Complaints

This profile includes complaints for TTI Floor Care North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TTI Floor Care North America

  8405 IBM Dr Charlotte, NC 28262-4331

• 

  Oreck

  10 - 7780 Woodbine Ave Markham, ON L3R 2N7

• 

  TTI Floor Care North America

  270 Thf Blvd Chesterfield, MO 63005-1140

• 

  TTI Floor Care North America

  6107 Mid Rivers Mall Dr Weldon Spring, MO 63304-1105

• 

  Oreck

  3899 Mid Rivers Mall Dr Cottleville, MO 63376

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hoover promised me a replacement for my defective vacuum and stated it would be an upgraded model since the original UH71009V was discontinued.What I received was the exact same model: same UH71009V vacuum, same packaging, same defect history. I now have two identical boxes with photos and video showing proof.This is deceptive warranty handling. The unit they sent is already showing hose failure and non-functional suction, just like before.I demand a true replacement a different, upgraded model or a full refund and a written warranty extension. If not resolved immediately, I will escalate to the Attorney General, ***, and pursue public consumer protection action.

  Business Response

  Date: 06/27/2025

  Hi!

  I am happy to try to help. Our warranty process will replace with the same model, when available, but I am happy to replace with UH75260V High Performance Swivel XL ($179.99)- 5 year warranty will transfer to this unit, from the original purchase date of February 2024.
  Can you confirm that the new unit is still in its original box, and can be shipped back?  We will provide a prepaid shipping label. 

  I look forward to your reply.

  Customer Answer

  Date: 06/28/2025

   
  
  I am rejecting this response because:
  
  Thank you for your response. However, I must object to how this matter has been handled. 
  
  Your representative explicitly informed me that my original vacuum model was no longer available. Based on that information, I agreed to receive a replacement that would be a true upgrade — not the same defective model I had already been struggling with. It was made clear in our discussion that this was to avoid the repeated inconvenience to me (as a disabled single parent) and your company. 
  
  Yet, despite these representations, I received the exact same model you claimed was no longer available. This is not only highly disrespectful, but in my view constitutes deceptive business practice and a bad faith handling of the warranty. 
  
  Please note:  
  - I am entitled under the North Carolina Unfair and Deceptive Trade Practices Act, the FTC Act, and the Magnuson-Moss Warranty Act to a warranty process that is honest and fair.  
  - I am not obligated to accept a product that was misrepresented to me or that does not resolve the ongoing defect issue.
  
  I am requesting that you immediately:  
  ? Provide a replacement that is a **true upgrade**, meaning a more durable, reliable, and appropriate vacuum given my circumstances.  
  ? Provide documentation confirming that this upgraded unit will not reset or shorten my warranty rights.  
  ? Provide written confirmation that you will cover all shipping costs associated with resolving this matter.
  
  If I do not receive a satisfactory response within 5 business days, I will:  
  - Escalate this to the NC Attorney General’s Office for deceptive business practices.  
  - File formal complaints with the Federal Trade Commission (FTC) and any other relevant oversight body.  
  - Consider small claims action if necessary.
  
  I expect a prompt, fair resolution. Thank you.
  

  Business Response

  Date: 07/01/2025

  Our warranty process will replace with the same model, when it is in stock. I am sorry for the confusion or misspeak by the representative. We are pulling the call(s) to coach the representative, but I am happy to replace with UH75260V High Performance Swivel XL ($179.99)-5 year warranty will transfer to this unit, from the original purchase date of February 2024. Warranty will be valid through February 2029.

  Can you confirm that the new unit in your possession is still in its original box, and can be shipped back?  We will provide a prepaid shipping label for return and ship out the replacement model.
  

