Business Profile

Door Manufacturers

JELD-WEN

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for JELD-WEN's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

135 total complaints in the last 3 years.
43 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 5 specialty windows from Menards but when I installed them I encountered multiple issues condensation, freezing, wind coming in, and bug coming in through the windows. I have spoken to the company to get assistance and they have offered no help and say there&#**;s no issue with the windows. I have provided multiple photos showing the moisture and frosting and they still refuse to accept responsibility for a faulty product.
Business Response
Date: 03/13/2025
A JELD-WEN representative has contacted the customer to offer an in-person inspection of the windows. The offer was accepted.
Customer Answer
Date: 03/24/2025

I am rejecting this response because:

*On 3.3.25 we received a phone call from a lady from JELD-WEN, first name ******, and gave us an email where we can send photos of the windows. The email did not work.
* 3.12.25 The lady called again and stated that their email does not work. She asked us to give her our email. We gave her our daughter's email. Even though she told us she will email us right away, No message was received.
* 3.17.25 The lady called again and gave us her personal email and said that on 3.24.25 at 10:00a.m. Some kind of window specialists will visit our home. Our daughter sent photos of the windows to the personal email provided. We have no idea if they got the email because we didn't get any response.
It is Friday and we are not even sure if anyone is truly coming on Monday.

Sincerely
Hana Kosc

Business Response
Date: 04/02/2025
A JELD-WEN warranty representative notified the consumer that the field technician completed warranty repairs to the windows, and they are now operating as designed.
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought jeldwen patio door with complete slab to 2020. Open arrival doors were scratched and due to the unique paint and covid jeldwen was unable to send technican out and ended replacing complete slab in 2021. Since the replacement I have had numerous problems that have been reported everything from gaps at the door line leaking to not properly closing. Every time I have reported an issue I was told it was an installer issue not once JELD-WEN ever offered to send a technician to even evaluate the problems. I could never understand why they kept telling me installers issue since it was complete slab and all the problems where within the frame not outside of it. Finally, after my door is starting to fall apart I decided enough is enough and coupled with I had seen Jeldwen service vans recently I decided to reach out again. Finally, they put me in touch with a virtual technician and was able to discuss ALL my issues. The virtual technician was able determined the issue and was told someone from Jeldwen would be contacting me. I did ask if it was an install issue and was told, "NO." Jeldwen never calls just sends emails that are often overlooked because they go to spam . I called customer service regarding the claim and they resent me the email indicating they are replacing everything within the frame except I'm responsible for picking up the doors, installing them and disposing old ones because I'm outside the labor warranty. I have sent several emails along with several conversations regarding the same issues since 2021. It's only now Jeldwen has realized it's a manufacturer problem and that's only because of the virtual technican assessment ( a which was a service never offered to me before.) When speaking to the customer service I asked to speak to a supervisor regarding the install and was told that they're are no supervisors to speak to which is why I'm contacting the BBB. I'm a 50 yrs single woman in remission from cancer.
Business Response
Date: 03/04/2025
A JELD-WEN representative has offered the consumer a goodwill service visit to install the warranty parts. Direct contact information has been provided to the consumer.
Customer Answer
Date: 03/05/2025

I am rejecting this response because: Yes, Jeldwen did leave a voice-mail but I was unable to understand completely what was said. I returned phone call 2 days ago now along with a follow up email and still no respond back. No details were provided and I am still unaware what is actually being done for a resolution.

Business Response
Date: 03/11/2025
The consumer has confirmed acceptance of the offer of a goodwill service visit to install warranty parts.
Customer Answer
Date: 03/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. However, can you please provide an ETA?

