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Bank of America
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7,701 total complaints in the last 3 years.
    • 2,597 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 23 between 10 -11Am I deposited $3250. The *** took my credit card and the officer of the branch said the claim needs to be filed calling the claims *** with the *** machine number. After waiting almost a month the back sent me a letter stating the *** deposit was only for $224, I told them I did not even deposit a dollar bill, my deposit had 20, 50 and 100s bills, plus I my deposit was $3250. Since then they said they still reviewing the claim and the credit was giving to me will be taking out of my account tomorrow 07/01/2025. I told the supervisor that was fair to take that long to review the claim but I was told that I have to wait until the research its done which nakes me feel my money is not going to be deposit. If you have sny quedtions please call me @************. Thank you

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'd sure like to know why in 2025 a business account needs 5 days to process a mobile check? I deposited on Saturday a check for less than $1,000 from my ******************* account, the representative on the phone told me it would clear Monday by 1am - it did not and now its saying it won't clear for another 3 days???? and no monies were available not even $50. A business checking account should move faster more efficient and without misrepresentation from a call center agent. I need my funds I have not been able to pay my employee or provide gas electric for my business. I need that check cleared

      Business Response

      Date: 06/30/2025

      We
      researched and resolved this complaint.

      As
      you requested, we addressed this matter directly with the customer and
      responded by way of telephone or letter. If a letter has been sent, it should
      be received within the next five business days. To protect our customer's
      confidentiality, we are unable to provide you with the details. For further
      information, please contact the customer directly.

      As
      a Resolution Specialist in Regulatory Complaints, I want to thank you for the
      opportunity to respond to the customer's inquiry.

      Jared Sanchez

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Bank of America in June 14, 2025 to open an account. The representative at the branch was great but I am having an issue with my online account that cannot be resolved at the branch or by the online service center. I am unable to get my current personal phone number and email details to update on my personal online profile so I can gain access. The **** have updated the information and still no update. In the past and currently I have to constantly go into the branch which is an inconvenience because the system allow me access. I need this glitch fixed, the **** have done all they can. I also have not received my card. Something is wrong. I believe this error or block on my account happened in the past and was never escalated properly.

    • Initial Complaint

      Date:06/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,My name is ****** *******, and along with my husband, ***** Christmas, we have been loyal customers of ********************** for over 14 years.On 06/13, I contacted customer service to request a formal document reflecting the balance of our Certificate of Deposit ending in #**** for the month of March. I was informed that the document would be ready within 23 business days. However, when I followed up by calling the ***** number on 06/20, the representative stated that no such letter existed in the system.This document is critical, as it is one of the primary pieces of documentation required for my mortgage application. For reference, the request ID is **************** am deeply concerned about the lack of support provided in this matter. It is disheartening that financial institutions like Bank of America do not offer adequate assistance to long-standing members such as myself and my husband.This marks the third occasion that I have had to involve a third partysuch as the Better Business Bureauin an attempt to receive the services to which I am entitled as part of my membership with your bank.Can someone please call me at the earliest to assist with this request.Thank you.

      Business Response

      Date: 06/26/2025

      We are in receipt of the
      complaint for the above referenced customer. As a Resolution Specialist in
      Regulatory Complaints, I welcome the opportunity to respond to the customer’s
      inquiry.
      As
      you requested, we addressed this matter directly by way of telephone or letter.
      If a letter has been sent, it should be received within the next five business
      days. However, in the interest of protecting our customer’s confidentiality, we
      are unable to provide you with the details. For further details, please contact
      the customer directly. Please let us know if we can assist further regarding
      this matter.
      I
      thank you for taking the time and effort to bring this issue to our attention.
      Joe
      Varone

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check from my new Job and its been held then they got me another check drawn from an account at **********************. That check is held. I cannot move into my new place until the funds are released and my pregnant wife are homeless I am being charge extra for a uhaul i need to move in and need my money. I want it release so I can close my account and get a better bank this is insane its 90 plus degrees and my wife is in duress.

      Business Response

      Date: 07/02/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality,we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ***** *******

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found an active account with your ********************** Institution. With a ******************************************** up, correctly and verify my information is up to date with ************, ***** Nexus Consumer, *********** Etc. I have one and only one Photo ID with ********** and have not opened any accounts with your ********************** Institution. Please send me something that states the account is closed. Thank you. My date of birth is *******.

      Business Response

      Date: 07/02/2025

      We researched and resolved this complaint.
      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ******** *****

    • Initial Complaint

      Date:06/16/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is about one of the largest banks in the **** They refuse to help me keep my credit card in good standing by telling me to be late, and then they can help me both in the branch and on the phone. When I asked for help, they said they have no modification programs and they cannot help with reducing interest rates or working on lowering payments. I don't see how a company so large, given what is happening in this country (I am now on layoff and have a house on forebearce with US Bank), but Bank of America keeps telling me that they need full payment regardless of my situation. This is just callous, and I will tell everyone that I know not to bank with B of A as they won't help you with your accounts should life changes affect you. I have had my CC with them for a while and never once been late until now, and they are telling me there is nothing they can do when my wife has been able to get help with her credit cards with ********, ****************... this is a shame.

      Business Response

      Date: 06/24/2025

      We researched and resolved this complaint.

      As you requested, we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      Donna Begnoche 
       

      Customer Answer

      Date: 06/24/2025

       

      I am rejecting this response because:

      As big as this bank is and what is going on in this country and with being on layoff, they are telling me that they can’t help me with my credit card account to keep it current and manageable while under hardship.  They have no solution or programs that can work out another payment plan for relief per Bank of America.  My wife got relief with Wells Fargo, Citibank, and Bank of America says no such thing.  I guess I will spread this around and possibly go to the media.  Not a good look for B of A. 

