Complaints

This profile includes complaints for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hendrick Automotive Group

  6000 Monroe Rd Charlotte, NC 28212-6119

  
• 

  Dale Earnhardt Jr. Buick GMC Cadillac

  1850 Capital Cir NE Tallahassee, FL 32308

  
• 

  Rick Hendrick Chevrolet Atlanta

  3277 Satellite Blvd Duluth, GA 30096

  
• 

  Hendrick Collision at Mall of Georgia

  4641 Harrison Run Ct Buford, GA 30518

  
• 

  Mall of Georgia MINI

  3751 Buford Dr Buford, GA 30519

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** ************************************************************************************ During negotiations, on 12/09/2022, I did not want or need the product LoJack and negotiated for it to be removed from sale price and vehicle. I was told it agreed to be removed by the sales **** **************** when she spoke to her sales manager, *********************. Believing this, I agreed to the purchase price of the vehicle (minus the price of the LoJack for $1,495). While being rushed by ******* to sign papers, I was told I needed to sign for after market installed equipment. I told him we agreed that the LoJack charge was to be taken off and he stated it's standard to sign if even if you aren't getting it. Later that evening, I got a text to download the LoJack app. I reviewed the sales contract and noticed that I was in fact charged. I texted/called the sales rep ****************** and the sales manager (*********************) called me back. He stated that I had agreed to it. I informed him that it was agreed to be removed during negotiations from pricing and vehicle. He told me he would have to review and will call me back the next day, 12/10/2022 at 10:30am. I never received a return call from him. I did receive several calls from the sales rep stating that a customer relations person would be calling me regarding the issue on Friday, 12/23/2022. I did receive a call from someone named ******* stating that ********************* emailed her regarding this issue and that she needed to speak to the financial controller to see if they will be issuing a check directly to me or if they will be sending it to the bank the vehicle loan is with. She stated that she will be calling me back on Monday, 12/26, with information. ******* stated that I could call or text her anytime since the number she called me from, ************, is her cell phone number. I have texted and called several times without an answer. No one is returning my calls or texts regarding the supposed refund or help on the issue Deceiving practices.

  

  Business Response

  Date: 12/29/2022

  Dealership is aware of this complaint. Refund will go back to the lienholder on 1/3 for the Lojack.

  Thanks! 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for an oil change and to have it checked for any oil leaks. While the tech did the oil change he stated that he noticed my car dropping and my rear struts leaking. Please note, that was not a problem I know for sure before I dropped my car off. When I went back to pick up my car, I was in the office of ******************* and the tech calls him to ask him did he tell me about my car dropping which I thought was odd because I have never known the tech to call and remind ***** to tell me anything because everything is on the receipt. I never had a problem with the way my car rode, drove , or dropping prior to me dropping my car off for an oil change. I picked my car up and drove home and backed my car in like I always do. While I was unlocking my door to get in the house I hear air coming from the back part of my car and that was on Wednesday around 1:30pm or 2pm. I did not drive my car again until Friday morning before I started work, because I went to the grocery store to get what I was going to cook for Christmas dinner. I noticed how rough the ride was there and that my car did not lift back up in the back. I called my husband at work and told him about it because I was scared to drive back home. I loaded the groceries in the car and slowly drove home. The ride was unbearably so rough and then a sensor went off and there was a message that I have never seen before since I have owned the car that stated "Ground clearance and cornering behavior reduced. Drive moderately. consult service center." I have not been able to drive my car since then and that was on Friday morning. I wanted to Hendrick *** opened back up and I spoke to ***************** and he just basically insinuated that it did not happen there and I told him I know for certain my car was not dropping and nothing of that nature was wrong with my car prior to me dropping it off and that is something that would happen over time not over a spand of driving it twice since getting it back which was driving it home and to the grocery store 10 min from my house. He just continued to go back and forth that they did not do and I am positive that it happened in their possession. When ***** called me to let me know my car was ready he mentioned to me what the tech said but I was at work and did not pay attention to it because I had no other problem with the car. I just asked him did he check to see if my warranty would pay for it and he said no but he would call them and they stated they would not pay for anything. He told me to get it fixed would be about $6000. I don't mind paying if I felt like it was something that was happening while I had the car, but I know it was not and they said they could probably take off about $500 to $600. I am so upset with the customer service right now. It is not right nor fair. I know it happened in their possession. I am confident and they will not take ownership that it is possible that their tech may not have intentionally damaged the car. How do you even get to checking that out when all I requested was an oil change and to check for oil leaks? This was the worst experience I have ever had there and I have no respect for a company that does not take ownership of their actions. Their techs are not above making mistakes.

