Complaints

This profile includes complaints for Scrubs & Beyond LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Scrubs & Beyond LLC

  9954 Kennerly Rd Saint Louis, MO 63128-2704

• 

  Scrubs & Beyond LLC

  PO Box 313 Louisiana, MO 63353-0313

• 

  Life Uniform 376

  8982 Se Sunnyside Rd Clackamas, OR 97015

• 

  Life Uniform

  1358 Hooper Ave Toms River, NJ 08753

• 

  Scrubs & Beyond, LLC

  9839 S Eastern Ave Ste C-A Las Vegas, NV 89183-6963

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased scrubs from Scrubs and Beyond on July 14th for $272.28 while I was on a travel work contract in ******** through PayPal financing. My order number is P1112123980. I promptly returned the scrubs on July 27th when my contract was cancelled and I returned to **********. When the return package still said pending after a couple weeks, I called Scrubs and Beyond and they told me they did not know where my package was. They kept saying that they didnt know where it was until I escalated the complaint to PayPal. Finally, they said that my package had been received, but they said that they would not refund two pairs of scrubs because I had removed the tags and washed them. I did remove the tags, but never even had the chance to wear or wash them. They refunded part of my order on August 30th in the amount of $122.92, but not $143.96 because they said I washed those scrubs when I didnt. They were going to send the scrubs back to me that couldnt be refunded, but I told them, I am no longer in Virginia. I live at my permanent address is **********. They sent the returned scrubs to Virginia and when I called them and let them know of their mistake, they told me there is nothing that they can do about it. I have no way of getting that package. Im in ********** and was only in Virginia on a contract. What should I do? Im paying PayPal financing for a product that I dont even have. Isnt this illegal? I feel like I got robbed honestly.

  Business Response

  Date: 09/12/2022

  Left Message for ********, my customer service team had already agreed to return the items since they were returned to an address she did not have access to but they could not issue the refund manually in PayPal since she had an open dispute.  I went in to PayPal and settle the dispute for a full refund that she was requesting, since she could not receive the items back and I could not verify that she had not washed the items.  

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Scrubs and Beyond to see if someone can expite my order sooner then 4 to 6 Business Days. I was told I was not and I do know some people do get their online orders soone rhten later and I want to know why I cant get my order sooner? Im starting a new job that I have not worked in over 2 years due to the Covid 19 and also no income as well from September 04, 2022. I really need this job and I really need Scrubs and Beyond to ship my order sooner so I can start at the Hospital on September 06, 2022.

  Business Response

  Date: 09/02/2022

  Hello ***** *********,
  
  I understand your concern about the timeframe for your
  delivery, per the tracking of your shipment the estimated delivery date per
  ***** website is 9/4/22.
  
  As far as your request about upgrading shipping, we offer 2
  day express shipping on the website shipping on the website at a charge of
  $24.95.  Once the order is placed with
  standard shipping, standard procedures is we can not upgrade to express
  shipping because we do not have a way to charge for the express shipping after
  the order was already placed.
  
  I apologize for the inconvenience this policy might have
  caused but we did get this order out as quickly as possible.
  
  Thank you
  
  ****** *******
  Customer Care Manager

  Customer Answer

  Date: 09/02/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:Scrubs and Beyond makes enouhh money to send one person the items at a lesser day without me paying for standard shipping. I need my scrubs and my attorney wants to meet with the Judge soon if I cant get my scrubs sooner then 3 6 business days. Unaceeptable behavior. I want this to end.
  
  .
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and paid $80.21 for two sets of scrubs the first week in July 2022. Scrubs and Beyond website indicated all items were in stock and that shipping took 4 to 6 days. Did not receive same until July 25, 2022 at which time I contacted Scrubs and Beyond for a return label since I'd had to buy scrubs locally due to the delay in receipt. Took a couple of days to receive the email with the return label, but upon receipt of the label attached it to the original package and took it to the post office as instructed in the Scrubs and Beyond email. It's now 8/29/2022, basically 2 months after I ordered for the first and last time from Scrubs and Beyond. I have not received the refund of $80.21, haven't received any correspondence from Scrubs and Beyond. According to tracking number on the return Scrubs and Beyond received return on 8/16/2022. I want my money back!!!

  Business Response

  Date: 09/02/2022

  The customers return was processed by our warehouse on 8/31, I verified the return was processed back on *****'d PayPal account.  I also waived the **** return label fee she was charged for the return.

