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Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Oil Change has 340 locations, listed below.

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    Customer Complaints Summary

    • 983 total complaints in the last 3 years.
    • 608 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 07/09/2022 Amount Paid; $61.96 Ticket #***** Service paid for: Oil change Took vehicle in for standard oil change. Next day, oil puddle was found under car, returned car to Take 5 location on 07/10/2022. Manager " *******************" allegedly fixed and verified drain plug was "nice and tight/ no leak" as written on receipt per my request. After this visit my vehicle was still leaking oil, email was sent 07/14/2022 to Jace-no response received. I called customer service line on 07/14/2022-no response received/left message. My wife and I returned to Take 5 ************ location on 07/22/2022 as my vehicle was still leaking oil. As evidence written on receipt on 07/22/2022, ******************* "replaced drain plug and gasket". Upon arriving home, oil is still leaking, now at an increasing amount. 07/23/2022 I called and spoke with Jace. He informed me that he would order an O.E.M Plug and notify me when it arrives. I called Jace 07/26/2022 to check status of order-no response/left message. No communication has been received from Jace or anyone at this location to me in response to the status of the part. My vehicle is still leaking oil.

      Business Response

      Date: 08/10/2022

      I have contacted shop #*** in ************ ** to get a status on this OEM Part that was ordered. I cannot respond to this complaint with a resolution until the shop responds to my email with information about this customer's case.

       

      The shop manager or district manager will contact the customer to provide status on the part and coordinate the replacement/repair today (8/10/2022)

    Take 5 Oil Change is NOT a BBB Accredited Business.

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