Business Profile

Fitness Center

Club4 Fitness

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Club4 Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

92 total complaints in the last 3 years.
32 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Club4Fitness continues to attempt to charge me for a service I ended under the terms in our agreement. I followed the steps outline in their ONLINE only cancellation form and talked & texted with their fitness manager, who agreed to end the contract. I need Club4Fitness to cease and desist the harassing tactics. To include using ****** *** ********** to contact me.
Business Response
Date: 09/24/2024
Client failed to pay his dues, after 90 past due balance days, accounts are being sent to collections department, stated in the signed contract by the client. Thank you
Initial Complaint
Date:09/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 19, 2024 I signed up for a membership with Club 4 fitness. The company false advertise a lot of things that they withheld before signing. Upon reading the agreement I saw various things that was not disclosed before signing. I close my membership immediately follow which was 3-5 days later. However this company continue to fraudulent bill me after my cancellation. When I confronted them on June 26 2024, about it they claim that they didn’t have any confirmation of my cancellation. I informed them then that I did not wish to continue the membership for a third time. They continue to bill me in the month of July 120.00 plus a 49.99 annual fee. In August they also bill me for membership plus late fee. When I spoke to two managers on today after telling them the situation. The manager said that I would also be billed for the month of September since I had not given a 30 day notice. What a scam if I’m telling you that I canceled my membership back in June and need to be reimbursed my funds. The company is stealing from people at this point it is considered fraud. I’m clearly telling you that my membership was cancelled in June and you are still trying to bill me in September.
Business Response
Date: 09/24/2024
Good afternoon *********, We hope you're doing well. Attached you may find a copy of your membership agreement. The first page first paragraph of your agreement, which was provided to you via email on the day of sign up, stipulates our cancellation process: simply register at myclubonline.com then login and click cancel. Our cancellation policy is 30 days notice so you are responsible for all invoices within the last 30 days of requesting cancellation. We are also attaching the notes on your profile. There is no mention of cancellation until September of 2024. Your cancellation has been processed per 30 days notice policy. Thanks and have a wonderful day.
Initial Complaint
Date:08/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date: 8/19/2024 time :5:30 pm bad treatment from workers call the police on me and have me kicked out of the building for asking to speak to the manager to filled a complaint about a lady that works there who is been treating ppl bad
Business Response
Date: 09/03/2024
We discussed the misunderstanding with the member, and we are delighted to inform he is now checking in and using our ****** facility as usual.
Initial Complaint
Date:08/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 7, 2024 an email was sent to cancel the membership for this account. Received a response on March 11, 2024 to provide more information. I responded back on March 12, 2024 with the information requested. I spoke with the assistant manager at the Harvey, LA location and was told that the account wasn't closed until March 26, 2024. I was billed for another month for April 2024, but the payment did not go through for April as the card was already closed. My Aunt tried calling several times to pay any remainder balance. She also sent an email about the payment April 25, 2024 with no return response. I have since then received a letter from a debt collection agency for $178.40. I have called the debt collector and they have it that Club 4 and the third party billing company, ABC Fitness Solutions reported it as the account was never closed and there is nothing that can be done except to call the actual Club4 Fitness location in Harvey and have them sort it out. Employees were extremely rude and place me on hold for over 20 minutes then disconnected the line and refusing to answer when I tried calling back. If I had any sort of unpaid balance, which should only be April (even though closed in March), I tired paying it, but no one answered via phone or email. I owed a little over $30 and now owe almost $200!
Business Response
Date: 09/02/2024
Good evening I hope you're doing well. Attached you may find ****** *****'s membership agreement which he received a copy of upon sign up. Our cancellation policy is stipulated on the first page first paragraph of the agreement. 30 days notice which means the member is responsible for all invoices within the last 30 days. The membership cannot be cancelled with a balance. Attached you may also find the notes in which ABC our billing company tried to call, email and text advising that the membership would not be cancelled without the final payment. At this stage the membership is now in collections, and you can call ****** our collections agency which can work out a payment plan ************ Thanks and have a great day.
Customer Answer
Date: 09/04/2024

