Complaints

This profile includes complaints for Wells Fargo Advisors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wells Fargo Advisors

  1 N Jefferson Ave Saint Louis, MO 63103-2254

• 

  Wells Fargo Advisors

  1000 Broadway Ste 625 Oakland, CA 94607-4042

• 

  Wells Fargo Advisors

  10 Mechanic Street Worcester, MA 01608

• 

  Wells Fargo Advisors

  6075 Poplar Ave #650 Memphis, TN 38119

• 

  Wells Fargo Advisors

  28100 US 19 N Ste 500 Clearwater, FL 33761-2687

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account on my credit report that is not mines it is fraudulent. I want to have this account removed from my credit report. The account is listed below.*WELLS FARGO #******XXXXXX

• Initial Complaint

  Date:02/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wells Fargo has consistently taken advantage of me via online banking. They will not let me close my account or dispute unknown charges. They will not respond to my emails and their "support" has done nothing but make things more difficult. Being that I am unable to cancel my account, I can't access my fund or open a new account.

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to ****** about my brokerage account and they refused to give me my money its ***** and they said i have to wait. There is nothing in the agreement that says that I have to wait. They are holding peoples money so that they so they can collect more interest on the money and keeping my money from me. This is unacceptable and this is illegal and I will be filing another complaint with the corporate office. I asked ****** for a manager, and he said that he would not let me talk to his manager. He refused to escalate the call. This is not how you conduct business. This is very unprofessional and not the way that she should be treating the customers who put their money into your bank. I want my $20 I want my brokerage account closed and I wanted it yesterday not today

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 4 accounts with ********************************************* and my account was set up with overdraft protection and I have Direct Deposit, I paid several bills with the understanding I had overdraft protection and Direct Deposit that as long as you have a regular direct deposit you will not occur any services fees. Well after talking to ******* ID: ********** who was not help transferred me to supervisor ***** and my ID: ********** and filed a complaint with Wells Fargo complaint ID is ************************. To charge me $35 8 times equaling $280 from Feb. 7th-12th which 3 business day not including weekend and I am not allowed to dispute it until the pending is off which today was the 1st day the pending was removed. My mother died and father is in the hospital his cancer returns after 10 years. So, me with the understanding I have over drafted protection and direct deposit coming in I will be fine. No, I was they charged me $280 on only credit me back 2 out of the 8, that unacceptable I have been a customer longer that the 2 people who did not help me. Wells Fargo keeps changing the rules and they like to take your money instead of helping you. I want my full $280 corrected to my account or I need to leave this bank like a lot of other customers, I stayed because I loyal but not if I am going to be treated like this.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several weeks ago I reported that I hadn't received the $7,000 **** Excess contribution check that had been mailed to me. I had great reservation in the mechanism that was proposed for remediation by the telephone representative and then from their supervisor. After I got the old 'I've been doing this for a long time' statement from the supervisor who barely listened to what I'd been saying, I asked to speak to her supervisor. She said I'd be receiving a call from the executive team and that hasn't happened. After my 20+ year relation with Wells, the $MM+ commitments and the time I took to place the call to ask for help I'm quite disappointed I didn't get the call back I was promised.

  Customer Answer

  Date: 02/16/2024

  Attached is the form you asked me to sign. 

  Customer Answer

  Date: 02/23/2024

  Wells Fargo representative ****** left messages on my phone. I called him back using multiple combinations of the extension he told me to use. 523; 0523; *****. None work. 

  Customer Answer

  Date: 02/23/2024

  Wells Fargo representative ****** left messages on my phone. I called him back using multiple combinations of the extension he told me to use. 523; 0523; *****. None work. 

  Business Response

  Date: 02/28/2024

  Please see the attached Bank response.  

  Customer Answer

  Date: 03/02/2024

  Complaint: 21289645
  
  I am rejecting this response because: I was promised a call from an executive representative and I still did not receive one. I'm still requesting that call from the executive representative.
  
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/10/2024

  Please see attached bank response.

