Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #147

  591 Canton Rd Akron, OH 44312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service 12/11/2024 Cost $157.15 **************** Attempted to contact them by email 3 times no respones. I went out of state for Christmas. While out of state my car started making a strange sound.Ended up taking it to an Auto repair shop. Cost $ ****** It was the Belt Tensioner and belt (Serpentine belt). I have included the invoice from Take 5, repair bill of my car, and a page from ****** of what is included with their oil change. They didn't do all the check points. If they would have i could of paid less and had it serviced before I went out of State

  Business Response

  Date: 04/17/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-042692

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/16/25 Employee at Take 5 spilled oil into/around my engine while distracted/talking to another employee. Have pictures of date of oil change and picture of employee. Scared my car will be damaged and I dont want to fall responsible. Take 5 location is at ******************************************* Mesquite, Tx *****

  Business Response

  Date: 04/16/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. If you would like, you can also communicate with us at ********************************************************************

  Thank you, 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30 minutes after the oil change performed by Take 5 oil change, the vehicle's engine got damage and all the oil came out of the vehicle. When taken back to the premises, they said that they ate not responsible for the damages and that I must have hit something on the road, but there are no signs that show that I hit anything on the road at any point. When contacting the district manager, they also said they are not responsible because they did everything correctly.When taken to a mechanic, they said it has to be an issue that occur due to Take 5 oil not properly doing the oil change.

  Business Response

  Date: 04/16/2025

  Good afternoon, 

  I apologize for the inconvenience you are experiencing with your vehicle. I do see the claim that was filed by one of our **************** Representatives. You should have received an email from the District Manager regarding the claim. Please let us know if you have not received that and I will see to it that you get that communication sent to you. 

  Thank you, 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This claim is regarding an oil change and the requisite parts and cost therein. According to a quote from an adjacent company ************ alongside a visual confirmation of the flaw, this is the issue:"Whoever did the last oil change stripped out the drain plug; It just spins and won't come out. Now it needs to replace the oil pan."- Remove and *********** Pan &/Or Gasket We would like compensation and for repairs regarding the flaw that occurred under the operations of this Take 5 (***************************************) as witnessed by the automotive professionals at *********. With this flaw we cannot drive for long periods of time without serious risk and this vehicle is essential.

  Business Response

  Date: 04/15/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-042428

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporate compliant center said would not cover this becoase is common for my dodge Journey to have this problem But is has the problem only of tighten to much because they are plastic I have proof of service and an employee that was there doing the oil change that remembered me filing the complaint

  Business Response

  Date: 04/14/2025

  Good afternoon, 

  Apologies for the inconvenience you are experiencing after your service at Take 5. Please reach out to the team that is over your claim. They will be able to assist further with the decision that was made. If you have any additional information for the claim that they do not have already, they will take that new information into consideration and see if the claim needs to be reopened. Here is the contact information you need to reach them. 

  Fleet Response: **************

  Case Number: 1504067

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get a oil change and I asked about the coupon that was advertised. They weren't sure but they gave me a $5 one. After I left i went home and went to work the next morning. I had trouble starting the car which is unusual. As I was driving it started running ****. When I left work it got worse so I went straight back to Take 5. They could hear how bad it was running so they redid the oil change and found out it was 2.5 quarts overfull. He said when they drained it only 4 quarts came out. They proceeded to put 5 quarts in. I guess they didn't check the amount that came out. He then filled it by hand. Apparently they have to use machines to empty and fill it. He said they don't work well. So I left and it continued to run very bad. I got anxious driving. So I emailed headquarters many times for help. They got back to me but it was taking to long and the car was getting worse. They told me to go back. I did and they put on a machine and it came back the spark plugs were miss fireing. I researched and overfilling oil will mess up the plugs. So I had them replaced and that fixed it. I think I should be reimbursed because I feel that it was thier fault. I'm still waiting for a answer. I know the station is not taking responsibility. I hope corporate will. I never heard from the owner. I think he should have. Thank you so much

  Business Response

  Date: 04/14/2025

  Good morning, 

  I apologize for the delay. I do see the original claim you filed with our **************** team. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process. The last update I see here, it looks like the District Manager tried reaching out to you to get some more information. I will let him know that this complaint has been filed and ask that he reach out again as soon as possible. 

