Complaints

This profile includes complaints for Wells Fargo Advisors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wells Fargo Advisors

  1 N Jefferson Ave Saint Louis, MO 63103-2254

• 

  Wells Fargo Advisors

  1000 Broadway Ste 625 Oakland, CA 94607-4042

• 

  Wells Fargo Advisors

  10 Mechanic Street Worcester, MA 01608

• 

  Wells Fargo Advisors

  6075 Poplar Ave #650 Memphis, TN 38119

• 

  Wells Fargo Advisors

  28100 US 19 N Ste 500 Clearwater, FL 33761-2687

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, 3/18/24, I called this business and was told I could walk into any branch and make a bulk payment against my auto loan which would cover payments for the next 13 months.On 3/21/24 I walked into one of their branches, made the bulk payment and the bank officer at this branch also called Wells Fargo Auto and again, they confirmed the bulk payment could be applied as 13 future payments. The teller even noted that the payments were entered as "Regular Payments" not "Principal loan payments" as you'll see on the attached receipt. Today, 3/22/24, I logged into the account, and of course, they did not apply my payment as I requested. Instead, they split the payments into another format and are forcing me to make a payment in July of 2024. This is unjust, I was told twice (once on the phone, and once in front of one of their bank officers) that my bulk payment would be applied as 13 future payments and now they are switching their story around.

  Business Response

  Date: 03/29/2024

  Enterprise ****************************
  PO Box 5133
  ***********, ** *****
  
  March 29, 2024
  
  ****************************
  1144 *******. Apt. 10
  *********, ** *****
  
  Subject: Were responding to your concerns
  Wells Fargo case number: *****************
  Account number ending in: 6421
  **********************, case number: ********
  
  
  Dear ****************************:
  
  Thank you for contacting us. We completed our research and are providing details to address your concerns.
  
  About your $5,850.00 payment
  
  You stated you called us on March 18, 2024, and we advised you could make a bulk payment in a branch which
  would cover your payments due for the next 13 months. You further stated you made a $5,850.00 payment in a
  branch on March 21, 2024, and we again confirmed the payment could be applied as 13 future payments, but the
  payment was split into another format, and you are now due for a payment in July 2024. You requested we
  reapply your $5,850.00 as 13 future monthly payments of $450.00 beginning on April 9, 2024.
  
  Our records indicate you called us on March 20, 2024, and we advised a payment over $4,999.99 could not be
  processed over the phone or online, but could be made by mail or at a Wells Fargo branch location. We also
  advised the payment would be applied as three regular payments with the remainder applied to principal only, but
  you could call us once the payment was posted to request the remainder to be applied as regular payments. Your
  $5,580.00 branch payment posted on March 21, 2024, was initially applied to the next three installments due on
  April 9, 2024, May 9, 2024, and June 9, 2024, with the remainder applied to principal only. At your request, we
  have reapplied the remainder as regular payments, and your next payment due date is now May 9, 2025. An
  account transaction history is enclosed. As we discussed over the phone on March 26, 2024, interest accumulates
  daily on your outstanding principal balance, and once you resume making payments the outstanding interest will
  be paid before the outstanding principal. Please contact us at the phone number listed below if you have further
  questions or concerns.
  
  Case status
  
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case
  to address any remaining or new concerns.
  
  We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and
  how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at *********************************************************************
  security/notice-of-data-collection/. See additional Wells Fargo privacy notices at *********************************************************************security/.
  
  We appreciate the time and effort you took to contact us. If you have questions, you may reach us at
  **************, Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. We accept
  telecommunications relay service calls.
  
  Sincerely,
  
  ****************
  Escalations Representative
  Enterprise ****************************
  PO Box 5133, ***********, ** *****
  Fax: **************
  
