Complaints
This profile includes complaints for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 702 total complaints in the last 3 years.
- 216 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicles information is as follows, 2009 Dodge Challenger. I initially took my vehicle into **************** on April 28, 2022 in regards to the check engine light being on, vehicle running hot, and hearing noise from vehicle at **** Hendrick Dodge Chrysler Jeep RAM The address is ***********************************************************************. The issues were said to be fixed and I picked up my vehicle from there on May 5, ************************************ the total amount of *******. The vehicle started having the same issues in which the check engine light reappeared so I reached out to the dealership on via email to notify them of the problems. The vehicle was taken back to **************** on June 30, 2022, in which it was inoperable. Issues were diagnosed and fixed, and the vehicle was returned on September 23, 2022 with having to pay a balance of *******. On September 25, 2022, the vehicle started driving rough and the check engine light reappeared and the car shutted off and was unable to turned back on. I took a picture in which I emailed the shop because it was outside of business hours. I received a phone call from ****** the manager of the service department in regards to my email and he stated to have the vehicle brought back into the shop. I am very unhappy with this. It's like my money is going down the drain. I'm a single mother trying to make ends meet and it's like it's always something with this dealership.
Business Response
Date: 12/14/2022
The Client came in because her vehicle was overheating once we did the work she said it was still misfiring. She brings her vehicle back in a second time and no codes were thrown. The 3rd time she brings her vehicle in, it actually misfires.
She gets the work done and pays for it with her credit card and then disputes the charge with her bank and says we did not do the work.
We will not be charging her any diagnostic fees for what we have done on this past service visit, but we no longer will be servicing this Client at this location.
Initial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern, This complaint is against ***** ****** (391 **********************, ******, ** *****) of ****** for their negligence with a customer making them aware of an issue and them not looking into the root of the problem at that time. The complaint is also for ****************** of ********** (**** ************, **********, ** *****) for poor customer Service and not taking the action to resolve and issue before the actual customer had to request it. They were going to allow the customer to leave and there was a major issue with the vehicle and not make the customer aware which is also negligence. I would like to be refunded for all my purchase made at *************** and *******************, the service was horrible and they didnt even look into the issue until the me and my father made a big deal about it. They also were quick to advise what they couldnt do for me as a customer before they advise what they could do. ******************* also failed me as a customer by not updating Enterprise with the date change for coverage of the rental. If my fathers card is charged for the rental I would like that reimbursed as well for that.Business Response
Date: 12/06/2022
We are giving her a refund for the diagnosis.Customer Answer
Date: 12/07/2022
I am rejecting this response because: It just says they will give my money back for diagnostics . The diagnostics , parts, labor and misc charge items should also be included with that reimbursement and then I will except . Also the amount reimbursed should be also advised ,so that we are on the same page .Business Response
Date: 12/07/2022
Im refunding her the Daig of 150 plus an oil change for a total of $238.11to resolve. ]
*******************
**************************************************
************
Honda of ******
GMCustomer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:12/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just sent an email to you, but, will state it's my 2020 ***** Odyssey ****** miles bought in **********, ** at Hendrick ***** on ************. Bought it with EXTENDED Warranty plus 6 FREE oil changes. Within 2 weeks of purchase there were numerous issues and finally, had to be TOWED back from ************....that's when decided I wanted REFUND.. I will attach numerous emails I sent to them and their, final, response was ********************* drove it back to *********** to tell me it was all OK. I had 2 neighbors come witness. The latest was going for my FREE oil Change and was told needed Transmission/Brake fluid change, too. Would be $400+, NO way, not included in Extended Warranty and then called Hendrick ***** ****. left 2 messages, because, was told NO free oil change...sent them 2 emails. ***** Corp. and ***************************** Finance Manager who told me ******** changes even with me moving back to ********, **. I hope and Pray you can help me RESOLVE these issues! Pray you get attached emails I sent since May....THANK you I will try and download emails to send you...IF not, please reply how I can send them to you? THANKSBusiness Response
Date: 12/09/2022
We apologize for any confusion caused. We will refund the cost of the maintenance program in its entirety.Customer Answer
Date: 12/09/2022
I am rejecting this response because:
Don't understand it., Not sure what you were REFUNDING me??? How much were you Refunding? ..Can I receive an oil change there, IF cannot get them here? Plus, can I drive down within day or 2, because, it's saying my OIL Change is due within 15%...and will you give me Transmission/Brake Fluid FREE, too??? Think it should have been done when bought the Odyssey at ****** miles. PLEASE, let me get this done, SOON.Thank you
Business Response
Date: 12/13/2022
She can come down for transmission and brake fluid change as well as oil change. No charge. She just needs to make appointment with *********************. Thank youCustomer Answer
Date: 12/14/2022
I am rejecting this response because:
I want to know what your REFUND amount was going to be??? Then, consider options of the REFUND amount vs. driving down there to get 6 FREE OIL Changes, plus, FREE Transmission/Brake Fluid??? THANK you for responding SOON to let me know and I will call ********************* to ask him about time for an appointment and IF he knows IF this will be the first of 6 FREE Oil Changes??? PLEASE respond quickly as NEED to get Oil Change.THANK YOU SO MUCH.
