Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  1365 S 5th St Saint Charles, MO 63301-2457

• 

  Cabela's

  7090 Cabela Dr NW Huntsville, AL 35806-2853

• 

  Bass Pro Shops

  112 261055 Crossiron Blvd Rocky View County, AB T4A 0G3

• 

  Bass Pro Outdoor World, LLC

  801 Bass Pro Ln Cary, NC 27513-2420

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a down payment on a boat then canceled the transaction because they couldn't deliver on the date set and still have not received my money back

  

  Business Response

  Date: 07/30/2024

  We will check on the status of the refund and contact the customer.

  

  Business Response

  Date: 07/30/2024

  The refund is being mailed today. Customer had been told we had to wait until his check was cleared through the bank before issuing a refund.

  Customer Answer

  Date: 07/30/2024

  Bass pro Harrisburg pa refuses to reimburse my down payment on a boat

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 pairs of these natural reflections repreve joggers for women. When the first pair had a major problem with waist and leg bands, I assumed it was just from a bad batch or just a strange incident. But now my 3rd pair has had the same issues (I have one left that hasn't started this process but it's newer so it's a matter of time). I also bought 4 pairs of the natural reflections bella vista joggers and have had no issues with any of them!! Its disappointing because the style of their pants is perfect for me, and I hope this is a discontinued or better sourced product for the repreve style. Its definitely a product problem of the material used. The pair pictured I only purchased in December of 2023 for office wear and I have to throw them out like the other 2 since the material at waist and bottom of legs has fallen apart. Very disappointed! Seems the bella vistas were the corrected product of these unsustainable pants.

  

  Business Response

  Date: 08/06/2024

  We will contact the customer to return the pants for exchange or refund.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid January I brought my bow to Cabelas in ********* for repair. I was assured they would be able to do this. It took five months and me contacting the bows manufacture to get parts. In mid June I went to the store to pick up the bow. I tried to see how it functioned and when drawing the bow it disintegrated. The bow went back to the manufacturer for repair. In mid July it came back. It seems to function properly but it still is missing parts that have been requested for at least they times. I talked to a manager ***** about the situation and he explained that if the bow had been purchased from the store they would actively pursue the issue but since it was there for service they really wouldn't pursue the issues. I wish I would have been told of the two tier service policy. I am hoping someone can resolve this containing issue. Either Cabelas or PSE the bows manufacture.

  

  Business Response

  Date: 07/22/2024

  We are checking to see what can be done. Since the manufacturer has the bow, it may be up to them.

  Customer Answer

  Date: 07/23/2024

  The manufacturer does not have the bow. The bow was returned to the store still missing the sound dampeners and the peep sight is way off. I need the store to fix peep sight and the manufacturer to send the missing parts

• Initial Complaint

  Date:07/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a hurricane in **********, I lost power for over a week. I ordered a generator from BassProShop on 7/10, I paid one day delivery fee. The generator was supposed to be delivered on 7/12, I did not get it. On 7/13, I got on the chat asking for a refund, I had already found something else by then. I was told that BassProShop would try to get the delivery truck to return the generator to them, and If I still got it delivered to return it.I got on the chat again Monday 7/15, the same thing. BAssProshop go the trucking to send it back, and I would get a refund once they get an update from the trucking company. On the Chat again on 7/17, same thing no update. yesterday 7/19 still the same no update. It is now 7/20, I still dont know if they received the generator. I have asked to give me a date when my money will be issued, I still get no update. I have not been given an answer. I need that money, a hurricane just took place, I need to buy groceries. I got something else, I keep on being ignored with no answer about my refund.

  

  Business Response

  Date: 07/25/2024

  Refund was issued on 7/22

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this email to express my sincerest frustration with the order in the subject line. My order seemed to be misdelivered by ***** 2 days ago as I did not recognize the ground on that picture. I called the customer service and was told that the fraud prevention department would be able to help. They told me that within 2 days I would hear back and typically it can be either replaced or refunded.I called to follow up with the fraud prevention department again and they were just one of the most rude people I met on e-commerce. The agent working on my case was telling me that it was up to ***** on whether I would be compensated for my loss or not. She said that ***** had been honest in the past, implying that I might be the one lying and will take *****' words for granted to avoid fixing this order issue for me. The way she talked also differed than the previous day which sounded like she was trying to assist; she even told me to dispute this with my credit card company. Its like she gave me false hope to begin with.I called again in the hope of getting a different agent to resolve this. I got connected to this man whom was twice as rude; I was speaking like normal and he disrespectfully said I had been cutting him the whole time we talked while I never did. Their agents in the fraud department area surely had a bunch of attitude and they do not ever side with customers to begin with. Straight up rude, ignorant, and put customers behind everything else. I will not only tell every acquaintance I have to avoid Cabela's and Bass Pro Shop, I will also write reviews everywhere and potentially dispute this with my bank if I don't receive apologies and a proper resolution.

