Complaints

This profile includes complaints for TTI Floor Care North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TTI Floor Care North America has 21 locations, listed below.

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• 

  TTI Floor Care North America

  8405 IBM Dr Charlotte, NC 28262-4331

• 

  TTI Floor Care North America

  3828 S Lindbergh Blvd Saint Louis, MO 63127-1419

• 

  Oreck Factory Showroom

  5930 Zebulon Rd Macon, GA 31210-2031

• 

  TTI Floor Care North America

  6107 Mid Rivers Mall Dr Cottleville, MO 63376

• 

  Oreck

  6107 Mid Rivers Mall Dr Cottleville, MO 63376

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sirs:I would like to express my extreme dissatisfaction with the Oreck company. For close to thirty years, I have been a loyal customer of ********************. Unfortunately, over the past few years, the quality of their vacuums has significantly diminished. I feel that the company, with my extensive history of purchases, should supply me with complimentary replacements for two vacuums which completely fell apart. I can provide the detailed information of these specific items after the Oreck company responds to this complaint. Again, I am not looking for a free item(s), but I just feel that with the money spent on these supposed high end vacuums, I do feel that it is unfair to sell vacuums which easily fall apart and/or stop working completely. With the older Oreck vacuums, they are still working well, but this complaint is with the newer models.Thank you for your time!*** **** ************

  Business Response

  Date: 04/09/2025

  We are happy to hear more about your experience and feedback.
  Please provide us product model information, and where was the item purchased. 
  Any pictures or videos are helpful as well.  Once we have this information we will start a Customer Ticket, and will communicate via email, through the Ticket so the information will be avaialble for future reference

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:
  I would like to know what the resolution will be before I go through the efforts of looking into the model numbers of these vacuums.  These two items were both purchased through ************************.   The battery powered vacuum just stopped working. The motor seems to be not starting. I am not sure how I can send a video of this aspect. The other vacuum, which is a plug in, is tilting over, since the arm/handle has, for some odd reason, bent.  

  Please let me know how to proceed.

  Thanks!

  *** ****

  ************

  Business Response

  Date: 04/10/2025

  Once the model information is obtained and we determine the issue, we will review the remaining warranty of the Cleaner(s) to determine next steps.  
  There is the option of a *************** if you wish to have a technician inspect the cleaners. 
  **************************************************************
  
  

  Customer Answer

  Date: 04/12/2025

   
  I am rejecting this response because:
  Dear Sirs:

   

  I have pictures, which I will be sending, but I know that one vacuum is the Oreck Elevate Cordless.  This vacuum just stopped working.   It is a few years old and I do not feel that I should have to bring it into a service center, to pay out of my pocket, for an item which is considered "a lemon."    ************ should send me a new vacuum, and I will send the old one back to you within the box.

   

   

  Business Response

  Date: 04/23/2025

  We have created a customer ticket for Mr. *********** This will allow for product images and information to be uploaded directly to his customer ticket- #  ***********.

  Once we receive the product model information, serial number, and a valid receipt, well be happy to review the details, confirm the warranty status, and determine the best next steps

  
  

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Hoover Power Scrub XL Carpet cleaner on 8-25-24. Used a few times to spot clean and noticed the clean water tank leaks water both when in use and when unplugged and stored on the machine. The carpet cleaner comes with a 2 year warranty. I cantacted Hoover customer service 2-26-25 regarding the warranty and the clean water tank leaking. Went through all checks with support agent and the clean water tank is defective and does not sit on the machine properly. Poorly manufactured cheap plastic part. After reading product reviews regarding the carpet cleaner, this is a know issue with this model (FH68050). I sent in receipts, photos and videos. They asked me which shampoo I used which was the Hoover sample bottle plus maybe some Woolite which states on the bottle it works with serveral brands of carpet cleaners including Hoover. Hoover told me my 2 year warranty is void because of the soap. The soap has never come into contact with the clean water tank. The soap has nothing to do with the defective water tank issue. I asked to speak to a supervisor and was told they would contact me and no one has ever called. Warranty states "We recommend using only Hoover solutions. Damage caused by use with other genuine Hoover solution, parts is not cover by and may void your warranty."It says MAY void warranty--not SHALL void warranty. I believe this is fraud and taking advantage of the customer. I would like my money refunded for the defective product or replaced with a product that does not leak. Hover customer service is ************ SN of my carpet cleaner #AT23471D090258price paid $199.99