  
  

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hoover WindTunnel Tangle Guard vacuum (Model UH71009V) in February 2023. It failed and was replaced in October 2023. The replacement vacuum is now also failing. The engine cuts off randomly, the hose doesnt stay locked in, and there is no suction in the hose all documented in three separate videos.I submitted a formal warranty claim along with videos and a detailed written request asking for a more reliable replacement. Despite providing all documentation, Hoover responded that it would take 25 weeks to process. This is unacceptable.Last time, they honored my warranty and shipped a new unit the same day. This delay is causing hardship. I am a single father with two young children and a spinal injury. I rely on this vacuum for daily cleaning, and their delay is actively hurting my household.I am requesting a prompt resolution and a replacement with a better, more reliable model. I have all emails, receipts, and videos available if needed.

  Business Response

  Date: 06/18/2025

  Hello,
  
  We have processed your request and have ordered your replacement product.
  
  Order number is ******* 1826
  
  Please allow 7-10 business days for arrival of your order. Tracking information will be sent shortly, if you are unable to locate it please check your spam or junk mail folders.
  
  Ticket number for reference is: 25368022357
  Sincerely,
  *******
  Hoover *************

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  Oh, it was a serious burden how long they took to process it and however, I have to wait to have it sent when last time not too long ago when the same model vacuum went out, they sent it to me in less than two days and handle everything in one day

  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/25 I purchased a Hoover PowerDash Advanced Carpet Cleaner, order ******, 1st payment through ****** charged $36.84, for total $147.38. Several phone **** today refused to process cancellation as item did NOT ship, & I found item locally. With vague promises of 13 days later, Now a phony tracking that ***** has not picked up ************ to shut me up. It didn't work Hoover is committing consumer fraud.

  Business Response

  Date: 06/12/2025

  Hello ,
  
  Thank you for contacting Hoover Customer Care. 

  Customer refund could not be processed at the time the customer contacted our ***************** because the order was in transit to the customer. We have confirmed this order has be completed and delivered by ***** on Thursday, 2025-06-05 at 12:20 PM. If the customer requires further assistance. We will be glad to assist, and ask that the Customer please contact our customer service.

  
  Sincerely,
  *******
  Hoover Customer Care
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I incorrectly selected the wrong company on claim # ********.This submittal is the correct company.The issue is the same.Dirt Devil does not support my claim. The product BD30005 does not work properly. It is less than 2 years old. They have a 2 year warranty but require a receipt. Does any of use retain a 2 year receipt? I have sent them a video of the defective hand held vacuum but that was not sufficient. Also the unit is in great shape but does not work properly. It is not about the money *****, it is about their lack of customer service they offer, no part replacement, no repair.Please help.Please help

  Business Response

  Date: 06/04/2025

  Hello,
  
  Thank you for contacting Dirt Devil.
  
  Our apologies for any inconvenience this may cause but in order to validate warranty, we need a copy of the purchase receipt. Information regarding warranty coverage is located in the owners manual included in the box upon purchase. In order for any warranty claim to be completed, a copy of the receipt must be provided to ************* or the designated service center at the time the product is taken in for service.
  
  Retailers may be able to reproduce a copy of your proof of purchase. If any of these options arent feasible, we are willing to provide a discount on a new product of your choice (excludes bundles and units already on sale). If you would like to take advantage of placing an order at a discounted price, please call *************** to speak with one of our live agents.
  
  Should Customer have any other questions or concerns, dont hesitate to reach out.

  Kind regards,

  ******* L

  Customer Answer

  Date: 06/04/2025

   
  I am rejecting this response because no one would retain a 1.5 year warranty in my estimation.

  Also, I purchased from Big Lots and they went bankrupt. 

  Big Lots are beginning to reopen stores but getting a receipt from them will be impossible.

  Please reconsider the request. 

  If you give me a discount would it be 50% plus. A 15% discount is not sufficient.

   

  
  

  Business Response

  Date: 06/06/2025

  Hello ,
  
  Thank you for contacting Hoover Customer Care.

  As a good will gesture and one time offer, of 30% off discount (excludes bundles and units already on sale). If customer would like to take advantage of placing an order at a discounted price, please call ************** to speak with one of our live agents. 

  This offer is available until 06/-7/2025. 
  
  
  Sincerely,
  *******

  Customer Answer

  Date: 06/07/2025

   
  I am rejecting this response but ask only that Dirt Devil  in the future have better customer relations and goodwill.

