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Business Profile

Appliance Repair

M&M Factory Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.47

Average of 32 Customer Reviews

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Review Details

  • walter l

    Date: 10/25/2022

    Terrible experience. ***** ****** warranty vendor scheduled a warranty service on my washing machine (not cycling properly) for the afternoon of ***** with M&M Factory Service. On ***** I received a voicemail from M&M saying they cancelled my service appointment due to no contact. On ***** M&M sent me an email saying that the work had been completed....(3 days prior to my appointment)! How can this be?? ***** M&M's voice mail said that I had to reschedule with the vendor (not M&M). ***** I sent M&M a follow up email to call me. First thing ***** I called M&M, twice, but they did not answer the phone despite length ring times. (the irony of 'no contact'; lol). ***** the service tech responded, saying in part ; "we never had a 10/27 available..." WHAT??!!! I could hardly believe what I was reading!As anothers below have said; stay away from M&M Factory Service.!!!!!!!I have saved the voicemail and emails to confirm all of this. Unfortunately my terrible experience with M&M is similar with many others.

  • Eric E

    Date: 09/08/2022

    Eric E

    Date: 09/08/2022

    Terrible response from M&M. My service was cancelled by them three times. Said I would have to ask the vendor for rescheduling. Did that but was cancelled again. Do not think they want to do service away from their location.

    M&M Factory Service

    Date: 09/09/2022

    Hello,As we previously advised you several times we never canceled an appointment three times. We have only ever received one work order for you and when ***** sent this to us we advised you they forced the call over and we had nothing available on the date they provided you which was at no fault to us. We apologized for this and offered you our soonest date and you refused to schedule as that was too far out. Due to this we advised you to call ***** to have a different company come out to you as we are just a third party company and do not hold your warranty. Thanks *****

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