  Business Response

  Date: 03/25/2025

  I have responded to the Customer. We look forward to honoring the warranty

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 weeks ago I bought a brand new ****** vacuum I unboxed it finding the clip that holds the canister locked broken? I then returned it and got another upon unboxing the second one I found that one broken also, I found no damage to the box its a problem with how they are packaging the item from the factory

  Business Response

  Date: 03/13/2025

  I have emailed the Customer this morning, and will have no issue getting his issue resolved.  He has provided all information needed to provide a replacement unit.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this vacuum for Christmas, it was the only thing I asked for and to be honest the only present bought in my house. My kids opened empty boxes the cracker rolls in them! My husband bought this so I could vacuum the cat litter that gets out side the box when the cats leave. It tends to track down my stairs and I hate walking on little pieces of sand. So he bought this for me, from the first use it didn't **** up anything! I put it back in the box and said it was trash and needed to be returned. But because of my disability, I didn't make it back to ******* in the 30 days they allow for returns. So I called the company. I was first advised to take the filter out and try it that way. It worked slightly better, but even on a full charge it could not vacuum a space the size of a 8x8 tile without running out of power and suction. How is that helpful. I tried again, cleaned the whole thing, charged it for two days, tried to vacuum some spilled sugar! Nope! The battery drained so fast that it didn't have enough power to work, once the power level goes down slightly it stops sucking. It's been maybe a month since my first call to the company, and today I attempted the sugar pick up. Now why has it been so long, because I see no need in using this, it doesn't work at all and just makes me angry Everytime.! I have tried to use it 4- maybe 5 times! In three months! I know that Everytime I attempt it, it won't work and I might as well grab a broom and a different vacuum if I want to get anything done. It's a waste of time, plastic, and energy to try to use it. It's brand new! This should not be how I perceive a product that has only on purpose! I have contacted the company 2 times and gotten the run around, make a video, find your receipt, on and on. It's just excuse after excuse. I don't want it, I don't want a replacement, I just want to mail it back and buy a better product that will work! I've never been so disappointed in a company and a product

  Business Response

  Date: 03/24/2025

  An email was sent to ******** on Friday 3/21- we have yet to hear back from the Customer.

   

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hoover pet carpet cleaner in February of 2023. In or around January of 2024 the carpet clean started making noises and had a burning smell to it. I contacted customer support as this product has a 5 year warranty. I started the warranty process. I have sent all supporting videos and documentation that they have requested. I have emailed them upwards of 7 times trying to get them to send my replacement device and they have yet to send it. I have cut the cord off my other product but I still have it in my possession if they want it back. I just want my new device or a refund to go purchase a different brand.

  Business Response

  Date: 03/07/2025

  We are deeply sorry for the delay in processing the customers warranty replacement.  We have processed a replacement unit and it will arrive within 7-10 business days via FedEx.  For the inconvenience, we have included a carpet powder bundle at no charge.  We have responded to the customer directly by email.

   

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dirt Devil vacuum at ******* in *******, ** in September, 2024, however, I did not keep the receipt. A few months ago, I tried to turn the unit on and it didnt work. I tried several plugs within my home and the vacuum still didn't work. I contacted Dirt Devil customer service and was told to send them a video of the vacuum not working, which I did. They told me I would receive a refurbished vacuum as a replacement with no warranty and I said that would fine. They informed me a replacement would be coming soon. That will be a month this coming Monday February 17, 2025. There has been no response from the company since that time of them informing me I would receive another vacuum. I would like them to send me my vacuum as soon as possible. I have a pacemaker and Im not allowed to use many vacuums because they are too heavy for me to push, but this one suits my needs.

  Business Response

  Date: 03/07/2025

  We originally sent replacement instruction in January, to our Customer.  There was no customer reply.
  
  I have now contacted the Customer again, via email,  with the Replacement instructions.  I will be looking for her reply.  Happy to get this resolved for her asap.

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8, 2023 I received a notification from TTI Sweepstakes claiming I am a winner of the HOOVER ONEPWR Registration sweepstakes per below copied message: "Per the rules, please respond to this email within 3 business days of email receipt (12/8/2023) to claim the $1,000 prize. In order to send you the **** Gift Cards equaling $1,000, we need a completed affidavit and W-9 form (needed for any prize valued $600 or more). " I have sent over the required documentation and then never heard back from them, and never received the **** Giftcard. Last week I got a 1099-MISC form in my mail , reporting $1000 of income. Since I never got this money, I reached out to them and requested to either send the Giftcard OR Cancel the 1099-MISC form, since it misrepresents the that I received $1000 , when in fact I did not . I sent the mail requesting a resolution on February 5th and they ever responded. Since they did not respond to my earlier emails either, I am writing to request help from you. I want this issue solved in one of the following ways: receive the $1000 Gift card OR get a cancelation/ correction on the 1099-MISC form, since I do not want to pay taxes for income I never received. Thank you

  Business Response

  Date: 02/14/2025

  To Whom It May Concern:

  We've reviewed our records and confirmed that a redemption code was sent to the customer via email in 2023. We understand the customer has won the sweepstakes, and we sincerely apologize for any inconvenience this may have caused. We've just sent a new redemption code with funding to the customer, and we have a record of the email being sent.

