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Business Profile

Internet Providers

Brightspeed

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.04/5 stars

Average of 981 Customer Reviews

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Review Details

  • Review fromLaura Q

    Date: 10/29/2022

    1 star
    **************** has no clue what they're doing! Not to mention they ARE NOT OPEN on the weekends. So with no internet they want me to chat with a rep on line. How is that going to happen if I have NO INTERNET CONNECTION in the middle of nowhere with no cell service. They want to send a service technician for everything, which means your problem has to wait a week before it's fixed. I was with CenturyLink for many years, never had problems, a little hiccup every once in a while. Then Brightspeed took over, nothing but problems with the internet. They need to do better.

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