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Business Profile

Medical Uniforms

Scrubs & Beyond LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Uniforms.

This business has 1 alert

Complaints

This profile includes complaints for Scrubs & Beyond LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scrubs & Beyond LLC has 62 locations, listed below.

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/26/24, I was given a $100 Scrubs & Beyond gift card purchased by my sister **** ******. The gift card # is 4518150343753450862.On 9/28, I placed an online order for the amount of $125.12 with this gift card and the remaining amount was charged to my debit card. The order number wasP1113857482.During check out, a discount coupon code would not work. I contacted customer service via email and $11.60 was supposed to be returned to my gift card. It was ******* item in the order was never received and cancelled by the company. The item cost $27.99 and the funds were never returned to my card.I returned 2 items that did not fit me in the amount of $28.99 and $24.99. The funds were never returned to my card.I have called and emailed customer service multiple times since October with no resolution.If you could please intervene on my behalf, I would greatly appreciate if you could help me with getting the $93.57 refund. Thank you very much.

    • Initial Complaint

      Date:11/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1 set of embroidered scrubs Total Cost: $67.57 I placed an order for a single set of embroidered scrubs, costing $67.57, approximately a month ago. Factoring in additional costs, I paid nearly $100 for this set, expecting prompt delivery and high-quality service given the price.I am frustrated with the delay and the lack of communication regarding my orders status. I paid a significant amount for this product and anticipated receiving it within a reasonable timeframe. At this point, the delay is affecting my confidence in this *********** frustrated because it feels like Scrubs & Beyond is taking my money without delivering what I paid for.

    • Initial Complaint

      Date:11/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my scrubs 10/22/24 and today is 11/05/24, My items all show in stock but still have not shipped. Every time I call they are not able to give me an answer as to when my scrubs will be shipped. Or why they have not shipped. The website clearly said same day or next day shipping for in stock items. I only purchased 4 items (2 tops and 2 bottoms). This definitely has been a horrible and frustrating experience.

    • Initial Complaint

      Date:11/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 15, I made an order for $201.10. For the service promised by the merchant, see the attached screenshot, as you can see from the website, the delivery with embroidery should be within 6 days. It has been several weeks, and the item is still being processed. The merchant is unable to process the order and is unable/unwilling to cancel it. They are also unwilling to give a timeline for when I can expect delivery. Their supervisor ******* is also telling me I have no choice but to wait in infinitum.

      Business Response

      Date: 11/05/2024

      Hello ****** **********,


      I am reaching out to you regarding your recent order with us, I apologize that we could not fulfill our commitment and have this order shipment to with the timeframe you expected.   


      We have recently transitioned to a new warehouse and that has caused a delay in shipment, on the checkout screen there should have been a box the stated there may be a delay in shipping your order and I will make sure to work with our team to update the expected shipping time.  So, you and other customer are better informed about the delay and that orders could take longer that the 6 days.


      Again, I apologize for the issues you have had on your order and the issues you had trying to get this canceled, I will be reviewing this as well with my customer service team and warehouse team to see why this took so long to get resolved for you.


      I have cancelled your order as you requested and with that cancelation the pre-authorization was voided as well.  We had not charged your card since the order had not shipped yet.


      Please let me know if you have any questions


      Thank you,


      ****** *******
      Kindthread
      Customer Service Manager

      Customer Answer

      Date: 11/06/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. While their site does indicate delays it does not give specific timeframes and their customer service department was unable to provide any information to be regarding processing or shipping times even after 16 days. This was grossly unreasonable by any standards. Even more than 4 days after requesting a cancellation, nobody from the company was able to provide any information about when the order would be shipped or cancelled. I am happy they have finally cancelled the order as I had requested.
       
      Sincerely,

      ****** **********

    • Initial Complaint

      Date:11/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for scrubs on October 15th. Everything listed in stock. On October 21st, I was charged for my order. On October 26th I reached out via email because my order still said processing. I had to email again due to no response. I asked that my order be escalated and was told someone would get back to me. On October 29th I went to ******** and commented my issue on their business page. I was refunded almost all of my money after being told my items were now out of stock. After reaching out again on the 30th I was refunded the rest of my money. I was then told that I could come IN STORE to receive 30% off to make it right. (I have all of this in fb messenger from scrubs and beyond). I went in store, took time, tried on scrubs and guess what? Was told my 30% would not be honored even though I was showing them this: Hi ****, Our team just got back to us and while we can't generate special bar codes, we can let the store know that you are coming in and receiving the 30% discount. All you have to do is let me know which store you plan to visit, and when you're there, show them our communication and they will honor the discount! I told them the city and state.The employee called the store manager who refused to speak on the phone to scrubs and beyond customer service or myself. She was using profanity and screaming to the employee. She said that she would not honor the 30% off. She refused to give any rationale after I had the employee read her the direct communication from scrubs and beyond. This is bad business and I was a loyal shopper here for over 20 years. I wasted so much time.

