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Business Profile

Generators

Generator Power Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 20,2021, I put a deposit down for $4,883.48 to Generator Power Solutions for a 22kw generac whole house system, till this day, I have received absolutely nothing but excuses. I have been first on their list for months now. I get the same story every time I call. I want this resolved, in 5 days this will be 2023, can't make me believe it takes going on 2 years for them to receive my generator. Either install it or refund my money.

    Business Response

    Date: 01/11/2023

    After speaking with Mr **** today, he has agreed to a set installation date of February 4th. We will be moving forward with his purchase.

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 19th 2022 I paid a $6,737.00 deposit to Generator Power Solutions for a 22KW whole house generator. At the time the delivery time was listed as 7 weeks. Today is November 15th and I still cannot get a delivery date for the generator. On October 24th I was told I was first on the list, today I am told they are waiting on a big truck shipment and cannot give me a date. This is the third whole house generator I have purchased for different properties and have never had such a disappointing experience. If you can help me get a firm delivery date I would very much appreciate it.

    Business Response

    Date: 11/28/2022

    Good afternoon Mr. *******, first I want to apologize for the delay in arrival of your generator. Your equipment shipment has been confirmed as of this morning 11/28/22 to be delivered to our facility in Pearl by December 22nd. I currently have multiple shipments that were originally scheduled for delivery in Oct and Nov which have been delayed due to the hurricane hitting Florida last month. Not only can I guarantee installation on January 5th but I am having Mrs. ****** put it on schedule right now for this date. If this specific date is not convenient for you, we will happily accommodate based upon your needs. Again, I apologize for the delay and truly appreciate your patience Mr. *******!! Please contact my office with any questions or changes you may need to make. We are committed to each customer before, during and after installation for years to come. Thank you sir!

     

    Sincerely,

    ***** *****

    CEO- Generator Power Solutions LLC.

    (601) ********

    Customer Answer

    Date: 11/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *******

     

Generator Power Solutions LLC is NOT a BBB Accredited Business.

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