Thank you.
Initial Complaint
Date:01/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Jeld-Wen $20,000 for Wind/Impact resistant windows. 8 windows are failing. Warranty claims Lifetime warranty. Jeld-Wen has not in good faith satisfied any portion of repairs. Most Customer support phone numbers don't work. No one calls back. If Jeld-Wen cannot timely find and install the correct mechanical parts then they must replace the entire original wind resistant window at their expense.2 issues with Jeld-Wen Windows warranty service.1st, they aren't rectifying the problems in a timely fashion, which they acknowledged are covered by warranty. Jeld-Wen was informed of the defective windows September 10, 2024. I was told multiple times that the parts were in. Jeld-Wen now says the parts available March 7, 2025 ? 6 months is an obscene amount of time to wait for balance bars to be replaced. Due to my other schedules, this job will not be able to be performed between March 23 and June 15, 2025. Jeld-Wen has had plenty of time to complete this job prior to my other obligations. Second, I was informed on September 10, 2024, again on October 30, 2024, and finally on November 22, 2024, that all defective windows, which were labeled by the Tech on Novenber22, 2024, are covered and would be replaced along with all needed mechanical repairs. On November 24, 2024, Jeld-Wen decided to renege on the agreement to replace all seven (8) defective windows. The Technician did replace 2 defective windows, but, the Technician didnt have any other windows or parts with him for the job with the reason the wrong windows and parts had been provided for the job. He agreed the windows will be replaced. To date, only two (2) have been changed and one mechanical repaired. Thats it. Nothing. Jeld-Wen owes me replacements. Special Note: I was informed that Jeld-Wen knew of ***************** Flaws of these Wind/Impact Windows and has since redesigned them. Was it that the windows were simply failing and replacing them became a liability?
Business Response
Date: 02/13/2025
A JELD-WEN representative has attempted to contact the consumer multiple times to discuss the warranty claim. Direct contact information has been provided to the consumer.
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jeldwen sold me pre-finished doors + windows that arrived poorly primed/primed and not finished. When asked to help finish paint the windows, JeldWen has responded with a can of paint and a small labor budget that will not cover the work needed to properly finish these window/door units. We feel like we sold and inferior product, horrible quality and the JeldWen has left us with no good option to remedy.
Business Response
Date: 02/11/2025
A JELD-WEN representative has contacted the consumer with an offer. Direct contact information has been provided.
Customer Answer
Date: 02/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new town home in Oct 2003. The windows windows and patio doors are defective Jeld Wen products. The windows have failed over the past year with the following issues:The window frames are cracked in some areas of the house There are windows that have discolored There is some odd reddish orange mold in some of the windows along the bottom area The patio door frames also have cracks The windows and patio doors are pulling away from the frame that is part of the drywall The windows resin is warp in some place allowing moisture in between the double panes Very disappointed it took so long to figure who manufactured these windows .My neighbors have the same issue.
Business Response
Date: 02/11/2025
The consumer has accepted an inspection by a JELD-WEN service technician to inspect the reported issues.
Customer Answer
Date: 02/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are building our own home in *********. Windows went in winter of 2024, and immediately we noticed several issues with our Jeld-wen windows. We went to the store they were purchased from and were told we needed to contact the manufacturer directly. We have been back and forth with this company for nearly 10 months with no real solution. We have had techs come out to the house and tell us there is nothing they can do for our defective windows and another online tech tell us that is just how our windows are made. They refuse to acknowledge that their product is defective and are knowingly selling these windows to future customers. Our screens do not fit the windows so we are unable to have our windows open during the months of May-October because the bugs are so horrendous. The flies also come in through the screens on the shut windows and are able to make it inside of our house. We had hundreds of flies in our house every day this fall. Now that its winter, the windows are all iced over and frozen shut. I will also be contacting the store who sold us the windows to make sure they are aware. When customers are spending tens of thousands of dollars on windows, I would sure hope that a company could stand behind their product and if there is a problem, be willing to solve it.
Business Response
Date: 01/31/2025
A JELD-WEN representative contacted consumer to offer an in-person site inspection of the windows. The consumer accepted and will be contacted with a service date.
Customer Answer
Date: 01/31/2025

I am rejecting this response because:
Jeldwen is saying that they need to set up another in home visit because there was missing information in their files. Ive already had a home visit. He told me there was nothing they could do but he would talk to his supervisor and I would hear from someone in a few days. I never heard from anyone. Ive had multiple virtual visits and nothing ever comes from it. I never hear back from them. There is never a solution. This is their way of delaying and trying to wear me down. They continue to suggest another visit. Another virtual call. And nothing ever results. Its a waste of everyones time and Im done. I agreed to the visit; yes. But it is definitely not a solution.
Business Response
Date: 02/05/2025
JELD-WEN has confirmed a service date with the consumer. This visit is to investigate the reported issues of condensation on interior of the home and screen fit.
Customer Answer
Date: 02/05/2025

I am rejecting this response because:
I am asking for a refund or replacement of our windows and the company will not address. They continue to say they need more information and deny any responsibility even thought we have been back and forth for almost a year with them. They continue to say we need more virtual appointments or techs at the house. After the appointment we never heard from them again. Its their way to try and wear us down.
Business Response
Date: 02/11/2025
JELD-WEN appreciates the consumers acceptance of an in-person inspection.   Once the inspection is completed, JELD-WEN will provide the customer an offer per the terms of the applicable warranty.
Customer Answer
Date: 02/13/2025

I am rejecting this response because:
I will not accept any response as solving the problem until after jeldwens mandatory tech visit. They have done this before. The tech comes and then nothing happens. This is not an adequate solution to our problem.
Customer Answer
Date: 03/10/2025

I am rejecting this response because:
Im writing to inform you that my complaint has not been resolved with the company. You closed our case because the company was working to resolve our issue by sending a tech to our house even though they have done this before and then I dont hear from them again. Well, they sent the tech over two week ago and when I emailed because I hadnt heard from them, they said they would email me before the end of the week. This was on 3/4/25 and I have yet to hear from them. I would like our case to be re-opened and for Jeldwen to be contacted again.

Thank you.

