Complaints

This profile includes complaints for Husqvarna Professional Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Husqvarna Professional Products, Inc.

  9335 Harris Corners Pkwy STE 500 Charlotte, NC 28269-3830

  
• 

  Husqvarna

  172 Old Elloree Rd Orangeburg, SC 29115-8461

• 

  Husqvarna

  610 Kelsey Ct STE 500 West Columbia, SC 29172-2765

• 

  Poulan Lawn Mowers

  172 Old Elloree Rd Orangeburg, SC 29115-8461

• 

  Husqvarna

  17400 W 119th St Olathe, KS 66061-7740

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Husqvarna 320iL string trimmer with battery and charger from my local Lowes Hardware on 8/5/2023. On 3/25/2025 this trimmer would not start. The battery and trimmer and charger all have a 3 year warranty from the date of purchase. I registered the products and attempted to contact Husqvarna to get warranty service. I ended up using their online message service because no phone number could be found. They said I had to bring the products to a service dealer. I looked up some local service dealers and brought in my products to ******* Hardware in ******, ** for testing later that week. I also showed proof of purchase with my original electronic receipt.On 5/52025, I was informed by Hudsons that the trimmer specifically had an incorrect registration date (the other items had the correct date) and Husqvarna wouldnt warranty it. I gave Husqvarna my proof of purchase and they eventually corrected a typo in the year of purchase.The next week I called Hudsons on the status of my warranty service, they said that Husqvarna was now asking for proof of purchase before honoring the warranty. I had previously given them this info, so on 5/19/2025 I sent Husqvarna this info again along with PDF copies of all the conversations Ive had in their messaging system since the beginning of this ***********, I called Hudsons and they said Husqvarna is now asking for pictures of the damage to assess whether they will honor the warranty where previously they told Hudsons they would honor it based on Hudsons (their only service dealer in the region who was willing to look at the trimmer, not my choice) own testing and analysis.I wish to hold Husqvarna accountable to immediately honor their warranty and to stop changing the terms for getting service on the damaged products.

  Business Response

  Date: 05/27/2025

  Husqvarna Incident Number:250430-001221

  We reached out to the Dealer on 05/21/205 for Photos of the damaged Unit

  Dealer has not responded

  Reaching out to the Dealer and will update the Customer by 05/29/2025

  Customer Answer

  Date: 05/27/2025

   
  I am rejecting this response because:
  The service dealer stated weeks ago, before the warranty registration typo was discovered, that Husqvarna was going to replace the defective units based on the service dealers analysis and testing results. Husqvarna has since made it very difficult and time consuming to fix the registration typo, then said they never had the original proof of purchase even though it was presented previously, and now have changed their tune about accepting their service dealers findings. The units are defective per the service dealers work and that was to be honored. This new stipulation to get additional photos is another layer of red tape to delay, frustrate and ultimately avoid having to honor their warranty by moving the goal posts. I expect ******** to continue this pattern even after this next step. Husqvarna does not appear to be making these requests in good faith.

  Business Response

  Date: 05/28/2025

  Closing on Husqvarna side in reference to my previous response. We will follow our normal Warranty Procedure.

  Customer Answer

  Date: 05/28/2025

   
  I am rejecting this response because:
  Husqvarna says it is following normal warranty procedure but has delayed, requested redundant information and changed their terms of the warranty service and have not followed through on their warranty to this point. Nothing is settled.l, nothing has advanced or changed on the consumers end. I am on week 9 of waiting on warranty service and normal warranty procedure has not been followed.

  Business Response

  Date: 05/29/2025

  We are in contact with the Customer. 

• Initial Complaint

  Date:05/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a bagger for a TS242DX. The Package I received on 5/22/2025 was 2 missing mounting screws that attaches to the rear of the mower and the one s**** that attaches the shut to the deck. I have contacted customer support multiple time but no one address my complaint. I just desire the missing screws.Marcellus

  Business Response

  Date: 05/26/2025

  Responded to the BBB
  Husqvarna  Incident Number:250522-001572
  
  We were in contact with the Customer and the Chat/Call dropped. Reaching back to the Customer via this Chat number to resolve the missing parts concerns. Please keep a check on your email as you will be contacted on Tuesday; 05/27/2025.
  

  Customer Answer

  Date: 05/26/2025

   
  I am rejecting this response because: I just need the missing screws.
  
  

  Business Response

  Date: 05/26/2025

  Please go back and re-read the first response I sent. We will resolve this on 05/27/2025. We first have to determine what parts are missing. 