  

  Business Response

  Date: 12/27/2022

  The link below is the Technician's video where he is recommending shocks and noticing leaking from the Customer's vehicle. We have seen this before on this year, make and model. The vehicle is over 10-years-old and has over ******* miles and we have no service history with this vehicle, with the exception of an oil change. We are not taking responsibility for these. ******************* their service advisor offered a 10-15% discount to help and that is all that we are willing to do.
  
  Link of Technician's vehicle: www.mkvwa42.com/p/vbZxXq.html
  
  ***********************
  Service Manager
  Hendrick BMW
  6950 *******************************************************************************

  Customer Answer

  Date: 12/31/2022

  I am rejecting this response because we are still talking with a rep from Hendrick ******************** with the **************** and I am waiting on her to get back with me. I did not want to respond until I heard from her but the email stated I needed to respond within 5 calendar days. I am not satisfied with what they stated by taking off 15 -10 percent, simply because it was not an issue before I took my car there to be serviced. I feel like we should get and expect the same things their service department expects from us. If we get a loaner car, they want it back in the same condition and the gas hand at the same place, so why is it different when I drop my car off to be serviced. I want to get my car back in the same condition I dropped it off in their care as well. This is not my first 7 series **** this is my second and I am very aware of my car and the things that go on with it. as I am the sole driver. I know for a fact that my car was not dropping and that is something that would happen over time because it happen to a ******* Navigator that I once had, so I would notice a difference in the ride and appearance as well. I am just asking to be made whole meaning get my car back to a drivable condition. How is it that my car drives down there perfectly fine and I pick it up, get home, and then I start hearing air from the rear of my car and watch it lower and then am not able to drive the car again. Make it make sense. I hope this big corporate company does not making people feel like their so big and we should not challenge them because that is exactly how they made me feel. Either way I have to get it fixed and that is not a problem. Making them take responsibility and taking ownership is the problem. This is not an issue that happens from me dropping it off on a Friday and picking it up on a Wednesday. I just want to get this issue rectified. I would appreciate a meeting of the minds. I am open to suggestions. Please help!

  

  Business Response

  Date: 01/04/2023

  After speaking with my manager and a master tech here at the corporate office and reviewing the walkaround video that was sent in by the technician we have decided that we are not doing anything further for the customer other than the previously offered 10-12% discount. The master tech pointed out  sagging on the rear passenger tire at 16 seconds of the video, stating that the dropping in the vehicle was from overtime and wear and tear and not from the short time the vehicle was at the dealership.

  Link to video: www.mkvwa42.com/p/vbZxXq.html

  Best regards,

   

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice Date: 12/21/22 Requested ************** and a 2nd Evaluation by a different dealership BWM Northlake has serviced my car solely since I bought it brand new 8 years ago. There have been several mishaps throughout the years, but this time I was left stranded on the side of the road. At the expense of **** I would like another operation to evaluate my car. I dont trust that ************* did 'the right thing'. Coolant was leaking and they never checked the radiator, hoses, or water pump. I asked if the radiator was replace, and the reply was "What was broken was fixed'. I filed a dispute with my bank because I would like to be refunded the Towing Diagnostic Fee of $165. ****, the Service Mgr, promised to reimburse $257 for the rental car, and I would also like to be refunded $169.58 for the 10% coupon **** refused to accept. I took my car to be serviced on 2 different occasions, a couple months a part. The check engine light came on, the first time I was told that the thermostat had failed and needed to be replaced. In August the check engine light came on again and I was told once more that it was a thermostat issue. The third time the check engine light came on, they said no appointments were available until Dec 29th.On Friday Dec 16th, the car literally stopped on *********************** and had to be towed.My car had to be towed twice because *** closes the gates at night and the Towing Company I was able to find wouldnt tow there after hours. The first tow was free, the second cost me $105.Negligence left me stranded, **** and ****** both were very unapologetic and unsympathetic. This entire ordeal could have been avoided had the service technician did a complete evaluation of my car on that first visit.