  Enclosure
  cc: Better Business Bureau

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Wells Fargo Bank,I am writing to dispute the alleged debt currently being pursued by your organization. It has come to my attention that this debt is subject to the arbitration agreement outlined in the Wells Fargo Bank, agreement, to which I am a party.I am aware that initiating arbitration involves significant costs, and given that your organization likely acquired this debt for pennies on the dollar, I am offering you an opportunity to settle this matter amicably before pursuing legal action. I propose a settlement amount of $6,000, which accounts for the mental distress, anxiety, emotional distress, and financial hardship that this situation has caused me.Furthermore, as part of the settlement agreement, I insist on the following:Payment of $6,000 as compensation for the aforementioned distress and hardship.Removal of any reporting of this debt from all credit reporting agencies.This settlement offer is contingent upon your prompt response and compliance within [reasonable timeframe, e.g., 30 days] from the date of this notice.In accordance with 15 USC 1692c(c), I demand that you cease and desist from all illegal activities and mediums of communication regarding this debt, including any communication on a consumer report, except for your response via mail with a settlement check or a letter notifying me of the deletion of the account from my consumer report.Should you choose not to accept this settlement, I want to make it clear that I am fully prepared to initiate arbitration proceedings. The associated fees and costs will be substantial and include:Filing Fee for both parties.Arbitration Initiation Fee.Arbitration Deposit.Legal Costs incurred throughout the arbitration process.It is in both our interests to resolve this matter amicably and avoid unnecessary expenses associated with arbitration.I expect a timely response to this notice, and I trust that we can reach a fair resolution.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/03/2023 I brought in a rollover check to Wells Fargo branch and requested to make a deposit as a rollover from my 401k and I was assured it would be processed as requested. In 2024 I received 5498 tax form that showed that my 401k rollover check was deposit as a 2022 contribution. I called wells advisors as soon as I found out about incorrect contribution type and requested to fix contribution code as this will affect my taxes. I also asked Wells Fargo advisors to provide me with corrected 5498 form but its been already over 3 weeks but i still didnt receive corrected 5498 nor updates of when it would be done. I spoke to ************************* who is customer service supervisor at ********************** service request *********, my account number *********

  Business Response

  Date: 04/04/2024

  Please see the attached bank response.

• Initial Complaint

  Date:03/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was trying to trade TSLA. I got in the trade and around 9:53-9:55 AM I tried to exit the trade. I got an error saying that TSLA was not tradeable. When I called the ************************* they told me that there was no selling allowed for employees. I bought 200 shares around ****** and the price when I tried to sell was somewhere between ****** and ******. The trade ticket I attached was not the first time I tried to sell the stock. The company should have record of all orders even ones that aren't executed or fully placed. There was no notification that I wouldn't be able to sell. I wasn't notified on the website, in my personal email, or my work email that that would be thing today. At this point I've been forced to hold it all day and I am down over $1000. I feel like the company should reimburse me the difference between the loss I would've incurred if I sold the shares when I wanted and when I was actually allowed to sell the shares. Had I been aware of the restriction I would have never entered a TSLA position. If the system can tell I'm an employee to restrict the sell, it should be able to tell I'm an employee to give me a warning that I wont be able to sell. The second picture is to show that there is no warning or notification that I would not be able to sell. It was in my account ending in 8834.

• Initial Complaint

  Date:03/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this letter finds you well. I am writing to bring to your attention a pressing matter concerning Wells Fargos handling of my consumer credit information, which has significantly impacted my creditworthiness and financial opportunities.In accordance with the Fair Credit Reporting Act (****), I have repeatedly requested Wells Fargo to update my tradeline to accurately reflect my payment history as paid as agreed never late. Despite my clear instructions and legal rights under the ***** Wells Fargo has failed to comply, thereby causing ongoing harm to my credit profile.Furthermore, Wells Fargo has neglected its obligation to conduct a timely investigation into my dispute, as mandated by federal law. This failure to act in accordance with consumer protection statutes has only exacerbated the damage to my reputation and financial standing.As a consumer reporting agency under the ***** Wells Fargo bears the responsibility to operate in good faith and adhere to legal obligations. However, their actions have demonstrated a disregard for these principles, resulting in serious consequences for my creditworthiness and financial well-being.I am reaching out to the BBB in the hope of seeking assistance in resolving this matter swiftly and fairly. I kindly request your intervention to ensure that Wells Fargo fulfills its obligations under the **** and promptly addresses the issues outlined in this letter.To facilitate a resolution, I propose the following:Wells Fargo must update its tradeline to paid as agreed never late on my consumer report within 30 days and provide confirmation of this action.Additionally, I recommend that Wells Fargo employees undergo training on consumer laws, including but not limited to the relevant provisions of the ***** to prevent similar issues from occurring in the future.I appreciate your attention to this matter and trust that the BBB will assist in facilitating a resolution that upholds consumer rights and fairness.