Complaint: ********

I am rejecting this response because: I tried
to reach out several times to pay the remaining balance. I called to verbally
cancel and emailed to cancel. I also
attached the email to show me trying to pay for the last month (which I didn’t
even use the gym that entire month). I also did not receive a response back on
why and how the employees at this location are allowed to speak and treat the
customers so rudely. This place is scamming people and I highly do not
recommend this place to anyone. Thanks
and have a great day.
****** *****

Business Response
Date: 09/04/2024
Good afternoon, I hope
you're doing well. Reiterating: attached you may find ****** *****'s
membership agreement which he received a copy of upon sign up. Our cancellation
policy is stipulated on the first page first paragraph of the agreement. 30
days notice which means the member is responsible for all invoices within the
last 30 days. The membership cannot be cancelled with a balance. Attached you
may also find the notes in which ABC our billing company tried to call, email
and text advising that the membership would not be cancelled without the final
payment. At this stage the membership is now in collections, and you can call
****** our collections agency which can work out a payment plan ************
Thanks and have a great day.
Customer Answer
Date: 09/04/2024

Complaint: ********

I am rejecting this response because: the companies response is just a copy and paste of the first response. Thanks and have a great day

Regards,

****** *****

Business Response
Date: 09/05/2024
Good afternoon, I hope
you're doing well. We are reiterating that attached you may find ****** *****'s
membership agreement which he received a copy of upon sign up. Our cancellation
policy is stipulated on the first page first paragraph of the agreement. 30
days notice which means the member is responsible for all invoices within the
last 30 days. The membership cannot be cancelled with a balance. Attached you
may also find the notes in which ABC our billing company tried to call, email
and text advising that the membership would not be cancelled without the final
payment. At this stage the membership is now in collections, and you can call
****** our collections agency which can work out a payment plan ************
Thanks and have a great day.
Customer Answer
Date: 09/05/2024

Complaint: ********

I am rejecting this response because: they are just copy and pasting the first response multiple times now. Still have not address the employees at this location and common customer curtesy. Have a great day.

Regards,

****** *****
Initial Complaint
Date:08/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
L the gym charged $77.98 to my card over a month AFTER the membership was cancelled. When we tried to dispute the situation, they basically said that I was lying because I had no proof and therefore would not refund me any money. I had to push just to get them to really cancel it. Then on top of it all, they were completely condescending over the phone, cutting us off mid sentence and actually lying about what they said. When we continued to tell them I should not be charged, they actually continued to come back at me and tell me that it was my fault and they weren’t going to do anything. This is so much so that my bank is actually able to consider it a fraudulent charge because I was not supposed to be charged. I have also come to find out they do this to many people and many people have had to get their banks to help them because CLUB4 scammed them took money from their cards when they were not authorized to. Unfortunately, this seems to be a common reoccurrence. I hope it can be stopped.
Business Response
Date: 08/05/2024
Our membership agreements clearly outline how to cancel a membership. I attached a screenshot of this. Members can call a recorded line or go to a website to cancel and will receive proof of a cancellation. Our billing company shows no record of a call from this member but they made several calls to reach the member about a past due balance. I'll attach a screenshot of some of those calls but this does not show all calls since the screen size is limited. I can provide a pdf of that if needed.
Initial Complaint
Date:07/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I left on military duty in March of this year. I'll be gone for 18 months. I told Club 4 that I wanted to pause my gym membership. Since March, I've been charged every month. I call them every month and tell them to stop billing. It keeps happening. Somehow, they can't find my card number in their system and find my billing info to stop it. I even gave them my complete card number last month. I have an app that tracks reoccurring billing and ,yet again, Club 4 will be charging me in 5 days. To make matters worse, I've also been getting double charged. They don't know why. I don't have any relatives or spouses that I'm paying for. They keep saying they'll credit me, but they haven't stopped charging me. Thus, I'm paying for 2 memberships 5 months after asking them to pause my account. ****, the manager at the *********** location, hasn't seemed to fix the problem after several months and phone calls.
Business Response
Date: 07/24/2024
Hi ************************ did get the information to me and I managed to find the other account that was billing. I did have the information removed and stopped the billing. **** asked me to credit your membership but I will be glad to handle it however you'd like. I also want to make sure we have your membership frozen for the right amount of time. Can you reach out to me directly and we will get this sorted out this week? **************************************************
Initial Complaint
Date:07/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One afternoon around late February/early march, I went into club4 seeing that my card did not get charged because I had gotten a replacement card. I saw that they charged me over twice the amount for a late fee asking why, but they did not have a definite answer. Because of that I told them rather than waiting for my card to come in the mail to just cancel it for me. They had no follow up questions just said “ok” now I’m being sent letters about debt collecting
Business Response
Date: 07/23/2024
As per our membership agreement, Members are subject to late fees when payments do not go through. ****** chose to have his membership draft from a credit card, thus was subject to late fees fro missed payments. We do not cancel members in club at Club 4 Fitness. They are directed to a My iClub Online portal which they set up access at the point of joining. The member then cancels from that portal. The other option is to call ABC billing solutions directly. Both methods are outlined in the digital agreement sent to ****** when he joined as a member. ****** was also made aware of his overdue payments and pending collection status by ABC billing solutions no less than 20 times. I will include the cancelation policy from the digital agreement as well as screenshots of the numerous logged attempts at contact from ABC. These include calls, emails, and texts. Having shown all this, ****** is responsible for his collections debt with ****** and associates
Customer Answer
Date: 07/24/2024