   

  Thanks; *******

  Customer Answer

  Date: 05/27/2025

   
  I am rejecting this response because: I got call today from ************ today the agent didnot address my issue.  I still unable get in contact anyone that address my issue.   I was told I have wrong division.  I was  told I need home garden.     Marcellus

   

  Business Response

  Date: 05/29/2025

  We are in contact with the Customer to provide the screws that He states is missing. We have sent the Customer a Parts List to pinpoint what parts are needed. 

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Husqvarna Warranty Support# ************** automated and unsupportive. Their Chat personnel are not trained to answer technical equiment issues or providing much assistance. After numerous online chats, e-mails, I was informed today via phone (POC: ****), that the only way to receive any warranty is to bring my Husqvarna Lawnmower, Model# LE-322R, SN: ************, purchased on 12 March 2024, via Amazon purchase Order# ***-7646545-3993847 (received on 15 March 2024) to a Husqvarna Authorized Repair Shop in my area. On 18 May 25, the lawnmower is still cutting the grass improperly I contacted ****** several times and I was informed that I had purchased the lawn mover thru them but it was from a 3rd party. I wasn't aware of that because it wasn't mentioned on ******. Due to the lawnmower being a "3rd party purchase", ****** doesn't get involved with Warranty issues nor with my Asurion 3 Year Protection Plan # ***-9037795-2929814, which I purchased separately on 14 Mar 2024. Asurion representative (live) informed me that the Husqvarna Warranty doesn't expire until 11 March 2025 and ******* doesn't take effect until after manufacturer warranty has expired! The only exception Asurion Plan Protection would make is, if I can Husqvarna would e-mail a statement indicating that they can't support my warranty. Husqvarna is not willing to do this but are making it impossible for me to get any repair parts, such as a new lawn mower Husqvarna Blade, Part# ********* in support of my warranty.Problem: 1. I'm a 71 yr old female whose ?? percent ************* Veteran. I don't own a van or pickup truck. 2. Husqvarna ONLY warranties their equipment if you take it to their Husqvarna Authorized repair shop.3. Husqvarna representative **** contacted me contacted today, 22 May 2025 and found a Husqvarna Authorized repair shop in ******, ***** that would charges $150 for transportation however this fee would be out of pocket because Husqvarna would not reimburse me.

  Business Response

  Date: 05/23/2025

  
  Husqvarna Incident Number:250522-001652 and 250519-001530

  Please See Attachment....
  
  Husqvarna did provide the Customer basic trouble shooting steps for the concerns He's  having with his mower. If unable to repair a Unit via Chat or Phone Support, our Warranty Policy does require that the Customer take the Unit into a ********************** Authorized Servicing Dealer. Also, the Warranty does state that the Transporting of the Unit is the responsibility of the Customer. I have included the Troubleshooting steps that were provided to the Customer and also a Snip from our Warranty Policy explaining what a Customer must do for Warranty Repair Services.
  
  We warrant that this product is free from defects in material or workmanship under normal use and maintenance. We will, at our option, repair or replace any defective product or defective part covered by the LimitedWarranty,free ofchargeat any authorized ServicingDealer/CenterusingOEMreplacement parts.
  
  How to obtain service. To obtain warranty service, you must take your product to an authorized Servicing Dealer / Center. To find your nearest authorized Servicing Dealer / Center, visit our website and use the Dealer Locator feature or call ************** from 8:00 AM to 8:00 PM EST. Any costs to transport or ship the product are your responsibility. You must present proof of purchase (including date, product model and serial number) to an authorized Servicing Dealer / Center for warranty service 
  
  
  

  
  

  Customer Answer

  Date: 05/23/2025

   
  
  I am rejecting this response based on my understanding of your response. I did receive the trouble shooting tips requested via chat by e-mail. I followed the trouble shooting tipd and isolated the problem as needing a I understood them and isolated the problem. My  Husqvarna Lawnmower, Model# LE-322R , SN# ************, requires a Blade; Part# ********* replaced. 
  
  Solution: 
  
  I can remove the Husqvarna Blade, Part# ********* from the lawnmover and take it to an Authorized Husqvarna Repair Shop for the technician to evaluate if it can be replaced under warranty, whic expires on 11 March 2026. This would not be a problem or an inconvenience. However, if Husqvarna Warranty mandates that I transport the entire ***** End piece of equipment (the complete lawnmover, Model# LE-322R, SN: ************ ) to Husqvarna Authorized Repair shop in order for the Blade to be replaced under Warranty, this would be a problem because I'm a 100% ***************** Army Veteran and don't have a Van  ??  nor pickup truck. If needed, I can provide documentation proof upon request.
  
