Complaints

This profile includes complaints for Precision Tune Auto Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Precision Tune Auto Care has 48 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Precision Tune Auto Care

  106 Woodwinds Industrial Ct Cary, NC 27511-6240

• 

  Precision Tune Auto Care

  421 Colonades Way Cary, NC 27511-7071

• 

  Precision Tune Auto Care

  1200 N Wesleyan Blvd Rocky Mount, NC 27804-1815

• 

  Precision Tune Auto Care

  465 Western Blvd Jacksonville, NC 28546-6815

• 

  Precision Tune Auto Care

  4808 Atlantic Ave Raleigh, NC 27616-1862

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/19/24 I went to Precision Tune Auto Care to have my brakes inspected. I was not hearing any noise from them at the time but was told at my last care servicing that I would need them soon. I was told I needed front brake pads. I asked them to put them on and paid $276.26 for the service. I went back on 1/26/24 because the brakes were squeaking. They replaced the front brakes at no charge. I continued to hear the noise and went back on 2/16/24 and they said I needed rear brake pads. I had them put on and paid $353.52. I continued to experience extreme squeaking and went back three more times to get it fixed the last date being 4/26/24. The squeaking has continued and is getting worse.

  Business Response

  Date: 08/16/2024

  We greatly apologize for the serious inconvenience to the customer.  We will be having a district manager reach out the customer to discuss the next steps including any possible refunds.  

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22135483
  
  I am rejecting this response because: I received a call from *************** Saturday, August 17th stating she was the General Manager and wanted the details from my complaint. I shared with her what transpired. I also sent her by email the dealership inspection of the brakes and them stating the problem was caused by cheap aftermarket brakes. I also sent her by email an inspection done by ********* pretty much stating the same. She said she would get back to me. On August 19th I reached out to ************** to ask if she had any response for me and she stated she had sent the information to the Regional Manager and was waiting on him to get out of a meeting. As of August 20th at 6:30pm I have still not heard from anyone. It's very concerning to me that Precision Tune don't value their customer that have been loyal to their business for over 10years and not want to see this matter resolved.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/21/2024

  Good morning.  We apologize for the inconvenience to the customer.  After reviewing all relevant information provided to us from the customer, neither ********* nor the local dealership can find any safety concerns with the customer's brake components that we've installed on the customer's vehicle.  They are however noisy and that was able to be confirmed by both of the other auto ***air facilities.  Obviously, this is unacceptable.  At this time, we will be happy to order ***lacement brake pads, brake rotors and related hardware from the local dealership and install them for the customer.  We do provide a 24 month/24,000 mile nationwide warranty on all ***air parts and labor.  As part of our warranty, we will not be charging the customer for the difference in cost for dealer/factory parts vs. the aftermarket that installed.  We will also not be charging the customer for the additional labor required to install the dealer/factory brake components.  Our customer service *** will be reaching out to the customer to make all the necessary arrangements.  

  Customer Answer

  Date: 08/24/2024

   
  Complaint: 22135483
  
  I am rejecting this response because: Once again promises made are not promises kept. On 8/21 Precision Tune Auto Care responded that they would replace brake pads, rotors, and all hardware at no charge to customer. Also, on 8/21 around ******* I received a call from customer service rep ******* He stated he was asked to give me a call to go over replacing all four brake pads and all four rotors and would be ordering them from the dealership. I asked could they do it at a different store location and was told yes. We chose the location on ********* and ********** to do the repairs. On 8/21 at 7:22pm *************** called me and reiterated that they would be ordering the parts from the dealership and would email or call me once she ordered them the next day which would be Thursday 8/22. As of Saturday, 8/24 I have not heard from anyone. Friday 8/23 I took my vehicle to be inspected again because the noise is getting worse and I'm starting to experience vibration when braking which I informed *************** of on 8/21. The inspection results are still pretty much the same, but due to the rotors not being properly installed they're now warping causing the vibration. I have the written inspection. At this juncture I'm asking for reimbursement so I can get my car fixed because now I feel unsafe driving it. The 26th of August will make 7 months that I've been dealing with this matter, not to mention two weeks of no results since  the negotiation with Precision Tune Auto Care, 
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The technician failed to properly reinstall the engine undercover. When I left the center, I started hearing a noise. I called back to the center and spoke to ***** about the issue. He advised me to bring the vehicle back. In route to return to the center, the noise stopped. I assumed the issue had resolved itself. However, what actually happened was the undercover fell off completely. I returned to the center on the morning of 7/25/24 to have this issue assessed and resolved. I was told that only a few screws needed to be tightened and there was no missing part. I was asked if I had pictures of the underbody of the car before it was serviced. The lack of accountability is appalling. They refuse to replace the missing part. I will be filing additional complaints and consulting an attorney until this matter is resolved. Review of the owner's manual depicts an undercover that is no longer on my car.