Complaint: ********

I am rejecting this response because: I am writing to formally dispute the debt collection efforts regarding my gym membership fees. Despite my attempts to resolve this matter directly with your establishment, I am disappointed by the mishandling of my cancellation request.
I approached one of your employees to cancel my membership. To my surprise, instead of guiding me through a proper cancellation procedure, they simply acknowledged my request without providing any information about additional steps or protocols required on my part. At no point was I informed about the necessity of using a specific portal or method to confirm the cancellation.
Following our conversation, I ceased using the gym facilities assuming that my membership was duly canceled. Subsequent messages from your end were disregarded as I believed the matter had been resolved per our initial interaction.
The current situation, where debt collectors are being involved due to what appears to be a misunderstanding or mishandling on your part, is deeply concerning. It is clear that there was a lapse in communication or training within your organization, as evidenced by the discrepancy between what I was told and the subsequent actions taken against me.
The current situation involving debt collectors is alarming to me, as I was under the impression that my membership was effectively canceled after our initial conversation. It seems there may have been a miscommunication or procedural oversight on your end.
I kindly request that you review the details of my cancellation request and confirm its processing. I would appreciate it if any debt collection efforts related to my account could be halted until this matter is clarified.

Regards,

****** ******

Business Response
Date: 07/30/2024
******,
You were informed of the cancellation policy when you joined. I literally uploaded your signature on the cancellation policy. It lists out the two methods of cancellation there on the agreement that was sent to you with your signatures on it. We have never cancelled memberships in club because we use the My iClub online portal. Can you tell me who you spoke to that said they would cancel your membership?
Customer Answer
Date: 07/30/2024
I wanted to continue to pursue my complaint against Club4. I may have clicked by mistake that i didn't. Complaint ID: ********
Customer Answer
Date: 08/06/2024
Yes, I'm not a bloke and can see myself my own signature. I'm 100% aware of my own signature I signed wen signing up for the membership. Nobody reads the fine print especially for a commercial gym membership. Like I said before, I told whoever the front desk girl was and told her i wanted to cancel my membership and she did not go any further than "ok". I don't know her name but she was a brown girl if that makes any help for you there.
Business Response
Date: 08/06/2024
So to recap:
We signed you up, explained the terms of the membership including cancelation, and sent you the terms as soon as you joined. You, by your own admission, did not listen to or read said terms but still signed. Then, you did not follow the terms explained to you and sent to you because you did not read the terms. You then have heresay of speaking to "a brown girl" at the font desk. We hand out cancelation instructions at the front desk when a member inquires about canceling. Has been SOP since day one. You would have received this card when asking about canceling. The card also outlines the instructions. We did everything on our behalf to ensure that you had all the resources to cancel your membership. You, by your own admission, chose not to read or follow said instructions. At this time, I am unable to do anything further. Please reach out to ****** and associates to take care of the balance.
Customer Answer
Date: 08/06/2024