  As of this time, I will never buy a Dirt Devil product again, and if asked about ****** products will steer people away from Dirt Devil.

  it is unfortunate that a ***** product can cause such frustration on the customer and leave him such a sour taste regarding with manufacturer.

  Dirt Devil looses, not me. *******,  Eureka  etc are very pleased with your action and they thank you.

  Ken 

   

   

   

   

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hoover OnePwr Cordless Stick vac a year and a half ago and it just stopped working last week. Just died and will not power on. The vacuum has a 3 year warranty. I contacted Hoover and they made me send them 1st, a video of it not working, then 2nd a video of the charger working, then 3rd, a photo of the back of the battery. All of this was required in separate emails, one a day so as to needlessly prolong the procedure. Since then I haven't heard back from them. ticket number for reference is: ***********

  Business Response

  Date: 05/07/2025

  Hello 
  
  Upon review customer ***** ********** ******************** claim and internal information. We are confirming that customer did provided accurate information for warranty.
  We have emailed customer the replacement instruction for unit BH53350.

  We appreciate customer response and look forward to processing your warranty replacement

  
  Sincerely,
  ******* L

  Customer Answer

  Date: 05/13/2025

   
  I am rejecting this response because:
  
  

  To date I am still waiting for the business to make good and ship the replacement vacuum.  I have emailed them and they have not responded

  ***** **********

  Business Response

  Date: 05/14/2025

  Good morning 

  Please notes that we have placed a replacement order CTC1D106661839. Customer was advise by phone and sent the email confirmation below:

  Hello *****,
  We have processed your request and have ordered your replacement product.
  Your order number is CTC1D106661839.
  Please allow 7-10 business days for arrival of your order. Your tracking information will be sent shortly, if you are unable to locate it please check your spam or junk mail folders.
  Your ticket number for reference is: 23162540718
  

  Please advised if customer need any further assistance.

  Sincerly,

  ******* L

  Customer Answer

  Date: 05/16/2025

   
  I am rejecting this response because:
  
  **PLEASE SEE ATTACHMENT**

  Hello, I received the replacement vacuum today and they sent me an far cheaper and inferior model.  I'm assuming mine is no longer made, but this model is NOT an equivalent (See attached)  I had the more expensive and better performing Blade Max and they sent me the Inferior Emerge as a replacement. This is NOT acceptable and I do NOT accept their response.  Please add this to the complaint and forward to the company.

   

  ***** **********

   

  Business Response

  Date: 05/19/2025

  Hello,
  You are correctthe Hoover ONEPWR Blade is no longer being manufactured. It has been replaced in our stick vacuum lineup by the Hoover ONEPWR Emerge, which incorporates enhancements based on valuable customer feedback.
  
  If you havent tried the Hoover Emerge yet, we highly encourage you to do so! Its a powerful, versatile vacuum designed with your needs in mind.
  
  Please note that your ONEPWR Emerge ($199.99) replacement takes on the warranty of your original Hoover ONEPWR Blade, purchased on November 12, 2023, at Boscovs ($119.99). As a result, your new unit will be covered under warranty until November 13, 2026.
  

  Customer Answer

  Date: 05/21/2025

   
  I am rejecting this response because: uh, no, it is an inferior product and you are foolishly comparing list price to sale price. The list price of my Blade was $399, so you gave me a lessor product that is rated garbage and disliked by all customers. Look at the ratings and reviews. You just think I'm stupid 
  
  

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty on my steam cleaner, and the business is refusing to honor the warranty. They are telling me that they need the receipt from 2020, that I provided to them in September 2021.

  Business Response

  Date: 05/02/2025

  Hello 

  Upon review customer ******* ***** ******************** claim and internal information. We are confirming that customer been sent a replacement unit on 04/30/2025 with order number: CTC1D106659472 and ticket: 23190326306 for FH52000V
  Hoover SmartWash+ Automatic Carpet Cleaner under warranty.