  Thank you, 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday March 20, 2025 my son took my 2012 Chevrolet Impala, to Take 5 for a oil change. On Friday March 21, 2025 I picked up my car and drove home. The engine was making a loud noise and the check engine light came on. My car has been well maintained so I was very upset. I opened the hood and immediately saw the mass air flow sensor was unplugged. They checked the air filter and didn't plug sensor back up. There was oil everywhere and leaking out of filter. The oil cap was stuck because they put it on crooked. I called this location and spoke with a manager and he informed me that the young man that changed my oil was a new hire. The manager also informed that the oil that was put in my vehicle was not correct. My car takes a semi synthetic or synthetic that has Dexos1. He informed me that their semi synthetic does not have Dexos1. I filed a claim and had a mechanic diagnose my car and I sent all required documents. The engine has completely failed do to this negligence. My claim was denied. This company hasn't tried to anything to fix this problem. They didn't even give me a refund.

  Business Response

  Date: 04/14/2025

  Good afternoon, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 04/15/2025

   
  I am rejecting this response because:
  The evidence is clear that Take 5 is responsible for the damage. I called and the Manager and he said the wrong oil was put in my vehicle. It is on the receipt. The fact that Take 5 is denying any responsibility or resolution is ludacris! Take 5 should offer me something to fix this situation. I guess the next step is to contact a attorney and take this to court. 

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/21/25 6:38pm I got an oil change from take 5 oil change at *************************************** not even 2 miles after leaving I had no oil in my truck. The drain plug was not there, and my engine seized. I called right away so they could come verify when Im saying is true. I briefly heard from the manager on Saturday and did not hear from them the following week until 2-27-25 without a single update I had to keep contacting them just to get a claim number. They waited so long that it was hard to prove anything I was saying was true. I kept my truck where this happened for almost 48 hours so they could come and verify it to bring any Mechanic they wanted, but they justhad to ignore me for almost a week so then when this one to an insurance company I would be denied no matter what the ******** said . So not only they got out of being not liable for not handling this time sensitive matter correctly. The owners wont reach out to, the general manager ignore you and doesnt care. Ive never seen a company treat someone so s***** when they take five manager said I did everything correctly contacted him right away. I followed the procedure. Some of their employees tried saying I had a gas leak out of a gas line so after this incident happened, I had a mechanic look at it.I had no gas coming out of my gas lines. They literally did not know what they were talking about. They were not very knowledgeable when it to cars and mechanics.

  Business Response

  Date: 04/11/2025

  Hello, 

  Apologies for the delay on the response to your complaint and the inconveniences you are experiencing after your visit to Take 5. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you, 

   

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Were sharing our recent experience with Take 5 Oil Change at their **********, ** location. Today, while doing my routine oil change on our 2019 Chevrolet Equinoxas recommended by the cars maintenance schedule I found out just how badly they messed up the last service. On December 2, 2024, we went in for a simple oil change. What shouldve been a basic job turned into a major issue. The technician had over-tightened the oil filter well beyond the manufacturers recommended 1522 lb-ft, to the point where I physically could not remove it myself.This wasnt just a minor inconvenienceit completely prevented me from being able to maintain my own vehicle. I had to call in a professional, who ended up having to cut the oil filter off just to get it off the car. Even after cutting it, they struggled to get the top off because of how tight it was. The mechanic who came out said hes seen this issue before specifically from this locationand confirmed it was way over-tightened with no reason for it to be that tight. That entire process took three hours and cost us $208. At 11:40 this morning, I was told they would cover the cost. But later, I got a call from someone at the shop who was rude and completely dismissive. He told me theyre no longer willing to cover the costbecause I had touched the oil filter myself and hired someone else to remove it. But what other choice did I have? The filter was stuck, leaking, and this is our main, reliable vehicle. I couldnt just leave it like that Then they told me they wouldve only covered it if I had towed the vehicle to them and let them change the oil again. Even though they admitted over the phone that they were the last ones to do the oil changeand I have the paperwork and documentation to prove ittheyre still refusing to take responsibility.

