Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  3101 Bass Pro Dr Columbia, MO 65202-0000

• 

  Bass Pro Shops

  1935 S Campbell Ave Springfield, MO 65807-2650

• 

  Bass Pro Shops

  1 Bass Pro Dr Branson, MO 65616-2096

• 

  Bass Pro Shops

  20000 Bass Pro Dr Spanish Fort, AL 36527-9424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* *** *** boat from Bass Pro Shops earlier this year I picked It up on May 17th, 2023. When purchasing a ******* boat, they give the buyer a discount card that is good for two years to get ten percent off of items purchased at Bass Pro Shops. In fact, they extend the discount to three years if you are a veteran. This was part of the promotion, to sell the boats. Come to find out, if you are a veteran the promotion means nothing. This is because veterans already get a ten percent discount and they said they can't be combined. to me this is a bait and switch, I mean why would they actually ad another year specifically for veterans if it can't be used at the same time as the veteran's discount? If someone buys a boat that person should get the ten percent off no matter what. If all of the boats were sold to non-veterans, then every one of them would get the discount so why can't a veteran? either way the store would just be giving the ten percent discount. I only found out about this discrepancy when I went to Bass Pro Shops a purchased a battery for the boat.

  

  Business Response

  Date: 08/23/2023

  This is being reviewed by Corporate Management. 

  

  Business Response

  Date: 09/01/2023

  We can and will honor stacking the discount at the customer's request.  There is print that states we do not, but have decided it's fair to take care of our guests on this one.

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******* **********

  I  want to be sure that this issue will be updated in Bass Pro Shops computer systems so I won't have an issue with the checkout person every time I buy something. 

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order with This company
  ********** The zip code was originally a bad zip code so so I contacted them to call ***** and supposedly ***** fixed it but it stated delivered yesterday and I never found anything and based on the picture it looks like the wrong house or someone else’s house I’m beyond annoyed with this company i need my money back I’m never buying here again.

  

  Business Response

  Date: 08/15/2023

  We refunded customer's **** card today.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/3/2023, I purchased a Garmin Fenix 6X Pro Solar Edition GPS Smartwatch from Bass Pro Shops online on order number W198162970 in the amount of $541.24. It was delivered on 8/5/2023. On 8/6/2023, I opened the package and saw that both seals on the watch box were sliced and the box had been previously opened. It also felt lighter than it should. When I opened the box, the charger and manuals were in the box but there was no watch!
  
  I contacted Bass Pro Shops and they opened a case and transferred it to the fraud department. The fraud department stated they couldn't do anything about it and that I needed to contact the police. I thought they clearly didn't understand that the package was delivered. I replied to the email and then they asked me to send pictures which I did immediately. In a matter of minutes, I received an email reply saying my case is closed and there is nothing further that can be done.
  
  I called the fraud department twice after they sent the email and they would not transfer my call to anyone higher up saying there was no one higher up. How can such a large retailer scam customers like this? They could have investigated their warehouse, filed a claim with the delivery service, even tracked the GPS on the watch. Why have a fraud department that does no fraud investigation?
  
  As the customer, I paid and accepted the delivery, holding up my end of the bargain. They did zero investigating and it's clear that they have a major theft issue based on recent complaints that they are failing to address and scamming their customers. I want my money back!!!

  

  Business Response

  Date: 08/08/2023

  Customer is disputing the charge for the watch with PayPal. 

  Customer Answer

  Date: 08/08/2023

  Complaint: ********
  
  
  
  I am rejecting this response because I have not received a credit yet. The status of the dispute with PayPal states they are reviewing information from Bass Pro Shops but have not made a final decision or provided a credit yet. Until I have my money back, I will not accept this. I only disputed this with PayPal because Bass Pro Shop's fraud department did not provide any support, investigation, or attempt any remediation, leaving me no choice but to try another means of getting my money back for a product I did not receive.

  
  Sincerely,
  **** *********

  

  Business Response

  Date: 08/08/2023

  At this point, we can only work with PayPal on a solution.

  Customer Answer

  Date: 08/09/2023

  Complaint: ********
  
  
  
  I am rejecting this response because I have no insight into what Bass Pro Shops is communicating to PayPal and if I will be getting my money back. Until that happens, I will not accept this.
  

