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Business Profile

Medical Uniforms

Scrubs & Beyond LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Scrubs & Beyond LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scrubs & Beyond LLC has 62 locations, listed below.

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent $187.04 on scrubs Im expected to wear to work on Monday, February 13. The website said to expect 30 delay. Tomorrow, February 10, I am 30 days out. I contacted the company and was told to expect additional time for the required embroidering but that the scrubs were going through inspection. I contact the company today (via phone call) and Im told via email that their phones are not working and I can contact them March 17 if I have not received order. However, also today, I had to visit my new place of hire. I was told the same company has a scrub shop on campus. I went to this shop and asked about ordering scrubs. I was told it shouldnt take more than a week. Now, after stating this in a email and stating that i will be ordering scrubs from this campus store and expecting reimbursement and that I will be contacting the BBB- the response I am getting after back-to-back emails is you will be contacted in 5-7 days.

      Customer Answer

      Date: 05/11/2023

      Resolved. Finally got my order thought it was sent to a wrong address in a different state. The order was three months late

    • Initial Complaint

      Date:01/31/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/11/23 I purchased scrub pants for 33.06. After five contacts with customer service the order has not been dispatched or refunded. Every contact with the company has ended with them telling me to wait. I am concerned this is a fraudulent business

      Business Response

      Date: 03/27/2023

      Hello *****,

      I am contacting you regarding your BBB complaint, I
      apologize for the inconvenience you had on your order by us no shipping it out in
      a timely manner.  I do see that the order
      was canceled on 2/1/23, on your complaint you desired settlement was to be
      refunded.  At the time the order was
      canceled we had not charged your card for the order, we only charge once the
      item has shipped, the only thing we had at the time the order was placed was a
      preauthorization and that would be removed by your bank.

      Again, I apologize for the inconvenience you had on your
      order by us not being able to meet are shipping standards.

      Please let me know if you have any questions.

      Thank you,

      ****** *******
      ********** ********
      Scrubs & Beyond

    • Initial Complaint

      Date:01/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on January 7th, it has been processing for 3 weeks now. I've spoken to several different people who keep telling me they have expedited it to corporate, they'll have someone get back to me, they are looking into it.... I have called twice and get hung up on and at this point I just want my money refunded and I'll take my business elsewhere. I have made several orders with the company and this has never happened. I can't even communicate with anyone now because they have stopped responding.

      Business Response

      Date: 03/27/2023

      Hello ******,

      I am reaching out to you regarding your BBB complaint, I
      apologize for the issues you had with communication on your order and that the
      customer service team stopped responding to you. 

      In reviewing your order, I see it was canceled on 2/3/23 per
      your request since the order had not shipped and you could not get any other
      information.  While reviewing let me
      explain why your order did not ship at a timely manner, 1 item you purchased
      was a clearance item and unfortunately seems that at the time of purchase we had
      limited inventory.  When the order went
      to the warehouse that no longer had any of that item in stock and that was
      holding up the whole order from shipping.  We should have been able to do a better job of explaining that to you
      and getting the rest of your item shipped out.  I again apologize for the troubles you had with this order.

      Please let me know if you have any questions.

      Thank you,

      ****** *******
      ********** ********
      Scrubs & Beyond

    • Initial Complaint

      Date:12/02/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered embroidered scrub jackets from this company.Received blank jackets without embroidery Called the company the same day they were received and reported the issue Was told that I would get the correct product expedited to me Received a call 2 days later saying that they would *********** me back for the embroidery Called back and was told that they saw the note from the first person I spoke with and they didn't know what that wouldn't be done Said they would correct it but not expedite anything and not compensate me for my lost time and inconvenience Horrible to work with and doubtful I'll ever get the correct product

    • Initial Complaint

      Date:11/15/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pair of scrubs; 2 separate orders. Order #s P1112394064 and P1112394068. They were both ordered November 5th. It is now November 15th and the orders still pending. I was told processing takes 1-2 days, shipping 4-6. Should've at least been sent by now. I been back and forth between ***** *********** and now a corporate response. No one can tell me why it won't process and says I can't cancel and reprocess bc I'll be charged twice? After my 4th call I was promised they would be shipped 11/14/22. To no surprise they weren't. So I call angry and they say I was given wrong information. Ten days to figure out why 2 pair of pants won't process? I'm stuck. I'm pregnant and can no longer fit into my regular scrubs and the ones I need are only available online. For it to go through 6 representatives, multiple emails to a warehouse, 4 ***********, the support team and now no corporate response after 2 days is unacceptable to me, unprofessional and terrible customer service. I've called 6 times and I STILL don't have an answer. Even if they were in transit they should've shipped by now. I am never ordering from here again and if I could get these scrubs elsewhere I would cancel my order!

