Complaints

This profile includes complaints for Pentair Water Pool and Spa, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pentair Water Pool and Spa, Inc

  400 Regency Forest Dr STE 300 Cary, NC 27518-7703

• 

  Pentair Pool Products

  10951 W. Los Angeles Ave. Moorpark, CA 93021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pool pump from this company in April 2022.The pump was installed in May 2022. In June 2023 the pump completely stopped working. Pentair only offers a year warranty on their products. Which I find ridiculous for a product that cost over $1,000. The product had shown signs that it was breaking down well before it stopped working In June 2023. However, it took some time for it to completely stop working. Additionally it took a few more weeks to diagnose the problem. We had a pool technician come out two times to diagnose the problem. The initial diagnosis was a faulty Pentair SuperFlo HMI Drive Cover. We were advised to replace the Drive cover in order to get the pool pump running. We purchased the Pentair SuperFlo HMI Drive Cover, after waiting a week for delivery we waited another week for a technician to come out and install the part. Once the part was installed the problem was not fixed. Per the technician's suggestion we hired an electrician to come out and check our electrical panel. The electrician came out and stated the electrical panel was fine. The final diagnosis was a defective pool pump. Not only have we spent $1,199.56 on a defective product that was sold to us on behalf of Pentair. We have also spent almost $1,000 in diagnosis,repairs and parts. Only to still have a green pool. This pump was only used one season (3-4 months) and stopped working. Our pool is turned off during the winter.We reached out to pentair and went through the steps of filling a warranty claim. In addition we submitted all documents pertaining to diagnosis, and purchase receipts. However they refuse to warranty their defective pump. We are going on month 3 with a green pool due to their defective product. We would like Pentair to remedy the situation by honoring the warranty on their product.

  Business Response

  Date: 08/17/2023

  Hello, 

  We apologize about the consumer's frustration here. After reviewing their account and going through troubleshooting we have placed an order today to repair the consumer's product. The ***************** Manager called and left a message with the consumer today. If the consumer needs any further assistance or has any questions please reach out to ***********************

  Thank you, 

  Pentair- ********************* Team

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Build pool and finalized October 2021. From day 1 nothing But problems with Pentair System. Intellichlor would Always have Error. Called several times for Pentair to send Technician out to Replace the system 2 times for it to finally work. Since Day 1, we had Issues with pump with power disconnects and we have to physically go to the box and push the button ON to restart pool pump. It was once every 2-3 months to begin with, then once a month, then once every 2 weeks and now once Every week.Went on vacation and Same Problem occur, we were Not home to physically turn On the Pump and our pool turned Green in 3 days and we had to Pay $300 for someone to come to take care of the pool.Called Pentair customer service spoke to ****** who spoke to me with a Bad Attitude and screamed at me that I dont understand. Would Not take Responsibility and told Me that I have to Pay for technician for diagnosis. I spent over $80k for this pool and equipment so as a Customer and I am still Under Warranty, I am Not suppose to Pay out of my pocket.In addition, the pool company that installed the system and equipment is an Authorized Dealer for Pentair so it Represents Pentair and Pentair should be Reaching out and Find a Solution, Not the Customer.

  Business Response

  Date: 08/14/2023

  Hello, 

  We apologize about the consumer's frustration here. I have pulled the initial call that was placed and after listening to the call and reviewing the consumer's case it has been determined that the problem is how the equipment was installed. I have asked another Technician to reach out for a second opinion with the consumer and we have not heard back from the consumer. We reached out August 9th, 2023. 

  Thank you, 

  Pentair- Pool Customer Service 

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20436323
  
  So After you listened to the recording is this How you Treat customers?

  have you heard ******************* was towards me?

  in addition How do you Justify that its not the Intelliconnect that is trickering the Breaker?

  
  Sincerely,
  
  ***************

  Business Response

  Date: 12/05/2023

  Hello,
  We apologize for the consumers frustration here. Looking into the consumers account it shows that we sent a new Intelliconect (reference work order WO-01633054). Has this product been serviced yet? If not please reach out to ************************************** to assist resolving this issue. 
  Thank you,
  Pentair- *********************

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20436323
  
  New Intelliconnect has been installed and Instead of Increasing WiFi signals it Decreased WiFi signal. 
  

  Seems like Instead of making improvements its making things worse. 
  