  Sincerely,
  
  **** *********

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered what I thought was a "Glock 19 Gen5 Semi-Auto Pistol". What I didn't realize is that when I clicked on the web link, I was redirected to a "Glock 19 Gen5 Semi-Auto Pistol - 10+1". I picked the item up at the store and later realized the included magazines were only for 10 rounds, not 15 as per *****'s website. I feel the website was misleading, as I was redirected to an item different from what I had clicked on. Furthermore, I am disappointed that nobody at the store mentioned the handgun was missing five rounds from each of the three magazines. I understand that different states have different laws and there may be people who would need the 10-round capacity, but since I picked this up in *******, I would have expected the staff to be friendly and knowledgeable enough to inform me that I was buying a "nerfed" firearm (no reasonable person would buy a 10-round magazine over a 15 unless it was a legal requirement).This was my first firearm purchase, and after talking with their customer service, who offered only an attitude that suggested I was stupid for not reading the fine print (the condescension was unbelievable), I suspect this will be my last firearm purchase from Bass Pro Shops or Cabela's. I had what I considered an otherwise pleasant experience and I understand there are return policies in place for firearms that make this complicated (otherwise this would have been returned right away), but I hope that Bass Pro Shops will stand by their potentially misleading (or at least, non-user-friendly) website and offer to replace the magazines or come up with some other reasonable solution.As can be seen in the attachments, I am first directed to what I was expecting to order (i.e., the item I clicked on), and then a moment later, I am whisked away to a page for a similar (yet significantly different) item.

  

  Business Response

  Date: 07/21/2023

  We will see if we have a 15 round magazine in stock and contact customer.

  Customer Answer

  Date: 07/31/2023

  I received a call from a manager at Bass Pro Shops and we appeared to have made an acceptable agreement. I am waiting for a ***************************************************** I spoke with the manager on July 22, but I still have not received anything in the mail. I would like this to remain open until I can verify the agreed upon items have been shipped.

  Customer Answer

  Date: 08/03/2023

  I received the items as promised and withdraw my complaint. I feel this resolution was satisfactory.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent back a Garmin Ultra fish finder for a refund. They have down at there business it was refunded to my credit card, but it is not when I call my credit card company.This has been going on for 3 months I just want my refund back to my credit card Thank you.

  

  Business Response

  Date: 07/20/2023

  We are trying to reach customer to see how he prefers the refund.

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a 2022 18' Bass Buggy we purchased new. Boat # ************** Used 3 weeks in fall of 2021. Spring of 2022 we tried to take the boat out and it wouldn't start. Called the dealer on the spot and the service tech thought it was a kill switch issue. He mentioned wiring around it to get boat started, but smoke started pouring out under console and he had us shut it off and disconnect battery. We trailered the boat to the repair shop (2 hrs RT). Warranty covered the entire wiring system replacement. It took like 2 1/2 months to get the parts and we lost a lot of time on the water.
  Fast forward to this spring. (2023) We decided to test system before we hit the water and the same thing happened. Wiring harness started to smoke and fried the wiring. We had to take the boat to the dealer. This time we lost 2 1/2 months and picked it up today (full warranty coverage) but it's still not right. There was a faulty tach and they used a temp until new one arrived...approx 6 weeks. I started to load boat to take out and found screws in cupholders/storage bins. Storage unit not attached. Seats left undercovered when I provided a cover for L shaped seat. Radio, navigation and anchor lights, and front courtesy light don't work. Called White River and spoke with Suntracker division...****, but all he could do was tell me to take it back to the dealer. I bought an expensive new boat in good faith, and it seems no one cares that it's been in the shop more than I've been able to use it. And for the same issues...always failed electronics and wiring. I've lost so much time and money running boat to the dealer, and more than that, I can't use the boat and even when I get it back (they are picking it up tomorrow)...THE FEAR IT WILL CATCH FIRE ON THE LAKE EXISTS. I DON'T TRUST THIS BOAT AND WILL NEVER FEEL SAFE HAVING WATCHED SMOKE POUR OUT FROM UNDER THE CONSOLE TWICE. HOW DO I TAKE MY GRANDCHILDREN AND FAMILY OUT KNOWING THE POTENTIAL SAFETY HAZARD AND RISK TO LIFE. NO THANKS!

  

  Business Response

  Date: 07/20/2023

  Management is reviewing and will contact customer.

  Customer Answer

  Date: 07/26/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: I've not heard from the White River Marine Group/Suntracker Company with regards to this complaint. It appears I must accept or reject their comment within 7 days and I've waited six days but have heard nothing from the company. Thank you. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  *** *** ****** *****

  

  Business Response

  Date: 08/02/2023

  White River Marine Group will fulfill our warranty
  obligation per the terms of the warranty statement.

  Customer Answer

  Date: 08/02/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: The warranty is fine, and the issue keeps getting taken care of. The PROBLEM is that the same wiring problem continues to happen and shorts out. This is a FIRE HAZARD. Both times we had smoke under the console and we were lucky enough to be on shore. Out on the water, the boat could catch fire and the risk to my family and friends is heavy. We don't trust the wiring as there is clearly a flaw in the design of the wiring system for the 2022 Bass Buggy model. On top of all this, we are expected to lose months of enjoyment in a short boating season for the warranty repair becasue of supply chain issues and parts being unavailable. If you warranty a boat, the parts should be available and backups through mulitple channels. Your supply chain managment is sadly lacking. What good is a boat if we continually can't use it for months at a time and have to worry about it catching fire? A warranty is not good enough to cover the sad truth about the quality of this model pontoon boat and the issues we've faced. I still expect a full refund for the boat portion of our purchase so that we can buy a new pontoon, or a replacement with a newer year model that doesn't have the same wiring issues. This is not an unreasonable request for the fire and safety hazards clearly present with this pontoon boat and replacing entiring wiring systems hasn't fixed a thing...seeing as we've dealt with this TWICE now. Perhaps an investigation into other wiring harness systems for this model pontoon boat is in order. Faulty wiring designs are a serious problem and not something that should be brushed off onto the consumer as simply "a warranty issue." This isn't a minor problem. 
  