  I am requesting specific instructions clarification and  objection towards my proposal of removing the lawnmower blade and bringing it to an Authorized Husqvarna Repair shop for a tech to diagnose the Blade and determine if it qualifies for replacement under the Husqvarna Warranty, expiring on 11 March 2026.
  
  Thank you for your patience and support
  
    Respectfully 
  
  Ms. ***** ********
  
  

  Business Response

  Date: 05/27/2025

  If the Unit is needing a Blade you can order a Blade online or from a Dealer. Blades are not Warranty as this is a Wear and Tear item. We do Warrant for the first 90 Days.

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased mower September 1 2023 mower came with a 3 year warranty which was explained to me by ***** 4 weeks ago the bracket that holds up the front of the deck broke was told by ***** to go through husqvarna they told me to take it to killians hardware for the work to be done was contacted on 5 /21 regarding the mower stating they were not going to warranty the mower was told 2 different reasons 1 reason it had to many hours which it has just over 100 hours and was also told that who ever did the warranty paperwork filed it as a commercial mower at no fault of mine they won't honor their warranty I just want it fixed

  Business Response

  Date: 05/22/2025

  Husqvarna Incident Number:250514-001569
  
  After reviewing the photos presented by the Dealer the Unit does not Qualify for a Warranty Repair. Unit is used as a Commercial Unit with Heavy Deck Damage and an over abundance of Clogged Grass. Warranty will not be approved. Photos provides backs Husqvarna decision for the Warranty Denial.
  
  

  Customer Answer

  Date: 05/22/2025

   
  I am rejecting this response because:
  They were told by killians hardware that there was no strikes to the deck and it is not a commercial mower that was after I had cut my mother's property they even sent pictures with the deck cleaned up they need to stand behind their product 

  Business Response

  Date: 05/22/2025

  Closing Complaint on Husqvarna Side. No Further Action...

  Customer Answer

  Date: 05/22/2025

   
  I am rejecting this response because:
  If you are not willing to stand by your product and make this situation right i am prepared to take legal action 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A 1 year old Husqvarna Professional chain saw almost $1000 spent on the saw and accessories. Barely used, requires $400 repair. Manufacturer denied request to repair / replace. Sites bad gas, several other machines used the same fuel each time used never an issue with others, under 10 hours of use.Husqvarna Case Reference # ******-00070 Purchased from ***** Tractor, *******, MA Invoice A95579.I feel the issue is related to a manufacturing defect, but ***** and the Husqvarna keep pointing fingers at one another. Im looking for assistance to resolve. - Thank you in advance for your support.

  Business Response

  Date: 05/18/2025

  Husqvarna Incident Numbers: 250506-000707 250516-001668 and 250516-001607
  
  Please see the attachments that has determined that the Warranty will not be warranted due to the condition of the Piston and other  parts. No further action will be taken. Closing Case on Husqvarna 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new chainsaw at ****** a H***9*5*1*8*5*1***2*4H mark * on 05/0*/25. On 05/08/25 I get to my property it ran great for about an hour then it just quit working. Cold start hot start doesn't matter. Then the pull start rope came out. I'm not a newbie to chainsaws or equipment. Tried to return for a exchange but ****** only has 48 hour return. Tried for the next few hours to contact H***9*5*1*8*5*1***2*4H phone number is automated then hangs up on you. Online chat won't connect me to anyone and authorized dealers can't do anything without a number. This is a scam after looking online I'm not the only person with issues.

  Business Response

  Date: 05/09/2025

  Husqvarna Incident Number: 250509-001204
  
  Will reach out to the Customer via the Phone Number Provided for Warranty Repair
  Daytime Phone: **************

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a chainsaw that is within the 2 year manufacturers warranty. Ive lightly used the chainsaw less than 5 times, store it inside my shed sitting on a workbench, ensured all the caps were secured, but it leaks a full reservoir of bar oil over the course of a month. I reached out to Husqvarna online and they sent me a link to find the closest Husqvarna shop. I went to tractor supply and they said since I didnt buy it there they cant do anything. I went to ***** where it was purchased and they said they cant do anything without an *** I reached out to Husqvarna to get an RA and they said Lowes needs to call to get the *** I do not think its appropriate for me to tell the customer service agents at ***** to call **********************. Im running in circles here. I reached back out to Husqvarna and have yet to hear back in 48 hours. Please help.