  So please Tell me how this is acceptable. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a VST intelliflo Pentair pool pump 55 days ago (as of today), after using an Amazon special for 3 years before it stopped priming. I was leaving town and doing a last minute check on the house for the dog sitter. I found the pool pump LCD control panel (drive motor) didnt start that morning. I had no time to check it as I was leaving to the airport. I verified house breakers werent tripped. Upon my return the pool maintained pretty well, because it was being used extensively (luckily). I called Pentair on the day I returned and was able to verify voltage/grounding were present at the pump. They determined it was the drive motor and would send me a replacement via **** I never received an email confirmation of any type, but it was still around 46 days (warranty states 60 days). We are now at a week later and I cant keep the pool clean anymore. Its deep green, with mosquitos. **************** says the part hasnt shipped on two occasions, but they cant tell me if the part is in stock. I finally speak to a supervisor *****, who says the part is in stock, but the orders go out in the order they came in (as if *** cant send 100 parts out if you have 100 pieces and 100 people expecting them currently?). They wont give me any sort of email confirmation that I have a ticket in and theyre accepting responsibility, because they are the warranty department and only deal with warranty ticketsMy Amazon pump cost ****** and lasted 3 years. I decided to go back to the original pentair because theyre known as one of the best. ******* and I got 40 days before failure. Failures can happen, but if this is not common, I wouldve expected a much more urgent response to it. I was told I cant get an email because Im the homeowner, so I need to call back in a couple of days for an update as to a shipping status?! My ticket number with them is TS03135473.Im requesting they extend my warranty for a year, or give me an entire new unit to try my luck again.

  Business Response

  Date: 08/01/2023

  Good Afternoon, 

  We have reached out to the consumer today and confirmed that his product would be shipped today, August 1st by 7pm. We have emailed the consumer the tracking number for his reference. Should the consumer need any assistance, please contact the ***************** Manager, *********************** at ********************************************

  Thank you, 

  Pentair- ********************* Team

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I built a new pool, completed in March 2022. With the pool I purchased all Pentair Equipment including Intelliflo 1-3hp VS pump w/breaker, Filter Clean and Clear 520, Intellicenter Automation, 4, and Prowler 930W pool cleaner. This complaint is regarding the Prowler 930W pool cleaner, which retails for anywhere from 1500.00-2000.00. For the first 7 months the pool cleaner worked fabulous. At the beginning of November 2022, the cleaner started skipping jobs or not completing jobs. By the end of November 2022, the cleaner would not do a job at all. The error in the application is "The robot is not connected to a power supply". However, the robot is getting power because the blue light comes on momentarily. I have followed all of the recommended troubleshooting steps, including checking the impeller for blockage. I tried submitting an inquiry online to Pentair early in 2023, but I never received a response. My pool service company told me that this is a problem that has been reported and it is a faulty motor. I took the robot to a local pool store that is listed as a Pentair warranty shop - but they said they have no way to test it other than visually and they don't have parts for this model 930W. They told me to contact Pentair. I called Pentair, and after waiting for nearly an hour, I spoke to a representative who took my information and gave me a reference number TS03107705 and said I needed to speak to the cleaner department. They transferred me, and I waited for another 45 minutes before the hold music stopped and there was silence on the other end. After about two minutes of this, the call terminated. I am livid. The next day, I try calling again. On hold for 43 minutes and asked to be transferred to the cleaner department. Another 45 minutes waiting for the same thing to happen again with the silent dead air and call termination. I am really frustrated. I also tried reaching out to Maytronics, which is the manufacturer of the motor for this unit - however they do not recognize the serial number of the robot because it is not a Dolphin product, it is only powered by Dolphin. I paid a lot of money for this robot, and it should not have failed with **** months. I want it repaired.

  Business Response

  Date: 07/12/2023

  Hello, 

  We apologize about the consumer's frustrations here. After reviewing their case we did see that the Technician that the call was transferred to did not answer the consumer when calling in both the first and second time. We are taking disciplinary actions here on this particular Technician. The ***************** Manager has been in communication with the consumer and had one of our cleaner specialists reach out and has issued a work order for their cleaner to be repaired. If the consumer needs anything at all please reach out to **************************************** Again we apologize for the consumer's experience here. 

  Thank you, 

  Pentair ********************** Team

  Customer Answer

  Date: 07/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They contacted me right away and were very responsive to the situation.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called May 18 to have pool cleaner repaired under warranty. Took until July 6th to receive my pool cleaner back and it is still not operating. During this process I called the warranty department several times spoke with ***** who stated she would call me back to discuss why it is taking so long and a tracking number for my part. She never called back. After I received my pool cleaner in July 6th it still wasnt repaired I called Pentair warranty and was told to leave message for ******** who as has not called me back and probably wont. I am extremely frustrated and annoyed with how customers service does not care! I want my pool cleaner repaired! ************ they sent me to doesnt care either gave me the incorrect power supply.

