Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been taking $106/mo out of my account, and now that I need to make a claim they don&#**;t want to honor the contract.

  

  Business Response

  Date: 08/24/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Your claim was reviewed by the Legal Claims Director for AAS, an ASE-Certified Master ********, who determined the claim had been adjudicated correctly denied your claim for preexisting failure on the engine and in accordance with the terms of the contract.   There are also issues with the start mileage on the contract as the breakdown mileage is several thousand miles lower that the reported start. Service records were requested to try and resolve this and the only one provided is from 10/7/2020 about a month prior to the contract start for several engine related repairs. There is a note on the side of the invoice from your repair facility stating Customer needs engine overhaul or an new engine replaced There is no indication that this was ever done. Since an engine was recommended prior to the purchase of the contract this would make any engine failure preexisting.

  The service record sent in also has a company noted as the customer on it. D-P tree **********************. This does bring up the question of commercial use of the vehicle. This was asked about but no determination was ever made on that. The Carfax also shows the vehicle is registered as a commercial vehicle. The title would be needed for review to see who this vehicle is actually registered to. Since there has been misrepresentation of the start mileage, possible commercial usage without the add on, and a preexisting condition there is no way to move this claim forward.

  Although CarShield has no contractual obligation to do so and we have in no way violated the terms of the contract, we will refund your last 10 payments as a courtesy upon execution of a Settlement and Release Agreement. Please email ******************************* to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature.  Please make sure to include your name and contract number in the subject line for faster processing.

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

   

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to page 3 of 15 (Engine 1), All internally lubricated parts within the engine is covered. The valve stem seals is an internally lubricated part within the engine. On the same page of the contract, Number 10 of the contract says seals are not covered if it's stand alone repairs. According to the mechanic, the seal is not a stand alone repair but in conjunction with the repair to the valve stem. Therefore, the service should be covered under my contract but Car Shield denied the claim and I have to pay out of pocket. The contract and service order is attached.

  

  Business Response

  Date: 08/24/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. PEr their notes, contract *********  has 2 previous claims. The first two were for fuel pump, water pump, and a park brake actuator which are not listed for coverage under your vehicle service contract terms. . The current claim has 3 issues called in on it. First is for an A/C leak from a schrader valve, and the second for a sunroof motor  neither which are not listed for coverage.  The third issue is for the valve stem seals leaking internally to the engine. Seals and gaskets are not listed for coverage per section B.10 of the contract. Since the failure is due to a seal failing this is not covered under the contract. There is no other failure noted to cause the seals to fail so there is no coverage for that failure per the exclusions on the contract. We have attached a copy of your contract for your review and convenience. 
  
  If you have any additional concerns regarding this repair claim, you may contact ******** **** ****** directly at ************. As your service contract administrator and the obligated party under the contract terms, they will be happy to assist you with any repair claim related concerns you may still have.
  
  We see that you have already cancelled your CarShield contract. We are sorry to lose you as a customer.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

  Customer Answer

  Date: 08/25/2022

  Complaint: ********
  
  I am rejecting this response because:

  The contract say... ENGINE (Gas or Diesel): All internally lubricated parts within the Engine, including engine mounts, timing belt, timing gears, cylinder head intake and exhaust valves, valve springs, valve guides, valve seats and oil pump. The engine block and heads are covered ONLY if damage is caused by a FAILURE of any internally lubricated part within the Engine.  This is considered an internally lubricated part within the engine and the contract does not say EXPECT seals.  And as stated in the previous response, this is not a "stand alone" repair.  Therefore, it should be covered.  Your company play on words to get out of repairing high price repairs.  But this is exactly why your reviews are horrible with the BBB.  I have canceled my contract with you and will not allow you to continue take my money and not stand by your contract

  
  

  SEALS AND GASKETS: Seals and Gaskets are covered only in conjunction with the repair or replacement of the COVERED PARTS listed in 1 through 9 above. Leaking Seals and Gaskets (as “stand alone” repairs) are not covered by the CONTRACT.
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle service plan from CarShield. They told me I could go anywhere and get repairs done if needed. I dropped my vehicle off exactly 4 weeks ago on August 2nd due to issues with the transmission slipping in longer gears. 4 weeks without a car and they didn’t give a rental as part of the agreement. They also asked for me to pay for the breakdown of the transmission so they can determine what the issue is with the transmission. This is ridiculous. They lied and purposely have delayed the process. I had to take my vehicle to a dealer which is 45-50 mins from my house because no one in ******* even wants to deal with this company. The vehicle is a safety concern as it can cause a major accident. I am also filing a complaint with the ******* ********** ** ********* ********** as I am literally afraid of driving the vehicle. The dealership was able to replicate the issue and they still do not want to replace the transmission and I have had all my services done per manufacturer recommendations.

  

  Business Response

  Date: 08/29/2022

  Thank you for bringing this to our attention.

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. *** reached out to your repair facility to request the service records. *** has reviewed the inspection report and records provided and determined that there is a coverable failure.  *** is currently waiting for you to get back to them with your choice on which part you would like to go with so they can finalize this and provide authorization to the repair facility. 

