Reviews
This profile includes reviews for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.12/5 stars
Average of 1,172 Customer Reviews
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Review fromAnysha W
Date: 05/05/2025
1 starAnysha W
Date: 05/05/2025
Ive been with Bank Of America since 2017! I NEVER! Use my debt card only my ***** Pay. I am also a surgical technician who travels FREQUENTLY! My card was stolen from my mom rehabilitation center where she is currently a resident and was use for ******* trips totaling in the amount of $1450! In ****! Bank of America didnt send a fraud alert! Stop the payment nothing! They allowed the payment. When I disputed the amount on April 21st I was advised 10business days for my money. I called May 2nd which was a Friday and was advised that my credit would be in my count Monday May 5th. I asked the person to verify and they placed me on hold and stated they spoke with their manager and my money would be in my account. Today May 5th there is no money and Bank Of America is doing nothing about what I was told and advised they cant tell me when Ill get my money back! Ive put over ****** in this account ALONE! & for ******************** to allow some to steal my money! Lie to me & not give me my money is wrong! & I want answers and solutions!Bank of America
Date: 05/06/2025
Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromCheryl W
Date: 05/05/2025
1 starCheryl W
Date: 05/05/2025
I am a senior citizen and I was standing in line at Bank of America on *********************** in ***********, ******** for what seemed like forever. I was sweating and shifting my weight from one leg to the other. I get to the front of the line and the black teller refused to wait on me. I heard her tell her co-worker **** that she would take the girl with the baby next. The girl with the baby had just walked in and was in the business line and **** was handling business customers. When it was my turn. She refused to wait on me. She beaconed for the girl with the baby to come to her window. I said "I'm next!" She said " You don't mind if I take her." I said, "Yes, I do mind!" The teller ignored me and beaconed again for the girl. I just left upset and couldn't believe what had just happened. I needed some fresh air and I needed to get to work. I just don't understand why any organization would put anyone before a senior citizen.Bank of America
Date: 05/06/2025
Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromArterria R
Date: 05/01/2025
1 starArterria R
Date: 05/01/2025
I had a recruiter call with *** on April 18th with recruiter ****** ****** for the ******** AML Refresh *************************** I was so excited to have the opportunity. When it was time for the call, she called me 15 minutes late. When she finally called me, she apologized and told me to her about myself. Of course I told her a little bit about me. She went on to say this is onsite position and asked me if I had any of the questions. I was really confused on what was going on. Usually with recruiter calls, they will tell you about the company, about the position and so on. I didnt get any of that. It seems like she really didnt want to talk to me. The phone was literally 4 minutes! Never had a recruiter call that short. Then an hour later I get an email stating I didnt get the job. This experience was really heartbreaking because I was excited and that wasnt what I expected. I feel like I didnt get an opportunity at all.Bank of America
Date: 05/02/2025
Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromArtur M
Date: 05/01/2025
1 starArtur M
Date: 05/01/2025
I wish to put zero stars. They closed our business account without any reason or any explanation. All funds they can send only with check. Its already 2 months left, we still waiting. Every time we call they say they will send shortly. They dont care about their customers. Their customer service is horrible, you need to spend ours of waiting. ********** in **. I hope they will be closed at all, such bank shouldnt exist in us.Bank of America
Date: 05/02/2025
Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromDominic I
Date: 04/30/2025
1 starDominic I
Date: 04/30/2025
I would give negative stars if I could. Ive been a loyal Bank of America and Merrill Edge customer and Preferred Rewards member for almost 10 years. I have had $2Million with them. I recently needed to execute an international wire transfer for an overseas property that I am purchasing. Bank of America immediately halted my request as fraud. After calling Bank of America and answering all of their questions, they decided to freeze my account for suspected fraud. The agent then started lecturing me about how I am getting scammed for purchasing property overseas and out of the millions of Bank of America customers, not one has ever purchased property overseas using international wire transfer. He then started asking me irrelevant and personal questions about why I am in another country (I am am American citizen and passport holder working overseas), all of which had nothing to do with processing a wire transfer request. At the end of the day, its my money. If I want to throw it in the trash, its my business. I dont need a lecture from an ignorant agent. So then he locked my account. I cannot even get access now to the $450,000 that I have in the account. He said that I must travel to *** and present myself in person to be verified. Absolutely UNFU..ING BELIEVABLE. I called again to see if I could get some recourse to unfreeze my account so that I could at least get my money out, and the agent told me that there is nothing that can be done because its suspected fraud even though I am the one who initiated the wire transfer. So now, my $450,000 is being held hostage until I go back to the **, which I cannot do for at least 6 weeks because I am working overseas. How can so much power be given to a frontline customer service agent. Do NOT bank with these disgusting people. As soon as I get to **, I will get my money out and never bank with them again.Bank of America
Date: 05/01/2025
Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromE. C.