• Initial Complaint

  Date:02/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the missing cost basis information for the securities transferred from my Wells Fargo brokerage account to my Robinhood brokerage account. I made a request for a Full Account ACATS transfer on Jan. 4, ****. All of the securities I was holding at Wells Fargo -- ***** shares of VTI and ***** shares of ITOT -- arrived at Robinhood on January 11. However, weeks went by but the cost basis information was missing. Robinhood customer support informed me that I need to contact Wells Fargo and ask them to send Robinhood the cost basis information. I contacted Wells Fargo on February 5, ****, and they informed me that for whatever reason Wells Fargo never sent the cost basis information to Robinhood. They said they would send it within a few days. It's been five days, yet the cost basis information is still missing. All shares were covered securities.

  Customer Answer

  Date: 02/13/2024

  The issue has been resolved. Thank you.

• Initial Complaint

  Date:02/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 15 to Present My mother passed away and I am trying to access money left to me. I have provided all required paper work i.e. death certificate etc. We have completed multiple forms (up to 12 pages) with the guidance of Wells Fargo. Each time we submit the forms we are told to complete another set. We worked with multiple employee reprehensive promising this will end in us being successful in transferring funds to my account. Finally, myself and a Wells Fargo had a meeting to go over the final set of forms to include me and the representative signing off to transfer funds this resulted in the Wells Fargo saying I asked for a check. I once again made this correction and they continue to requiring me to start the process over.I am asking to have the funds owed to me immediately deposited into my account.

  Customer Answer

  Date: 02/13/2024

  Account number ********.

  Business Response

  Date: 02/22/2024

  Please see the attached Bank response.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Obviously because of how the economy is doing I have slowed down honestly in my income but yet I always kept communication and payed as I could I also asked for a payment extension on July and they told me I was able to get 2 back to back but I wouldnt be able to get another one in the same year so they suggested to just use one I did, then here comes November and I call and try to get the other one I was promised in July and they told me that is incorrect information and its all on the record on the phone call they agreed that the information was incorrect but stated that there agent Was in the right and they really were not. Then I call and ask what they can do they waited and called me back stating they I would need to call a different department cat department and I asked that same agent if she can help and she said she used to work in the *** department but not anymore I believe that but later I found out she did work there and she could of helped she just didnt want to be the one to give me the help so in short I felt discriminated a bit she tried to shut me off to call someone else in her department just to remove any fault off her like I said she lied and said on a recorded line that she doesnt work for that department anymore when she actually still doesthen Im in the this process for about 3 months just trying to get one more month deferment I never had a problem paying the vehicle but right now its just a-little slow Wells Fargo is the only bank I know is this nasty with there customers they do not want to release the recordings I requested then ondec28 another agent called I asked them if my car was up for repo and he said no its on hold for 7 days and the 3rd day later they took it also I had offered if there is not solutions I will willingly surrender the car but then after they took it is when I talked to someone from *** and thats when I found out I was lied to on DEC7 like I said earlier. I just want this to get corrected and get resolved

  Business Response

  Date: 04/26/2024

  Enterprise ****************************
  PO Box 5133
  *********************
  
  
  April 25, 2024
  
  
  
  *************************
  ***************
  ***************
  
  
  Subject: Were responding to your concerns
  Wells Fargo case number: *****************
  Account number ending in: 4644
  **********************, case number: ********
  
  Dear *************************:
  
  Thank you for contacting us. We completed our research and are providing details to address your concerns.
  
  About the account
  
  On April 18, 2024, you expressed dissatisfaction as you stated you were advised you are able to receive two
  deferments back-to-back but that you wouldnt be able to do another deferment in the same year. You stated
  that when you called in November 2023 for another deferment, you were advised that you can only use one
  deferment per year. Please be advised that we have reviewed this matter in detail and can confirm that this
  information is valid. You are allotted one deferment per year and a total of three deferments for the life of the
  loan. You also mentioned not being able to access recorded calls. Please be advised telephone recordings are
  proprietary and will not be released unless subpoenaed by a court. We are also unable to honor your request for
  compensation as requested. We apologize for any inconvenience you may have experienced.
  
  About your discrimination concerns
  
  Within your complaint, you mention that you felt discriminated against during your interaction with an employee.
  
  To ensure equal and fair treatment of all Wells Fargo customers, we:
  
  Originate and service financial products according to the terms and conditions of all applicable documents.
  Service all loans and products in compliance with federal and state regulations.
  
  We follow all federal and state laws and regulations that prohibit discrimination. We dont tolerate discrimination
  of any kind and take each allegation regarding employee conduct seriously. Were committed to fixing any issues
  and making things right for you.
  