  

  Business Response

  Date: 12/28/2022

  
  She had two issues and both were repaired to my knowledge and she hasnt had any other issues that I have heard about.  We replaced her radiator and expansion tank for coolant leaks and coolant warning not coming on.  She wanted a loaner and we did not have one so she rented a car for a few days.  I discounted her bill to cover most of her rental car costs which was not something we have to do of course.  We discounted about 215 dollars from parts and labor and then she threw in a 25 dollar coupon at the last second which we honored, so total discount about $240.  She then tried to use another coupon for 10% and we told her we had already discounted past the maximum allowable amount.  I showed her the location of both items that were repaired in person.  I am not sure what she thinks we did wrong at this point but the car has not been back to my knowledge. 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car would start call hendricks for service the had the car for 3 days, the called and said it was ready. Went to pick it up and the service writer went to get it, he let it run and told my wife that the key was in the cup. We drove it home and when exited the car found that the key fob was brocken and the j on jaguar was missing. I called the service manager 2 times and left messages and never got a return call, called the service writer 2 times left messages he never called back.They knew that there was damage i told them in my messages so they ignored me.*****************

  Customer Answer

  Date: 12/27/2022

  ****** of *********, **************

  

  Business Response

  Date: 12/28/2022

  We pulled the surveillance footage from when the vehicle was leaving and it clearly shows the *** was intact when the car left our poscession. There is also NO evidence showing that we damaged the customer's key fob. If we make a mistake or cause any damage to a customer's vehicle we will happily own up to that mistake and make the situation right. In this particular instance, we do not believe that we owe the customer a key fob due to damages caused by us. 

  Customer Answer

  Date: 01/02/2023

   
  I am rejecting this response because:

  
  First of all the car didn't make a 45 min ride with the *** on, thats strange. The key fob being ************************* said she had a film showing it not ******* didn't see it yet. The fact is that they are accusing me of lieing about the whole thing, for what purpose to get a free *** from them or a ***** pice of plastic I all ready perchest ***** so it's not money i'm looking for.

  The trouth is that I had ordered replacements the next day. My opinion the only reason that the BBB should be contacted is unethical dishonest behavier and that is only after I have exosted all ways to solve the problem myself. The problem is that boath service writer and service manager refused to talk to me, after continuing calls no responce. This is evidence of how they do busness I am warnning people what to expect from this dealer Hendricks Jaguar.

  
  

  

  Business Response

  Date: 01/05/2023

  We never said we saw the Key FOB on film showing it not broken.  No close *** are taken of keys.  He came in for a battery replacement.   We did see the video of them driving out with the full *aguar logo on the back of the car.  
  
  We never accused him of lying, we were careful to just give him the facts that the car was seen leaving our facility with the * intact and sent a photo of this.  After trying to work with him on Dec 27th, I told him I would call him on the 28th once I talked to the techs and had the managers look at the surveillance video.  He filled out the survey and gave us a Zero the morning of the 28th, before I called him back.  In the meanwhile I was trying to help him.  The cost of what he was asking for was a replacement Key ($500+) and the *aguar ($140+tax).    
  
  We cant comment on his opinion and am sorry if he isnt satisfied.

  Customer Answer

  Date: 01/06/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *************************

  Customer Answer

  Date: 01/06/2023

   
  I am rejecting this response because

  They never address what the complaint, that  was about that the two people that refused to talk to me and also refused to call me back. This was overlooked by Hendricks Jaguar.I bought both the *** and the plastic for the key fob. I just want people who go there to know how they handle complaints. 