  Business Response

  Date: 08/05/2024

  This customer met with one of our district managers at one of our other ******, ** locations.  It was discovered that the splash guard under the vehicle was indeed missing.  We have ordered a replacement free of charge from the local dealership.  Once it arrives, we will be installing it free of charge to the customer.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been at the repair shop going on 3 weeks. I have called them as well as the warranty company regarding the service pertaining to my car being fixed. I havent received any type of update from either company. I was told a video inspection was to be done on 7/18 and 7/19 but when I called to see how things went. I keep being told that no one has called.

  Business Response

  Date: 07/22/2024

  We are sorry to hear a customer is having an experience like this.  Unfortunately, I need a little more information.  I need to which of our 33 locations their vehicle is at.  From there, I can get involved and help to find out what the hold up is and hopefully expedite the process.  Please have the customer contact me at ************ or ************.  Just push 1 for customer service.  The customer is also welcome to email at ****************************** if that's easier for them.  

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Precision Tune in **********, ** to get an oil change on 12/26/2023. I was later notified that day that one of the technicians wrecked my vehicle and that they would take care of the damages. I was told a week later after several phone calls that I would have to file a claim myself to get the damages repaired. Now Precision Tune will not communicate with my insurance company to reimburse for the repairs. It's been 6 months. The insurance company has tried to contact them several times.

  Business Response

  Date: 11/18/2024

  We have been in contact with the customer's insurance company.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/28/2024 and 4/22/2024 I went to the business to get an oil change, they provided me the service. Almost a month later on 4/20/2024 my car started stuttering and when I checked the oil in my car there was nothing in there. I added about 3 quarts then I went back to precision on the 22nd and one of the employees confirmed there was not enough oil put into my car when the service was done if I needed to add more. They also informed me that my valve cover gasket and a spark plug needed to be replaced, on the way to my mechanic my car started smoking from under the hood and the back of the car. I had to get it towed to my mechanic he replaced both of those parts only to find out more spark plugs were misfiring and losing compression, which he replaced all of those as well. I get the car back home and was still shaking, I go back to precision and they charged me to get a diagnostic test and said that I needed a new engine. Since then my car will just cut off, I have not been able to drive my car since the diagnostic test. I also have sent all this information in to the BBB but was told you all have not received it.

  Business Response

  Date: 11/18/2024

  The customer's vehicle is a 2018 ******* with nearly ******* miles on it.  Sadly, ******* is known for having oil consumption issues.  The customer did bring their vehicle in for an oil change service on 3/28/24.  During this service, we informed the customer they had an oil leak coming from their engine valve cover gasket.  We provided the customer with a written estimate.  Unfortunately, the customer chose not to have this repair completed.  The customer did come back in for a recheck visit on 4/22/24 nearly ***** miles later.  During this visit, we provided the customer with a free technician evaluation to see if we could determine the source of the customer's issue.  We again informed the customer that she still has a valve cover gasket that needed to be addressed.  We also informed the customer that the valve cover was leaking motor oil into the sparkplug tubes causing damage to the vehicle's sparkplugs and now those would need to be replaced as well.  We never told the customer that we didn't put enough oil in the vehicle.  We informed her that she had a major leak and was losing oil.  The customer returned again on 5/2/24 because the vehicle was running poorly.  The vehicle had been driven 335 miles since the time of the last visit.  The customer stated that she had taken her vehicle to another auto repair shop who replaced her vehicle's valve cover gasket and sparkplugs.  upon check the vehicle's engine oil level, we found the vehicle had had consumed a 1/2 quart of motor oil.  We did provide the customer with a diagnostic service to determine the reason for the poor engine performance.  We found cylinder number 2 was VERY low on compression, meaning very low pressure inside that cylinder.  Every combustion engine requires a specified amount of pressure in each cylinder in order to run properly.

  Unfortunately, the customer needs a replacement engine.  This is likely due to the customer neglecting required maintenance that's needed to keep the vehicle running optimally.  When it comes to our customer's vehicles, we can only make the necessary recommendations for repair & maintenance services.  We cannot force them to purchase those services.  Today's vehicle require more maintenance than vehicles of 30 + years ago.  

