Complaints
This profile includes complaints for Truist Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,025 total complaints in the last 3 years.
- 1,233 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/23/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Excessive over draft charges on approved transactions ******Business Response
Date: 05/27/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about fees on an account. Please see attached blank authorization form.Initial Complaint
Date:05/22/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5-14-25 an individual withdrew all of my funds from a Truist checking account with only a fake id. I had already had the account flagged for fraudulent activity. The signature did not match mine. Truist refuses to refund the money.Business Response
Date: 05/22/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about fraud on an account. Please see attached blank authorization form.Customer Answer
Date: 05/22/2025
I am rejecting this response because:
It has been over 8 days since my account was handed over by a teller to a criminal. I have filed 2 complaints with Truist already and no solution. First instance was 3-14-25. Last was 5-14-25. I need my funds so I can pay my bills!!!!! Truist teller error. Needs resolution ASAP!!!Business Response
Date: 05/22/2025
***** **** is in receipt of the rejection and will provide a response no later than 15 calendar days. Faith can be reached at *************************************Initial Complaint
Date:05/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a follow-up to a previous complaint about Truist Bank putting my large annual paycheck on hold twice for a total of almost 20 days. The 2nd hold froze all of my Truist accounts with no notification. The result was that all the payments I had made were rejected. Because I get paid a large portion of my compensation annually, I always pay my credit cards in full when I get paid. Because the payment was rejected, my credit card was closed. I have requested it be opened twice, and have been rejected twice. I applied for a new card, that was also rejected.The card was an ************* Citibank card wtih a $27K limit, airline miles, and access to the ********* **** at the airport. I have lost access to all of those things because Truist Bank put a hold on a payroll deposit that should already have been verified when they held it for 10 days when I first deposited it. Thanks Truist!Business Response
Date: 05/22/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing an account. Please see attached blank authorization form.Customer Answer
Date: 05/22/2025
I am rejecting this response because:
The response says they will get in touch with me within 15 days. So its not a resolution.Business Response
Date: 05/22/2025
***** ****** is in receipt of the rejection and will provide a response no later than 15 calendar days. ***** can be reached at *************************************** in regards to the issue while the case is being reviewed and researched.Initial Complaint
Date:05/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally dispute an issue concerning a promotional offer advertised by Truist Bank. The promotion, which promised a $400 cash bonus for opening a new checking account and meeting specific qualifying requirements.I opened a new checking account on 3/31/2025 at my local branch because the website was giving an error, The bank employee and I fully discussed the promotion and he took the promo code and attached notes to my account to qualify. I fully complied with the advertised terms of the promotion, effective 10/31/24- 04/30/25, which included setting up direct deposit with at least 2 totaling deposits of $1,000 within 120 days of account opening. maintaining a $0.01 balance. Deposit bonus will be deposited within 4 weeks after qualifications are met. Despite meeting all conditions within the required timeframe, I have not received the $400 bonus as promised.I contacted customer ********************** on 5/**/** and the *** took all of my information to be forwarded to a supervisor. I have not received a response.Business Response
Date: 05/22/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about a promotion on an account. Please see attached blank authorization form.Initial Complaint
Date:05/20/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this statement to share my experience with Truist Bank and to formally request your assistance in reviewing what I believe was an unfair and harmful decision to close both my business checking and credit card accounts. Recently, my accounts were flagged by Truist for "unusual or suspicious activity," and I was told to visit the nearest branch with two forms of identification in order to verify my identity. I complied fully and was told by the branch staff that my account had been verified and was active again. However, when I attempted to use my business credit card after leaving the branch, the transactions were still being declined due to a block. This was very confusing because I had just been told by the bank that everything was fine. I was making legitimate purchases for my businessmainly equipment and office supplieswhich sometimes involved higher spending than usual. Since I believed the issue was resolved, I tried to use the card once again, attempting a return transaction at ************* where I inserted the card multiple times. I now understand this may have looked suspicious to Truists systems, but every transaction was made by me, for my business. Im deeply frustrated with how this situation was handled. I received inconsistent information, experienced poor customer **********************, and was given no real opportunity to resolve the issue before losing access to vital financial tools that I rely on to run my business. The closure of these accounts has disrupted my operations and may negatively impact my business credit. I have always used my accounts responsibly and was proud to be a Truist customer. I truly enjoyed banking with them before this incident and would very much like the opportunity to continue that relationship. I am respectfully asking for Truist to kindly and please reconsider their decision and reinstate my business checking and credit card accounts. Thank you for your time, and I appreciate your help in reviewing this matter.Business Response