Business Response
Date: 12/14/2022
Please call **** to discuss your options. Thank youCustomer Answer
Date: 12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you. I drove down Frid. to Hendrick ***** after talking with **** and they gave me ******** Change/Transmission/Brake Fluid. I refused their Refund due to was WAY low, but, they said I still have 6 FREE Oil Changes there IF drive down! Plus, they explained ************** should have given me/Honored my Certified ***** Preowned Warranty oil change 2 Free ones!!!Thank you SO much for your HELP, it's 2 hour drive down and 2 hour back, BUT, they said they would still provide giving me 6 FREE Oil Changes! Have a HAPPY Holidays, Merry CHRISTMAS.
Initial Complaint
Date:12/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a used vehicle from ************************************************ in ********** and signed the paperwork on 10/7/2022. I sent all of the requested information to register my vehicle in MI to *************************. On 10/11, I followed up asking about the status and never received a response from *************On 10/22, I picked up the vehicle and ***** from sales told me I'd have my tags within 2 weeks. I received a 30 day temp tag. On 11/4, I went up to the dealership to get the 2nd key (which was supposed to be provided when I picked up the vehicle) and ***** told me there was a delay in sending my paperwork so my tags would be here within a week.On 11/11, I went to the dealership once again and spoke to ***************************. He apologized for the delay and the failures of ***** and ****** and I sent him all of my insurance information. They illegally wrote me another 30 day tag. I followed up on 11/17 (******** wasn't in the office) and the receptionist told me she'd speak with ****** and call me back. I never received a call back. On 11/22, ***** texted and said I'd have my tags by 11/30.On 12/1, I called SOS in MI and was told they haven't received any paperwork for my vehicle. I went to the dealership and ******** told me they'd have all of the paperwork processed by the end of the day. I called **************** along with ***** (sales manager?) and they told me it'd take at least a week due to delays from the holiday. At this point, my 2nd temp tag is about to expire and I won't be able to drive the vehicle I'm paying for. Because I'm financing the vehicle, I don't have the title and cannot register the vehicle myself (which would be useless anyway as my tags would expire before then).MI law requires dealerships to apply for registration within 15 days of vehicle delivery. As I picked up the vehicle on 10/22 and they didn't apply for registration until sometime after 11/11, they have broken this law. I'm not an expert on ** law, but I'm sure they have a similar law that was broken.Business Response
Date: 12/02/2022
I will review our 30 day temporary plate policy with our team.
No matter how good the intentions were, we should always follow the guidelines set out for the use of our temporary plates.
We will reach out to **************** to offer courtesy transportation until his plates arrive.*******************,
General Manager ************************************************
Customer Answer
Date: 12/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint.They have given me a free loaner vehicle until my tags arrive. The situation should've never reached this point but I understand people make mistakes. I do hope the people involved are talked to to ensure this never happens again and their unprofessionalism is addressed.
Thank you.Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 9, 2022, I had a service repair complaint on my vehicle for engine light on, loud hissing noise, idling rough, engine shut off, and driver rear door will not unlock w/FOB. I waited for my vehicle doing servicing and the Service Advisor ****** explained it needed a Valve Cover. I paid a $100 co-pay after repair completion.After 2 days of work, Saturday, November 12, my engine light came back on with burning engine smell coming inside the vehicle with same issues without hissing noise. I drove my car back to the dealership complaining with the same issues on my vehicle and I had a future service appointment on November 15, ********************** referred me to the *************** Manager to get another vehicle. I had a sell man shown me a Buick Encore 2023, 2022, and Chev Malibu 2017. Sell Manager gave to options: 1) Go to my bank loan financer "tell I have to many problems then let them Repo my vehicle," 2) I was approved by a different financer on a Encore 2022 for $600 plus payment. I declined all offers I just wanted my vehicle repair. After 6 hours waiting, Sell Manager said the ****************** is closed I could not leave my vehicle on the lot over night. I drove my vehicle off the dealership lot in the same condition I came in for. I was very dissatisfied with the service and handling my complaint!! I want my $100 co-pay refunded for ***********************Business Response
Date: 12/27/2022
Issue should be resolved by dealership.