  
  
  Sincerely,
  
  
  
  *** *** ****** *****

• Initial Complaint

  Date:07/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a boat, a Tahoe T16 on May 31 2023. I put $500.00 down payment on the boat. The salesman *************************** said it would be there in two weeks. I called several times since and no boat. I called two and a half weeks ago and they said the boat was all ready and it would be there in one to two weeks. Still no boat. Could you please get them to ***********? Thankyou.ORDER# *******

   

  ************** Boating Center
  *****************************************
  *************** **, 60192
  ************

  

  Business Response

  Date: 07/18/2023

  Management will check on the status of the boat and contact customer.

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i looked online at bass pros website to see if the buy used firearms and it CLEARLY stats yes ALL OF THE RETAIL stories does trade ins, buys and appraisals so I took my Unloaded firearm that was locked in a case there to see if they will let me trade it in because THEIR WEBSITE SAYS THEY DO and the gentleman at the front stops me before I can even get past the entrance gate and says what’s In the box and I told him and he says You can’t bring that in here and I told him that I spoke to someone when I purchased my new firearm about if I can bring it in to sell/trade and the guy said yes that I could and then I showed him that on their website it says they buy and trade and he said no ! I would suggest updating their website

  

  Business Response

  Date: 07/18/2023

  We will contact the customer for more information.

• Initial Complaint

  Date:07/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tie dye crocs for my 12 year old daughter and they were supposed to be women 7m and they were women’s 4m and I paid expedited shipping to be here Wednesday for my daughter to wear on vacation on Thursday and FedEx delivered to wrong house and they sent wrong size?? I called Customer Service rep and explained the issue and I informed her that I had purchased the same style last year and she said that because I purchased those a year ago that they couldn’t give me a refund on that purchase??? I explained to her that I wasn’t looking for a refund from my purchase last year that I was simply telling her that I wanted the same size crocs previously and that I wanted to verify the sku number of the new ones she was sending me. I told her that now she wasted 0ver 20 minutes of my time on the phone and she still couldn’t resolve the issue and now she wasted my time on the phone and now my daughter will not have her crocs tomorrow to wear while on vacation and to just give me a refund because she obviously was not listening to what I was requesting and now she wasted my time on the phone because she couldn’t process a simple request. She said she would send me a return label that can take up to 7 days and then they would issue a refund?

  

  Business Response

  Date: 07/13/2023

  We are mailing a prepaid return label to return the wrong shoes and refunds are being issued today for the shoes and shipping charges.

  Customer Answer

  Date: 07/17/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I was only given a refund for the shoes and not the extra shipping charges as provided from my bank statement. I was refunded $35, instead of $42 for the total amount purchased. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 07/18/2023

  We refunded the shipping on 7/13.

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13th we dropped off our bass boat to bass pro for tune up and see why it wasn’t running properly. They took 5 weeks changed the part we needed multiple times said they fixed it and gave it back. They mentioned they could not figure out why it made noises in the lower unit now. We paid $2700 for this. Took it home and about 3 days later took it out to check it out. It made lots of noice and didn’t not reach the same rpm as before and it ran terrible. We called they said bring it back and they would have to lake test it took an additional 2 weeks because the **** the manager was on vacation. They took it out blew a tire,
  bent the rim, lost our tag and still don’t know what’s wrong. The offered to bill us for the tire we declined and brought our own. It’s still not fixed. We asked to speak to **** the service manager, and the store manager they were out but so *** said she would come back but never did. **** didn’t even know the tag was missing until we told him. Then he lied to **** and said they looked when it happened. We are out $2700 in repairs, trailer damage , new rim and tire and a trip to the police to file a lost /damaged tag and then the dmv to purchase a new one. The boat motor has 60 hours on it total. Bought from bass pro.
  So they should be capable of fixing any issues. Service was unacceptable and I regret buying from bass pro. We are very unsatisfied that Bass pros own service policy stated it that we should expect it to be fixed and yet they can’t fix items they sell.
  I do not think we should have to be out the costs of all of this and still not have a boat running properly . There last suggestion was go to another mechanic or leave it for them To try to diagnose again because 7 weeks wasn’t long enough.
  
  Receipt is available if needed just contact
  Additional names and video of needed.

  

  Business Response

  Date: 08/18/2023

  I have not heard back from Mr. **** since this date. We have contacted him to pick up the tires he ordered but he never showed on the date he said he would be here. We have called since and left a voice mail but no reply yet.