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I write this in relation to my daughter's experience with the location listed in this complaint. My daughter *************************' car engine went bad, on 4/30/24. The vehicle arrived at the location for repair via her service contract. Beginning the week of 5/6/24 the issues began. It started with ETA's that kept being randomly moved, then telling us they were waiting on the engine, then upon receiving the engine giving us the run around on when it would be fixed. I began calling on her behalf on 5/9 after she couldn't get a clear answer. We were told everything from they were moving the car up to fix, to just one more day. In this time we were responsible for a rental car as the warranty company only paid for three days of rental. We have been hung up, had calls refused to be answered and told we could come get the car if we didn't like the service. The car was ill repaired, still has an oil leak, and a bad compressor neither of which were present when the vehicle arrived. Add to this the company now states it received the engine on 5/13 yet we did not get a driveable vehicle until 5/24, further when we asked for help with the extensive rental bill we were told that only $150.00 would be permitted, while their employees stated the gentleman working on the vehicle missed time and left early instead of repairing the vehicle. I have tried to work with the store, but clearly they care more about bottom line then they do customer care.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped car off to have it evaluated and specified to be called before ANY type of service be completed and receive permission for the service to be completed or not completed. When going to pick the car up, a service (compression test) was completed that no one gave permission to have done. They done a service that did not need to be completed and did not start out with the simplest evaluation (removing plugs) that would not have cost as much and would have indicated that the most expensive service (compression test) was not warranted.

  Business Response

  Date: 04/10/2024

  We apologize that the customer is faced with some pretty expensive repair cost in replacing the vehicle's engine but we did contact ******** via telephone and informed her that there would be a $120 plus tax to perform the necessary diagnostic fee to determine the issue with vehicle.  ******** stated that she understood and authorized the diagnostic fee.  We do not diagnose vehicle's for free.  We are sorry but at this time, no refunds will be issued as the diagnostic fee was authorized.

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21557375
  
  I am rejecting this response because: The only time I was contacted was day one Friday 4/5/24 and asked the problem. The problem was explained and they stated we will get to it when we can.  The next day Saturday 4/6/24, they called and told her the problem and gave an estimate of $3,996.22 because of a blown head gasket. They did not ask nor tell anyone that they were going to do a compression test either day and no one gave any authorization to do this service either on 4/5/24 or 4/6/24. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/11/2024

  We are sorry but our original response still stands.  We do not diagnose vehicles for free.  When a customer brings their vehicle in with a problem, we charge a diagnostic fee to determine the issue.  From there, it is the customer's choice to to decide whether or not to have the necessary repairs performed.  

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21557375
  
  I am rejecting this response because: no one gave permission to do a costly service or diagnostic test period. It was not specified that this test was going to be done.  A compression test takes at the most 30 minutes maximum time and that is from connection to determining if there was a leak. Regardless of the fact that they charge a diagnostic fee, no one gave permission for this to be performed. No one called from Precision to ASK if this amount would be ok to be charged to have the car looked at period. I never gave permission to anyone because no one asked for permission before charging the fee.  I wouldnt have gave permission for something I didnt understand or know if it needed to be done or not.  No one should have done anything diagnostic or otherwise until permission was obtained and it was not.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/30/24 at 8:16 I took my vehicle to this establishment and the work I requested was an oil change and transmission flush, brake fluid change. The original price the guy gave me was $892.00 because this is a tedious job 4-5 labor hrs., after contacting a friend of mine (mechanic out of town) in front of the guy he changes the amount to $632 and said he was giving me a package deal. I made him aware I brought all the parts( filters, oil and transmission fluid and kit for transmission (filter) they called me within 2 1/2 hours saying car is ready. Everything I brought was still in the front seat unused. I dont think they even did the work. When I questioned it the guy said I didnt tell him to use the what I bought and he didnt work on my car! I would give them a zero! I definitely asked them to use what I purchased, beware of this place! I am taking my vehicle to another auto shop to see if these things were done!