  

  Business Response

  Date: 07/22/2024

  Customer requested a return label on 7/21 to return the order for a refund. 

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new ten point crossbow near Christmas time of last year. The bow was defective since day 1 and was never able to fire a bolt. When following the manufacturers directions as labeled and a video from the manufacturer I tried to fire a shot to site in. The bolt violently exploded splintering in every direction and could have resulted in major injury or possibly death.I took the bow back to Bass Pro Shops in ********************* and asked for it to be replaced or repaired. The archery expert located at bass pro shops in *********** ********* saw the issue instantly as the cam being misaligned from factory. He said he would send the bow back to ten point crossbow for repair. I filed a claim earlier this year 2024 with the BBB claim number ********. The receipt model number and serial number are all on that claim. Ten point crossbows is still refusing to fix their factory mishap and do justice by repairing or replacing my highly expensive crossbow. This situation could have been severe involving injuries thankfully it wasnt and the least they could do is repair the defective product they put on the shelf.

  Customer Answer

  Date: 07/16/2024

  Receipt attached 

  

  Business Response

  Date: 07/17/2024

  We will check with TenPoint and contact customer.

  Customer Answer

  Date: 07/17/2024

  The complaint should be filed on ten point crossbows as well as bass pro shops they have both participated in this unjust treatment.

  Customer Answer

  Date: 07/18/2024

  Complaint: 21982488
  
  I am rejecting this response because:
  Both bass pro shops in ********************* and ten point crossbows has already been given the chance to fix my bow. 
  

  The archery technician located in ********* Wi Bass Pro or cabelas informed me about ten point having terrible customer service and thats how they treat everyone and recommend purchasing ***** crossbows. 
  

  unfortunately this was a rather large purchase for me and I dont have the luxury of just purchasing a new bow financially and shouldnt have to. 
  

  One of the bows cams were clearly out of time according to the bass pro shops of sun prairie Wisconsins archery expert by looking at the timing ***** The only way that happens is if it was assembled that way from factory or someone at bass pros was adjusting it on the sales floor.

   

  Im being far too reasonable over this situation which could have turned deadly if the bolt splintered into my eye or a limb broke free striking my face. All Im asking for is my crossbow be repaired or replaced so I can use it l.

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/18/2024

  Thank you for the additional information.

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17th, 2024, I purchased a 2024 Tracker Pro175TF boat, VIN#BUJ83571H324, Model#1F754132D, Serial Number ********, from TMBC- ******* (doing business as Tracker Boats) ************************************************. This is a Bass Pro Shop.When I 1st started using this boat I noticed that it was taking on a lot of water. When taking the boat out of the water, I would pull it halfway up the ramp, stop, and then remove the bilge plug in the rear of the boat. I was concerned with the large amount of water that would drain out of the boat.The next time I put the boat in the water I would turn on the Bilge Pump periodically and it would pump out a large amount of water. I ran the pump until it stopped pumping water. In ***** minutes I would run the bilge pump again, and it would pump out a large amount of water.I would like to say that I have 45 years of boating experience and I have owned 5-6 boats in that period. Based on the amount of water the bilge pump was removing from the bilge knew something was leaking. The last time I took the boat out of the water, after using the bilge pump as described above, I removed the bilge plug, I was halfway up the ramp, and water poured out for 3 1/2 minutes. On May 16th I dropped this boat off at the Service Center at ********************************************************************. To date, they say that have not found a leak despite numerous tests. I have spoken to numerous service people and also the Bass Pro Shops general manager, ***. One of the service persons told me they were going to put the boat in the water somewhere to see if it leaked, *** the general manager told me this as well. I spoke with *** last on June 7, 2024, at length and he said he would look into this and get back to me. Later that evening the Tracker Service Center called me and told me my boat was ready for pickup and that after extensive testing they could find no leaks. I told them I had just spoke to the ** earlier in the day, I'm not picking up the boat.

  Customer Answer

  Date: 06/10/2024

  I took a picture of the reciept, is that good enough?

  Customer Answer

  Date: 06/10/2024

  I took a picture of the reciept, is that good enough?

  Customer Answer

  Date: 06/10/2024

  I took a picture of the reciept, is that good enough?

  Customer Answer

  Date: 06/10/2024

  Is thism OK?

