowledge me sitting there. Then she creates a big deal because the document I have to have notarized does not say my middle initial or full middle name as my ID. This was a document from the states attorney generals office. The worker questioned why my son was listed after my name, she questioned what obo meant, she just picked at everything that was on the document from the states attorney. It made no sense. Then she also had me waiting as I stated over 30 minutes for something that takes 5 minutes to do. If my full name is on the document and she can vary me by my account with his bank there was no reason to deny to notarized my form. It wasted my time and made me very frustrated. No other notarized document at any other location, wells fargo or else where, ever gave me this problem. It's not acceptable. This should be a opportunity to give to her to understand that full name is first and last and middle name on a ID card is mandatory on the document it isn't.

      Business Response

      Date: 05/02/2024


      Please see the attached Bank response.

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A SEP *** ************ request for 2023 tax year was made to my Wells Fargo account faxed to and received on April 15, 2024 at 1: 30 PM (I have attached the record of the fax receipt by Wells Fargo). I received a message on April 16th from Wells Fargo that the form submitted was outdated and was asked to submit a new ************ form (was informed by the representative that the form had changed one week prior). I called Wells Fargo to discuss my concern regarding completing a new ************ form after the April 15th filing deadline and stated that I would not be signing any new ************ forms. I requested a call back from a supervisor which was received on Monday April 22nd who stated that the ************ for 2023 could be made until October 2024. This information did not seem accurate and after verifying that information as incorrect through the *** another call was placed to Wells Fargo and again the representative requested I sign a new form. I will not be signing any additional forms as the ************ request was made and received by April 15th and demand that the Wells Fargo form that was submitted for my SEP *** (which included all necessary information) be used as was used in the prior year.

      Business Response

      Date: 05/02/2024

      Please see the attached bank response. 

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about August 2022, I was informed of a vehicle charge-off on my Wells Fargo Auto loan, which I had maintained since January 2021, with no missed payment. I was alerted to this issue via a credit alert sent to my email address. I immediately attempted to log on to my auto loan account, however, due to the charge-off, access to the information was unavailable. Before the charge-off, I was under the impression that I had turned auto pay on. At this time, I was no longer receiving any email alerts that my account was past due, or that payment needed to be made to bring my account current, which is the reason I thought my account was current. While I take full accountability for not paying closer attention to my finances and the debits that were and were not coming out, my issue is that the final notice alerting me that a charge-off would occur, was sent to the wrong address, an error on the bank's part. Before being permitted to ship my vehicle to my new duty station in *******, *******, I was informed that I would need to update my car insurance, which needed to reflect a new mailing address for the location of the vehicle. I did so. Whoever processed the actual notification typed the address wrong (CPR 411, Box 6782 instead of CMR 6782), therefore the postal service sent the notice back due to the address not being valid.When I raised this concern with the service representative, she repeatedly told me that I failed to provide an updated address, therefore, it was my fault that the notice was not sent to the right address. The fact that the mailing address the notice was sent to was one letter off from my actual address, calls into question the integrity of the service representative I spoke with.Throughout this extremely stressful process, I can say that the representative was rude, condescending, and lacked the most basic customer service skills. Any guidance you can provide will be greatly appreciated.Wells Fargo Case number: *****************

    • Initial Complaint

      Date:04/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my Wells Fargo/***"S discount furniture card off in May of 2021. I did not use my card after that. However, Wells Fargo has reported on my Credit report that I have since 2021. I've asked for Validation, and all they could send me was a furniture pick up slip, with an invoice that does NOT have my signature. However, someone did sign and purchase furniture with my account number. I've sent over copies of my signature as asked by ************** with Wells Fargo. I sent over copies of my passport. The account was charged off. So that they continue to capitalize and make money off of me, with these FRAUD CHARGES.

    • Initial Complaint

      Date:03/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 4th time this has happened to me with my Wells Fargo checking account. In the latest incident I did not participate AT ALL in the transaction that occured in my checking account. I did not recieve a phone call from a scammer pretending to be Wells Fargo. This transction occurred on 3/8/24 for ****** by a company listed as London Gbr to purchase crypto. It stated that my NEW debit card was used for the purchase. I talked to no one regarding this charge. It just appeared. I received a letter in the mail yesterday from Wells Fargo that they completed their research on the charge and because it was authorized by me -WHICH IT WAS NOT - they would not return the money to me. As I stated earlier, this is the 4th time this has happened to me with this bank. I closed my account with them on 3/21/24 and changed my banking to a local credit union. All told I have lost approximately $4000 from people hacking my account. And would like to recover ALL my money taken from my Wells Fargo account. If you need any verification from me I can provide it. I have spoken to many friends regarding this and most got their money back from Wells Fargo. I would appreciate your help in this matter.

    • Initial Complaint

      Date:03/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well Fargo In ****************************. January 18,2021 said I didn't have a safe deposit box.My payment was due on May5 2022,it's been three year they still don't want to give to me what kind of person you have over there ***************** is a thief I'm now homeless and she still managed to still from me to buy her crack

    Wells Fargo Advisors is NOT a BBB Accredited Business.

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