Date: 05/21/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about closing accounts. Please see attached blank authorization form.Initial Complaint
Date:05/20/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for the debt alleged by SHEFFIELD. There is no agreement between me and SHEFFIELD, and they have not provided the original contract as requested.Business Response
Date: 05/21/2025
We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about liability for a debt. Please see attached blank authorization form.Initial Complaint
Date:05/19/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They send confirmation letters then the next bill comes in the mail and says I didn't pay it for February and April April 24 2025 ****** confirmation number is ********** may 1st 2025 ****** ********** may 15 2025 ******confirmation number is ********Business Response
Date: 05/20/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing a loan. Please see attached blank authorization form.Initial Complaint
Date:05/19/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep frustration and disappointment with Regional Acceptance Corporations (RAC) continued lack of response and failure to assist in resolving the lien release process for my late wifes vehicle. Despite my persistent efforts since 2020including numerous phone calls, voicemails, and emailsI have yet to receive a single response. I even visited your physical location, only to find it closed with no available ************* 2023, I finally received documentation from *** indicating that the debt on the vehicle has been forgiven. However, I now require notarized confirmation of this lien release from an RAC representative to complete the title transfer. My repeated attempts to obtain this necessary document have, once again, gone unanswered. This level of negligence is both unacceptable and unprofessional. Im requesting immediate action to finalize this matter.Business Response
Date: 05/20/2025
We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about servicing a loan. Please see attached blank authorization form.Initial Complaint
Date:05/19/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint concerns the inaccurate and misleading reporting of my Regional Acceptance *** account ending in ******XXXX, dated July 23, 2022, with a balance of $42,826.00, reported by Equifax. It is unacceptable for this account to remain on my credit report without proper, thorough verification. Under the Fair Credit Reporting Act (FCRA), specifically 15 U.S.C. 1681i, credit reporting agencies and furnishers are required to ensure all information is accurate, complete, and verifiable. This means providing reliable, original documentation, not just automated checks or superficial reviews. Given the potential for data breaches and systemic errors, this account requires a detailed reinvestigation to confirm its accuracy.I demand that Regional Acceptance *** and ******* provide full verification, including original agreements, accurate payment histories, and all supporting documentation used to substantiate this account. If they cannot conclusively verify its accuracy, it must be promptly removed from my credit report to prevent further financial harm. I have escalated this matter to the ************************ (***) and the Consumer Financial ***************** (****) to ensure my rights are fully protected. Continued inaccurate reporting without definitive proof would be a reckless violation under 15 U.S.C. 1681n, exposing the responsible parties to significant legal liability.Recent findings by the **** have highlighted serious concerns about *******'s failure to conduct proper investigations. In a recent lawsuit, the **** alleges that ******* engaged in sham investigations, failing to meet its obligations under the ****. As per 15 U.S.C. 1681i(a)(1)(A), Equifax is required to conduct thorough and reasonable reinvestigations of disputed items within 30 days. Additionally, under 15 U.S.C. 1681(a)(5), any inaccurate, incomplete, or unverifiable information must be promptly deleted or corrected. Failure to comply is a direct violation of federal law.Business Response
Date: 05/20/2025
We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about credit reporting on a loan. Please see attached blank authorization form.Initial Complaint
Date:05/18/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2022 ****** Corolla in ********, ** from the *********************** ****** dealership in 2021 September 29th. My vehicle was originally registered in **. This last year in 2024 I accepted a job in ********, ** and tried registering my car with the ********************* of ** and I provided them with the address of Truist Bank where the title department is supposed to be at and I just received a second letter from ********************* of ** stating Truist Bank still hasn't provided them with the lienholder information that ** state is requesting. I had called Truist Bank last year around October 18th around the time I registered my car. I won't be able to register my car with ** state if this is not resolved and I can't get Truist Bank customer support to help me. I need this resolved or my car will be undrivable.I have uploaded documents showing the car registered in ** first and then the documents showing it being registered in **. I also uploaded the letter I received from Truist Bank stating they sent the title to ** ********************* but I have not been able to get anyone from their Title Services Department to help me. I just want to make sure this has been taken care of because I can't get either party to tell me what is going on, please I would appreciate the help. Thank you.Business Response
Date: 05/19/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing a loan. Please see attached blank authorization form.Customer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. Truist Bank stated they are looking into this and will notfiy me when they have finished looking into the matter so I appreciate the support of the BBB on this and Truist Bank as well for replying back and helping me.
Thank you.
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