  Business Response

  Date: 05/02/2025

  Husqvarna Incident Number: 250424-001858

  
   My apology for any inconvenience this may have caused. The  Unit needs to go to an Authorized Husqvarna Dealer and not retail. Reaching out to the Customer to locate the appropriate Dealer so that the Customers concerns can be resolved. Customer will be called on Monday; 05/05/2025

  Customer Answer

  Date: 05/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I will not be able to answer your call Monday but I will use the filter button on the map search to find a repair location.
  
  Thank you. 
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is refusing to reimburse me for work done on my product by a local repair facility. The local facility is Powerhouse Outdoor Equipment. They did the work on the unit which is a Husqvarna Zero Turn Z254 mower. They had informed me that since they were not an actual Husqvarna dealer they could do the work and I could get Husqvarna to reimburse the claim. Husqvarna is refusing to do so because they said I didn't take it to an authorized dealer. I have a receipt for the work outlining the parts and work done in the amount of $246.73. The number for Powerhouse Outdoor Equipment is ************. I need to either get a reimbursement form Husqvarna which is refusing or Powerhouse Equipment for deceptive business practices.

  Business Response

  Date: 04/09/2025

  Husqvarna Incident Number:250103-001088
  
  Per Husqvarna Warranty Repairs; all work has to be performed by an Authorized Husqvarna Dealer. This Dealer is not an Authorized Husqvarna Dealer and we did not refer the Customer to this Dealer. We will not reimburse since the work performed is not of Husqvarna process and procedure. We can't guarantee or reimburse for someone else's work. 
  
  

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because: I  was contacted by Husqvarna in January when the ***air shop was having trouble getting parts.  The customer service *** at that time contacted Powerhouse Equipment and discussed the parts situation with them.  The Husqvarna *** then called me back and told me that the dealer was able to get the parts through their distributor and that when the ***airs were complete, that I was to submit a billing receipt for the warranty work.
  
  

  Business Response

  Date: 04/10/2025

  250103-001088
  
  

  Closing Incident on Husqvarna side. We can't pay for an Unauthorized Repair and this was not repaired by an Authorized Husqvarna Dealer. The Dealer even told the Customer that they were not and Authorized Husqvarna Dealer before the repair was performed. This needs to be handled between the Customer and the Dealer. 

  Customer Answer

  Date: 04/10/2025

   
  I am rejecting this response because:A consumer escalation representative named Art talked with both the dealer and I.  He told us that all I had to do was to submit a warranty claim with a receipt to get reimbursement for the warranty work even though Powerhouse Equipment is technically not an official Husqvarna dealer.  At this point if Husqvarna wants to reneg on their verbal promise to reimburse then I'm done with this.  Even though that is of no consequence to Husqvarna you know what they say.  A happy customer will maybe tell ten people how good a product is but a ****** off customer will tell everyone he knows how bad the company is, and in this day of social media I will be telling a lot of people.
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:On March 16, 2025, I purchased a Husqvarna Z254F mower for $4,332.13 and a triple bagger system (Order #*************) from ************************** for $794.36. The bagger was advertised as compatible with the 54 fabricated ClearCut deck but it was not. It included incorrect and missing parts, and the lower chute did not fit. The bagger also contained extra parts for a different mower model.I later had to purchase the correct chute (#*********) separately for $85.60 after seeing multiple consumer complaints online confirming this issue. On March 27, I finally reached a representative named *****, who confirmed the error and said a replacement was ordered (Order #*************). As of April 1, it still hasnt shipped, and *** received no updates despite over 20 attempts to follow up. Support continues to provide generic replies, disconnected chats, and no accountability.Due to this, I missed my scheduled spring lawn service, and the third-party mower seller will not accept a return. My lawn is in disrepair, and Ive wasted weeks chasing a resolution for a product that was marketed dishonestly.Resolution Requested:Refund for mower: $4,332.13 Refund for bagger: $794.36 Reimbursement for chute: $85.60 Compensation for lawn service delays and property damage: $750 Total: $5,962.09 If not resolved promptly, I will file with the **** Attorney General, Small Claims Court, and post detailed reviews online. Husqvarna is knowingly selling a misrepresented product and failing its customers.

  Business Response

  Date: 04/04/2025

  Husqvarna Incident Number:250327-001201
  
  Spoke with the Customer on 04/03/2025 and Customer was informed that a replacement Bagger was being shipped. Customer was ok with this. Customer was provided with the Tracking Information. If the Customer wants a refund it will only be or the Bagger and not the Unit. Please advise if you still want the Bagger.
  