Initial Complaint
Date:11/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold back my X5 *** to Henderick ************* and was given ******** for my payoff with Navy ********************* There is a balance due to me of $33976,62. I just got off the phone and *************************** again saids my balance is coming. I sold it 10/31/2022 . They have also resold my X5 to a new customer without a title. I s that Legal? Should you first get a clear title before you resale a vehicle? NFCU I have in my folder has released the title and ***** claims they have not received . They did it elctronic transfer and a hard copy was sent. I have check with DMV and the X5 Plate number JEK4282 has been turn in. This is frustrating. please helpBusiness Response
Date: 11/30/2022
We didnt give him his money until we received the title from the bank. This was communicated with him. Earlier today we received the title and we cut his check and gave it to him today as well. He has his money and we have the title.
***********************
General Manager
Hendrick *************
10720 ****************************************************************************** 28269
************ Main
************ Direct
****************************************************
www.HendrickBMWNorthlake.comCustomer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:11/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date was 11/26/2022 The following is a copy of the text message I sent to the salesman :A couple of concerns I will express here, and if necessary, continue to go higher up until my request is satisfied. Otherwise, without any assurance TODAY,I will stop payment on the check and bring the car back.**** knows that several times before I signed the papers I brought up the two key fob situation. Was there a second key? He assured me that one is kept in the sales department and the other one is in a box in the service department and he would have to have time to go through that box to try and find it. I left without the extra key fob and cannot function properly without it between my wife and myself. What was very hurtful as I was driving away, I brought it up again and he said he would go and try to find it in that box, but that this is a used car sold as is. What a time to tell me that after signing the papers, knowing that I raised the issue twice before signing the papers.The other concern was once in the finance office I was given miss information concerning the warranty that already existed on my car. I had to challenge them to look it up and they would see it had a four year 50K mile bumper-to-bumper. Up until then they continue to ignore it and again **** knows that was one of the lures for me making the five hour round-trip to ****** Was because I would be leaving the parking lot with a bumper-to-bumper warranty already there, not having to purchase it. Then inside the finance office, **** and the finance officer played ignorant, and I looked at **** and I had to remind him, dont you remember our conversation? Very disappointing.This suv was still under a bumper to bumper from the factory. I had no need of the "additional"warranty and did not purchase. They did their best to have me believe I had no limited bumper to bumper from the factory. I knew better and so did ****, he even looked up and gave me such info before I made the 5 hour round trip.One last matter, I STILL HAVE THE ***** that **** sent me and Im quoting his words : this car has no dings, dents or scratches! Turns out there are three notable dents on the hood of the car. Certainly, the video didnt go in close enough for me to see this. I brought it to his attention when we were in person. I should not have to absorb that disappointment, and have to try and contact someone to take the ***** OUT. Although this, too, is really not fair!!!!!All I am asking is for an expediting of the extra fob key immediately and pay a modest amount to remove the dents. That's all I am seeking. Very disappointing and I will continue to express my disappointment as far up as I have to,showing the video as well. It was far from a pleasant buying experience that left me as a consumer once getting home so unfairly treated. Im so absorbed with how this has been handled!. Make it right, please!FYI I have not and will not cancel the check. I just wanted their attention.Noticeable? Yes! The first two people that looked at my car when we got home brought to my attention the two dents on the hood of the car. That is the truth so help me God!!!Customer Answer
Date: 11/28/2022
Hendrick Chevrolet
4990 ***********. ************************* Store # ************
Business Response
Date: 11/28/2022
We have communicated to the customer that we will provide a 2nd key fob although it is not on a we owe and was not documented as an item owed at the time of sale. The dents were not mentioned until after the fact and the customer purchased a used vehicle that was test driven prior to purchase, we can give him our contact for dent removal but we will not be able to provide that service for him.
Thank youCustomer Answer
Date: 11/29/2022
I am rejecting this response because: This message doesn't include what *******, the customer relations manager, agreed to late yesterday. ******* not only agrees to having a 2nd key fob made at my home but she also agreed to giving me $200 towards the pings & dings. This notice doesn't include that, possibly because it was agreed to late yesterday before this message reached me. I have told the customer relations manager I would consider the matter resolved upon meeting those two conditions that she proposed. She told me she was going to be away for a couple of days for jaw surgery. That is the latest I have from her.Thank You,
*******************
*********, **
************
Business Response
Date: 12/06/2022
******* will be calling the Customer to resolve.Customer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me, as long as ******* honors her phone response to me last week and provides the key fob and $200.00 for the dings and dent removal.I would gladly provide all texts messages and video recordings from the salesman and myself, if called upon.
Thank you.*****************
Phone : ************
Customer Answer
Date: 12/07/2022
I am rejecting this response because:Date Sent: 12/7/2022 10:41:59 AM
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me, as long as ******* honors her phone response to me last week and provides the key fob and $200.00 for the dings and dent removal.I would gladly provide all texts messages and video recordings from the salesman and myself, if called upon.
