Reviews

This profile includes reviews for Belk's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Belk has 116 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Belk

  2801 W Tyvola Rd Charlotte, NC 28217-4500

  
• 

  Belk

  4400 Sharon Rd STE 505 Charlotte, NC 28211-3592

  
• 

  Belk Department Store

  2600 Beach Blvd. Biloxi, MS 39531

• 

  Belk

  600 Friendly Center Rd Greensboro, NC 27408-7804

• 

  Belk Department Store

  150 Dogwood Avenue Flowood, MS 39232

Review Details

• Review fromJeanne B

  Date: 05/16/2025

  1 star
  This complaint concerns Belk's in *****************. I went today to shop. I was taken aback. This Belk's store has always been a beautiful store. It looked like someone's messy attic. Clothes were on the floor, draped over the racks, thrown in cubbies unfolded and different brands crammed together on racks. There was one dressing room for women with clothes piled up in the stalls. The carpet was filthy and trashy. Is there even a manager? Is there any oversight. There is certainly no one working to help you.The company owning Belk's now evidently doesn't care in the least about customer service.

• Review fromLili L

  Date: 05/12/2025

  1 star
  I don't know if the way I spell her name is correct, ****** but she kept repeating the same thing to me after I've been waiting for my order for 3 days and I still haven't received an email and it's still being processed.After I paid for same-day delivery, the store took the money,She tells me that she is the boss and that no one is above her and that she can't do anything for me, that I just have to keep waiting for 4 to 10 more days.And I'm very upset because I don't have my money or my order. I'M GOING TO EXPOSE THIS ON SOCIAL MEDIA so everyone knows and no one else buys from this store.

• Review fromTami P

  Date: 05/03/2025

  1 star
  The ******** store has terrible wi fi to use their app to scan items for prices. I was so frustrated with the excuses I was given as to why my app would not work and the store's wi fi is so bad that I left the store without a purchase. This happened numerous times. The employees acknowledged terrible wi fi but said Belk will not upgrade or add wi fi boosters to the store. They told me to go outside or near the door. How do you take merchandise outside to scan with the app for a price? Come on Belk ... YOU CAN DO BETTER!!!!

• Review fromDaphne H

  Date: 05/03/2025

  1 star
  I would give no starts but I already Clicked it and cant remove it - I ordered a pair of rather expensive shoes from Belk.com - when they arrived this morning they were neat to heck and back and the package only contained the bottom Portion of my shoe box, no lid, the box was torn in 3 places, the shoes were damaged with a Stain on the side and they were held together with zip ties. It was the poorest excuse For packing and quality assurance I have Ever received through ordering. These shoes were not Cheap - which made it worse and the buckle of the shoe was damaged. If you are going To spend $150 on shoes - especially when things are so expensive as is right now, you really expect better service in maintaining the quality of the items. Them when I promptly contacted *** Belk they told me they could not offer a replacement through their ayat because there was only One more showing in the inventory. I will never order from Belk again due to this poor attempt to package and care For the items being Purchased my the consumer. Worst service ever.

• Review fromAngel E

  Date: 04/22/2025

  1 star
  Belk has the SUPER SORRY MANAGEMENT they won't even try to help the customers or their employees

• Review fromMary R

  Date: 04/22/2025

  1 star
  Dont expect to get your reward dollars back if purchase is returned! I bought a dress for $29.99 and used $30 in reward dollars. When l returned item l was told my $30 in reward dollars would be returned to my account. My account showed $31.00 in pending rewards but to wait 10 days and call. After 10 days l called and was told there was no record of my order nor return and nothing shown pending. My account now shows return and $19.99 in reward dollarswhich l also didnt get. Also no one at Belk in *********** knows how to exchange items so you have to wait until rewards are returned to purchase correct size. I have also sent a request email to which *** had no response. Good luck on finding a salesperson if you shop on site. I am very disappointed in how this company does business.

• Review fromKimberly T

  Date: 04/19/2025

  1 star
  The Belk credit card compares unfavorably to other credit cards. The customers "earns" ********************** Rewards for using the card, but the merchandise the customer can buy with it is inferior and substandard. For the second year in a row, this customer received a Birthday Coupon for $10 towards the next order. And TWICE in two years, the coupon received in my mailbox and email was INVALID. Upon calling their customer service on 4/18 to voice a complaint, the representative said that the coupon received in this customer's email and mailbox was a bogus one, and not sent by the REAL BELK company. What a joke this retailer is!

• Review fromJennifer W

  Date: 04/16/2025

  1 star
  They sent me one pair of pants with a hole in them and another without a tag. When I took it to the store to return, they wouldn't take the one without the tag. I also never received a confirmation email. So I had to call customer support. They emailed me a return label but neglected to tell me it would take $11 out of my refund. It's their fault I had to return by mail so I shouldn't have to pay for that!!

• Review fromLaura C

  Date: 04/01/2025

  1 star
  Place and order this morning and as soon as I place it I saw that is was being shipped to the wrong address. I cancel the order and could not see where it was cancel.But realize it can sometime take a few minutes for the computer to talk to each other I waited . I then called customer service was on hold forever . I then hung up and walked out with my ************ and then tried calling when we got in the car. I then went to hold again and finally got someone who proceeded to tell me they could not help me nor had it been cancel. Now I could understand if this was the next day or something but this was literally only less than a hour . Even after explaining that was no one there that was connected with the address and I know changing address with *** or ***** does not work and they know that. So now my granddaughters Easter dresses will be going I do not know where . Do not shop with them because they will not help you at all.

• Review fromMi P

  Date: 03/25/2025

  1 star
  I went to purchase luggage. I found a set that I liked and went to check out. The price at the register was not the price on display so I went to take a picture. I was told that they would honor the price after speaking with an associate who had just clocked out. She sent me to someone else and once I get there, the last name ***** told me that was not the correct price and they would not honor it. Even after going back there to see the price which was on display. I told her to show me what was the product on display of the price I saw and she COULD NOT, even after saying that she set the display. RIDICULOUS!!