  *** can be contacted at ************. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:08/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or before 7-1-2022 I took my **** *** ******** to the ******** dealership because I had problems on rough cranking and my thermostat hand on the dash kept going out. I proceeded to take my car to the dealership because they never had an issue accepting car shield in the past which was about an year ago but this year they stop accepting them . I called carsheild and was told to take it to ********* dealership I was also turn away when they ask what was my warranty and I told them carsheild . I called them and told them non of the dealerships in my area will accept my warranty and they sent me a list which included *** **** I took it there and my car had been sitting for 2 months the *** **** shop called several of times to get a person to look at the problem with the car because they said it was an engine failure but nobody would come out to check my vehicle for almost two months now. I’m looking for a full refund on my warranty I felt I was lied too about any dealership taking my warranty when it is a lie I can’t go anywhere to get my car worked on and I can’t get my car fixed nobody will reach out to even handle my situation. I need a refund ASAP!

  

  Business Response

  Date: 08/25/2022

  *** ********,

  Thank you for bringing this to our attention.  We appreciate the opportunity to review your complaint and help you with the resolution of this matter.

  After looking over the repair claim notes from your service contract administrator, ****** *** ****, we have found that you have had 3 claims paid during the life of your service contract totaling $2, 834.92.

  Your most recent claim in July of 2022, was denied after your repair shop did a test to determine that the cause of failure was your thermostat.  The thermostat is not listed as a covered component under your service contract terms.

  As a gesture of goodwill and in a good faith effort to resolve this matter for you, we can refund the cost you paid into your coverage, minus the claims paid of 2834.32.  This would leave a refund of 235.08.

  You should receive your refund, mailed to your **** ***** *** address within 10-15 days.

  Thank you again for giving us the opportunity to address your concerns.

  Customer Relations

• Initial Complaint

  Date:08/22/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The mechanic informed me that it appeared that Car Shield was looking for an excuse to not pay for the repairs and when they could not find one, they appeared to be trying to create one. On August 10, 2022, four months from my initial call to Car Shield, I was informed that they were denying the claim because I had no proof of oil changes and maintenance. This is far from true. Additionally, the mechanic clearly stated that he did not agree with their findings based on what he saw when he dismantled the engine. And neither did their first two representatives. It was evident that the car had oil and new partsevidence that the car, although an older model, was being maintained. Car Shield has collected money for premiums from me for years with no problem. Car Shield was well aware of the fact that I bought the car used, the age of the car and wrote the policy based on the age of the car and the mileage. But when I needed them, they failed to deliver the services for which I had been paying. Car Shield scammed me. I cancelled my account after they denied the claim. And they had the nerve to try to make an automatic draft from my bank account even after I cancelled the accountAnd to add insult to injury, Car Shield sent a threatening letter when they could not extract further payments from my funds. Car Shield is a scam and should have to compensate all of the customers/victims that they have taken advantage of, misled and scammed. I contacted Car Shield regarding taking my car for repair service. I was told to take it to a mechanic that accepts/works with Car Shield. I, in turn, on April 12, 2022, took my vehicle to a recommended mechanic who agreed to work with Car Shield.The mechanic informed me that the motor was no longer operative. Car Shield instructed him to break down the motor to determine the cause behind the motor not working. The mechanic informed them that all fluids were at the correct levels and that there were no signs of any leaking.

  

  Business Response

  Date: 08/24/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced.  Your claim was started for engine concern.  Your repair facility found rod bearing failure on Cylinder 3.  After the first inspection the oil was found in poor condition and metal particles showing in oil filter and on oil dipstick.  *** source of metal was not confirmed. *** 2nd Inspection sent found failure of cylinder 3 rod bearing with and large metal particles in oil pan.

  *** service records received from indicate the vehicle had traveled over ***** miles since last oil change was performed per Carfax report confirmed oil change at ******* miles. *** claim start date shows mileage is now 186,526.  Your vehicle traveled **** miles since last oil change was performed. An earlier record shows an oil change at *******.
  
  Based on the information your claim was adjudicated incorrectly per terms of the contract. *** failure was most likely caused by normal wear and tear at that mileage. Your vehicle is still within manufacturers mileage interval for oil changes. Due to continued operation your contract has coverage for root cause of failure which is crankshaft/bearing coverage. Due to claim delays, process errors, and the difference in costs being minimal between that repair and an engine repair AAS will be moving forward with an engine repair.  Please contact AAS at ************ with any additional questions or concerns.

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. *** lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

  Customer Answer

  Date: 08/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/20/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a recruiter for the warranty for my car.I was told not once but twice that the power train gold warranty take care of my power train in my car completely. ALL SO I WAS TOLD THE IF I DID NOT USE IT AND I SELL THE *** I HAD the options to put it in the name of who I was selling it to ,or I could get a prorate of some of the invested money.I had to have the car towed,I had to pay for that, my claim was denied and it was part of the powertrain.I had to pay for the services.I live on a fixed income and I was deceived in all of this. I have paid more than **** dollars into this warranty. But they don't honor it.I would like a pro rate since I have never been able to use it.Yes I had tow service but I paid him myself.

