Complaints

This profile includes complaints for Meridian Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meridian Financial Services, Inc. has 2 locations, listed below.

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  Meridian Financial Services, Inc.

  1636 Hendersonville Rd STE 135 Asheville, NC 28803-3057

  
• 

  Meridian Financial Services, Inc.

  PO Box 5919 Asheville, NC 28813-5919

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against the collection agency, Meridian Financial Services, NMLS ID ******* regarding their collection of fees incurred with a timeshare provider ********************. As described in this complaint, ******************** engaged in unfair practices that made it impossible for a reasonable person to make a payment on their account, and ********************** failed to ensure the debts they are collecting resulting from ******************** timeshares are fairly incurred. In addition, Meridian Financial Services failed to provide a sufficiently detailed itemization of fees that were assessed (they provided a high-level summary that did not include dates and amount of each individual fee assessed). My dispute is based on the fact that ******************** referred my account to collections AFTER I made numerous attempts to pay the amount due via their new website and attempted to contact them by phone to make a payment. I repeatedly tried to make valid attempts to pay my account BEFORE it was referred to a third-party collector. A summary of the events has been provided below. I received an email from ******************** on January 17, providing notice that the online Owner Portal was getting an upgrade and credentials were going to be sent once the Owner Portal was again live. I received an additional email from ******************** on February 2 providing my new Owner Portal credentials. Soon after, I logged into the Owner Portal and attempted to make a payment, using several valid payment methods, and each time I just received a Validation Error or other similar vague error. I also called ******************** at the phone number posted on their website. The phone repeatedly rang with no answer and there is not a voice mail on this phone line. I also looked for a posted billing contact, but no phone number has been published. I continued these attempts repeatedly over the next three months.

  Business Response

  Date: 06/15/2023

  This letter will verify that your account with ******************** has been closed and is no longer active in our office as a usage settlement was completed on June 8, 2023.  Therefore, our client has asked that we return the account to their office for servicing.
  
  We have notified the credit reporting agencies to withdraw this account.  Please note, this process takes 3-5 business days.  If you have any further questions, please feel free to contact Powder Ridge, VRI for assistance.