  

  Business Response

  Date: 07/11/2024

  Management will review and contact the customer.

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Bass Pro in ****** to pick up an item I had purchased online. When going to the store I was presented with a box that had someone else's name on it crossed out. The item was over $2000, yet the employee thought it was acceptable to tell me that it was just a box. The item in the box also looked like it had been previously handled. After waiting hours and days, the store manager **** offered to give me twenty percent off my purchase to return with a new box. Unfortunately, when I returned to the store, they informed me that they would need to make me re-purchase my online order and be faced to pay new sales taxes which is now at 11 percent. The entire experience with ********************** and ***** who really did not help me was completely poor and made me feel horrible. After trying to work things out with the store and their corporate office, I gave up and requested a refund. Unfortunately, I cannot have a refund on the loss time and aggravation they gave to me.

  

  Business Response

  Date: 07/11/2024

  A gift card was sent to the customer for his gas, background check fee and time.

• Initial Complaint

  Date:07/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform that bass pro is using very deceiving sales practices online.Last week i bought a $799 boat because it said they had it in stock, and that i could pick it up that day. I paid. But they didn't have the boat in stock, now they say wait a week.mean while i have checked daily and it still says pay before 4pm pick one up today online.isn't that called bait and switch?i have called corporate asking them to fix there issue, they claim they can't keep up with inventory, but every other store can??seems easy with the computers of today.I suggested if you can't keep up with inventory change your website and don't claim to have it, would be as simple as saying call to check stock?

  

  Business Response

  Date: 07/11/2024

  We do state to order by 4:00 pm for same day pickup in store. We also show if stock is available at the store or limited at the chosen store. If stock is not available at the store or is sold out while the order is processing, the merchandise has to be shipped to the store before a pickup can be done.

  Customer was sent a gift card on 7/8 for the confusion.

  Customer Answer

  Date: 07/11/2024

  Complaint: 21969497
  
  I am rejecting this response because:
  How can you claim still to this day and everyday since i have made my purchase that if you pay before 4pm online you can pick up the boat in the store same day.   that is a lie.

  you do not have them in the store, you bait people in thinkin g they can pick up same day and they can't, just like myself.

  it's called bait and switch.

  all i want is to be told the truth on a website. if you don't know if you have it, don't claim to.

  I received a small gift card, but lost out on a fishing trip with a friend visiting because of bass pro lying to me.
  Fix your website and stop lying

  P.S. I still don't have my boat, delivery is late now
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/11/2024

  this is there website today, says i can pick up today, that is a lie

  Customer Answer

  Date: 07/11/2024

  this is there website today, says i can pick up today, that is a lie

  

  Business Response

  Date: 07/11/2024

  Order was abandoned today. PayPal account is being refunded.

  Customer Answer

  Date: 07/12/2024

  Complaint: 21969497
  
  I am rejecting this response because:

  Limited stock means you have stock, and you didn't.

  so once again that"s a  lie.

  enclosed is a receipt i downloaded yesterday before i cancelled my order.

  It clearly makes you think they have the boat instore for same day pick up and they don't have it.

  BBB is that not deceiving???

  is it to much to ask for the truth on a website, not bait and switch??

  Just because i bought it from someone else doesn't mean you can keep lying,  fix your site or deal with upset customers. seems like a no brainer.

  
  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th I had my boat turned into the Manteca location for service after a propeller fell off the boat while I was on the water with family and had to get towed in, I bought the boat 2 months ago and paid cash for it $25,000 for our pontoon. After dropping off and inspection I was told that it was an easy fix and I would be back on the water in a week. Here I am a month later no boat and nothing but lies. I'm complaining about the unethical of the company and the service it is providing at the ******* location. They have tried to resolve the problem by telling me another lie to hold me off to another one. I have traveled after being told my boat was ready and part was installed to upon arrival after an hour-long trip (since there are very few bass pros shops.) That part was not on the boat and the bolt was missing. So I am waiting still as we speak for the arrival of my boat that should be here today they say they are delivering. I love Bass Pro but am very upset with the customer service I have received after a large purchase. I do have a bitter taste in my mouth about the service department and future service of my boat at this location. It would be great if any one could say Sorry and or some kind of compensation to store credit since i can not return my boat or anything at this point.

  

  Business Response

  Date: 07/09/2024

  Management will review and contact customer.

  Customer Answer

  Date: 07/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I see that they said they will reach out to me but I haven't saw nothing yet but if they don't it's probably another lie and I will refill again with you guys to I get respoce from them !! 
  Sincerely,
  
  *******************************