Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying for them to spray on the inside and outside. For the past 6 times, they have not sprayed on the inside of my place. When I call them back to spray in the house, they make it a big deal. When they do come back they knock on the door one time and then leave and say they did come but they charge me. It is a hassle to get them to come back out. My wife is home with the dogs every day. I am calling to cancel the contract and refund my money for at least the last month that they did not come out at all.

  Business Response

  Date: 12/11/2023

  At the time of the service, our technicians treat all accessible areas of the property. Typically, the inside is not needed at every service, but we are happy to do it as much as the customer requests. We can set up a time window and add a call ahead, so they have an idea of when our technician will be there. If there are any questions about the agreement or how services work, we are happy to go over it. ************

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed for service with NOMO Pest Solutions because I had a mole problem. They did multiple treatments to my home exterior, but I still had a mole problem. I asked them about it and they said they did not treat for moles. I said that's the reason I signed. I told them I wanted to cancel. They asked why and I replied the mole situation you didn't treat. They responded saying they'll send someone out for a "special" treatment for moles and after 12 days call them if I don't get results. Well, the mole was still there, so I called today to just cancel. The lady I spoke to said I have one more treatment. I said I don't even want that, just cancel it please. She then said okay, but there'll be a surcharge. I asked why? She said because I didn't give them a thirty day notice. I said I didn't the last time I wanted to cancel. She said it's in your contract and took the funds. It immediately popped up over my phone. There were also times when my treatment appointment was delayed twice and once they said they came and treated but did not. I called and the lady said they stopped by. We went back and forth until I said ma'am, I have cameras around my house and alarm system. The day in question, no one showed up. When she heard I had cameras, she got quiet and said she'll schedule a free treatment. I don't like the lack of professionalism of this company and want my $129.00 returned to me.

  Business Response

  Date: 12/11/2023

  We are always happy to come out as many times as needed to get pest and rodent issues under control. We understand that pest control isn't perfect, and sometimes moles do require a few extra services to take care of. We do have GPS trackers and dash cameras to ensure that our technicians are treating the correct locations. We always like to offer to come out again, the help the customer feel confident and happy about the service. If there are any questions, we are happy to go over the agreement and services. ************

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is trying to charge me for work they never completed. I was supposed to have service in June of 2022. No one came to perform the service. I know this as I have cameras surrounding my home This was the 2nd time this happened. I called and said I would not pay for non-service and asked to cancel my account. I was told I had to pay because they offered to send someone out after I caught them not performing the service. They said the person was new and went to a neighbor's house. This was the same excuse they provided the first time this happened. They are now threatening to send me to collections. I should not have to pay for non service. They are trying to get paid for not performing work and hoping they don't get caught. Please see attached file where it states the treatment was completed after 9pm. Again, nothing captured on cameras. And they are claiming this was done at 9pm? Horrible business!!

  Business Response

  Date: 11/18/2022

  We have our technician tracker that shows he was out there and serviced the home as agreed to on the agreement that was signed. We always offer free reservices and are happy to come out as many times as the customer wants until they feel satisfied about the services. If there are any questions we are happy to discuss anything via email or phone call.

  Customer Answer

  Date: 11/19/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  This poor business practice happened on more than one occasion breaking my trust with this company.  The company said their worker went to the wrong house.  This has happened twice.  I did not receive the service, no longer wanted to be associated with the company, and should be able to end the relationship after the deceitful business practices in place.  I've seen multiple BBB complaints with this same issue.  The company should not be able to force payment for a service they never provided.  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract with Nomo Pest Solutions - St Louis has a note:
  DO NOT CONTINUE THE SERVICE AFTER THE YEAR UNLESS THEY CALL US.
  I didn't call them and they still doing "service". Their service is just to come and stick a note "service complete” (Have a video to prove it).
  I have two extra charges on 5/23/2022 ($129) and 8/31/2022($129).
  My hope is to have my $258 back.
  