Complaint: ********

I am rejecting this response because:
I signed up online back when the gym was open for the first 6 months~. I went in the following day and they had me sign something and asked for my card that's it. Maybe back when you guys were actually busy like that, your employees skipped over instructing me anything. I told the front desk I wasn't about to get overcharged for something that i explicitly told them to pause my account because my card was being replaced, while figuring out why I was being OVER charged the late fee amount. Paying the late fee is fine, but its when I'm being overcharged almost double what the late fee was supposed to be. This is absurd

Regards,

****** ******

Business Response
Date: 08/06/2024
We have provided documentation. You have admitted that this information was provided to you and that you neglected to read it. You have provided no documentation to suggest that any fees charged to you are incorrect. We find that your continuous rejection at this point to be unwarranted. If you have documentation that clearly shows improper charges, feel free to submit.
Customer Answer
Date: 08/06/2024

Complaint: ********

I am rejecting this response because:
I don't have any screenshots of any documents otherwise i would have sent them earlier. I clearly remember being charged 98 dollars and some change when my membership only costs 27 dollars. I don't know how much your late fee really is but should not be over 3 times the amount. After even all of this being said to your employee, even she knew that wasn't right. So I told her to just cancel my membership and were back at square one.

Regards,

****** ******

Business Response
Date: 08/07/2024
Without any documentation we can only assume that your balance is still due.
Initial Complaint
Date:07/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I saw the other 1 star reviews on this business. In addition to sharing my experience on ******* I find it relevant to post here. About 3 months ago, I found out that Club 4 Fitness ( *********, *******) location has me on their we will refuse you membership list. I think it is important to highlight that this is because one of their recent (within the past year) group fitness instructor hires badmouthed me. This group fitness instructors name is *************************. She has a record of repeating the same disability discrimination behavior at her previous employer Health First Pro Health and Fitness Center in *****, *******. In November 2023, ***** took me (a paying client of this gym to court) to obtain a restraining order against me. This is because she did not want me in her group fitness classes. She did not do this to any other member at this gym, except me. She did this to me as she did not want an individual with a developmental disability in her group fitness classes. As a member on the autism spectrum, I have different mannerisms. And my different social and communication differences from the other members, did not go over with her. The judge presiding over the case saw right through her and her witnesses who attended her classes. She had other members testify at the court hearing and still lost. This is because there was no stalking that occurred at all. She made up the story and took it to court because she hated having a developmentally disabled individual in her group fitness classes. She thought that she could use her posse to get me kicked out of the gym and she was unsuccessful. Upon the judge dismissing the case she had against me, ***** was given the quit or fire option by Health First legal departments attorney. Her boss had to comply. The director of the gym **** did not view ***** as a loss at all. ***** now works at Club 4 Fitness *********. Be weary if you have a disability of any kind. ***** will discriminate against you.
Customer Answer
Date: 07/08/2024
Club 4 Fitness *********, ******* location