  Business Response

  Date: 07/11/2023

  Hello, 

  We apologize about the consumer's frustrations in this matter. Pentair's ******************* followed up with the consumer today confirming that that part the consumer needed for her product was ordered and gave the consumer her direct contact information. The ***************** Manager also left a voicemail with her direct line to follow up to make sure all of the consumer's concerns were addressed. If the consumer needs any additional assistance in this matter, please reach out to ********************************************

  Thank you, 

  Pentair Pool Customer Service 

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My old Pentair motor had stopped working properly so I contacted Pentair in February of 2023. They attempted to troubleshoot the issue over the phone and ended up sending me a list of their authorized inspectors/installers to come out. I chose the company closest to my home: Realist Resolutions (******************* *************). ***'s initial diagnosis was my pump's screen had went out. He attempted to replace the screen but my pump was obsolete and needed replacement as a whole. On February 28, 2023 *** removed and replaced the pump with a brand new Pentair pump which was $2500. *** was having a hard time installing the pump as though he wasn't completely sure what he was doing. Aside from *** seeming to be struggling with the job, he made me uncomfortable by attempting to kiss me on the cheek. After *** installed the pump he had asked about the pool heater and if it was plumbed properly and I told him it was. He asked me to show him which I did and he started banging on it which as a result started to release gas fumes. I told him he needed to leave as he was going to kill us and he made a smart remark along the lines of "well I could do anything to her and nobody ever find her." Fast forward to April 25, I called Pentair again as the pump still wasn't working and spoke with *****. I explained the entire situation to ***** and she told me not to worry I would no longer be dealing with *** but with Pentair directly as the warranty would be through them. May 1, 2023 ***** began a work order (WO-01527556) and had ***** from At Your ***************** come out to inspect the pump. ***** stated it was an installation problem. Since then I have been going back and forth with Pentair's legal team as they say I am responsible as it was installed incorrectly, however, the incorrect installation was done by one of THEIR installers. I could understand them not honoring the warranty if I installed the unit myself, but I did not. My case # is TS02841432.

  Business Response

  Date: 06/26/2023

  Hello, 

  The legal department, along with the warranty department have reviewed the consumer's case and provided the consumer the following response. 

  Pentair is the manufacturer of the IntelliFlo *** pump and provides a manual for the installation and operation for the *** pump. The installation must be in accordance with the Pentair manual, *** code and all local codes and ordinances. The consumer's pump is warranted to be free from defects in material and workmanship for a period of three (3) years from the date of purchase. Additionally any information provided on our website, blog, or advertisement does not, and is not intended to, constitute endorsement, affiliation, authorization, or recommendation by Pentair, its directors, or employees. This information is for general informational purposes only. It is the responsibility of the reader, user, or
  browser to verify the professional and services the consumer intends to hire.

  The onsite inspection revealed there are not any warranty issues with the subject pump. Pentair does not provide any warranty for improperly installed products or for any installation discrepancies or incompatibility with a competitors automation system.

  Thank you, 

  Pentair ********************* Team

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Pentair pool heater in May 2021. I live in ************* so only use it two months out of the year. I used the item for two seasons (4 months total). This year, when opening up our pool I turned the unit on. After about 2 hours of operation it started to "backfire" (best way to describe the problem). I immediately contacted a professional pool heater specialist who came out and diagnosed the problem. It turns out it is due to a **** connection (from the factory as the connection cannot/is not accessible during set up or operation). The unit cost about $1,600. I contacted Pentair to tell them about the problem and ask for a replacement. I understand that the product is out of warranty (which was only 60 days) but the problem was due to a manufacturing/assembly error and did not show any signs until it was too late. There is no way the problem could have been realized within 60 days. As the problem slowly caused a bunch of other parts to warp making it impossible to only replace one part. The company also has a previous recall on record for the same issue (my unit isn't part of the recall but its oddly suspicious that I'm having the same issue as the recall). I am seeking a replacement unit. For how expensive the unit is I expected to get more then 4 months of use from it. If the damage/problem was caused due to improper storage, use or installation then it would be on me but I should not loose out on $1,600 because of a manufacturing defect. Thank you!

  Business Response

  Date: 06/30/2023

  Hello, 

  We apologize for the Consumers frustrations here. We have sent the consumer a new heater and the consumer confirmed with one of our Agents that the heater was delivered last week and is up and running. 

  Thank you, 

  Pentair ********************** Team

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20218035
  
  I am rejecting this response because: the response states that Pentair sent me a new heater and that I confirmed I received it and that's its working. This is not true. I just got back from vacation and there is no heater to be found and I did not call them and state I received it. I am willing to provide phone records if needed. My address is on the receipt I attached originally. If they do send me a new one it will resolve the issue. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/11/2023

  Hello, 

  Our apologies as we looked into the wrong case number. Looking into the consumer's case the unit was manufactured after the recall date,  and the unit would need to be serviced and repaired. This unit was also purchased online May 2021, and only carries a 1 year parts only warranty. Pentair can replace the gas valve but cannot replace the whole unit. Again, our apologies on pulling the wrong case but this is not something we can replace. 