      Business Response

      Date: 11/05/2024

      Left message for cusotmer.

       

      Customer has been refunded entire order, customer was offered a 30% discount by our social media team and our customer service supervisor, the store would not honor this discount and my team could only offer 10%.  I will work with the social media team to see how they were offer the 30% and get back with the customer to honor this request.

       

      Thank you 

      ****** *******

      ************

    • Initial Complaint

      Date:10/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned items on 9/23/24 and have yet to receive the funds on my gift card. I have placed several calls and spoke with managers who all tell me that this is in corporates hands and we have to wait for a response. This has been escalated 2-3 times with no follow up or a different outcome. I have asked for a direct number to a supervisor and for corporate, and I am being told they do not have that information.

      Business Response

      Date: 11/05/2024

      Customer order has been refunded and my customer service supervisor has emailed the customer that the funds have been refunded back to the ** used on the order.

       

      Thank you

      Darren 

      ************

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Scrubs & Beyond for an embroidered scrub top and jacket with a matching pair of scrub pants for my wife as a birthday/graduation gift on *******. Todays date is 10/26/24 and I have not received a single update from the company on my order status. When I look up the order on the website, all it says is the status is PENDING. When I contact customer service (contacted them 4 times now) they keep giving me the same c*** about their change in warehouse is causing a delay of 4-6 days in shipping. When I ask to speak to a supervisor, I get the same ************ info, just from a different person. When I ask if I can contact the warehouse directly, Im told that customer service doesnt have access to the warehouse contact info. Im starting to think this company is actually fraudulent and I wont ever see a physical product from them.

    • Initial Complaint

      Date:10/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online at ************************** on Sept 25. They were changing warehouses and I expected to have some type of delay in my order but 2 weeks went by and silence so I reached out via email asking for an update on my order. At that point I decided to continue waiting but another week went by and again silence so I emailed again requesting to cancel my order due to no updates and how much time went by. I was told the issue was being escalated and that I would get an email. Another week has gone by and again silence. I have $155 tied up and a month has gone by and I still do not have my order or refund. I do not care which one happens I just either want my order or a full refund.

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 9/27 for six items (total cost $155.60). There has been no progress with this order. It has not shipped. I have not received my order and I have requested that the order get cancelled on 10/9. I have not received any confirmation that the order as been cancelled and I cannot get a straight answer from anyone with customer service about this. The most concerning thing is that they keep posting the payment to my account. The first time this happened, I was told it would fall of and it did. The payment has posted to my account again as of 10/18. I contacted the company again on 10/18 and once again, was given no definitive answers as to why payment keeps posting despite the fact that the items have not shipped. I have made it very clear that I am not interested in these items anymore and that I do not want to be charged. If the payment clears my account, I will expect a full refund for $155.60. I do not understand whey they have not been able to fulfill my cancellation request formally and stop posting payment to my account. I have read through other similar complaints filed with the BBB and I can only surmise that this company is purposely trying to scam people out of their money.

      Business Response

      Date: 11/11/2024

      The customers order was cancelled due to back order delays, on Nov 2 a refund was processed back to the original form of payment ***** Card) which should have been received 1-2 days from the date of refund.

      Customer Answer

      Date: 11/11/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I do however, want to make clear that I find it unacceptable that I had to file a complaint with the BBB and file a claim with my bank in order to get this taken care of. Do better.
       
      Sincerely,

      ****** ********

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 5 pairs of scrub bottoms on 10/14/2024. I used klarna as a the alternate payment method. For 3 days, the order did not appear on my account on the website nor did i receive a email. I luckily screenshotted the order number when i submitted payment. When contacting customer service they told me that the had to wait 3 days to get into contact with accounting about this. The order appeared on my klarna with the $ for the down payment taken out. I called and emailed and finally the order appeared on my account. Its ridiculous that their communication in between departments takes so long. And to top it off, my debt card had to be closed the day after i ordered due to fraud. Could be an unrelated incident but just fishy how my order didnt appear for so long and that my debt card got hacked. On 10/21, still no update. Order is still processing. Ridiculous that a company takes so long to process an order when the shipping and other descriptions state otherwise.

    Scrubs & Beyond LLC is NOT a BBB Accredited Business.

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