Reviews

This profile includes reviews for CPI Security Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CPI Security Systems has 8 locations, listed below.

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  CPI Security Systems

  4300 Sandy Porter Rd Charlotte, NC 28273-3200

  
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  CPI Security Systems, Inc

  7003 Pelham Rd Ste A/B Greenville, SC 29615

  
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  CPI Security Systems, Inc.

  5150 McCrimmon Pkwy Ste 401 Morrisville, NC 27560

  
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  CPI Security Systems

  2456 Remount Rd STE 307 North Charleston, SC 29406

  
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  CPI Security Systems

  38 Rosscraggon Rd Ste D Asheville, NC 28803-1165

  

Review Details

• Review fromMelody S

  Date: 06/14/2025

  1 star
  I called *** to inquire about my contract with them/buyout, and was informed that I was on a month-to-month schedule. I have since found out (later in the day) that I have 53 months remaining on a contract. I called because I decided to go with another company that had more reliable services during inclement weather. This would have been the second time the service went down in a three week/months time. Now that I have moved on, I am being told that I need to pay for the remainder of the contract. They accept responsibility for the agent needing training, but not full responsibility for the costs associated with said employees mistake. I requested the fees be waived and was told it couldnt be done. I was told that ** would have to come out to verify that there was indeed a problem.

• Review fromBrad N

  Date: 06/13/2025

  1 star
  In October 2024, I referred my mother to you, to get a security system. The salesman walked me through the process on the app, and said it was good, I had the credit. It didn't show up the following month, so I called CPI. The person I spoke to told me that it takes 60 to 90 days to show up, so wait and check back then. I did, and was told to wait another month or two, which leads us to now. I just spent 40 minutes on the phone with multiple people trying to get an answer. Long story short, it's my fault because I didn't ask for the credit within in the first month, which I did. As stated above, I was told to call back later. Now, it's going to some woman that doesn't take phone calls from customers, and she'll decide whether or not I should get the credit. Apparently, following the directions of *** employees puts me in the wrong. This really angers me. I've been a customer for over 19 years, have referred multiple people, including family members, and now CPI is beating my out of $100 because when I asked for the credit in the time frame they specify, they told me to wait, and waiting isn't allowed? Terrible

• Review fromKarla O

  Date: 06/11/2025

  1 star
  This company was paid twice. They did submit a refund, but that refund takes ten to twelve days. I was not informed of this in the beginning. Then instead of putting the money back right away, they built me again and automatically, I took it out of my Bank account . Now, I have a negative balance in my checking account. I explained this situation to them. They have done nothing but be rude to me on the phone.I would not recommend them at all.Beware and stay away pick another company

• Review fromSean L

  Date: 06/09/2025

  1 star
  This is the worse company I have ever dealt with when it comes to canceling service. I was a 20 year customer and when I decided I no longer needed the service, they insisted that I pay for an additional 30 days of service that I did not want even though my last contract with them expired over 6 years ago and a representative from *** had already confirmed I was under no contract and was free to leave at any time. They do not care in the slightest about their customers.

• Review fromLorenzo C

  Date: 05/20/2025

  1 star
  I live out of state from my residential investment property. **************** for getting additional equipment is horrible, at best. I requested an additional motion light camera a week ago and have yet to get an appointment after several calls to the technical support, and being left on indefinite hold. ******, my Sales Representative has been of no help. Perhaps they are short staffed...I have not experienced this issue with Vivint at my other properties. Hence, this is my first attempt with CPI.

• Review fromJason K

  Date: 05/16/2025

  1 star
  Trying to seek help for an ongoing issue I have called to cancel in the past due to my dissatisfaction.Not able to secure my property with ***, video never helps. Not made aware of automatic renewal The companies failed to provide services that I have been paying for for 8 years 2017. Totaling almost ***** thousand dollars modestly over the years.The companies provide malfunctioning surveillance systems, as cameras are often down.cameras are out of storage, forcing me to buy SD memory only after not having camera footage for years.*** Router goes down ******************* not fulfilled by ***, breach of contract as service is deficient, yet I pay the ***************** is extremely RUDE and condescending, refers to the fact that I am LOCKED into a contract. Thanks ***. Now I owe 900 dollars to get out of the contract even though the *** system is faulty.