  
  

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have the worst customer service ever. My insurance had me take my car there for repairs. Several Days went by, no contact no updates. I called and called and no return calls. I physically went there. Magically parts just came in that morning and my car would be done at the latest Friday. Got a call next day that my car will be done the next day by 5:30. I drove my rental car there to turn in and pick up my car. Oh it wasnt ready. No call no nothing. They said we r sorry but we will call enterprise and make sure everything is taken care of. I received a call next morning from Enterprise asking where their car is. Also I would be charged when I was the one hit. So bcalled *************************, leaving them 2 messages and no return call. On my third call unless than 24hours I spoke to someone. They said they called enterprise and their regional Mgr. And handled everything. Cough cough ********. Tonight I got a charge for $65 after they said they would take care of it. So yeah Im being charged for their incompetence. He even thought about getting a car prior to this. Not how! Dad bc I get a family discount there. I am done with their incompetence wasting my time and now $$. May get a lawyer called if this is not resolved quickly

  Customer Answer

  Date: 12/29/2022

  Giving you the clarification 

  name of dealership:

  *************************

  1401 **************** 

  ********** ** 27407

   

  also ************************* held my car saying I owed $500, which I didnt since I was not at fault   Their receptionist does not have any customer skills. She doesnt call you back and even hung up on me in addition to the other things I said. 

  

  Business Response

  Date: 12/29/2022

  I placed a call to ***************************. She explained the situation with lack of communication from the shop.  We had a sudden outbreak of illness in the front office and I apologized for the inconvenience it may have caused. The insurance company assigned incorrect information to the file,causing an error in payment which could not be rectified late in the day. Our staff contacted the rental car company to make sure the extended timeframe would be covered.
  I contacted the insurance company and verified all rental charges were authorized through 12/27/2022.
  ***************** stated the rental concern has been alleviated. She has contacted the rental company and the amount was refunded. She also stated there may be an issue with rental and the conflicting claim information.  
  I provided my direct contact information to her if there were any additional rental concerns. I assured her that I will personally handle any additional communications with the insurance and/or ************* to get this corrected.

  Customer Answer

  Date: 12/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a regular service appointment and warranty work to replace the front grill on my vehicle. They advised I could expect 4 - 6 hours to complete everything. My appointment was 10:00 am. I arrived early and checked in prior to 10. While waiting, I had my wife pick me up for lunch. I returned to the service center at 1:00 pm. When we pulled into the parking lot, I saw my vehicle parked beside the build instead of inside being worked on. At that time, I contacted my service representative and asked for an updated ETA. At 2:00 pm, my representative found me in the waiting room and advised that it would be another 3 hours for the grill replacement. I asked, Have they started?. She advised, yes. I said, Are you sure cause I saw it parked in the lot, and the service app says they have not started. She said let me double check. At 4:00 pm. My representative found me in the waiting room, and advised they were finished. When we got to her desk, she stated, "we finished your service, but you will have to come back for the grill." She said there was some damage on the new grill, and they did not want to install it. I asked, how long have you known this? I took the day off, and just spent 6 hours for an oil change! I then checked the service app, and it shows me checking in at 9:56am. Service started at 2:00pm. And service completed at 2:36pm. To add to my frustration, when I get to my vehicle it smelled like someone spilled gasoline on the inside. At that time, I returned to the service desk, and had the service manager confirm the extreme odor gas. He said yeah it smells like gas, but what do you want me to do? And, this whole thing is not my fault. Your grill is not here. It shows in our system that the grill was ordered, but no one ever put hands on it, and it is not here. Basically I spent 6 hours for a 36 minute oil change, and left with a vehicle in worse condition than when I dropped it off.

  

  Business Response

  Date: 12/22/2022

  The customer can redeem their remaining ********* services at any Hendrick Store, there is no need to transfer them. If the Client would like to pick up the grill from ******, the ****** store can send it there.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 17, 2022, myself and my fiance', *********************************, arrived at **** Hendrick Chrysler Dodge Jeep Ram ******. Upon arrival, we were paired with a salesman by the name of ***************************. We choose the 2022 Jeep Compass. We were informed by ******************** and others that although we needed a few more items for paperwork, we would still complete and leave with the vehicle on that day. As the process came to a close and papers were signed, and $1,000.00 via card was paid, ******************** went to fuel the car up. As we were preparing to leave, we were stopped by ************************ and he stated that we could not take the car. ******************** and I left and told them that we would be back, with the paperwork that they were requesting. I, ***************************, was in communication with ******************** each day, regarding the status of things until I was due to come back to the dealership. When I arrived on September 21, 2022, I was not greeted and it seemed that everyone who knew what I was there for, was avoiding me. Finally, *********************** was sent out to tell me that they had sold the car. I was in tears. A new contract was needed. This would require my fiance having to travel 3 hours home to sign again. Everyone was aware that was the plan, and ******************** would make trip home to sign. As ******************** was on his way, ******************** informed me the deal could not be completed. No one would speak with us and we were hung up on many times when we inquired about a refund of the down payment. ******************** disputed the charge and we took our business else where. On December 13, 2022, $1,000.00 was deducted from our account as our bank states that ***************************** Chrysler Dodge Jeep Ram ****** claims that was a valid charge, which is was not. We never received a car from them. I have reached out to corporate and spoke with *********************** in *********** and I have not received proper correspondence, as promised. We would like a refund as no services or product was given or performed.