Thank you.*****************
Phone : ************
Business Response
Date: 12/07/2022
************,
If the agreement is not honored please give Hendrick *********** a call at **************.
Best Regards,
Initial Complaint
Date:11/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a car from ************, I tried to contact their finance department to get my extended warranty info for my repair. I called 5 times. ******* transferred my to their finance department. No one answered, I called back. ******* said she can have them call me back. I let her know that I'm at the shop as they are asking for my extended warranty information. I asked to be transfer to their, maybe he can help. Their General Manager did not answer or called me back. I have canceled my appointment with the shop and rebook it. Such a waste of time. They were all helpful when I purchased a vehicle from them.. but once that is done. The service when COLD.Business Response
Date: 11/29/2022
The Dealership has reached out to the Client directly to resolve.Customer Answer
Date: 11/30/2022
I am rejecting this response because: I had to keep on calling them back over and over. To finally got them to pick up.They NEVER reached out to me. We all have call logs on our phone nowadays, not like it the ****s where we can't keep track of incoming calls.
Business Response
Date: 12/01/2022
Our Team connected with this client yesterday after several attempts this week only to be told he does not need assistance. Please let us know if we can assist further.
Thank you,Customer Answer
Date: 12/02/2022
I am rejecting this response because: my car was in the shop. I reached out to ************ at 8am. I let the lady that answered the phone if she can transfer me to the finance department. She said that they open at 10am. I explained the reason for my call. They never called me. I had to paid for the cost of out pocket. Since I have got a response from ************ that day. I had to find other way to get my extended warranty info.How would you personally feel if your are are a body and trying to reach out to a business. That NEVER RESPONSE BACK, UNTIL 4 DAYS AFTER. Even though you explained to the lady the urgency of the call. They THEY NEVER CALL BACK! THIS PEOPLE ARE ONLY NICE AND VERY RESPONSIVE WHEN THEY ARE TRYING TO SELL YOU A CAR AND PRODUCTS. ONCE THAT IS DONE. IT WHEN SILENT. THE ONLY REASON WHY THEY CALLED MY WAS AFTER I REJECTED THEIR CLAIMS OF REACHING OUT TO ME.
"HI ************, this is **** from ************. We reached out to you a few times. But you never answered. Do you still need help with getting information for your extended warranty?"
I told him no, I needed that 5 day
His response was " ok, bye"
This is a joke, ************ is a joke.
Business Response
Date: 12/05/2022
We checked our phone records, he called in on the 25th at 7:45 AM and asked for details on his warranty, we do not open until 9am. After that he called twice more before he got in touch with ******************* around 2pm who provided him all the information.
Thank you,
Customer Answer
Date: 12/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:11/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Original purchase was made 5/25/22, two after sale contracts (one for Mechanical Repairs and the other for Oil Changes) were purchased with a guaranteed refund if I traded or sold the vehicle. I wasn't happy with the vehicle so I traded again back to a **** on 9/16/22.I contacted *********************, the ***** person at the dealership after I traded to begin the refund, total was $985.He told me that I might as well wait until I received the payoff satisfaction letter from my loan company so that would be required.I finally received the payoff letter on Oct 6, 22 and forwarded along with copies of the2 contracts as requested by the dealership.I cannot get an answer where the refund is or why I haven't received it. I left a message for the General Manager *********************? but have not received a call back.Business Response
Date: 11/29/2022
We are getting a check cut for the customer.
Thanks!
Customer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:11/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought a 2019 Jeep grand Cherokee SRT. Three months later the vehicles transfer case goes out bad and I take it to the dealership to see whats wrong with it the first time I arrive they say they didnt Hear any noises and gave me my truck back I bought the truck back to them and rode with the guy to let him hear the sound. The guy roll with me and confirm the sound the car with *** taken into the service position at the time and I live without a loaner car and my service advisor said that he will contact me when loaners come back in mind you that was four weeks ago I have been contacting my service advisor and I havent heard any response to call or text or email. I contact the service manager that service manager then says that he talk to the technician in the technician said theres nothing wrong with my vehicle. So I go up there to get my vehicle and go around the corner and I still hear the same noises when I drop it off they are doing bad service beauties up here at Chrysler Dodge Jeep and RAM Pleasant Hill ****** **** Hendrick. I asked for a corporate number numerous of times and they refuse to give it to me so if this point I dont know what else to doBusiness Response
Date: 11/30/2022
******** states that he placed that complaint before picking up his Jeep. He has since picked it up and it is repaired. He did state he was frustrated with the length of time the repair took, as-well-as the poor communication. I apologized and assured him that upsetting him or keeping him in the dark was not our intention. I reconfirmed that he had picked up the Jeep and that his concern was repaired, and asked if there was anything we could help him with, he said no. I thanked him for his time today.
***************************Service Manager
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