  We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and
  how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at *********************************************************************
  security/notice-of-data-collection/. See additional Wells Fargo privacy notices at *********************************************************************security/.
  
  ECMOBT129_Res_M_E_122023
  About the service concerns
  
  On behalf of Wells Fargo Auto, I extend an apology for any service you received that did not meet your
  expectations. We appreciate the opportunity to address concerns about your experience with our team members,
  and this will be addressed appropriately. We want to assure you that when customer concerns are received by the
  Auto complaint ***************** they are tracked to improve our services.
  
  About the repossession
  
  In your shared concerns, you stated you were advised of a 7-day repossession hold on December 28. 2023;
  however, the vehicle was repossessed three days later. Based on our review of your account documentation, we
  confirmed your repossession concerns were previously addressed via the enclosed letter dated January 29, 2024.
  We confirm that the information provided in this letter is correct, the agent you spoke with advised that there
  would be a 7-day hold on collection calls. There is no evidence of a 7-day hold being implemented on repossession
  actions. We confirm that the repossession actions taken were valid. We appreciate the opportunity to address
  your concerns. We appreciate the opportunity to address your concerns.
  
  Case status
  
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case
  to address any remaining or new concerns.
  
  How to contact us
  
  We appreciate the time and effort you took to contact us. If you have questions, you may reach us at 1-877-250-
  2265, Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. We accept telecommunications relay
  service calls.
  
  Sincerely,
  
  ******************
  Escalations Representative
  Enterprise ****************************
  **********************************
  Fax: **************
  
  Enclosure
  
  cc: Better Business Bureau

• Initial Complaint

  Date:01/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yet another complaint about the Wells Fargo Estate processing dept.My mother passed away in November 2023. I have been trying to have the Transfer on death forms processed since December 12,2023. On December 20, 2023 an employee named Chantell or Chantrel told me my forms loo*ed good and my new account to receive the funds loo* good so just wait 7-10 days to have the money downloaded to your account. Two wwe*s later I come to find they either lost or couldn't find the forms so I both faxed and emailed the forms for a 3rd and 4th time. I spo*e to Heather on 1/10/2024 and AGAIN she told me the forms all loo*ed good and she said she would expedite the process give us 3 days and the money will be in your account. On 1/17/2024 I as*ed that Heather call me bac* and was told i would be called by the end of the day ans today 1/18/2024 I called bac* and as*ed for a management call bac* two hours ago no response from wells fargo estate processing dept.

  Business Response

  Date: 01/26/2024

  Enterprise Complaints Management Office
  PO Box ****
  Sioux Falls, SD *****
  
  
  
  January 26, 2024
  
  
  ******* P *******
  **** ****** PL
  THE ********, FL, *****
  
  
  
  Subject: We’re responding to your concerns
  Wells Fargo case number: *****************
  Account number ending in: ***** ****
  Better Business Bureau, case number: ********
  
  
  
  Dear ******* P *******:
  
  Than* you for contacting us. We completed our research and are providing details to address your concerns.
  
  
  You expressed concerns about the amount of time it too* to receive a resolution from us. We ma*e every effort to
  resolve complaints as soon as possible while completing a thorough investigation.
  
  During our research, we review the account to determine if any errors have occurred and provide a response. Our
  research has multiple levels of review to ensure we’re providing an accurate response. Than* you for your patience
  through this process; we’re sorry this too* longer than you expected.
  
  
  What you need to *now
  
  We have researched and found that the matter has been resolved. We received the death certificate on December
  1, 2023, on December 15, 2023, you were sent document needed to transfer bro*erage account 0521. On
  December 22, 2023, we received the documents, but were missing page three, we requested to resubmit page
  three. On January 5, 2024, you resubmitted entire form. On January 9, 2024, you were sent another form to be
  filled out and notarized, and the restriction for receiving account 2088 was lifted. On January 19, 2024, the
  ownership of bro*erage account 2088 was transfer to you was completed.
  
  
  Case status
  
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case
  to address any remaining or new concerns.
  
  
  We
  may collect personal data as part of the complaint resolution process.
  For the categories of personal data that Wells Fargo may collect and
  how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at ***********************************
  ***********************************.
  See additional Wells Fargo privacy notices at
  ********************************************.
  
  *************************
  How to contact us
  
  We appreciate the time and effort you too* to contact us. If you have questions, you may reach us at
  ************, Monday through Friday from 7:00 a.m. to 3:30 p.m. Central Time. We accept telecommunications
  relay service calls.
  
