Reviews
This profile includes reviews for Extended Stay America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3,581 Customer Reviews
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Review fromSteevo S
Date: 03/21/2024
1 starSteevo S
Date: 03/21/2024
Extended stay america treats their customers that stay with them terrible.
Extended Stay America
Date: 03/22/2024
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. Should you have any additional questions or concerns, we invite you to reach out to us directly.Review fromLoreen M
Date: 03/19/2024
1 starLoreen M
Date: 03/19/2024
AWFUL. Booked for 29 days, worst stay ever. Couldn't get clean towels or sheets. Checked in sheets were dirty and had confetti in bad, under bed had candy wrappers. Weed and smoke smell, tried talking to front desk to have manager call me, that so didn't happen. emailed no response for 4 days. Saw manager and he hid. Over charged for parking. Room needed serious safety things addressed. Tried to leave early but was going to be charged extra days. Then had to deal with room inspection because hotel being sold to the city. Explained was there for after breast cancer surgery didn't seem to care.Extended Stay America
Date: 03/22/2024
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.Review fromTammy H
Date: 03/18/2024
2 starsTammy H
Date: 03/18/2024
Very confused ?? no made service if you want clean towels and sheets you have to bring your ********** to the front desk very embarrassed by this holding dirty linens across the hotel. I was told I had to stay at the hotel for 2 weeks in order to get the room cleaned. I had to buy cleaning supplies or stay in a dirty room. This was very odd ****** learned and to have known this ahead of time would have been helpfulExtended Stay America
Date: 03/22/2024
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.Review fromUnknown U
Date: 03/17/2024
1 starUnknown U
Date: 03/17/2024
The ** there is ripping people off and showing favoritism they're having all types of negative activity on the work site one of the employees be smoking marijuana while he's on the clock the ** *************** also sleeps around with the guy who stays there and she discriminates on a lot of people out of everyone that works there it's only four to five people that's good Miss ****** Miss lovely and two of the house cleaners the rest are all disrespectful no good peopleExtended Stay America
Date: 03/18/2024
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours to help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.Review fromPoppy K
Date: 03/16/2024
1 starPoppy K
Date: 03/16/2024
Our business contractors paid. And, then the motel manager came to our rooms in one hour to tell us to leave before we had gone to sleep.We did not get a refund. The place is only for a gang. People should avoid this Extended Stay America Motel. The man on the second floor said that the vending machines were full of bed bugs. We have filed to get a refund from the corporate office for Extended Stay America.Our business contractors need to have a safe place to stay.Extended Stay America
Date: 03/22/2024
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. Should you have any additional questions or concerns, we invite you to reach out to us directly.Review fromMaria C
Date: 03/12/2024
1 starMaria C
Date: 03/12/2024
CAUTION!! Do not stay at this place. It is very dirty. It is a non smoking motel. What a joke it smells like cigarettes. Complained but nothing done. Room had old food under bed light fixture had dust that had to build up for months. Blood on carpet, stained pillows, bed sheets, and pad prescription pill on floor. Disgusting. ***** the general manager said I would not get reimbursed. I asked her to come to my room with me to see how disgusting it was, she declined to see it.So please be aware of how bad this place is. Also drug addicts always outside at night. Can not get ahold of anyone at front desk because they are never there. BEWARE BEWARE BEWARE BEWAREExtended Stay America
Date: 03/18/2024
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.Review fromDeborah J
Date: 03/04/2024
1 starDeborah J
Date: 03/04/2024
No smoking policy yet daily smelled weed and/or cigarette smoke. We were there for 4 months. The icing on the cake is having food stolen by management. A food pantry delivered food to the room where we stayed but had left. They sent me a text with a photo. I immediately called the hotel stating I had a photo text ensuring my food had been delivered. I asked if they would hold the food for us at the front desk as my son was coming to get it: a box, a brown bag, and a white sack. Someone took it. It was no where to be found. I blame the lady who answered my call and said she would check on it. It had just been delivered when I called. We had multiple deliveries made to our door. Nothing was ever taken until now.Extended Stay America
Date: 03/08/2024
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. Should you have any additional questions or concerns, we invite you to reach out to us directly.Review fromGuadalupe G.
Date: 03/03/2024
1 starGuadalupe G.
Date: 03/03/2024
These people stole from me. I paid for one night stay, got charged for one night, but later found out they charged me for two additional days on my credit card. I have called their main office and nothing has been done. I would recommend you stay away from these hotels.Extended Stay America
Date: 03/08/2024
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Should you have any additional questions or concerns, we invite you to reach out to us directly.Review fromShirley W
Date: 03/02/2024
1 starShirley W
Date: 03/02/2024
I just left my room to go check the mail. But the cart isn't my way. I'm in a wheelchair so I moved all the white towels in my way. So I didn't roll over them in to the elevator push the button say something to my friend and get bombarded by yelling from the maid Who already has a bad attitude She says rude comments about the guest here Now my stay is on the line because she got a bad attitudeExtended Stay America
Date: 03/08/2024
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours to help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.Review fromJenny L
Date: 03/01/2024
5 starsJenny L
Date: 03/01/2024
My boyfriend and I had a wonderful experience at the extended stay suites on ****************. One of the GMs named *********, was awesome to help us get the best deal that we could get. She was very friendly and has great customer service skills. Thanks for the great experience of staying at your wonderful motel.Extended Stay America
Date: 03/04/2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of our greatest rewards is receiving encouraging feedback such as yours. Our staff at the Extended Stay America takes pride in creating a memorable, **************** away from home for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments; they have been shared with our entire team as well as our Senior Management. We look forward to hosting you once again in the future!
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