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on August 19th and was told it would be 4-6 business days for delivery. It has been sitting in Texas since the 22nd saying label created. I contacted customer service and they said they would resend the order and gave me a new order ID number. When I tried to put that on the websites tracking it said it was invalid. I tried using the old tracking number and that one says the order is complete even though I haven’t received any of my order. I ordered two scrub tops and two of the matching pants and I need them for school.

  Business Response

  Date: 09/02/2022

  Customer was reshipped the items, show as delivered on 8/29. Left a message for ****** to discuss any more concerns with the orders.

• Initial Complaint

  Date:08/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 items. 3 tops and 3 bottoms on August 5th 2022. This is my first purchase with this company. I used a $40 off coupon and also was given free shipping based on my purchase amount. The amount was $204.94 with the final purchase price of 164.94. I was quoted 4-6 business days for shipping. I was issued a tracking number **********************.
  Items were sent on August 9th from Texas. Arrived in Florida the 10th. Was shipped to *******  on the 11th. Arrived in *****  which is two hours away from ******* on the 17th. At this point should’ve been out for delivery to my residence. The next day shipped back to ********* then to *******. The package was not attempted to be delivered to me when on the West Coast. When trying to get answers from *** ** they say it was returned to the sender. When I called to talk to Scrubs and Beyond customer service (on the 21st) they say they have to investigate. I asked for that package to be cancelled and a new package expedited to my address and I am told that they can not do that because of the amount of my purchase being over $100.00. They are telling me the package is estimated to be delivered by the 24th of August despite *** ** saying it will be returned to the sender. As a first time customer who actually needs the items, this is frustrating. The order invoice says if they have any issues with the order you will be contacted. I would recommend buyer beware when using this company especially if you need your items in a timely manner. You can not rely on the timeline quoted.

  Business Response

  Date: 09/02/2022

  Original order was refunded and a new order was placed with free 2 day express shipping.  Left a message to verify the customer received new order, tracking shows it was delivered on 8/24.  

  Customer Answer

  Date: 09/02/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  The company refunded the money for the August 5th order prior to consulting with me about what my options were and what would be best for me.  It was done with the representative and the supervisor while I was on hold. Then I had to advocate for myself because the order was now cancelled but I still needed the items.  I was told I could reordered them and they would honor my previous purchase price and ship them in 2-3 days after processing. When reordered they told me that the price would be the same.  When I checked my bank account about an hour later after reordering, I was charged more.  I called back to the company and spoke to the supervisor.  I told them I did not want to pay more for the items because they had shipping issues and to cancel the order.  At this point I was over working with this company that I have never shopped with before.  They explained that they could not honor the price that I paid because it was no longer the tax free holiday and the order would now cost me more money for the items because of their shipping issues the new date of the transaction was no longer inside tax free dates.  I would not have been in this position had they not cancelled the initial order without consulting me on what would be best for me the consumer.  The supervisor also explained that although the order was just made, it was just over an hour since created and they could no longer cancel until they spoke to someone in the warehouse.  It was on the weekend so I was assured that notes were taken and the warehouse would be notified on Monday and it would be cancelled then.  It was never cancelled.   I was charged higher amount and mailed the items.  Yes, they did actually get to me this time, but I asked for them to be cancelled.  Now I will have to return them and it is my understanding that money is taken off your bill for the return label.  This was a horrible experience as a first time customer.  I would not recommend you shop online with this company.
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 09/09/2022

  Emailed ***** ******** on Friday 9/2/22 the follow:

  Hi *****,
  
  I received your response on the BBB complaint, I understand
  everything you are stating on your complaint and that is why I left a voicemail
  to discuss this order.  I have a couple of questions for you,
  
  1) Have you returned the items on this order at this
  time?   If you have, I will waive the $8.95 fee, my call center
  should have offer that to you since you tried to cancel the order and we were
  not able to cancel the order before it shipped. 
  
  2) What is the reason for the return, is it just because of
  the experience you have had or is there something wrong with the items. 
  
  If you have not returned the items, I would like to offer
  to issue the refund today and you can keep the items.  If you have already
  sent these items back, I will process the return today and not wait for the
  items to be returned to my warehouse.
  
