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Business Profile

Car Wash

Take 5 Car Wash

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Take 5 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Car Wash has 242 locations, listed below.

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    Customer Complaints Summary

    • 681 total complaints in the last 3 years.
    • 215 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been 2 weeks and counting, I have not heard anything and I won't be calling anyone other than my insurance company to file a complaint and claim on your company. Due to the lack of communication and willness to correct/fix the scratching on my vehicle, as mentioned the car wash stop during our wash, my car was stuck in the tunnel and the Blue strips continued swinging which caused damage to the paint of the hood of my 2023 ***** car on Saturday, September 28th, 2024 @ 5:45 pm. I need ******* manager or whomever to give me a call again before 5pm CST. Thanks!

      Business Response

      Date: 10/22/2024

      Reached out to our customer after doing investigation on our customers concern, I have attached vehicle image showing vehicle nice and clean with no damage on the area our customer was concerned about nothing in our tunnel caused any damage to vehicle. I have reached out to our customer and she was very nice and understanding also stated that she wasn't sure it actually happened at the carwash but it was worth a try. If you could kindly remove this report from BBB report to not affect our business please and Thank you

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

      Business Response

      Date: 10/23/2024

       Hi ******,

      We have submitted your check request for $27 to our *************************** for processing. Please note the check will be from Boing US HoldCo and not Take 5 Carwash

    • Initial Complaint

      Date:10/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled my subscription in May 2023. Company continued to take payment. Beginning in August 2033 I called, emailed, filled out the form they sent. Over 1 year later, the charge is still being deducted from my account.

      Business Response

      Date: 10/15/2024

      Charles, 
       

      Thank you for contacting the Car Wash Customer Care Team. My name is Michael and it's my pleasure to help you today!

      Your Monthly Unlimited Membership 10014844 has been deactivated and your credit card will no longer be charged for renewal. I would be happy to process a refund for the amount of $377.86. Unfortunately your credit card cannot be used for this refund. Either it is no longer on file or the Point of Sale system at this location does not allow for refund via credit card.

      We have two options for you to receive your refund:

      If you would like the refund deposited directly into your account, we need the Information below. 

      1. A Voided check copy showing your name and bank account info.   (Best Option)
       
      2. An ACH document from your bank showing the account information and your name. 
       
      3. The below Information 
       
            ACH Deposit information
       
            Bank Name:
       
            Bank Address:
            Bank account holder name: (payment must be issued to this person)
       
            Bank ABA routing number:
       
            Bank account number:
       

      This process takes 3-10 days.

      OR

       
      If you would like a check instead, we will need your mailing address.  This process takes 4-6 weeks. 
       

      We hope you continue to allow us the privilege of providing you with a sparkling clean vehicle in the future. If you would like to reactivate your Monthly Unlimited Membership in the future, you can use the same sticker you already have. We hope to see you again!
       





      Best regards, 

    • Initial Complaint

      Date:10/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because:
      I am fine with the claim being denied but Im not fine with the outright lie that we were ever in contact. I was ignored at every opportunity by this businesson their website and am getting no responses.

      Business Response

      Date: 10/17/2024

      ******* was contacted. The claim was deny. He hung up the phone on me right after I deliver the message to him. 

      I kept all the tracking of my claims when they are deny. 

      Business Response

      Date: 10/23/2024

      Hi! I will be reaching out to you today to further discuss. 

      Thank you, 

      Customer Answer

      Date: 10/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:10/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because:

      I've attached the pictures taken of the id tag. I have submitted those numbers multiple times and they claim they are not valid. However, they are clearly charging my card. This practice is part of why they have such horrible reviews. The numbers on the tag read as follows: RF01503- B2; 23671-655206.  The last four of the card used is 3580.

      Business Response

      Date: 10/16/2024

      Greetings I only see 1 submission from Mr ******* dated October 9th and we responded on Oct 13 asking for more information so we can locate the account and have received no reply. We need the **** sticker number and the 1st 5 numbers and last 4 numbers of the credit card charged to locate the charges and refund and close the account.,

      Business Response

      Date: 01/30/2025

      *** ********. Mr ******* contacted us Oct 09 and we responded Oct 13 for more information which he did not provide. I have cancelled the membership and refunded 4 payments which posted after he contacted us October 09.

    • Initial Complaint

      Date:10/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because:
      No one has responded 

      Business Response

      Date: 10/10/2024

      ****/****, 

      Thank you for contacting Take 5 Car Wash ************* Team. My name is ******* and it would be my pleasure to help you today!

      I have had one of my agents reach out to the DM and ask that they contact you. I do apologize for the delay in responding to your request. 



      Best regards, 
      ******* ******
      Supervisor, Southwest Customer Service

      Business Response

      Date: 10/16/2024

      ****, 

      Thank you for reaching out to Take 5 Car Wash.  My name is ******* and it would be my pleasure to assist you today! 

      I see the complaint is regarding a $76.16 charge.  This appears to have been for an oil change at Take 5 Oil Change. 

      We are Take 5 Car Wash.  Similar names, however we are not they. We must refer you to Take 5 Oil Change for your resolution as we do not have access to any of their records.

       

       

      Best regards, 

      *******

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

      Business Response

      Date: 10/08/2024

      Hi *******,

      We've called and emailed for enough information to cancel your account.  As you can imagine with nearly 1 million members we have several ******* ***** on record, but none that match your email or phone number. Please provide the last 4 digits of your credit card that this getting billed. 

      Thank you

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      I am rejecting this response because: Although they seemed sincere in their response, it has been nearly 2 months since this damage occurred and I got no response from them until I contacted BBB, so it would seem they're a bit less than sincere.  Winter is approaching and I'll need this wiper replaced before then to be able to safely operate my vehicle.  I want the wiper replaced with no further damage to my vehicle or the window, ASAP.  Thank you.  Michael McFarland


      Business Response

      Date: 10/08/2024

      Dear Michael,

      I sincerely apologize for the delay in addressing your damage claim. We understand how frustrating this situation must be for you, and we appreciate your patience as we work to resolve it.

      Please rest assured that your claim is important to us, I will reach out to site staff and make sure we get this handled ASAP

      Thank you for bringing this to our attention.

      Best regards,  
      Austin Klingensmith
      District Manager
      Take 5 Carwash

      Business Response

      Date: 10/10/2024

      Hello Michael,

      Once again I do apologize that this process has taken so long.

      I have spoke with the site staff and unfortunately they do not have the information available from your damage claim. 

       

      If you have the time would you please be able to visit the location and fill out a damage claim form, if you would rather email me so I can collect your information my email is [email protected]

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

      Business Response

      Date: 10/07/2024

      Hi ****,

      We have 4 tickets from you today. I do not see any previous correspondence. I will be communicating via those tickets. There you have asked for 3 months refund. I'll be processing that via ACH or Check as this location does not allow refund via credit card. Please respond to my email with which way you want the refund and the information requested so I can process it. 

      Thank you

    Take 5 Car Wash is NOT a BBB Accredited Business.

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