  Sincerely,
  
  **** *.
  Executive Office Case Specialist
  Enterprise Complaints Management Office
  PO Box ****, Sioux Falls, SD *****
  Fax: **************
  
  
  cc: Better Business Bureau
  

• Initial Complaint

  Date:01/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has been ongoing for the last 3 months at least. My father passed away and left me this investment account as an inheritance. I reached out to start the process of moving the account. At least 5 different phone calls and in each call I have done exactly what was asked to do. I am still waiting on the funds to be transferred to an account that I can control and stop losing money. l am reading through other BBB complaints and it seems this happens quite often. This investment firm is the biggest fraud I have ever seen. I would highly recommend to anyone wanting to invest that they steer as far clear from this company as they can get. It sickens me to see a company like this take advantage of people when they are grieving. I would recommend investigation into this company as it is clearly fraud.

  Business Response

  Date: 01/19/2024

  Enterprise Complaints Management Office
  ** *** ****
  Sioux Falls, SD *****
  
  
  January 19, 2024
  
  
  
  ***** K. ****
  **** N. **** **** ****
  ******* ** *****
  
  
  Subject: We’re responding to your concerns
  Wells Fargo case number: *****************
  Account number ending in: ****
  Better Business Bureau, case number: ********
  Client name: ****** E. **** & ***** K. **** JT WROS
  
  Dear ***** K. ****:
  
  Thank you for contacting us. We would like to express our condolences for the loss of ****** K. ****. We
  completed our research and are providing details to address your concerns regarding the estate transfer process
  and the value of the account.
  
  We understand that this can be an inconvenient process especially during such a difficult and turbulent time, and
  we regret that your experience was less than our best. Please understand that when a client passes away, accounts
  must be managed by estate laws, industry rules, and Firm policies and procedures. There is a multitude of
  information including multiple documents required to be on file, and in many cases, a new account is required to be
  opened and in good order before we can disburse funds. Due to these requirements, the estate process can be
  complex and cumbersome. Once notified of a client’s passing, all trading activity stops, and the account is
  restricted until the documentation is in good order with the instructions to proceed with the estate transfer. The
  account ending in **** had security assets and would be susceptible to market fluctuation.
  
  Our review found multiple phone calls in September and October 2023. We verified receiving via fax the Affidavit
  of Domicile and a copy of the death certificate on September 11, 2023. Further research found inbound phone
  calls January 3, 9, and 17, 2024, requesting assistance with the estate transfer process and an update on when the
  transfer would be completed. We confirmed the transfer from account ending in **** to account ending in 9796
  was completed on January 18, 2024.
  
  
  
  
  We may collect personal data as part of the complaint resolution
  process. For the categories of personal data that Wells Fargo may
  collect and
  how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at ***********************************
  
  ***********************************. See additional Wells Fargo privacy
  notices at *********************************************
  
  
  Investment and Insurance Products are: Investment products and services are offered
  • Not Insured by the FDIC or Any Federal Government Agency through Wells Fargo Advisors, a trade name used by
  
  • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or
  Any Bank Wells Fargo Clearing Services, LLC, Member SIPC, a
  Affiliate registered broker-dealer and non-bank affiliate of
  • Subject to Investment Risks, Including Possible Loss of the Principal Amount Wells Fargo & Company.
  Invested
  
  *************************
  We attempted to contact you via phone on January 17, and 18, 2024, regarding this concern and left messages.
  Thank you for taking the time to provide your feedback as it is invaluable in assessing our service levels and for
  identifying areas where we can initiate improvements. Should you have any further questions about this process or
  your account, please contact our Wells Fargo Advisors Solutions representatives at 1-866-636-8339. They are
  available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time.
  
  Case status
  
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case
  to address any remaining or new concerns.
  
  How to contact us
  
  We appreciate the time and effort you took to contact us. If you have questions, you may reach me at
  **************, ext. *******, Monday through Friday from 7:30 a.m. to 3:00 p.m. Central Time. We accept
  telecommunications relay service calls.
  
  Sincerely,
  
  ****** W.
  Escalations Representative – Registered
  Enterprise Complaints Management Office
  ** *** ****, Sioux Falls, SD *****
  
  
  cc: Better Business Bureau