Important information
- Customer Complaint:Better Business Bureau has received complaints from Bass Pro Shop customers who allege difficulty obtaining recently purchased merchandise, experienced long delays for purchase deliveries, company failed to honor its warranty, and experienced poor customer service. Bass Pro Shops has addressed all complaints brought to its attention.
Complaints
This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 274 total complaints in the last 3 years.
- 88 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a liberty ammo can safe for home delivery from bass pro shops. This started about 1 1/2 months ago. I had almost $800 in unused bass pro shops rewards. I use these plus my credit card to purchase the safe. After about 2 1/2 weeks it arrived damaged. I informed customer service. They sent out another safe and retrieved the damaged one. However the second safe arrived more seriously damaged than the first. So we did not allow it to be taken off of the truck. When I called customer service they wanted to give me my money back and not send the safe. After some delay and repeat phone calls a third safe was sent out. This one was unpacked by the driver before being taken off the truck it was more seriously damaged than the first two. So it was returned. Once again without being removed from the truck. All three of the safes have been heavily dented including hinges being smashed into the safe body door locks being destroyed. When I attempted to resolve the issue today. Their solution was to cancel my order and give me a $20 rewards credit. This will leave me again with some $800 in bass pro dollars which I have no use for other than to buy the safe that I want. I simply wish them to deliver me an undamaged product. I would drive to the store and pick it up but it is not a stock item. It is shipped from a warehouse. My only recourse now is to buy it elsewhere or to wait for my bass pro dollars to be refunded and order it again having it shipped to the store. And then driving the 160 miles round-trip to pick it up. My fear is that if I do this when I get to the store it will be damaged just like the others. All I want is to get an undamaged safe that I have paid for. Thank you
Business Response
Date: 12/22/2022
We will try to ship the customer an undamaged safe.Customer Answer
Date: 12/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:12/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a vac sealer on order **********. It was on backorder. I asked to upgrade to the 15" which was in stock, cancel the 12" and keep the 12 month zero interest. This was agreed to. But they didn't cancel the 12" as they were supposed to. then they cancelled the 12" an claims its all separate orders and the zero interest doesn't apply. Tried cancelling everything, but was refused. Sadly this ruins Christmas and still have no resolution. Now I have to return presents, wait to return orders that they claim they cant stop. Also try to even do the returns over multiple days of which I am told there are no returns.Business Response
Date: 12/20/2022
The 12 month interest free promotion is offered through ******* ***. We will check with ******* *** and see what can be done. Any part of the order can be returned for a refund.Customer Answer
Date: 12/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. Actually a store manager helped me out in returning it all and then repurchasing it.
Sincerely,
**** ******Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This started with a price match Policy and soon turned into a refusal to do a return per their return policy. Dec 1st I tried to return 4 ***** ********s (bought on 11-11-2022) I was told then they would not price match **** ******. I went back on Dec 8 or the 10th after I was told by Bass Pro Shops corporation to return the items. I was turned away again. On Dec 17 I tried again and them on Dec 19th I went to the Tampa Locations twice after I was told by ********** and Bass Pro Shops to return the items at the Tampa Location. I was refused again. Total value is around $3,000 or so. Bottom line **** ****** sold me 4 ***** ******* 1000's at $469.99 each and Bass Pro Shops is trying to price match the difference even after there Price Match Policy states that they will. I have over 15 disputes going. Their Return Policy states that I have 60 day to return the item and yet they are refusing to return the items. All items are in ordinal packaging and with Bass Pro Shops receipts.Business Response
Date: 12/20/2022
We have only found one reel purchased on 11/11. The other reels were purchased more than 60 days ago. We will contact customer for further information.Customer Answer
Date: 12/20/2022
Complaint: ********
I am rejecting this response because:Bass Pro Shops already has this information. This is not the first time dealing with them. This has been going on since 11/11/2022.
Sincerely,
******* *****Business Response
Date: 12/27/2022
We offered to send a return label to return the merchandise to our return center for refund. Customer refused. We will work with the credit card company since charges are being disputed.Customer Answer
Date: 01/04/2023
As of 1/4/2023 Bass Pro Shops is refusing a return. Items are new and unboxed. Per there return policy I have 60 days.Return Policy, Price Match Policy..Business Response
Date: 01/04/2023
We have emailed the customer a ***** return label to return the 4 reels purchased on 11/22. We found one purchase on 11/22 for 1 reel so the other reels will be on inspection basis.Customer Answer
Date: 01/05/2023
Complaint: ********
I am rejecting this response because:
I am being told by Bass Pro Shops that I will be paying for shipping. and I will not be getting a full refund.I have no problem going into a Bass Pro Shops in Tampa and doing a refund there.
I will not ship anything without payment.
As you can see from the attached, I have tried 5 times in good faith to return these items and was blocked by Bass Pro Shops each time.
Sincerely,
******* *****Business Response
Date: 01/09/2023
Mr. ***** was sent a no trespass letter advising him he is trespassed from all locations and from contacting us in any manner.Customer Answer
Date: 01/10/2023
Complaint: ********
I am rejecting this response because: How can I return $8,000 worth of product if they don't allow me to do so?
Sincerely,
******* *****Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a live scope, trolling motor and transducer this past summer. In doing so, I was awarded two $100 gift cards. I went to purchase a rod this past Monday evening and was told the gift cards had expired. I didn’t expect gift cards to expire so quickly and at the very least that they would be valid for at least a year. I ended up leaving my merchandise along with the gift cards with the cashier. The gift cards were the main reason I purchased the items from Bass Pro instead of a competitor.Business Response
Date: 12/09/2022
We will research and contact the customer.Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a navionics chip for garmin on 12/5/22 based on what the “sales rep” told me would work with my unit. I was looking for satellite imagery for inland. The one they suggested only had satellite of a few lakes (doesn’t describe this on box. It just says “satellite imagery”).