    • Initial Complaint

      Date:11/02/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried placing an order I called after the designated time and was told my scrubs were on the way they should be here by the next day. I called 3days after that and was told my scrubs were lost and now theyre refusing to give me my refund after dealing with this over 2 and a half weeks because they cant cancel my order when I never received any information or merchandise $32

    • Initial Complaint

      Date:10/18/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (#P1112300910) on 9/26/2022. The order total was $184.37. I ordered seven scrub tops for my wife and myself. I elected for free 4-6 business day shipping. I contacted the company on 10/10/2022 for an update as I had not received my order. The website produced error messages when I attempted to track my order. I contacted customer service who noted that my order was sent to ******************, ** due to an issue with the label. I was informed that it was escalated to the customer support team for investigation. A week later, on 10/17/2022, I contacted them again for an update. They stated that it had been escalated to the customer service team and that they could not provide me with any further update. There has been no effort to correct the issue despite it being no fault of my own. I do not want a refund, I want the scrubs I ordered. Unfortunately this is poor customer service.

      Business Response

      Date: 10/24/2022

      Customer service team did reship order to customer minus 1 item that was not in stock, that item was refunded to the customer.  I have left a message for the customer to verify he has received that order and discuss a possible discount for troubles with the order.

      Customer Answer

      Date: 10/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      ******, the e-commerce manager was very polite and immediately took care of my remaining issues with the order. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on August 26,2022 for $32.69. I got an email with tracking number but the shipment never left there. I’ve called several times to let them know I didn’t receive it and I wanted a refund. Each time I called it was like I reached the same salesman. He kept putting me on hold. A week later no refund and now they won’t answer the phone!! I want my money back.

      Business Response

      Date: 10/24/2022

      Refund was issued for the items not received on 9/13/22, the customer paid by PayPal and do to a system issue the refund did not flow to the PayPal system.  It was manually fixed on 10/3/22 and customer received full amount of refund.

    • Initial Complaint

      Date:09/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/13/2022. I regretfully placed an order with scrubs and beyond. For a scrub jacket. A couple of days passed by and the order didn’t ship. I asked if everything was okay with the order I was assured everything was fine. It takes two business days to ship. Fine… more days pass I call. No one knows what’s going on. Called again women said she escalated it to abs my item will ship. Call again. After receiving a email from ****** pay for the total amount of the jacket. Saying it has been processed. I call back and the Representative tells me my item was shipped but there was an issue with the label. The warehouse will send me a email with my tracking. Okay, call again becuase I got no email. The next rep tells me. My item did not ship I was not charged. I spoke with a manager who agrees I was charged. But has no other information. Waiting to get a message back. Call again because I didn’t get an update. And this manager tells me they have no idea what’s going on the item isn’t shipped I wasn’t charged. (When I was) there is no warehouse it comes from the vendor. And the icing on the cake it’s out of stock. I’ve tired of being lied too. I want details about my order. Asap. I was charged.

      Business Response

      Date: 10/24/2022

      Customer worked with the customer service team and received 10% off on this order for the delay in shipping.  I have left a message for the customer to discuss the IT issues we had that caused this delay and to offer a better discount on the order.

    • Initial Complaint

      Date:09/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned all items July 27th and received no refund. Requested $41.89 refund. Attached confirmation refund will be issued and confirmation items were mailed .

      Business Response

      Date: 10/24/2022

      Hello *********

      I am reaching out to regarding you Better Business Bureau
      complaint about not receiving your refund for the items you returned.

      While reviewing you order I have noticed that our warehouse
      returned the items that you returned to you, they determined that the items had
      been washed and worn, the item 86206Blackm also had excessive pet hair on it.  That is the reason that no refund has been
      issued.

      Have you received these items back in the mail?

      As a one-time courtesy, I am approving the refund of these
      items.  If you have received them, you
      can with keep them or you can donate them, you do not need to return them to
      us.

      Please let me know if you have any questions.

      Thank you,

      ****** *******
      E-Commerce Manager, Scrubs &
      Beyond



      St. Louis, MO
      t:
      314-856-9132  |  scrubsandbeyond.com

    Scrubs & Beyond LLC is NOT a BBB Accredited Business.

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