   

  Business Response

  Date: 09/13/2022

  **** ****** signed a service agreement that stated “Upon completion of this agreement, treatments will continue at the same frequency until canceled by the customer with a 30 day written notice. If the 30 day notice is not received, the customer agrees to receive the scheduled service and pay the full price of that service.” NOMO does not automatically close out accounts after the year contract is up because most customers want to continue services. Additional notes on the contract are requests by the customer that NOMO will meet to the best of their ability, but cannot meet if the request contradicts the signed portion of the contract. Without contact from the customer when they wish to have their account closed, NOMO is unaware of the wish to cancel. The customer made contact with a representative on August 31th after two additional services were performed, and their account was then closed as requested.
  

  Thank you, 

  
  

  Nomo Pest Solutions

  
  
  

  Customer Answer

  Date: 09/14/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I have notice of cancelation for whole year, not 30 days!! See the contract: "DO NOT CONTINUE THE
  SERVICE AFTER THE YEAR UNLESS THEY CALL US". This is the notice of cancelation!!

  Also, like I said before, there was no service last time. Why you charge my card. (I can prove it with video)
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started a contract with Nomo pest solutions. They were supposed to service both the outside and inside of our home (to get rid of pests). They came out to service once. I have video of them coming staying 10 minutes and leaving. We called them and scheduled 3 appointments to spray the inside of the home. The first time the Tech had a family emergency and didn’t come, The second time we made an appt he was sick and no one came. The 3rd time he came I asked them to please call me so I can make sure we heard him at the front door. He never called but sprayed the outside. I called again to have the inside sprayed and there was a no call no show. I called the company and asked for a manager, I was told a manager would contact me and they never did. I called them again and finally got to speak with a manager. I explained what was going on with the service. She said she can have another service call, I informed her I don’t want anymore service calls she told me there is a 200.00 early cancellation fee. I told her she shouldn’t charge me for services that were substandard. She said there was nothing she can do.

  Business Response

  Date: 08/12/2022

  Nomo Pest Solutions has sent several technicians to service the inside of the customer’s home. However, at each re-service there was no answer when the technician knocked on the door. This is shown in the attached documents. We have trackers on each company vehicle, and require our technicians to leave notes about what was done at the services, and in this case the outside of the home was serviced at each general service as promised. We also send out service reminders two days before each service. These state that NOMO will only service accessible areas. If the customer isn’t home, the interior of the home is not accessible and cannot be serviced. 

  The customer signed a service agreement for seven contractual services. The contract states that “If for any reason, at any time, the contract is canceled before its completion, and the initial service has been performed, customer agrees to pay the full initial service charge.” The leftover initial service price, and cancellation fee for the customer is the $200 that was added to the account. Before adding the cancellation fee, the manager attempted to schedule another free treatment, despite the fact that each free treatment prior to this point had to be cancelled because the customer was not home. The customer declined the service and asked that her account be cancelled. This was done according to the contract that was signed.

  
  

  
  

  Thank you, 

  
  

  Nomo Pest Solutions

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provided multiple verbal and written notices to stop providing service to our home. Despite these notices, they continued to trespass on our property to the point we nearly had to get the police involved. On top of this, they renewed the contract and charged us an annual fee despite prior cancellation of the service.

  Business Response

  Date: 08/17/2022

  ******* ******** signed a service agreement with NOMO Pest Solutions for 5 contractual services. Each of the quarterly services were priced at $149 as shown in the signed agreement. If they had canceled before completion of the five service agreement, there would have been a cancellation fee of $200 as stated in the contract.

  The customer tried to cancel on 12/6/21 but was reminded of the cancellation fee and said that they would prefer to finish the contract. There were two services left on the contract that were performed on 12/9 and 3/9. Their account was then closed as agreed upon. 

  The customer was not charged “an annual fee.” They have only been charged in accordance with the contract for each $149 quarterly service. Attached is the signed agreement that has all of the applicable policies including the cancellation fee, service prices, and length of the contract. This was also verified in a verbal agreement that is linked below. 

  
  
  

  
  

  Thank you, 

  
  

  Nomo Pest Solutions