My address is ******************************************************************************;
Business Response
Date: 07/15/2024
**************,
We at CLUB4 Fitness practice an impartial and nondiscriminatory approach to membership and ***** all prospective members the same ***** in anticipating that they will each uphold all CLUB4 Fitness rules of membership and behave in a manner which is at all times appropriate while at or in one of our CLUB4 facilities. When you indicated that a decision had been made to refuse you membership, we took the matter very seriously and demanded all notes, text messages between you and any current or former employee, as well as all other documents or historical information that could speak to the nature of the acts you have described in your complaint against a current CLUB4 Fitness employee as well as CLUB4 Fitness as a business.
Upon receipt and review of the above-described information, we can certainly say that the erratic nature of your earlier communications with this CLUB4 Fitness employee coupled with what can only be described as emotional volatility certainly lend themselves to the reason that you have not been invited to join CLUB4 Fitness as a member. Your communications were mean-spirited, profane, and reflected a level of behavior that has never been tolerated from any CLUB4 Fitness member nor will be in the future.
Per your own statement you have been very happy at Pro Health and as such we encourage you to continue that membership. Since our CLUB4 Fitness employee no longer works at Pro Health, you can continue to work out, take group exercise classes, and generally enjoy your membership without having to cross paths with someone you so clearly despise. And, I will ask that if you are serious about being considered for membership at CLUB4 Fitness, you look to proving yourself capable of rising above all matters that have already occurred outside of any CLUB4 Fitness facility for a significant enough period of time to signal an overall change in your attitude and your willingness/capability of meeting all CLUB4 Fitness membership expectations of behavior. Perhaps a full year with no verbal or social media attacks against CLUB4 Fitness personnel will build a solid enough foundation from which to build a case that you are CLUB4 Fitness membership worthy to have the matter reconsidered at that time.
However, without that level of committed behavioral change (given the vitriolic and aggressive nature of the communications from you to multiple CLUB4 Fitness employees we have now reviewed), we are comfortable that the decision to abstain from offering you membership was right and appropriate at this time and it will stand.
CLUB4 Fitness Senior Leadership
Customer Answer
Date: 07/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
Initial Complaint
Date:06/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This gym charged me two months membership when I haven't used the facility at all. They intentionally make their cancellation policy abuse to wrench out an extra couple of months from people. It is wrong and intended to prosper from malicious policies.
Business Response
Date: 07/09/2024
We noted on the account that ****** called to obtain the information necessary to cancel and it was emailed the same day on 6/11/2024. When members join, they are asked to sign a specific field that is displayed on the signature pad stating "I acknowledge the 30-day cancellation notice policy in the agreement". I have attached the screen shot that includes the signature from this member and specifically mentions the 30-day cancellation policy. Club4 doesn't hide its policy about cancellation. All of the information is in the agreement, visible on our website, discussed during the sign-up process and explained again when cancellation is requested.
Customer Answer
Date: 07/09/2024

Complaint: ********

I am rejecting this response
For what reason are we requiring people to pay an extra month after cancellation if not just to try and catch people off guard and take money that they didn't mean to spend for a service they did not use and never intended to? Business practices like this should be phased out. It is dishonorable and cowardly. $26 is change. I only argue this point because apparently wanting people to only have to pay for the months that they are active in the gym is treated like a foreign concept.
If I cancel my membership. That should be the last month I am charged. Anything else is an intentionally aggressive business tactic meant to take from customers. Whether it's an industry standard or not.
Initial Complaint
Date:05/29/2024
Type:Customer Service Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business failed to cancel a membership when requested has continued to add fees and has sent me to collections on top of this there is another account that that is not me I didnt agree with my signature is not my signature when I asked for help at the club they said they couldnt help and the manager said there was no one higher then him to talk to which I dont believe by far he gave me a 1800 number for billing, spoke with billing they told me I had to call the club I called and spoke to the manager again said he didnt know why they would tell him that when he knew before hand that they would because he warned me they would. Said nothing I can do about it because he has no control gave me the collections agency the collection agency couldnt help and they only solution the manager would give me was to pay for accounts that Im not responsible for. In total I had 3 accounts 1 current 1 that was suppose to be closed one that I have no idea who it is all billing me at the same time. How is this legal? How cant they help me? I dont understand. Im coming to you guys before I get a lawyer. Also said he will send my email to the higher *** but they are going to say the same thing and not help after he told me there was no one higher

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This business has 1 alert

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Club4 Fitness is NOT a BBB Accredited Business.