Date: 04/30/2025
1 starE. C.
Date: 04/30/2025
I have 2 fraudulent claims totaling almost 6k that was taking out our permission! One claim was done in February 28th and March 5th. Since then *** had submit 11 documents to support that this was a fraudulent charges. Nothing has been deposited back to my account. They are rude and very unprofessional. They will try everything possible not give you your funds back! They have closed and reopened my claims for NO REASON! Just so I can start all over again in the waiting process! I believe this bank is also a fraudulent bank and shouldnt be able to do this to customers who have trusted theyre hard working money to put in there bank just so they can actually keep our money! DONT JUST YOUR MONEY GOING TO BANK OF AMERICA!!Bank of America
Date: 05/01/2025
Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.E. C.
Date: 05/06/2025
As of last week I was promised the money to go in 24/48 hours on Tuesday when I didnt see the money instead I got a denial again! After they had asked me for all these documents they wanted for nothing. That day I was upset when I called because Ive had enough! They opened it again but closed it yesterday and reopened it again the same day! The agent asked me for all these documents that yall already have and was denied 11 in total thats why I knew they dont see anything Ive sent or they wouldnt be asking for them?! I spoked to an agent and she asked me to get a police report annd send it to yall and that all I should need! Well I got it yesterday and yall have it too! Lets see if they give me my money back! Ive submitted the police report as of yesterday! We just want our money back!Review fromBrandon J
Date: 04/30/2025
1 starBrandon J
Date: 04/30/2025
Will not honor my hospital Indemnity check from my wife being in said hospital. 1600 dollars and they don't careBank of America
Date: 05/01/2025
Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromJennifer K
Date: 04/29/2025
1 starJennifer K
Date: 04/29/2025
Terrible bank. ******** customer service. I will never do business with them againBank of America
Date: 05/05/2025
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromCayla D
Date: 04/29/2025
1 starCayla D
Date: 04/29/2025
If I could give ZERO stars, I would. I banked with *** since 2021 (never a late payment). I bought a car in October 2024 and my auto loan from *** was bought out by the dealership. December 2024, *** said they never received payment and actually marked me as a LATE payment - docking my score on all 3 credit bureaus by 101 points... I spent numerous hours on the phone with *** to try to get this fixed (even providing my BUY OUT paperwork) and they still wouldn't work with me. Even tough I was a loyal, PAYING ON TIME, client, they didn't care about me and wouldn't change anything. It is currently April 2025 and they refuse to make changes to my credit - I've disputed with all 3 credit bureaus and still, nothing. It's terrible the bank couldn't work with me and admit "oh, yeah we made a mistake, let's fix this for you". I will NEVER bank with *** again.Bank of America
Date: 04/30/2025
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromAbid R
Date: 04/29/2025
1 starAbid R
Date: 04/29/2025
The service is very poor compare to others bank. The representative on the phone doesnt have professional knowledge how to handle customer complaints and to respond. They put you on long hold and sometimes call disconnected automatically. They never call you back ever even though call drop after 30 minutes hold and you ate the end of conversation.Bank of America
Date: 04/30/2025
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
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