  Thank you, 

  Pentair ********************** Team

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My pool heater stopped working, I called Pentair. I called a 4 times, I always get through the customer service but they tell me that have to transfer me to the pool heater department, I have sat on hold for as long as an hour and and registered and now I am on my 3trd call back, currently waiting on hold for an hour and 10 minutes. They say they will send me an email to contact the service company never received that either I have sent emails through their contact site, I have called corporate and no one answers just leave a message . I honestly think the process is designed to get you frustrated and to give up My case number is TS02958527.

  Business Response

  Date: 05/31/2023

  Hello, 

  We apologize about the consumer's frustrations. We are approaching pool season so our wait times are longer due to the volume of calls we are receiving. One of our Senior ****s called the consumer today and went through troubleshooting with them. After troubleshooting it was determined that a Service Team would need to go to the consumers home to properly diagnose the issue. The consumer should reference work order WO-01545372, and **** Services of ***** at ************ if they would like to know the status of when the service date will be. 

  Thank you, 

  Pentair- ********************* Team

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I built a new home and pool in 2019. I purchased all Pentair products...two pumps, filter, heater, and control box. 3 years later (and still in warranty) our heater died. Pentair claimed that poor water chemistry and ventilation was to blame for the heater dying, not a faulty heater. The heater is directly vented to the outdoors and in a pool house with an additional electric ceiling vent that runs 24/7. I sucked it up and spent $4000 on a new heater again professionally installed. 1 year later the new heater has failed as well. Pool chemistry is and has been perfect. When it works, the product is great, but a heater shouldn't fail within the first year. Getting the runaround on a warranty claim again. I do not get the feeling this company stands behind their products or values their customers.

  Business Response

  Date: 05/31/2023

  Hello, 

  We apologize about the consumer's frustrations here. We did look into his case and reached out to the service team to provide photos of chemistry damage. After reviewing the photos it is clear that there is extensive chemical damage. If the consumer would like to try and do some troubleshooting with one of our experienced Techs, we would happily reach out to the consumer to provide that support. Again, we apologize about the frustration here, but our warranty does not cover chemistry damage.

  Thank you, 

  Pentair- Pool Customer Service 

   

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20105905
  
  I am rejecting this response because:

  See my attached water chemistry report. The water chemistry is great. Show me pictures of so called extensive chemical damage that occurred over the past year since installed.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Pentair Rocean Reservoir Countertop water filter in October 2022. I spent $230 on this unit to purify water for my baby's formula. I discovered in March that it needed a new filter. The company has since discontinued the product with NO knowledge of contacting people who have purchased it in the last 6 months. I bought it directly from their store online at pentair.com I reached out to their **************** and described the issue. They sent me an Amazon link to purchase a filter, which has been out of stock for months and says " we don't know when this product will be available." So now I have this expensive water filter machine that I can't use, I can't buy filters for, and have no idea for. I emailed asking for a full refund and have not heard back.

  Business Response

  Date: 05/16/2023

  Hello, 

  The consumer reached out to Pentair Pool and Spa. The correct department they need to reach out to is Pentair rocean. Below is their contact information found on our website: ************************************************************************************************************

  If you are having issues with your product, please email ** at ****************************************.
  
  If you are looking for answers to general questions, please email **************************************

  Thank you, 

  Pentair Pool and Spa Customer Service

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20050280
  
  I am rejecting this response because:

   

  I have been in contact with support@pentair and they are note responding. I replied to them requesting a filter, they gave me an Amazon Link which informed them I was already aware of and has been out of stock for months. I asked they reply with an alternative and I did not hear a response. I wrote again to follow up and nothing. I filed the complaint with BBB, as well as continued to email their correct support email requesting a full refund for a product that I can not use and has been discontinued in less than a year of ownership. 

  I've attached the most recent email from May 14 to the support team and have still not received a reply. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/17/2023

  Hello, 

  We do apologize for your frustrations here. I have gone ahead and emailed rocean with your complaint and information. Again, this is not our department as we are Pool and Spa for Pentair. There is nothing we can do from Pool and Spa. Again I apologize, and I do hope your concern gets resolved. 

  Thank you, 

  Pentair Pool and Spa Customer Service

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20050280
  
  I am rejecting this response because:

  Regardless of reaching the incorrect department, please inform the Better Business Bureau and myself of the appropriate contact to rectify this issue. 

  You provided a support email which I have been emailing. You work for Pentair as a company despite it being the pool/spa sector. Who within your organization can be responsible for selling a countertop water purifier that has now been discontinued in less than a year and does not sell the necessary parts to continue use? 

  
  Sincerely,
  
  *********************