Reviews

Review Details

• Review fromDonald H

  Date: 09/30/2023

  5 stars

  Donald H

  Date: 09/30/2023

  ************** was very thorough and informative. He explained everything.
  

  Acosta Heating, Cooling & Electrical

  Date: 10/06/2023

  Thanks ******, we appreciate you taking the time to share your feedback about ****************** service! It's great to know that he provided you with a thorough and informative experience. Thanks for a great review and for choosing Acosta Heating, cooling & Electrical!

• Review fromMike B

  Date: 07/21/2023

  5 stars

  Mike B

  Date: 07/21/2023

  Very quick response! Was able to schedule an estimate and get the work done in under 24 hours.Outstanding electrician! Efficient, professional and personable.
  

  Acosta Heating, Cooling & Electrical

  Date: 10/06/2023

  Thanks ****, great to hear we were able to resolve your issue quickly and to your satisfaction. I will make sure our electricians and their manager hear your praise.

• Review fromtom m

  Date: 06/21/2023

  1 star

  tom m

  Date: 06/21/2023

  I have been with Acosta for several years. Each time that a tech comes out for a semi-annual check of my system, I get a new and more expensive quote for something totally different than what previous techs have recommended. It feels like the only reason for their semiannual visit is to find new things to sell.My most recent experience is why I am writing. A tech came out to check my system and told me that I had freon leaks in my furnace and air conditioner and I needed to replace the air conditioner. He told me that it was operating at about 20 5 efficiency and that it was out of warranty. He said that since the forecast was for hot weather in the next week, he should send a team out asap to order a new air conditioning unit over $9000. Rather than accept his recommendation, I had a second company come out for a second opinion. The techs from this company did a thorough inspection of my systems and told me that they found no freon leaks in either the furnace or the air conditioning unit and, after about five minutes on the phone, determined that the air conditioner was under warranty, and did not need to be replaced, but only the fan motor, which is covered under the warranty. They replaced the fan motor, and the unit has been pumping out cold air like it was new.My experiences with Acosta have left me feeling that their business practices and performance is either incompetent, unethical, or both.I reached out to the owner last week but have never gotten a reply.
  

  Acosta Heating, Cooling & Electrical

  Date: 06/29/2023

  Dear ***,We were disheartened to come across your review, we genuinely regret that your experience has been less than satisfactory and we want to assure you that your feedback is of utmost importance to us. So first things first if what this other company has advised you is true we need to take action and address this with the individual that came to your home. The reason we want to have a supervisor visit and why we have been trying to coordinate such is for us to verify and take appropriate action. Please return our call at ************** or email us at ********************************** so that we can coordinate a time at your convenience. We look forward to hearing from you and resolving this issue in a manner that reflects our commitment to exceptional customer service.Kind *****************************************************, ********************************************

• Review fromPhilip A

  Date: 06/11/2023

  1 star

  Philip A

  Date: 06/11/2023

  I've had Acosta checking my furnace and air conditioning units for two years now. They have always been professional and courteous. The reason I went with them was because I was over my neighbors house when a technician was inspecting his a/c. and I thought they were thorough in their job.With that said, my complaint is not in how they do their work but rather their estimate pricing to repair what they determined could be an issue down the road. In my case it was one capacitor and one connector. Their estimate to replace both would be $850.00 and gave me a card to save $100 on that work. I declined the work and went on Amazon and purchased both items for less than $50.00. (Yes, both for less than $50.00.) I replaced them myself in 25 minutes and cancelled their services the next day.Someone not able to do that type of work or an elderly individual would feel pressured and agree to their prices.I'm all in favor of making a profit but how do they sleep at night knowing their profit margin are so egregious. An $800.00 profit for 25 minutes of work......WOW.
  

  Acosta Heating, Cooling & Electrical

  Date: 06/21/2023

  Hey ******, We're committed to giving you all of the options for your home, good, better, and best. We're not the cheapest and we're not the most expensive but we try to provide a fair price for the high quality of service and speed we provide from the initial phone call/text or email to the highly trained background checked technician that comes to your home. we would love the chance to discuss this further with you at your earliest convenience. You can reach our office at ************.Kind Regards,

• Review fromFred L

  Date: 06/02/2023

  5 stars

  Fred L

  Date: 06/02/2023

  Your representative was right on time, very professional, knowledgible and cordial. She was also much better looking than any other techs that came to service items in my home.
  

  Acosta Heating, Cooling & Electrical

  Date: 10/06/2023

  Hi ****! We're glad to hear that ****** provided you with professional and thorough service! Your kind words are greatly appreciated, and we'll make sure to pass along your compliments to her! Thank you for choosing Acosta Heating, Cooling & Electrical!

• Review fromKenneth B

  Date: 05/17/2023

  5 stars

  Kenneth B

  Date: 05/17/2023

  Very impressed with the clarity of the description of the repair work undertaken. Tech was thorough and would not hesitate to use Acosta services again!
  

  Acosta Heating, Cooling & Electrical

  Date: 10/06/2023

  Hello *******! So glad that ************** was clear and thorough. Thank you for choosing Acosta Heating, ******************************************** & for your 5-star review! ?????

• Review fromBrian K

  Date: 04/21/2023

  5 stars
  Great availability. Great communication prior to, during, and after appointment. Very professional and trustworthy. Thank you.

• Review fromBeth S

  Date: 04/18/2023

  5 stars
  ********* was one of the best technicians that we have had. He is so knowledgeable and eager to help. He solved a problem that we thought was unfixable. I am going to request him every time.

• Review fromWayne H

  Date: 04/17/2023

  5 stars
  Another timely, professional maintenance visit from Acosta. He was short one filter, but called and got that delivered right away.

• Review fromJack O

  Date: 04/04/2023

  5 stars
  Ive used Acosta Heating & Cooling for several years. They installed 2 Cooling units and 1 (maybe two, cant recall) Furnaces. Each time, their work was done by professionals, were prompt and cleaned up afterwards. They have gained my trust as a reputable company.