**** ****

Business Response
Date: 03/18/2025
A JELD-WEN representative has provided the consumer a letter with an offer to resolve the claim per the terms of the warranty. The consumer has the contact information in order to respond to the offer.
Customer Answer
Date: 03/20/2025

I am rejecting this response because:
The company is claiming that they found no fault in their products. They did offer a small compensation but it does not meet our needs.
Business Response
Date: 03/24/2025
Per the terms of the applicable warranty, JELD-WEN has offered the customer a refund on the windows reported in the warranty claim.
Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand-new house from my builder in the summer of 2023 in ****************, **. The 2023 winter was relatively mild, and we did not experience any issues with our windows that year. However, in 2024, one of the large glass panels in our backyard sliding door shattered due to the cold temperature of -27C, which is typical for our area.After contacting JELD-WEN to use the 5-year warranty, I was informed that there is only a one-year warranty for this type of issue, which does not make sense. Last winter was not a typical Canadian winter in ****************, and as soon as the temperature dropped to -27C this year, it became clear that the glass did not meet the necessary standards to withstand cold weather.I requested that JELD-WEN take responsibility for installing substandard glass that was not capable of tolerating the cold temperatures, but unfortunately, they have repeatedly denied doing so.
Business Response
Date: 01/03/2025
A JELD-WEN representative contacted the customer to review the reported issues and provide the customer a copy of the warranty. The applicable warranty does not provide coverage for glass breakage as a result of external impact. The photos received from the customer clearly indicate an impact point as cause of the shattered glass. A quote for replacement parts and labor has been offered to the customer.
Customer Answer
Date: 01/05/2025

I am rejecting this response because:

We have security cameras around the house that monitor all movement near the patio door, and there is no recording of any external object striking the glass. There is also no single recording missing in our camera storage.
Furthermore, when tempered glass cracks due to cold weather, the damage typically starts from a single point and spreads across the glass. I have observed this before and explained it to Jeld-Wen.
It is clear that the glass broke due to cold weather, not because of an external object.
Unfortunately, Jeld-Wen has consistently been changing their reasoning to deny warranty service.

Business Response
Date: 01/08/2025
JELD-WEN has offered the customer a goodwill **********************. Once the part is ready the customer will be contacted to schedule a service appointment. The customer accepted the offer.
Initial Complaint
Date:12/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Jeld-Wen window through a ******** store in August 2024. It was picked up in November 2024, and I immediately noticed that they had built it with the wrong sill angle. I ordered 0 degrees, and it was made with a 14 degree angle, making it several inches too small for the rough opening. The paint job was also poor. I called the ******** store, who said I could either reorder or use the window as-is and send a request for reimbursement to ******** corporate. Because I needed the window in before winter, we paid to adjust the rough opening and made the window work. After several weeks, ******** sent Jeld-Wen and me a letter in the mail advising me that Jeld-Wen should contact me to make things right. They never did. Three weeks later, I contacted Jeld-Wen directly. I send many pictures of the window's incorrect build and additional paint and wood issues. They bounced me back and forth between managers before determining they could offer me $50. I said that didn't even cover the cost of materials to use the window as-is, and they said a manager, *******, would call me back to negotiate. Now, nearly a month later, he still has not talked to me. They built a $1200 window wrong. I would like 30% back to cover my costs to make it usable and for this ridiculous runaround.
Business Response
Date: 01/03/2025
A JELD-WEN representative has contacted the customer with an offer to resolve the warranty claim. Direct contact information has been provided to the customer.
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My backdoor that is clearly under warranty they will not send the parts to fix the lock. I cannot lock my back door and have been abused by the Jeld Wen employees who do not want to give you any type of parts.
Business Response
Date: 12/17/2024
A JELD-WEN representative contacted the consumer to review his warranty claim. A replacement lock has been shipped to the consumer. Additionally, as a gesture of goodwill over and beyond the applicable warranty obligations for the door, a replacement glass insert has been ordered for the consumer. Direct contact information was provided for any additional questions. Thank you.
Customer Answer
Date: 12/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:12/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or around November 15, I purchased bifold doors from **********. I bought 2 / 24 inch doors. Today I scheduled to have them installed on December 9 upon opening one of the packages the track was totally damaged. It obviously was packed that way because I cant see any other way. That part would be damaged because it was inside the packaging. So I figured I would call the manufacturer and save myself a trip back to ********** and have them send me the part. It was just the track that was damaged. So I was figuring this would be no big deal get the part. It would come in the mail and its not my fault that you are selling defective parts. Instead, I was wrong. I had to deal with ***** ****** customer care representative who proceeded to tell me there is no way he could send me this part without proof of purchase, which is the receipt which I thought I lost at the time of the call usually if you lose a receipt, decent companies have you take a picture of the barcode or some other way of proving you purchased it but instead, I had to deal with ***** who stated I couldve purchased the second hand and accusing me of trying to scam a track part. Like I have nothing better to do with my life then try and get over on Jeld-Wen. Anyway, I requested to speak to a manager, and ***** refused and that there are no managers available. So this is standard practice with Jeld-wen they dont stand behind their product. Most companies make an exception when you lose the receipt I mean its just the track I needed. So here I am with a defective door parts and out half the days labor of $200 because he cant install with the track provided. Worst company I have dealt with in my life buyer beware.. unacceptable. No manager cant escalate cant make an exception.
Business Response
Date: 12/20/2024
A JELD-WEN representative has contacted the consumer with an offer to resolve the warranty claim. Direct contact information was provided for any follow up questions. Thank you.

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JELD-WEN is NOT a BBB Accredited Business.