  Please let us know if additional information is needed.

  Thanks,

  ******* *******

  Hoover Customer Experience Team

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hoover Vacuum Cleaner. The handle has recently broke and now I have a vacuum cleaner that I cannot safely use. Hoover refuses to do anything because it is out of warranty. I just recently happened. With money as tight as it is these days. This is how they process customer service. I should not have to purchase a brand new vacuum cleaner after 2 years. What does this say about their products and their unwillingness to help the consumer. I asked if there is another handle that can be purchased. No it was suggested after speaking with customer service to just purchase another vacuum cleaner.

  Business Response

  Date: 03/04/2025

  On February 3rd, 4:34pm CST, I attempted to contact the Customer via email. As of this time February 4th, 3:11pm CST- she has not responded.  I look forward to obtaining a few more details from her regarding her unit, and getting this issue resolved.

  Customer Answer

  Date: 03/04/2025

   
  I am rejecting this response because:

  I have responded to Hoover with the information requested, and I am awaiting their response

  
  

  Business Response

  Date: 03/13/2025

  Hello- ******* responded on March 4, 5:18pm CST, I responded at 6pm CST, requesting her complete address information.
  
  She has not replied since then.  I am unable to proceed without her complete address (shipping) information.

  Customer Answer

  Date: 03/13/2025

   
  I am rejecting this response because:  I have replied today and on 3/4/25 to 2 different emails. Please see attached. 
  
  

  Business Response

  Date: 03/16/2025

  Look forward to getting one additional picture, and following up with replacement instructions. 

  Customer Answer

  Date: 03/17/2025

   
  I am rejecting this response because:

  I have submitted the documents as requested.  Awaiting Hoover's response.

  
  

  Business Response

  Date: 03/18/2025

  Customers replacement order was completed this morning. 3/18/2025
  She was emailed a confirmation number

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vacuum 05/19/24 from ******* and from day 1 I was unable to return to the store. When you present to the store with the receipt, the register prints out a receipt with a 800 number to call Dirt Devil/Hoover. I reached out to Dirt Devil/Hoover regarding issue with vacuum and requested a refund per ******* associate due to them being unable to refund the item b/c Dirt Devil/Hoover has some type of restriction on the item for returning to the store. I spoke with 3 customer service reps/Team ***** through email regarding a full refund and they refused because the vacuum was not purchase online through their site. I explained to Honey/Team Lead that I am unable to return to the store for a full refund due to a restriction being on the item stating not to return to the store. I am requesting a full refund and if needed, the vacuum can be sent back to Dirt Devil/Hoover if they arrange for pickup.

  Business Response

  Date: 01/22/2025

  Have sent an email to the customer letting her know we will send a prepaid ***** shipping label so we can get her unit sent back to us. We will issue a refund check to the customer for $84.53 and this may take up to 10 business days. 

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second complaint re: Hoover vacuum "Whole House Rewind" Model # UH71250 Mfg. Code J19A AT 12 Amps Windtunnel. Defective vacuum and parts.This vacuum falls apart when using, and the accessories are defective, My daughter and I try to vacuum and we need to keep the tab from opening, and bending down to keep the tab closed is too much for me. I have osteoporosis and have difficulty also with the attachments that keep falling apart.I am 81 years old and I do not have a phone that takes pictures.I do not want a replacement, but $250 toward another brand vacuum.

  Business Response

  Date: 01/23/2025

  The customer has been contacted and it was explained that a $250 credit could not be offered but with a valid receipt we could instead do a Warranty replacement. The customer said they could not get a copy of the receipt so a 15% discount was offered.  The customer refused the offer.  The final decision has been made for Hoover to provide the customer with a one time courtesy replacement unit that will not have a warranty and once the customer provides the cut cord/label pictures that were requested we can proceed with placing an order for a new unit.  The customer does not wish to have the same model UH71250 so we will be sending a different model #UH71300V.