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Business Profile

Bank

Bank of America
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7,698 total complaints in the last 3 years.
    • 2,592 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: BK OF AMER Account #: 33**Balance: $1,685.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 07/11/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      Darresha *****

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I utilized Bank of America to finance an auto purchase. When I went to pay off the loan they accidentally debited my checking account for twice the owed principal ($16,497). I have contacted them about the error and they fully admit that such an error occurred and state I am due a refund. Unfortunately, they are refusing to issue said refund in any timely fashion. I was told I would have payment 6/9/25 and it has not arrived. I called and they now say it won't even be issued until 6/17/25 but after having been stolen from and lied to by this business I have zero confidence in this actually happening.

      Business Response

      Date: 07/11/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details.For further information, please contact the customer directly.

      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ****** ****

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my card was charged for ******** unauthorized My claim was denied, and my follow-up claim was rejected as well I did not purchase anything for this amount as disclosed on the phone with the representative claim number: ************ date: june 6, 2025 account number: ************ name ****** ****** email ********************* phone: ************ i would like a refund

      Business Response

      Date: 07/07/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details.For further information, please contact the customer directly.

      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ****** ********

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

      Business Response

      Date: 07/08/2025

      We researched and resolved this complaint. As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality,we are unable to provide you with the details. For further information, please contact the customer directly. As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ****** ******

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Security breach.I applied for ***** with *** recently. Within 24 hours I started receiving calls/texts from other companies offering other loans and notifications about loans that I didnt apply for. I then tried to log in to my account and my password was changed. Then I discovered that the phone number associated with account changed. *** even sent me an email mentioning my auto loan with an account ending in 5071, but again, I applied for a HELOC and that is not the account associated with it. I attempted to request a code to update account online and none was ever sent. I want *** to investigate this issue as it may effect other clients, give an extension on my HELOC application as I am unable to provide any documents at the moment, and remove any loans or information that differs from my ORIGINAL HELOC application.

      Business Response

      Date: 06/30/2025

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested,we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
      I thank you for taking the time and effort to bring this issue to our attention.

      ****** ******

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was preapproved, so I decided to go with the hard inquiry just for them to deny me and when I called the reconsideration line for help because they performed a hard inquiry, I was denied after being pre-approved and the customer service started asking about my race before denying me what does my race have to do with a credit application and took a credit inquiry to be denied after pre-approved makes no sense my score was 750 before the inquiry hit

      Business Response

      Date: 07/09/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality,we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ******** *********

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because: I am attaching a document that clearly states that my transaction was declined.  I realize that I did make the mistake of allowing a scammer to convince me that I was in the process of catching the person impersonating me.  *********** account of 16 years had been hacked and a person was fraudulently using my identity.

      While I made a foolish mistake by allowing access to my computer when I realized that I was being scammed, I reported it to Bank of America and my husband filed a police report on October 3, 2024.  At that point, Bank of America failed to stop any further transactions from being processed.


      ney to be taken from my pension account. Nor can I afford a lawyer at this time.

      Business Response

      Date: 07/07/2025

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
      As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
      I thank you for taking the time and effort to bring this issue to our attention.

      ***** ***
      Resolution Specialist

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested to have a balance transfer on 6/5/2025 and within the next hour, I decided not to go through with the balance since there was fee of $153. I called back and spoke with a representative who stated she will cancel the transfer and then send the request to another agent to do the actual cancelation. When I spoke to the next person, he stated he was going to call me back within "30 seconds", but never did. I then saw that the balance transfer was deposited into my bank account including the fee. I called *** to dispute this and they stated there was nothing they can do. I also asked for a supervisor to contact me and no one ever did!

      Business Response

      Date: 06/30/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.

      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ******* *******

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

      Business Response

      Date: 07/02/2025

      We researched and resolved this complaint.
      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details.For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      **** *****

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2025, I reviewed my credit report and found 21 accounts that were fraudulently opened using my personal information. I did not apply for, open, or use any of these accounts. They were created without my knowledge or consent and are causing serious harm to my credit profile. This is a clear case of identity *********** CARD/GS BANK ***

      Business Response

      Date: 07/08/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.

      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ****** George 

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