  An email confirmation has been sent to customer with the instruction on these information. We have also confirmed with ***** tracking number: 288074027366, That parcel was successfully delivered
  Thursday, 2025-05-01 at 11:53 AM.

  Please let us know if you need any further assistance.

  Best regard, 

  ******* L

   

  Customer Answer

  Date: 05/03/2025

   
  I am rejecting this response because:
  I shouldnt have had to pay for another unit when the original unit was purchased 7/2020,and replacement 9/2021,neither warranty has expired,upon discovering that the unit is still covered,I dont feel that I should have to pay for the same replacement unit,thats what the warranty is for 

  Customer Answer

  Date: 05/05/2025

   
  I am rejecting this response because:
  
  I would like to clarify that I didnt get a replacement,I purchased a new unit because I was given such a hard time knowing that I received a unit in 9/2021 and I had to have a receipt to get it and you should still have it,I would like a refund on the purchased unit and focus on the unit that I have,because its still under both warrantys
  

  Business Response

  Date: 05/07/2025

  Hello 
  After careful reviewing customer profile and tickets. We were able to confirm that customer was not sent a replacement unit, but instead made a purchase of a new unit.

  
  We sincerely apologise for the inconvenience and would like to assist customer with a warranty towards SmartWash FH52000 unit purchase 7/6/2020 and recent purchase. 

  
  An instructive email communication was sent to customer via email on May ********, offering assistance and instruction to process warranty regarding this issue Ticket#***********. 
  Looking forward to receiving a reply and assisting further.
  
  Sincerely,
  ******* L 
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Hoover SmartWash Pet Automatic Carpet Cleaner Machine back in November of 2024. It worked great until mid April 2025 when it no longer would spray any water. I contacted Hoover Support, on April 23rd, and after hours on the phone they sent me two emails. One to provide them with the receipt of purchase (which was already uploaded at time of registration) and a second one to provide an short video of the issue. I attempted to send a short video (18 seconds long) and their email server rejected it as being too large. My husband then added the video to DropBox and added a link to the email requesting the video and sent it to Hoover. On April 30th, Hoover Support responded again asking for the video, which we cannot send as their email server will not accept it due to size constraints and we provided an alternative means for them to get the video. Not to mention, the video is only going to show them that no water is spraying out of the machine rendering it useless. We are requesting a replacement be sent out to us and if they want the non-working one back, then they need to send us a shipping label along with the new one so we can box up the old one and ship it back.

  Business Response

  Date: 05/01/2025

  Hello 

  
  Upon reviewing customer ******************** Claim and ********************** open warranty ticket 22729638574. We have been able to review customer video, receipt and are sending customer replacement instructions email.
  Please instruct customer to review the email and respond accordingly.
  Once we receive the required pictures, Customer can expect their replacement within 7-10 business days per standard ***** ground shipment.
  
  Kind Regards
  ******* L

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unscrupulous, business practices, and poor customer service.Order #: ****** I ordered the PowerDash Pet Advanced Compact Carpet Cleaner,and received the Steam Mop as a gift with purchase.I returned BOTH items due to poor product quality, and missing parts.I received a partial refund of $78.22 instead of the full amount of $128.51.I have tried to call Hoover several times to resolve this issue, however, there is a language barrier and or poor customer service.Tracking numbers for returned items:791675431112, and 7916 7543 1101 It is my hope that the Better Business Bureau can help resolve this issue. If not, I will have to contact my bank and request a charge-back/********** is unprofessional that I did not even receive a email response from ************************** after emailing them three times to explain the situation.

  Business Response

  Date: 04/15/2025

  Hello

  Customer was refunded $50.28 and an email communication was sent 04/14/25 and  04/15/2025 to customer. Ticket# *********** There was a system error, but this issue was corrected.
  
  We do apologize for the inconvenience.
  

