Complaints

This profile includes complaints for Truist Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Truist Bank

  214 N Tryon St Charlotte, NC 28202-1078

  
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  Truist Bank

  1401 S Salisbury Blvd Salisbury, MD 21801-7126

• 

  Truist Bank

  1901 Harper Rd Beckley, WV 25801-2611

• 

  Truist Bank

  8074 Mechanicsville Tnpk Mechanicsville, VA 23111

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  Truist Bank

  4695 Highway 90 Marianna, FL 32446-3505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is reporting inaccurate information to my credit report stating I have an ****** dollar credit card with them I have not applied for and account with this ********************** nor have I gave anyone permission.

  Business Response

  Date: 05/19/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new trailer and had Sheffield do the financing for the trailer as we had just finished paying off our golf cart with Sheffield. Every time we set up the automatic payment it would never take the payment monthly. We would have to call monthly and we were told by management that the system wouldnt withdrawal the auto debit as it was showing paid in full as it was thinking its was for the golf cart. This continued for over 6 months. Each month we call and then we start noticing late fees. So we call and are like this is not our fault this is your system as we have confirmations where we set up these payments. We spoke with management and have been told on numerous counts that they have requested for the late fees to be removed. Still we are waiting and its been over 6 months worth of late payments. This month we get the statement to have it showing past due! How the heck can it be past due when you took our payment out less than 20 days ago and it is current. Come to find out we are now told that the system changed the due date. This is absolutely unacceptable. We have been speaking with ****** now for months and have told him numerous times as of this month we will not pay anything until the late fees are removed as he has told ** that he is getting them removed for months! This is absolutely not a way to do business especially to a paying customer who has never been late! I am demanding answers immediately or my next filing will be to the attorney generals office in ***** along with the licensing board here in ***** with the ****. I would suggest your company get this corrected and get it corrected fast. Absolutely rediculous and getting anyone to do their jobs with your company is a joke! Consumers do yourself a favor and dont let Sheffield Financial hold your note on any trailers. I am absolutely disappointed and disgusted with the financial institution.

  Business Response

  Date: 05/19/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband passed away May 2021. I have a auto loan with Truist in which I am the borrower and my husband was the co-borrower. I need to renew my registration in the state of MD for the vehicle, I needed to get a letter from Truist because there is a (Auto Loan Lien) on the vehicle. That is all I need from the bank, so that I my renew my registration. I have spoken and been to bank and they will not give me a letter, they are telling that I have to refinance my vehicle, why would have I have to do that? I have a loan and it is paid and current. I am the Borrower. I have tried speaking with them and the branch Manager told me that it can't be done and that I MUST REFINANCE my loan. This is OUTRAGEOUS -that I would have to do that. AGAIN, this just to renew my registration, they still will have the loan and to MAKE me REFINANCE my vehicle is a horrible thing to do and a horrible business practice. I can provide any documentation that is required. (Death Certificate etc. -which I did provide to the Branch manager.)

  Business Response

  Date: 05/19/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No honor to their clients I paid 540 on overdraft fees and they have no one I can speak to all is said to be anonymous. They explained that they will dispute charges and in seconds say that it was declined. Also when I opened the account they asked if I wanted to block overdraft charges I went and had a full conversation as to why I preferred being declined than charged more and still had 13 BE AWARE they didnt even honor the first one they are all about hidden charges and lies. I locked my card and that was to avoid another overdraft fee and they explained that they only block for current charges but not ongoing payment and that is why I had my most recent overdraft fee. The biggest issue is I cannot explain as to why they shouldnt have charged these fees and when I go to the actual location all they want to do is open another account for me to close my current account l.

  Business Response

  Date: 05/18/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31 at 5:31 am I stopped at a Truist *** to deposit $1,084.00 in **********/**************, **. I counted the money twice in front of security cameras and deposited into the **** I deposited $1000 in 50s, 4x $20 bills, and 4 $1 bills. The *** returned a receipt saying I deposited $4 and basically ate/stole/lost the $1,080.00. I contacted Truist immediately and they started an investigation, they also credited my account the amount in question. 3 weeks later they reversed the credit and claimed they counted the money in the *** and couldn't find the money. They then called me a liar and closed the investigation. They will not reopen it and I've resorted to filing a police report.

  Business Response

  Date: 05/18/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called RAC within the last month to discuss the app. Since I have paperless billing the only thing I have to go off of is the app. It was showing 2 payments due but no explanation as to why. I called and spoke to 3 different representatives. The first two were very rude. The third one did her best to help me. I said I would pay in early May and she agreed that at that point my account would go back to normal. That did not happen. My account is showing I owe $655.94 and no one can seem to tell me why. I also requested an amortization schedule and no one was able to provide me one. They told me that they could guestimate one. I need to know why my account is showing this past due and I need an amortization schedule.

  Business Response

  Date: 05/18/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13th my credit union over nighted a check to pay off my auto loan. ************************* signed for it on April 14th at 9:28am. The tracking number is ************ It is now now May 17th and my account is still not paid off. I have contacted your customer ********************** **** many times and each time there has been an excuse. Oh the team is backed up and it can take up to 30 days to post. It is now well over 30 days and my account is registering as past due because of Truist negligence. They stated originally the team was backed up and now they're saying the check cannot be found and a lost payment will need to be issued. How is your staffing issue my problem as well as my credit profile that could be impacted? I have worked hard om my credit and now I could possibly have a blemish on account of your ********************** and their back and forth.they have said there is no additional escalation process for this and if a negative remark is issued I would need to file a dispute with the credit bureaus. The account number and everything was on the documentation to have it applied to my account. I have emailed ****************** and messaged on LinkedIn and no response. This is ridiculous being told my original lender lost my check after being signed for.

  Business Response

  Date: 05/18/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:05/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November of 2022 I got a credit card with truist bank that offered 12 months interest free on balance transfer. I took the offer but since day one theyve been charging me interest and i when I called them they promised to fix it and reimburse me all the interest they have charged me. They havent fix it and wont call me back. I called multiple times and asked for an appointment with the manager but never get an answer nor get on the phone.

  Business Response

  Date: 05/18/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ********************** Recently, I made a payment to my state Farm account, it was supposed to charge to my apple credit card, for some reason It was charge to my trust credit card, it came through my Truist account, and it over my account, I was charge two overdraft fee in the amount of $72.00 I contact trust and the they advice me to contact state farm and if the reverse the the money they would return the fee, I did contact state farm and they did reverse the the money in the amount of $585.00 I contact trust about the reversal and they refuse to return the $72.00 fee *************************** thanks in advance

  Business Response

  Date: 05/17/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form. 

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19, 2023 made a payment over the telephone and provided the account number and the routing number for the payment, Truist advised that the either the account or routing number was incorrect and they voided the payment. Truist is unable to tell me the number that was provided to them, but confirmed that they have my account number on file. Trust is charging me a $25 fee to for the payment that did not go through. As Truist has a record of my payment and a record of my account from where my payments are made I believe that there should not be a returned check fee in this matter. When I called in to dispute this I was told that there was no Supervisor or Manager available to discuss the situation with, and that it would take 24 hours to get a response from a Supervisor or a Manager.

  Business Response

  Date: 05/17/2023

  We are in receipt of this complaint and will contact the client via phone and/or written response no later than 15 calendar days that will include a contact number for the client to call if they have any questions. Please see attached blank authorization form.