  Business Response

  Date: 04/09/2025

  Good morning, 

  I apologize for the inconvenience you are experiencing with your vehicle. I was able to look up the claim that you filed with one of our **************** representatives. The claim was reviewed and a letter regarding the outcome/decision was emailed to you. Please review that letter and let us know if you have any other questions or concerns. Our **************** team will be able to help you the best they can with any questions you may have as well. 

  Thank you, 

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:
   That is lie they have not emailed anything lieing again here all the emailed they  even responded to 

  Business Response

  Date: 04/11/2025

  Hello, 

  I have sent you a copy of that letter to the email that you provided on this complaint. 

  Thank you, 

  Customer Answer

  Date: 04/14/2025

  This is ****** ******. Im writing respectfully, but firmly, to reject your claim denial.
  
  You claimed I never contacted you, which is false. I called at 11:53 AM and again at 12:08 PM, before the mechanic arrived at 12:30 PM. I was told it was okay for the mechanic to complete the work and send the bill to you for reimbursement.
  
  Yet at 1:00 PM, I got a call saying the claim would be denied due to a lack of facts. That makes no sense. The mechanic didnt finish the job until 1:07 PM, and I didnt receive the invoice until 1:07 PM, sending it to you at 2:08 PM. You couldnt have reviewed all the facts before making your decision.
  
  Ive also emailed your office several times and received no response. I requested every service record on file for my vehicle, which Im entitled to by law, but you havent sent them. I also replied to your letter by email and never heard back.
  
  This isnt just about the $200+ I lost due to your error. It's about your negligence. My oil filter was overtightened well beyond specit had to be cut off and still barely came loose. Thats not acceptable and shows poor service.
  
  From ******** posts, its clear Im not the only one dealing with issues like this. Im speaking up to make sure others arent treated this way.
  
  I expect a proper response and a reassessment of my claim, based on the full facts.
  
  Sincerely,
  ****** ******
  

  Business Response

  Date: 04/15/2025

  Good morning, 

  Please reach out to the individual who wrote up the denial letter. They will be the ones to investigate the matter further and will review any new evidence or information regarding the claim. For the invoices, I can send you those invoices to your email as soon as I am done downloading all of the invoices I can find with your VIN. 

  Thank you, 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/25 I went to Take 5 oil change for a routine oil change. Come 3/28/25 driving to work my car stalls and the engine is smoking. I have my car towed to a mechanic who tells me my engine blew due to my oil drain plug missing and all the oil draining out. The mechanic also tells me how he has had 2 other cars who have come to him with the SAME EXACT ISSUE AND WE ALL WENT TO TAKE 5. The district manager reached out to me telling me my claim was denied and if any other evidence were to arise to feel free to contact again. Well the only evidence he had was their video footage. I have since continued to try and contact take 5 and this district manager to provide evidence with no response. I am paying out of pocket for a rental, and am out a car because of them. No one else has touched my car except for take 5 for my last 3 oil changes and not only that but the technician that day did touch the drain plug and even said it outloud in the bay.

  Business Response

  Date: 04/08/2025

  Good morning, 

  I apologize for the issues you are experiencing and the poor communication from our teams. I have taken the extra information and the photos you provided and added it to your claim. I have also reached out to the District Manager and the Claims Team to alert them that new information has been added for them to review. 

  Thank you, 

  Customer Answer

  Date: 04/11/2025

   
  I am rejecting this response because:
  I have been waiting since 3/31 to hear anything back from the district manager. I called/emailed him that exact same day he called me with zero response still. This is getting ridiculous and since the number he put in his email to call him back at is not even a number in service. Im getting the run around for something I have no control over. What was supposed to be a simple oil change has turned into a nightmare. I would like this to be escalated to someone other than the district manager at this point or just another district manager as I cant even get as much as a simple response from him. 

  Business Response

  Date: 04/11/2025

  Hello,

  This claim has been reviewed by the Claims Team and the District Manager. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. There is also a recall on ******* and *** oil drain pan assemblies that your vehicle falls under. This added information is another reason for the claim to remain denied. 

  Thank you, 

  Customer Answer

  Date: 04/17/2025

  I am rejecting this response:

  This recall you are speaking of is not an actual recall. The *** did their investigation and it was deemed that it is not the workmanship of the vehicle itself but the workmanship of the people changing the oil. There is not an actual recall. My lawyer and I will be taking further action against your company.