  Thanks; *******

  Customer Answer

  Date: 04/04/2025

   
  I am rejecting this response because:
  
  I strongly dispute Husqvarnas response. I was never okay with the situation. After purchasing a Z254F mower for $4,332.13 and a bagger system for $794.36 on 3/16, I discovered the bagger was incompatible with my mowers 54 fabricated deck. This is a known issue multiple customer reviews state ********************** ships baggers that do not fit and omits the required part (#*********), which has been out of stock for over 2 years.
  I contacted customer support over 20 times. On 3/27, a manager named ***** said my replacement bagger was being expedited. A full week later, I was told it had just been released from the warehouse still with no tracking and no confirmation it would arrive. Repeated promises of updates were made but never fulfilled. The support system is broken: no phone access, disconnected chats, and no one takes responsibility.
  I was forced to purchase the lower chute separately from a third-party vendor for $85.60 just to try to make the bagger functional. I have no use for this now, and I never wouldve purchased it had Husqvarna not sent me a mismatched system and failed to provide the correct part themselves.
  To be absolutely clear: I do not want another replacement bagger. I no longer want to use products from this company. I expected better from a brand of this size, but the complete lack of accountability has shown me otherwise.
  
  I am requesting:
  Refund for the bagger: $794.36
  Refund for the lower chute: $85.60
  Buyback of the mower: $4,332.13
  Compensation for lawn service disruption and delay
  Husqvarna continues to mislead customers with incompatible **********************, fails to take action, and does not uphold basic customer service standards. This is part of a larger issue that must be addressed.
  

  Business Response

  Date: 04/08/2025

  Closing Incident on Husqvarna side

  Refund for the Unit will not be honored

  Customer agreed to accept the Bagger which the Company has granted

  Customer Answer

  Date: 04/08/2025

   
  I am rejecting this response because:
  
  To BBB and Husqvarna:
  
  I strongly reject the businesss response and request that this case remain open and unresolved.
  Husqvarna has again misrepresented the facts. I did not agree to accept a replacement bagger. I have made it explicitly clear in this complaint and directly to Husqvarna that I do not want any more products from this company. I am seeking a refund and resolution, not more delays and false promises.
  
  To summarize:
  The bagger shipped to me did not fit the mower it was sold for.
  The part required to make it fit (#*********) has been out of stock for over two years, as confirmed by numerous public reviews. Yet Husqvarna continues to sell this bagger as if it's compatible.
  I was forced to purchase the missing part from a third party for $85.60, just to attempt a fix. I have no use for it now.
  I contacted customer service more than 20 times, and was repeatedly misled by a manager named *****, who promised an expedited shipment that never shipped. No tracking was ever provided.
  
  Husqvarnas customer service system is broken: no phone access, disconnected chats, and no accountability.
  I have spent over $5,000, missed professional lawn care services, and experienced ongoing stress due to this situation.
  To be absolutely clear once again: I do not accept a replacement bagger. I request:
  Refund for the bagger: $794.36
  Refund for the lower chute: $85.60
  Buyback of the mower: $4,332.13
  Compensation for service delays and property impact
  At this point, its not just my experience. Anyone can review the public comments and see that this is a widespread issue. Husqvarna is knowingly shipping incompatible parts, failing to support customers, and taking no responsibility.
  I ask that the BBB step in and help end this abuse of consumers by Husqvarna.
  
  Sincerely,
  **** V. ********
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a husquavarna 350i The clutch cover broke within the warrantee period. I gave it into my local dealer in about january and they said the part will be ready April. I checked back now and they said it will be ready July. I need this or another chainsaw asap. There's no way to reach *********** customer support, and the local dealer says *********** does not allow them to offer replacements, only repairs. I need a repair or replacement chainsaw asap, as I have projects on hold for months that must be done before the summer. Alternatively you can credit me with the ****** I spent on the product.

  Business Response

  Date: 04/03/2025

  Husqvarna Incident Number: 240815-001368
  
  Reaching out to the Customer via Phone Number and email provided for a resolution. 
  
  Daytime Phone: **************
  E-mail: ******************

  Customer Answer

  Date: 04/05/2025

   
  I am rejecting this response because: the business response was that they will call or email me. I did not receive a call or email from the business 
  
  

  Business Response

  Date: 04/08/2025

  Attempted to reach the Customer on 04/04/2025

   

  Private Note
  
  No Channel
  
  04/04/2025 12:09 PM
  ****** ******,
  
  
  called customer and went straight to VM.

  Customer Answer

  Date: 04/08/2025

   
  I am rejecting this response because:
  I am sorry it went straight to vm. Can you try calling me again? Any time after 12 pm est usually works. 

  Business Response

  Date: 04/08/2025

  240815-001368

   

  Will attempt to contact the Customer on 04/09/2025 after 12:00 EST