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On *************************** Kings Day 2024, I opened and contributed $7000 to a ***************. After seeing that I still had time to contribute to 2023, I contributed $6500 and requested the excess withdrawal rightaway on the Wells Fargo app. Thinking that everything is digital, I went ahead with placing a buy order.The next day, January 16, my order was executed and made a loss. I called to Wells Fargo Advisor number to help me withdraw the excess. They sent me a form which I filled in and waited. This form I wrote I would like to withdraw on Jan 16, and the system stamped it on Jan 16.Many days later, I recognised a notice on my Wells Fargo app, which is a reply saying my form was denied because they found no contribution on Jan 16 (yet the execution happened). No, they never tried to call me regarding the urgency of the situation. I had to fill out another form which they instructed me on the phone to fill out as they read, and I put a new date it (probably Jan 18). Since Jan 17, my stock has made non-stop profit.On Jan 23, I recognised another notice (again they never called even though the outcome affects customers) that my excess had become $510. Now I realised the new wrong removal date they put on had affected my contribution room. I requested a correction to the Jan 16 so that my removal date can also be corrected. *** refused to do so even after I had called them many times to question them how they could acknowledge the trade but not the contribution (100% of the trade is from the contribution). Fast forward to Jan 29, I filled out another form chose the self-calculation option to withdraw $500 (self-calculation option). This doesn't stop me from losing my contribution rooms or paying late and early withdrawal penalties, so I have been fighting for WFA to reinstate my original withdrawal form.Recently on Feb 26, I received their letter stating that they have corrected the contribution date to Jan 16 but my withdrawal date was still Jan 29.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father has been associated with this brokerage firm since the 1980s when it was AG Edwards and Sons. His long term broker left *** around Feb 2023. My dad has received 1099 tax documents from WFA for tax year 2023. I have uploaded his 1099 tax info into TurboTax for the last several years. I tired to upload the data a couple of days ago and it failed. I contacted WFA customer support today for assistance and was advised because WFA closed the account, the 1099 tax info cannot be uploaded into TurboTax. This is unacceptable. The account needs to be temporarily reopened so that I can upload the data into TurboTax. Appreciate you assistance in resolving this matter.

• Initial Complaint

  Date:03/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Instructions (atached) were issued to Wells Fargo Advisors to wire funds to a different account at ******************* services on Monday Feb 26. Wells has made no attempt to respond with any problems in the instructions. Funds have not been transferred. Today is Saturday 3/1.There are two accounts....the second amount to be wired is $500,000.

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wells Fargo was sued for the way they repossessed cars between 2016 and 2022. The lawsuit is that they didn't warn people they were going to repossess them I never got a letter. They also sold cars at private auctions not making the car owner aware of the sale. That happened to me. They did not tell me when they were going to sell my car so that I could make a time to buy it back. They also were sued for incorrectly entering payment amounts. I have bank records that show at times they entered $12.00 payments. which I always paid between $217.00 And $247.00, if I wasn't on a deferment. I was forced to ask for deferments because they would not allow me to change the date of when my bill was due. I made more than 10 attempts within the the five years of owning the vehicle to change the payment date to the latter part of the month and they continued to "lose" my paperwork. I emailed it, I mailed it and I faxed it and they always refused to change when I could pay my bill. And this was during times when I was current on my bill when I requested it. They were sued for all the things that I experienced between 2017 and 2022 of owning the ****** Altima 2013 vehicle. I held an auto loan through Wells Fargo they incorrectly entered my payment amounts. They would not let me change my bill due date even though I continuously sent in more than *************************************************************************************************** $216 and I was told only over the phone that I was up for repossession. I never received any legal documentation. I do need a vehicle so I am making attempts to pay off a settlement agreement I made with Wells Fargo. And they are refusing to give me receipts after each payment and they are a very well-known bank they should be able to print me a receipt and mail it to me. For the past 2 months in January of 2024 I made a payment to Wells Fargo have not received a receipt of my payment . And in February of 2024 I made a payment to Wells Fargo and still have not received a receipt of that payment either . Very unacceptable business practices and they were sued for exactly how they treated me. And now they're refusing to give me the settlement for what they were sued for. They were sued for 3.7 billion dollars I doubt half the people got paid back what their owed for being mistreated by Wells Fargo.

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to their own terms and agreement Wells Fargo is delaying the temporary provisional credits that they are supposed to issue as per their own terms in agreements regarding unauthorized fraudulent wire transfers reported under the electronic funds transfers act regulation (e.)I how to wait on two separate occasions 10 business day wait times, and the claims department, and the point of contact for the investigation has requested additional time on three separate occasions, the Wells Fargo fraudulent unauthorized investigation for these unauthorized wire transfers are not being compliant and are not making the fact that the time frame has expired and they have requested additional time on three separate occasions which this investigation is still active and ongoing therefore there should be a temporary provisional credit issued to my account while this is an ongoing active investigation and I am still waiting for that temporary provisional credit to be issued.