I brought it back today 12/8/22 and they told me I was SOL because they do not accept returns of maps. NOTHING on the box, on my receipt, or on their website claims this.
I talked to the manager who had no apology that their “sales rep” talked me Into wasting $214. They need to train people or not carry something that costs so much with zero return policy. As a charter boat and hunting guide, i will not suggest anyone do business with this store. Their lack of knowledge as an “expert” is laughable.Business Response
Date: 12/08/2022
Management will review and contact customer.Initial Complaint
Date:12/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About a week or so ago, I went into Bass Pro Shops in Tacoma to register for a gun that I purchased online.
I kept getting the runaround. The very first time, I was turned away because of an expired car registration, stating that if I updated it then I could register for the gun. The second time, with an updated registration, they then turned me away because I didn't have my husband's military orders. The third time, equipped with updated car registration, military orders, military ID, and Hawaii ID, I was yet again turned away. The cashier looked at my paperwork and said it wasn't good enough and that the only way to register for a gun is to have a Washington State ID.
I made a post in a ******** group and I've rounded up other military spouses who were able to purchase a gun at this store with the same documents that ****** told me weren't good enough.
Further, coming to the conclusion that I was unfairly treated
The employee then proceeded to pressure me to get my money returned, and instructed me to “go to a mom and popshop”… hinting that my business wasn’t welcomed there.Business Response
Date: 12/05/2022
We will review and contact customer.Customer Answer
Date: 12/09/2022
Complaint: ********
I am rejecting this response because:
*****, the Tacoma store manager called me and didn’t even apologized. He admitted that I could’ve bought the gun at the time of service… Yet no apology was made. This store doesn’t care that they discriminated and treated a PAYING customer unfairly.
Sincerely,
*******Business Response
Date: 12/12/2022
The hunting manager apologized and offered a solution which the customer has not accepted yet.Initial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see the attached explanation below
Hello I am contacting you today in hopes to get a problem resolved. I phoned the store in *****, ** and spoke to the boat area to get a quote on wrapping and winterizing boat. The man stated a quote of 690 dollars. We thought that was fair and brought our boat to them. When it was completed they charged over 900 dollars. They said they go three feet extra for the motor on wrapping. There is for sure a training issue there that one person said one price and we had to pay another. Also the wrap was to include a zipper area for access which there is none and they said multiple vents will be available which there is only one. They also tore areas of the wrapping and taped over it. As seen in attached pictures. The wrapping does not even cover the bottom part. This all was completely unfair and a terrible job for almost 1000 dollars.Tell us why here...Customer Answer
Date: 11/10/2022
Hello I am contacting you today in hopes to get a problem resolved. I phoned the store in *****, ** and spoke to the boat area to get a quote on wrapping and winterizing boat. The man stated a quote of 690 dollars. We thought that was fair and brought our boat to them. When it was completed they charged over 900 dollars. They said they go three feet extra for the motor on wrapping. There is for sure a training issue there that one person said one price and we had to pay another. Also the wrap was to include a zipper area for access which there is none and they said multiple vents will be available which there is only one. They also tore areas of the wrapping and taped over it. As seen in attached pictures. The wrapping does not even cover the bottom part. This all was completely unfair and a terrible job for almost 1000 dollars.Tell us why here...Business Response
Date: 11/13/2022
Management will review and contact customer.Initial Complaint
Date:10/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June 2022 I purchased a firearm from *******************. The gun did not function properly so they told me I had to send it back to the manufacturer. I did so and received it back with the same issue. I requested a refund and the manufacturer told me that is Bass Pros responsibility. They offered me $900 for a gun I paid $1299.99 plus tax for. I explained this isn't a toy, this is a weapon that has the potential to injur or kill the person shooting it. The manufacturer has tried to fix it multiple times and Bass Pro refuses to give me a refund.Business Response
Date: 10/31/2022
Management will review and contact customer.Customer Answer
Date: 11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********. I will await a phone call. I do not wish this case be closed until the business contacts me and offers a resolution that I am agreeable to.
Sincerely,
*****************Customer Answer
Date: 11/04/2022
I will await a phone call. I do not wish this case be closed until the business contacts me and offers a resolution that I am agreeable to.
Customer Answer
Date: 11/17/2022
This dispute has been resolved. I was issued a refund. Please close out the complaint.Initial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase online from Bass Pro Shop on 10/12/2022 and received a confirmation number ********** from Bass Pro Shop. I did not receive the entire order. I contacted BPS and received an email stating that they could not honor the order due to the price shown on the web site was in error. I feel this is a tactic to draw customers to make a purchase which could be considered deceptive. I would like BPS to honor the original, as purchased advertisement as posted on the day of purchase.Business Response
Date: 10/24/2022
We will review and contact customer.Initial Complaint
Date:10/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Recently went to basspro.com specifically to order .45–70 ammunition. I selected that 45–70 ammunition to order, as I was specifically looking for this type of ammunition. Somehow, during the process, unbeknownst to me, the order was switched to a different caliber of ammunition. I did not switch the caliber, as intended to buy .45-70 ammunition, and I am not sure how this happened. Bass pro will not allow me to return the unopened ammunition for a refund, even though I feel as if it was not my fault that the wrong ammunition was ordered. Apparently they will allow it to returned if it has not been delivered, as it can rerouted back to them. That makes no sense, because whether I received the ammunition or if it is still in route, it is out of their possession. I think a refund is warranted, I will gladly return the ammunition unopened to my local store. The order number is *********** Thank you for your help.Business Response
Date: 10/06/2022
We will work with the customer.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.