  Business Response

  Date: 04/10/2024

  We do apologize that we did not use the customer's supplied parts.  We had ******, our ********* district manager personally meet with the customer at one of our ********* facilities and showed the customer that we did perform all services using new fluids & a new oil filter.  We apologize for this part as well, there seemed to be a misunderstanding on behalf of our center manager and he did not hear the part where the customer stated that she had her own fluids & filters in the vehicle for us to install.  The confusion on the transmission filter service price came from the fact that in this customer's vehicle, the transmission must be removed from the vehicle in order to access and replace the transmission filter.  Rather than perform that service, we provided the customer with a transmission fluid exchange service at a much better price.  The customer was able to return all of her fluids and filters and get a refund from the retailer that she purchased them from.  Again, we apologize greatly for the confusion on our behalf and we hope that the customer meeting with ****** was satisfactory.  The customer is most welcome to reach out to our customer service center if she has any further questions or concerns.  We can be reached at *****************-227-8863 or ******************************.  

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-28-23 I had a door lock actuator replaced on my 2012 Cadillac CTS at a cost of $479.48. Shortly thereafter the door would not open and close properly and eventually wouldn't open at all. Entering and exiting the vehicle was done from the passenger side door. I returned the vehicle to the shop and a new part was ordered and installed. This took 4 days and in the interim I had to rent a vehicle due to no fault of my own at a cost of $200.58. An invoice was forwarded to the business expressing my request to get reimbursed. The most concerning issue is that once I received my vehicle back, less than 2 days later the interior lights would come on while driving, the door locks would cycle automatically, and the battery died overnight. Totally frustrated, I had my vehicle towed to ****************, and after diagnosis I had to have another door lock installed. No issues with my vehicle at this time. It is my contention that considering the totality of this experience I should be reimbursed the sum of $680.06.

  Business Response

  Date: 03/08/2024

  We do apologize that the customer has had to deal with a situation like this.  In regards to the rental car reimbursement, we are sorry but we do not cover rental vehicles.  As far as the customer expenses the customer incurred at the dealership for another door lock to be installed, this is the first time this has been mentioned to us.  We would need the customer to forward us a copy of the dealership invoice for review.  

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21402605
  
  I am rejecting this response because: The explanation of my refund request denial appeared to be based on the language used by a technician report rather than the totality of the events that brought me to them. Unsure if I will use this facility in the future.

  Business Response

  Date: 03/13/2024

  We do apologize that the customer feels the way he does.  In the dealership documentation that the customer provided for us, the dealer technician states that he is unable to duplicate the issue that the customer brought the vehicle in for.  This means the repairs we performed on the customer's vehicle was functioning normally and the dealer technician could find no fault with our repair.  Without support documentation stating that our repair had failed, we cannot issue a reimbursement for repairs done at another facility or refund the customer for the repairs they paid for with our company.  It's not just "language", another auto repair technician not affiliated in anyway with our company stated in writing that he could not find anything wrong with our repair and the vehicle is functioning normally.  

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21402605
  
  I am rejecting this response because: I absolutely agree that the technician said that he could not duplicate my vehicles concern at that particular time. He also recommended that I should return when the problem is reoccurring more frequently. I did just that, 2 days later after, the vehicle interior lights wouldn't shut off resulting in a dead battery. On my first visit to PTAC to get the repair done, the wrong part was delivered, had to come back 4 days later. Invoice ****** will verify this. New part installed on 2/7/24 invoice ******. Light and lock issues on 2/8/24. Any reasonable person would conclude that this particular part is the issue. I'm sure you don't have the time or desire review my service history concerning this issue, but if you did you reach a different conclusion. We will have to agree to disagree.Thanks for your time.     
  Sincerely,

   

  
  
  *****************************

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please note that this is an abridged version. My full complaint against this shop can be seen on their ******** Page On 04/04/2023 I took my **** **** F-150 to the Precision Tune at ******************************************************* because the check engine light was on. Later, they called and told me the grommets for my runner control valve needed to be replaced. Then the valve itself needed to be replaced. They charged me $1723.28. Eight months later the valve went bad. The warranty they offer is two years parts and labor. When I took it back they said they tested the valve and it was working fine, but my whole lower intake manifold was clogged up and needed to be replaced which would be really expensive. I took my truck to another mechanic, and they found out that it was the runner control valve not working, and needed to be replaced, which they did. My truck is running great now. I called the customer service number ************* twice, and each time left a voice message for ******; I also sent and email to ******************************* and as of this writing a month later they have made no attempt to contact me back.

  Business Response

  Date: 01/24/2024

  Our district manager has spoken to ************** about this issue.  We apologize that the customer has had to deal with this kind of situation.  Per our district manager, we are waiting for ************** to return the merchandise, at which time, we will be issuing a refund to ***************  As of the time I'm writing this response, our district manager hasn't been notified whether or not the merchandise has been returned.