  Kind Regards,

  ******* Lokofe

  
  

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau: THANK YOU SO VERY MUCH!
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Hoover ONEPWR Smartwash Cordless carpet cleaner machine on December 12, 2024. The machine worked for about a month or so. I noticed the machine was making a humming noise and not drying. I contacted Hoover and was advised the machine has a 3 year warranty. I was provided information for a service center in *******. I was also provided with ticket #***********. I took the machine to Buckhead Vacuums ************** on 3/22/25. On 4/10/25 I received a call from the service center stating Hoover is denying the claim. When asked why the *** told me he was unsure and that the machine should DEFINITELY be covered. This is unacceptable considering Ive had the machine less than 5 months and its not working. This machine cost me close to $300. Hoover should stand by their products and honor their warranties. I would like to get this issue resolved as quickly as possible being that Ive been without a working cleaner for some time now. I provided all the required info to the service center.

  Business Response

  Date: 04/15/2025

  Hello

  We are happy to assist customer regarding this matter. Please be advised that customer has been contacted by email and assisgned a new open ticket# 22407132586.

  Kind regards,

   

  Customer Answer

  Date: 04/20/2025

   
  I am rejecting this response because:
  I dont want to close the case until I get an answer on a resolution from the company. I responded to the request from the company and they advised it would take 3 business days for a response. I responded on 4/15. Hopefully, by 4/21 Ill hear back from Hoover with a response or resolution. Thanks 

  Business Response

  Date: 04/21/2025

  Hello

  Upon reviewing the information submitted by the *************** we found that the product was not purchased from an authorized reseller. Unfortunately, items acquired from unauthorized companies or individuals do not come with a valid warranty. Please note that warranties are non-transferable and apply exclusively to the original buyer.

  We recommend using the "Contact Seller" option in the customer  online order for further assistance.

  
  We sincerely apologize for any inconvenience this may have caused.

  ******* *.

  Customer Answer

  Date: 04/21/2025

   
  I am rejecting this response because:
  The cleaner was purchased brand new in the box. No matter whether or came from a Hoover store or not the warranty should still be valid. A warranty is a warranty regardless especially when the item is new. Hoover can easily verify the original purchase date based on the serial number. If the warranty is 3 years it should be honored. This is a fraudulent process to not honor a warranty on a brand new machine. Thats just like  saying if a person received a brand new Hoover product as a gift and are not the original purchaser if something goes wrong with the unit within the specified warranty period Hoover wont honor the warranty. Its not right and its a bad business practice. Hoover products are not cheap so you would expect a better process with customers and the warranty. I am not pleased and do not accept this non resolution. Theres nothing outside the box prior to purchase or prior to opening the product that states there are stipulations on where the item is purchased that allows Hoover to not honor their warranty. 

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After dealing with a malfunctioned vaccuum and calling Hoover customer service, I noticed that no one could point me to a manager, a corporate office or even a phone number and address for one. Every customer service representative said they were in *********, **, but no one could tell me who owned Hoover or any identifying information. The phone numbers given only lead to 3 options on an automated message and all 3 options go back to representatives who speak broken English. It seems bizarre, like Hoover does not exist. One phone number given said it was a company called *******, not Hoover. No manager, no CEO, no American English-speaking person. I don't think the company exists, but somehow they are distributing vacuums. Please investigate. Thank you!

  Business Response

  Date: 04/09/2025

  This issue was resolved yesterday, before this complaint was assigned to ****
  Please see the confirmation email sent to ****** yesterday, 4/8. 

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:

  My concern is not about the product or the service of the product; my concern is about the lack of identifiable information about the company to the public.

  Hoover needs a website that says it is now owned by ***. It needs to give the names and numbers for management of Hoover products (not just a customer service number). For all I know someone in a garage is selling used products to the public and pretending to be Hoover ***resentatives. The public wants to know where Hoover products are manufactured, what products are available and who is responsible for decisions about sales, manufacturing and distribution. 

  Every phone number associated with Hoover leads to a non-American sounding sales *** that cannot seem to understand my American English accent. No number is given for management if the company. 

  Thank you for hearing my concern. 

  
  

  Business Response

  Date: 04/09/2025

  Our official Site is ****************************************************
  
  Here anyone can review our Five iconic brands, company careers and the history of TTI.