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally submit a complaint against Bank of America regarding a settlement agreement I entered into with them and their subsequent handling of my payments. Due to financial difficulties, I negotiated a settlement with B of A, agreeing to pay $1200 as a lump sum, with the remaining balance to be deducted automatically in scheduled increments. I complied fully! However, B of A did not process the deductions as planned. Instead, they contacted me and informed me that to keep the settlement from faulting I needed to pay $264 which they stated was the final amount owed. I made the payment promptly. Recently, B of A reached out to me again, claiming that I had failed to complete my payments and turned my account over to collections. They have now alleged that I owe $800 despite their previous assertion that my balance would be satisfied with the $264 payment. My account has been sent to collections. Throughout this process, B of As representatives have been misleading and unhelpful. Their handling of my payments has lacked transparency, and their communication has been inconsistent. Several representatives were rude and dismissive, with one even hanging up on me during a call. This situation has caused unnecessary financial and emotional stress. I am simply seeking fairnessI want to resolve this issue as agreed by paying the $130.37 I was originally told would finalize the settlement and prevent further damage to my financial standing. I request that B of A rectify this mistake, remove my account from collections, and honor the original terms of the settlement. Please assist in addressing this matter promptly. Thank you for your time and attention to this issue. I appreciate your help in holding B of A accountable for their misleading practices and ensuring fair treatment for consumers.

      Business Response

      Date: 07/07/2025

      We researched and resolved this complaint.

      As you requested,we addressed this matter directly with the customer and responded by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. To protect our customer's confidentiality, we are unable to provide you with the details. For further information, please contact the customer directly.
      As a Resolution Specialist in Regulatory Complaints, I want to thank you for the opportunity to respond to the customer's inquiry.

      ****** *****

      Customer Answer

      Date: 07/07/2025

       
      I am rejecting this response because:
      Bank of America do not respond anything with me.  They turned me into collections and were horribly rude to me on the phone. 

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my deep dissatisfaction and frustration with Bank of Americas repeated mishandling and negligence in the resolution of my dispute claim (#************), which totals $12,988.23 and is associated with a card ending in 6293. This card was fraudulently used in *********, ******, despite the fact that I reside in **********, and never received the card in question.Your records reflect that this card was mailed to an old address and not my current, verified residence. This has been confirmed by four separate investigations conducted by your own internal team, all acknowledging the card was not received. Despite this, Bank of America has consistently denied my claim with vague or illogical reasoning.I have complied with every request made by your team, including:Submitting the dispute in writing (as instructed).Providing new supporting documentation each time I am asked to reopen the claim.Sending proof of residency in ********** during the time of the fraudulent transactions.Submitting an identity theft report.Filing and supplying a police report.Each time I comply, Bank of America summarily denies my claim within 12 business days, without properly reviewing or acknowledging any of the new documentation. This repetitive process has become a cycle of gaslighting, as I am repeatedly told to submit information that is then ignored entirely.Additionally, I was informed directly by merchants involved that Bank of America has not even contacted them to investigate the disputed transactions. To make matters worse, my account was frozen, blocking my ability to obtain any information or assistance , but I have been met with unbelievable levels of rudeness, dismissiveness, and complete unwillingness to engage in a meaningful resolution. .It appears that Bank of America is using automated systems (AI-generated denial letters and decisions) to handle serious fraud claims,

      Business Response

      Date: 07/02/2025

      We are in receipt of the
      complaint for the above referenced customer. As a Resolution Specialist in
      Regulatory Complaints, I welcome the opportunity to respond to the customer's
      inquiry. As you requested, we addressed this matter directly on July 2, 2025,
      by letter to the customer. However, in the interest of protecting our
      customer's confidentiality, we are unable to provide you with the details. For
      further details, please contact the customer directly. Please let us know if we
      can assist further regarding this matter. I thank you for taking the time and
      effort to bring this issue to our attention.
      Tina Laguana

      Customer Answer

      Date: 07/02/2025

       

      I am rejecting this response because:

       
      I am rejecting this response because: i have direct questions that have not been addressed . I have not been able to talk bout the issues . Addressing me with AI generated letters and a contradicting review that makes no sense and purposely denying my requests and supporting documents will not settle with me . I have attached audio I have sent valid supporting documents please review and provide direct information related to my situation. 

    • Initial Complaint

      Date:06/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 14th bank of America system caused me to fully pay off my credit card debt though I was only trying to pay half of the balance 1100. The system then proceeded to charge me 2500 dollars, which prompted me to call customer service for a refund. I requested ************************************************************************************************ it would be 3-5 business days. I called back 2 weeks later after I didnt receive my money to which I was then told it would be 2 billing cycles and would be at maximum June 10th before I was refunded. I called back may 21st to get an update and I was told to wait till June 10 as the case was being reviewed. I call again today June 15th and I was told I never asked for a refund there was no record of me calling. I would not be receiving a refund do to me using the card for a purchase that was no where near the card limit nor amount i requested to be returned. This is theft, I am not even requesting the full amount back just what was initially agreed upon.

      Business Response

      Date: 07/02/2025

      We researched
      and resolved this complaint.


      As you
      requested, we addressed this matter directly with the customer and responded by
      way of telephone or letter. If a letter has been sent, it should be received
      within the next five business days. To protect our customer's confidentiality,
      we are unable to provide you with the details. For further information, please
      contact the customer directly.


      As a
      Resolution Specialist in Regulatory Complaints, I want to thank you for the
      opportunity to respond to the customer's inquiry.


      Alicia Neal

      Customer Answer

      Date: 07/02/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.




      Thank you. 

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