  

  Business Response

  Date: 08/22/2022

   

  Based on the name, phone number  and email address provided in your review, we are unable to locate your  CarShield contract. Please email ******************************* with your contract number so that we can properly address your concerns.
  

  We look forward to hearing from you.
  

  Customer Relations

  Customer Answer

  Date: 08/23/2022

  ***************************** was just informed,  that my contract # is MRF3134179.

  I was also made aware that I am listed with ********************

  They partner with Carshield.

  My payments go to CarShield, I never signed on with this company.

  

  Business Response

  Date: 08/24/2022

  Thank you for bringing this to our attention. 

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per their notes, there were 2 pre-claims called in on your contract. The first claim was for catalytic converters which are not listed for coverage in Section B of the contract. There was also a concern for water in a light assembly also not listed for coverage.

  There is a more recent pre-claim called in where your repair facility reported the vehicle needed a coolant service and thermostat and the vehicle was overheating. The coolant service is a maintenance item and is not covered. The thermostat is not listed for coverage and the contract does not cover failures due to overheat. So there is nothing covered under that complaint either. All of this is correct per the terms of the contract. We have attached a copy of your contract for your convenience. 

  Furthermore, you were informed during the recorded sales call that ******************** is the administrator of the contract, it is also listed several times in the contract and your payment are made through MEPCO which is our payments processing company.  
  

  As a courtesy, CarShield will refund your last 10 payments upon execution of a Settlement and Release Agreement. Please email ******************************* to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature.  Please make sure to include your name and contract number in the subject line for faster processing.

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

  Customer Answer

  Date: 08/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/31/2022

  Carshield hasn't sent me the mutual agreement to sign off for the refund. 

  

  Business Response

  Date: 08/31/2022

   

  In our response, we asked that you please email ******************************* to confirm your acceptance of our offer.  We never received that email and your Agreement was not drafted.  Please allow 7 business days to draft the Agreement and we will email it to you for your electronic signature. 

  Customer Relations

  Customer Answer

  Date: 09/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/19/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: Tue Aug 16 I had obtained a quote for extended warranty on my car. The price was expensive and I made it clear I was not interested and wanted time to look at other options. The person on the phone got agitated and tried to pressure me into purchasing their services on the spot. They have been calling me twice a day since then while I am at work and otherwise busy. I was finally able to answer their second call today (Fri Aug 19) and when I told them I was not looking for coverage they just hung up on me. Completely unprofessional experience with this company.

  

  Business Response

  Date: 08/22/2022

   

  Thank you for bringing this to our attention.

  We have added your contact information to our do not contact list. 

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am still receiving these calls daily. Please advise on when they will stop.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/23/2022

   

  Please allow 5 business days for our database to reset and remove your number from contact. 

  Customer Relations

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/17/2022 We will have to pay $2700 out of pocket to the repair facility for a transmission. We have the platinum plan which cover bad transmission. Car has been the shop for about a month. Transmission is bad. Carshield is only paying approximately $3800 of the transmission cost. I will have to pay the difference. The business has not tried to resolve the issue. Account#**********

  

  Business Response

  Date: 08/22/2022

  Thank you for bringing this to our attention.

  As noted on the first three pages of your contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced.  ******** **** ****** has informed us that at this time no further actions can be taken.  Your claim was adjudicated correctly. The difference in cost is not the responsibility of the contract. 

  If you wish to dispute this decision please contact ******** **** ****** at ************. As the contract administrator and obligated party under your contract, they would be happy to assist you with any additional questions you may have. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:08/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called carshield to cancel my order I opened two days ago I explained the car show that I checked their ratings on better Business bureau they're rating is 4f they also have $1,500 complaints also told them of this problem and wanted to cancel they informed me that the better Business bureau just want some money for a higher rating they will not let me cancel so I had to cancel my bank card they also called my wife back on her private number and told her she need to look somewhere else with their ratings thank you

  

  Business Response

  Date: 08/22/2022

   

  Thank you for reaching out to us regarding this matter.

  Your contract has been cancelled as requested and your refund has already been refunded. We are sorry to lose you as a CarShield customer. 

  Customer Relations.

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

   

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my policy with them. They told me I wasn&#**;t eligible for any refund. It was because they said it was because it was month to month, and that I hadn&#**;t done that in the first 30 days. There is no policy that I can see and I asked for them to send it to me. I had the policy for two years. I never made a claim on the policy.

  

  Business Response

  Date: 08/22/2022

   

  Thank you for bringing this to our attention.

  We have cancelled your contract as requested and we will refund your last 6 payments. You will receive the refund by check within 10 business days. We are sorry to lose you are a CarShield customer. 

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

   

  Customer Answer

  Date: 09/02/2022

  I have received a refund from Carshield as a result of these complaints I was not aware that I had to make BBB aware of this so I apologize for the miscommunication and any misconceptions that your office may have of this situation but as far as I can see this problem has been resolved