Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2019 ****** WRX STI to the Take 5 for an oil change on March 27th, 2025. As I was driving home from work, I started hearing a "Knocking" noise emitting from the engine bay. I pulled over to assess the noise, and it was coming from the engine. My instinct was to check the oil dipstick of the vehicle, to my surprise there was no trace of oil in the engine. I continued driving the vehicle with the noise to the location where I had the engine oil changed. Upon reaching the shop, I explained to the mechanics the situation and they agreed to examine the vehicle. Take 5 shop performed a diagnostic, but did not provide details on what was examined. I was informed that the oil poured into my vehicle was supposed to last ****** miles, but the vehicle had not even reached 3000 miles and there was no reminisce of oil in the engine. I questioned whether oil had been poured into the engine, in which they responded they no longer had the video footage of the oil change. They continued to avoid the question and informed me that the manager who had performed the service had been sent to another location. I asked how long they kept the video footage of the services but again was met with no response. I requested the telephone number for the other location, and they advised it was a new location, and the number was not available. They did not take any accountability or provided assistance with the engine issue. I towed the vehicle to an auto mechanic shop for a full diagnostic and was informed that my vehicle now has permanent internal engine damaged. This mechanical issue is beyond repair and the entire engine would need to be replaced. My vehicle has never been modified nor has had a history of oil or engine issue. My car has been properly maintained throughout the years and has had the recommended routine oil changes. I am kindly requesting the Take 5 oil change location take responsibility for their actions and pay for the damage caused by their mechanics.

  Business Response

  Date: 07/07/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. I have put in an escalation for your claim. 

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this month approximately around June 3rd 2025 I went to get an oil change on my 2014 ******* Elantra GT. Within a 3 week period I constantly had to add oil as it was losing oil with no apparent leaks and then starting yesterday June 28th it started misfiring and now have a major issue with the engine knocking and engine light flashing. Unable to get to work or use my car at all.

  Business Response

  Date: 07/01/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in response to take 5 oil change denial of my claim (#T5C-049802) related to a March 29, 2025, oil change service performed by Take 5 Oil Change (Shop #***), during which your technician failed to reinstall the oil pressure relief valve. This omission has now led to catastrophic engine failure of my 2016 *** X5M. Take 5 performed an oil change on 03/29/2025 I supplied the oil and filter, but your team installed them *** inspection and analysis show no oil pressure relief valve was present following that service I later discovered metal shavings in the oil filter and experienced complete engine seizure Take 5s own correspondence acknowledges the core of the complaint: I stated that oil release valve was not put back when putting oil cap back on causing the motor to lock up their technician failed to notice or install a critical engine oil component the pressure relief valve built into the filter cap assembly The presence of correct oil level does not excuse internal component misassembly or omission Your letter admits to the claim having been reported and reviewed, yet provides no direct refutation that the valve was missing Under Texas law, a service provider is liable when negligent installation leads to property damage, especially when that damage stems from a known service function I hereby demand that Take 5 Oil Change and its parent company compensate me for: Full cost of engine replacement or rebuild (estimated: $55,000+) Towing, inspection, and diagnostic costs Loss of use of the vehicle Additional damages, which may be sought in court if resolution is not reached *** dealership inspection report (engine seized due to oil starvation) Photos of damaged oil filter and metal shavings Documentation confirming pressure relief valve omission Correspondence with Take 5 and your claims department

  Business Response

  Date: 06/27/2025

  Hello, 

  I
  apologize for the delayed response to your complaint. I see that a claim has been
  filed with one of our Customer Service representatives and the claim has been worked by the District Manager of the shop. Please see the attached document regarding the claim. 

  Customer Answer

  Date: 06/27/2025

   
  
  I am rejecting this response because: Your technician failed to notice or install a critical engine oil component — the pressure relief valve built into the filter cap assembly
  • The presence of the correct oil level does not excuse internal component misassembly or omission
  • Your letter admits to the claim having been reported and reviewed, yet provides no direct refutation that the valve was missing
  • Under Texas law, a service provider is liable when negligent installation leads to property damage, especially when that damage stems from a known service function
  
  
  

  Business Response

  Date: 07/01/2025

  Hello, 

  Please address the reasons to appeal the denial to the District Manager. Their email is attached to the bottom of the original denial letter and they will review any additional information for the claim. 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2025 I got an oil change for my 2004 **** F-150 at approximately 7:19 PM. According to the receipt I got 7 units of oil added to my car. However, on May 31, 2025 my car cut off on the side of the freeway due to failed engine. After getting a mechanic to look at the car, it was because there was no oil in my car. I now dont have a car due to a service i thought was completed.