  

  Business Response

  Date: 12/27/2022

  The money is being refunded now. We apologize for the delay.

  Customer Answer

  Date: 12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5th, my appointment was made for a 2020 Jeep Wrangler vehicle purchased at this dealership for a steering issues (known as "death rattle") - violent shaking when hitting a bump at speed. Diagnosis took more than two hours to determine that in fact there was a safety bulletin on this model/make of Jeep. No parts were available to fix, no eta to fix the car, all expenses coming out of my pocket, as well as no solutions to drive since the car was deemed "unsafe" to drive. After reminding the service adviser ***** that I indeed also purchased an extended warranty, the adviser was able to get me a rental car, and assured me that he would be in contact in days once the part was purchased from another dealer within the week. Two weeks later, the "fix" to my car was an aftermarket part (replaced steering stabilizer which does not fix the issue). Upon pick up, my car clearly had a broken windsheild now that was not present at drop off. ***** agreed that was not there at drop off, assured me he would get the glass company and dates to repair quickly since it had been two weeks already. Per the rental policy of their car, glass is inspected on the rental car prior to and upon returning. ***** then called and said the dealer is refusing to repair the broken glass on my vehicle in their possession for two weeks, as I would have to for their car under the rental agreement. The steering stabilizer repair has not resolved the "death rattle" and dead spot shimmy that I reported prior to service still exists. Repeated attempts to talk to a servicer manager have been stonewalled and ignored.

  

  Business Response

  Date: 12/27/2022

  
  We got ahold of the customer and hes going out of town for the holiday. He is going to call me directly and let me know what day and time works for him to bring the jeep back for ** to take another look at the steering and the windshield.  I told him if the crack originated from a rock chip what I would be willing to do is go through his insurance to have it replaced and the store would pay his deductible and he seemed fine with that. 
  

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******************************* , purchased a car from ******************** around this time last year , and was sold add features to my loan payment such as two to three year warranty's for my car a tracking devices other things of that nature that i will never you. I moved to ******* this summer and have been here since relocating for work, Ive since then went to another delalership to trade in my car and wanted to remove the warranty's currently on my car since they will no long make sense for me to have sinc i will be getting a new car i called to talk to ***** one of the sales reps that handled my car purchase and when i expressed to him that i wanted to remove these items he told me its not possible when in fact i know it is , then refused to let me talk to the business manger that i signed my contact with, all i want to do is cancel any excising warrantys with them.

  

  Business Response

  Date: 12/27/2022

  Weve called and left several emails and voice mails with the customer.
  
  Would love to help him, he can contact me directly at ************

  ***********************

• Initial Complaint

  Date:12/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I attempted to purchase a truck from this dealership - ***************************** Chevrolet/Buick/GMA in ******, **. I live far from the dealer so I attempted to work out the details by phone. I was passed off to the finance person - without notice. The finance person then lied to me; all of the numbers changed. They were all very condescending and treated me very poorly. They also would not honor the pricing on their own website.The next day, I paid cash for a truck at a dealership that knows how to work with people.The **** Hendricks dealer will NOT stop calling, texting, and emailing me. I have unsubscribed on their emails and website. I have messaged them. I have told sales people that call me. All they do is get belligerent with me and blame me for issues. I simply need them to no longer contact me - I will not be buying a vehicle from them now and due to their unprofessional behavior I will never do business with this place.

  

  Business Response

  Date: 12/20/2022

  We have closed ****************** internet lead from our contact management tool so that he will not receive any more calls from **.