  Thank you,
  
  ****** *******
  Customer Care Manager

   

  Received email back on Wednesday 9/7/22:

  Hello Sir,
     Can
  you please give me a call. 
  Thank you,
  ***** ********

   

  As of Friday 9/9/22 I have not heard back from ***** to discuss further.

   

  Thank you 

  ******

   

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order # P1112154627 on July 28, 2022 with Scrubs and Beyond for $130.80 to purchase two sets of medical scrubs. The company policy states the following: "In-stock items received by 12PM EST normally process the same day or the next business day." The website and order confirmation both listed the items that I had purchased as in-stock. However, 7 full business days have now passed and my order has still not processed and shipped. I contacted the company on August 3, 2022 and was told that the warehouse couldn't be contacted, but corporate would be reaching out to me via email; that communication never occurred. I again contacted the company on August 7, 2022 and was told that the order was transferred for fulfillment at a different warehouse on August 5, 2022. The customer service agent stated that it would take up to 2 business days (August 9, 2022) for the order to process and 4-6 business days for shipping. The customer service agent also stated that corporate would be contacting me via email to discuss monetary compensation for the issues experienced. After receiving no email, I again contacted chat support on August 8, 2022 and was informed that it could be 5 more business days before shipping occurs. If that is the case, the order would be shipping out 11 business days after purchase in direct violation of the company's posted policy. It would also be up to 4.5 full weeks before the product is delivered. This is not the first time that I have experienced issues with purchasing from this company and their customer support methods appear to be very geared toward deflecting issues and deferring to future follow-up communication that never occurs. The company blatantly disregards its own policies and advertised services despite accepting payment upfront for products purchased in reliance upon those policies and services.

  Business Response

  Date: 09/02/2022

  Customer was in contact with the customer service team and the customer was refunded for the entire order on 8/19/22.  Then a ************* specialist on my team replaced the order at no charge to the customer and that order was delivered on 8/30/22.  She contacted ****** with this information and we apologize for how the issue were handled and that no follow up from the call center happened as they looked into the issue when first reported.

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, I would still suggest that the advertised claim be revised given the companys clear non adherence to it.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/30/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Usually, I wouldnt post a negative review of a company if they are actively trying to resolve an issue. However, after taking a look at their complaints on BBB, it seems as though they are pretty consistent in their issues with shipping, lost shipments, undelivered product, etc. I would not order from this company ever again. I ordered 3 scrub tops and 3 scrub bottoms. Used this vendor instead of Amazon because they provided a coupon. For anyone else - pay the extra and order somewhere else. My order was placed 7/19. It has been stuck in transit with ****** ***** said the vendor needs to call and update the shipping label because they dont have my address on the label. I dont know how these issues all play out, but there is basically nothing I can do to resolve this on my own. S&B is currently reviewing the request to update the information. My order may get shipped back to the vendor even though its sitting minutes from my house. Most painful ordering experience I have had with any company in a long time. Currently 7/30. I doubt I will see these any time soon and if it moves to a refund situation, I can only imagine the struggle that is going to be. As soon as this order was stuck in transit they should have immediately overnighted a duplicate order to me, free of charge, and then I return the original order once it arrives (if it ever does). Long story short - spend the extra and buy from another vendor. It is not worth the stress of dealing with this company.

  Business Response

  Date: 08/02/2022

  Talked to ******, he is satisfied that we are shipping out the new scrubs on an express shipment and that we are looking into why we are having some shipping issues with some labels out of one of our warehouses. I am issuing a 20% credit for the inconveniences he has had on this order. Will email with all this information and he will follow up if he has any concerns....****** J Ecom Manager

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After speaking with ******, he reassured me that they are aware of the shipping issue that caused my delay and are actively trying to resolve this for future orders. He was understanding and apologetic during our conversation, and I appreciate his help in addressing this. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/18/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought clothing for my job and my item was never receivedthe items. I requested a refund and I was told it would have to go to an inquiry board and they are backed up so they don't know when I will receive my money.

  Business Response

  Date: 07/19/2022

  Hello Simone,
  
  Thank you for taking the time to talk with me this morning.  Per our conversation, I have issued the refund for the items that you have not received, per the shipment that is still stuck in transit.  If you receive those items, please keep those items for the inconvenience you have had on this order.
  
  Please let me know if you have any questions.
  
  Thank you,
  
  ***************************
  Customer Care Manager

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************