  Business Response

  Date: 06/26/2025

  Hello, 

  I want to
  start off by apologizing for your recent experience with Take5 and the delayed
  response to your email. The experience you had is not what we want to exemplify
  as a company. I have taken the information you provided to start a claim on
  your behalf. This claim goes to the District Manager as well as the Claims Team
  to review. The teams will review the claim and be in touch with you within the
  next 5 business days. Once the claim has been assigned, a representative or the
  District Manager will contact, and they will be your main point of contact. If
  you have any questions or concerns, please reach out to our Customer Service
  team at 504-837-0670. Claim number: T5C-051302

  Customer Answer

  Date: 06/26/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  
  
  
  Thank you. 
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 changes the oil in my 2011 ***** Traverse on 6/5/25. Within a short while, the driver of this vehicle pulled over and experienced a massive oil leak. The vehicle was subsequently towed to a reputable mechanic (one I was recommended but had not previously used) who reviewed the car. He confirmed the engine block was completely void of oil and that the engine was seized up. He also confirmed that the oil leaked via the oil filter. I have since tried repeatedly to address this issue with Take 5 and have been made to believe the issue would be investigated. No phone calls are returned and the *** provided (4-7 days) has long passed. I am reporting this due to two issues: 1) the negligence on the part of Take 5 and 2) theyre unwillingness to be seek a solution. The price quoted to replace the engine is $7,000 and I have spent $300 is toeing fees. The cost of the mechanics diagnostics is pending.

  Business Response

  Date: 06/26/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  Fleet Response
  **************
  Case Number: 1601641

  Customer Answer

  Date: 06/27/2025

   
  I am rejecting this response because:
  
  I dialed the number (which I should not have have to do, Take 5 should contact me directly) and was transferred by the individual answering the phone back to Take 5 where (as with previous Take 5 interactions) I waited on hold for an unacceptable amount of time and was never able to speak with anyone.
  

  To solution, Take 5 or their *** should contact at me to resolve. I continue in this loop of unanswered messages and calls from Take 5. My next step will be further escalation to Take 5 senior leadership or via legal action. 

  Business Response

  Date: 07/01/2025

  Hello, 

  I see that there was an outbound call made to you on 6/26/25 but I will ask that the Fleet Response team contact you again as soon as possible regarding the claim. 

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the worst experience with this company and their third party Fleet Response that handles claims, they employee damaged my vehicle and now I had to get a entire new vehicle.Their employee put the wrong coolant in my Range Rover and caused immediate damage, the car overheated so bad that the car engine almost blew out so many parts were damaged and I was left with no choice to trade in the car. I was without a car for weeks and had to rent a rental car. I worked with Fleet and they were rude and very abrupt not helpful at all. The employee initially tried to lie until I was able to provide proof from the conversation with the supervisor at the store and still they denied and advised me to go to small claims court, and since I have and will be awaiting court. Unless they are willing to work with me now to correct therir mistakes and pay the minimal of repairs and rental car coverage.

  Business Response

  Date: 06/26/2025

  Hello, 

  Please know
  that a complete & thorough investigation of this issue has been conducted
  and all the documents and/or evidence you or your service provider submitted
  have been reviewed. At this time, we have determined this factual evidence does
  not support a claim of poor workmanship, or a service-related issue with the
  service provided by Take 5 Oil Change. We understand why you would feel upset
  over the issue you are experiencing with your vehicle. We take all customers’
  concerns seriously and conduct thorough investigations based on facts and
  evidence. The facts presented do not support the conclusion that Take 5 is at
  fault for the issues you are experiencing. If additional new information or
  evidence becomes available in the future, please reach out to Fleet Response
  and provide that information. We will always consider additional information.

  Customer Answer

  Date: 06/26/2025

   
  
  I am rejecting this response because:the company advise not enough evidence provided.  After they did the oil change and the worker there added coolant to the car which was not comparable with my vehicle it immediately caused my car to overheat which it had no problem prior to coming in. Attached is the supervisor on duty working that day that came to meet me to bring coolant thinking it would help and he admitted that the person that worked on my car admitted to putting the wrong coolant in my vehicle. The number attached is the Supevrisor number which if the store is contacted they can confirm that’s was the Supevrisor on duty that day. Also attached if the print out from the mechanic that advised the damage was caused by incorrect coolant being added to my Range Rover which caused the car to overheat so bad! The proof is there.  Fleet response was also given this information and in turn refuse to accept responsibility for their employee adding the wrong stuff to my car that caused such severe damages . I’m looking forward to an immediate response or someone to take the time to look into this or contact fleet response before We have court so this can be resolved asap. 
  