• Review fromCharles E

  Date: 04/10/2025

  1 star
  Moved into a new house where CPI security system was already installed, but not active. The alarm consistently went off for no apparent reason. **************** had no way of disabling the alarm and said they couldn't send a technician out since I didn't pay for service. Unbelievable that a company's alarm can be going off in someone's house and they take no responsibility for it and have no way to resolve it.

• Review fromEVA A

  Date: 03/31/2025

  1 star
  If I could leave < one, I WOULD!! I have had CPI Security since 2010. The services have drastically diminished and I canceled my services In March 2025!! I called this morning and spoke with a representative that told me CPI required a 30-day notice. He then asked me to hold on and returned with "CPI requires a 60-day notice!" I told him I did not want to be billed for April 2025 and if I was it should be refunded. He said "there will no NO REFUND!!" I am paying CPI for NO SERVICES!!!! I would NEVER recommend his RIP-OFF company to anyone!

• Review from

  Date: 03/28/2025

  1 star
  **************** and staffing at locations has been a nightmare. You get a different story from everyone you talk to. No one is crossed trained. We went thru our contract and went to cancel. Of course, sales pitch comes in and they offered a 3 month discounted rate for us to think about continuing service or not. Was told to contact during the 3rd month to cancel if we chose not to keep it. So I call to say we decided the cancellation is necessary and was informed we had to give 30 days notice, which wasnt told to us during the sales pitch. I informed I wanted a paper bill and not to debit our account and then I asked for a supervisor on the 24th and was told none were available and someone would call me. By the 26th, still no call so I went to an office, which had no employees other than a warehouse worker. Wow! She was as helpful as she could be, took my, address, phone number and indicated a supervisor would call. By the 28th still no call, so I followed up. This is again another not trained area. *** indicated the 3 months were an extension of our contract. Of course I disagreed to no avail and when I finally said Im recording this call - a supervisor was now available. Of which she indicated the 3 months werent a contact extension but 30 days was still required and that they processed their payment from our account on the 25th after being told on the 24th not to do that. This is stealing my money without my permission. Im told Im wrong because they require 30 days notice. Funny that sales dont tell you that when they are selling. Also, we had an incident where every alarm went off in our house, we couldnt stop it thru the panel and when I called no one knew what I was talking about as they didnt see any alarm triggered but during the call the alarms stopped. They say we triggered it from the panel when we were no where near the panel when it went off. Confidence level dropped at that point and I wouldnt recommend.

• Review fromTylan W

  Date: 03/19/2025

  1 star
  I am filing this review as a warning to all CPI Security customers like myself who thought ******************** was a strong and reliable security company to trust to keep me and my family safe, Man was I wrong, On March 18 2025 I had to submit a complaint to ******************** team against EX-Girlfriend for unauthorized access to a computer system in violation of N.C.G.S. ****** ******************** Without Authorization). My ex-girlfriend has illegally accessed my CPI Security System, which controls my home surveillance cameras, after her access was revoked by me, on my ********** and CPI Website applications on December 6, 2023. When she moved out, but as of March 18 2025 She has continued to monitor, record, and attempt to use this surveillance footage against me in an ongoing family court case, despite having no legal right to access my system.I have three minor children who also live with me who are all under the age of 9 Years old and I fear that they have been monitored and recorded while being naked and in other compromising positions. that have been downloaded a redistributed for sexual *********** purposes by my ex-girlfriend. I have made CPI Security aware of the situation In an effort to stop this illegal activity by asking for CPI Legal Team to take action to help get this child predator arrested, but up to this point no action has been by CPI Legal Team to pursue this crime against me and my minor children