  Business Response

  Date: 06/27/2025

  Hello,

  Please address this with the Fleet Response team. They have all the information that has been provided and if you would like to ask for a supervisor from that team to review the claim again, they will be able to assist you. As of right now, the claim will remain denied if no new information is provided for review. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my visit, the technician overfilled my oil and informed me that the evac machine was broken, so I was told to leave with the oil still overfilled. In addition, the oil drain bolt was overtightened to the point that my dealership now reports it is stuck and I need a new oil pan.The repairs are already in progress because I rely heavily on my vehicle and cannot afford further delays. The damage is estimated to cost me over $1,000. As a loyal customer who has regularly used ********************** for oil changes, primarily at the ********* location, I am extremely disappointed. On my first and second visits to that location, I was also told the bolt had been overtightened by the previous technician, who also worked at Take 5. Attached is my receipt from take 5.The Bellaire location documented the damage on my receipt, clearly acknowledging responsibility. They have not resolved this issue.

  Business Response

  Date: 06/26/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 07/01/2025

   
  I am rejecting this response because:
  I was contacted by the District Manager, *****, who met me at the Take 5 ********** location. He inspected my vehicle and reviewed the damage ( Admitted and showed me my oil was over filled, then he admitted the bolt was stripped and had to evac my oil.  I provided him with receipts from prior visits, including one from the ********* location where employees admitted to stripping my oil drain bolt (which now requires a full oil pan replacement), and another from the Bellaire location confirming they severely overfilled my oil (which damaged my spark plugs).
  I have a detailed invoice from my dealership outlining the necessary repairs. I requested to be reimbursed in advance or to have payment made directly to the dealership, as I am currently unable to afford these unexpected costs. ***** declined and stated this is not their process.
  I am not asking for a favor,I am simply asking them to correct a mistake that their own employees acknowledged in writing. I believe its only fair that I not be forced to carry the financial burden of damage caused by their service.
  I also have receipts from the ********** location where its noted that the previous location stripped bolt, and from the ******** location stating put too much oil and cant evac, both supporting my claim.
  I am asking for a fair and timely resolution to this matter.

  Business Response

  Date: 07/07/2025

  Hello, 

  Please allow us to follow up with the District Manager to make sure they take the proper steps with this claim. We typically need diagnostics and our teams will do their own due diligence before making a decision on the claim. If it does get approved, I believe certain arrangements can be made where the customer does not have to front the cost of the repair, but that is if the claim does get approved. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2025 I went in for an oil change upon arrival I was giving two options of oil they recommended I picked the premium I paid 105 after taxes with additional oil because my car takes an extra oil my next oil date was 7/25/25 & in June my car started ticking I took it to another oil place and they said there was no oil in vehicle. Now my car is not starting due to them not putting oil in it or as they stated the oil only last two weeks with premium

  Business Response

  Date: 06/20/2025

  Hello, 

  I want to
  start off by apologizing for your recent experience with Take5 and the delayed
  response to your email. The experience you had is not what we want to exemplify
  as a company. I have taken the information you provided to start a claim on
  your behalf. This claim goes to the District Manager as well as the Claims Team
  to review. The teams will review the claim and be in touch with you within the
  next 5 business days. Once the claim has been assigned, a representative or the
  District Manager will contact, and they will be your main point of contact. If
  you have any questions or concerns, please reach out to our Customer Service
  team at 504-837-0670. Claim number: T5C-050470

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the spring location to get a oil change and the rep ***** my car with oil it went into my motor

  Business Response

  Date: 06/19/2025

  Hello, 

  I apologize
  for the delayed response to your complaint. I see that a claim has been filed with
  one of our Customer Service representatives and we are currently waiting for our
  Claims Team and/or District Manager. Please reach out to Customer Service at 504-837-0670
  for further assistance and updates. Once the claim gets assigned to a Claims
  Team representative, you will get new contact information and a case number.
  They will help guide you through the claims process. If the claim gets handled
  by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to take5 the same day my car started to stall out and didnt want to start my engines knocking and its making sounds. Its cost 5000 to get a new engine. Before I took it to Take5, nothing was wrong with my car. No sounds no engine knocking no lights on the dash. now theres every light on the dash on. I only had my car 4 months I just bright it.

  Business Response

  Date: 06/19/2025

  Hello, 

  I apologize
  for the delayed response to your complaint. I see that a claim has been filed, and
  the claim has been sent to our Third Party Claims Team. They will be your main
  point of contact regarding the claim and any questions you may have. Here
  is the information you need to contact them.
  Fleet
  Response
  1-800-338-0619
  Case
  Number: 1597350