Complaints

This profile includes complaints for Husqvarna Professional Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Husqvarna Professional Products, Inc.

  9335 Harris Corners Pkwy STE 500 Charlotte, NC 28269-3830

  
• 

  Husqvarna

  172 Old Elloree Rd Orangeburg, SC 29115-8461

• 

  Husqvarna

  610 Kelsey Ct STE 500 West Columbia, SC 29172-2765

• 

  Poulan Lawn Mowers

  172 Old Elloree Rd Orangeburg, SC 29115-8461

• 

  Husqvarna

  17400 W 119th St Olathe, KS 66061-7740

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a YTH22V46 lawn tactor on May 27, 2022 from *****. Around October 15 2024 the transaxle on the mower quit working. I took the mower to ********* ***************** ****************************************** Phone # ************. As directed by Husqvarna warranty instructions. ********* confirmed the transaxle was broken internally and tried to honor the 3 year bumper to bumper warranty. They were told by Husqvarna they would not honor the warranty because I must have abused the mower. The part that broke is a sealed unit that will last the life of the mower per Husqvarna's operator's manual. I cannot talk to anyone at Husqvarna. I am only able to text with a service **** I did so on November ******* around 8:30 AM and chatted with ****. He said he would pass the information along a get back with me. I have not heard a thing since. The reference # for my chat is 241121-000142. I just want my mower repaired under the warranty process. Any help would be greatly appreciated. Thank you. -***** A ******

  Business Response

  Date: 12/02/2024

  Husqvarna Incident Number:241121-000142

  We reached out to the customer and did not receive a response for the requested information. Below is the request sent on 11/21/2024. Please reply back to the Husqvarna Incident Number and we will review from that point.

   

  241121-000142

  Response
  
  Email
  
  11/21/2024 01:22 PM
  ******* Albiola,
  
  
  Hello *****,
  RE: Reference # 241121-000142
  
  
  This is **** from Husqvarna Chat Support.
  
  
  
  I tried calling Darrell's Market & Hardware however *** the service manager is not there.
  
  For me to forward this to my support, you can reply with the following information below,
  
  
  
  - COPY of RECEIPT/Proof of Purchase
  
  - SKU and SERIAL# (Or you may send photo of your serial# tag)
  
  
  If you need any additional information, you may reply directly to this email.
  You may  also visit our website for more self-help options at ****************************************
  
  Thank you for contacting Husqvarna,
  ****
  
  Please Note: If you do not REPLY directly to this email your message will be lost.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Husqvarna 150BT Gas Leaf Blower and used it some 4 times last year and once this year. On the second occasion of use this year, it was difficult to start. Upon finally starting, it cut out within 5 to 10 minutes. I found it was extremely hot (on the left side of the machine) and smelled of burning. A day later, I tried again after the machine had cooled down. It wouldn't start. The machine is new and has been used minimally. I have attached, pics of it including the filter to show you, it is new. On 11/26/2024 02:19 PM, I filed a question with your customer support via email, wanting help to resolve the issue. Since then, I have written daily. Husqvarna customer support provides web links with replies, but after the first web link, none of the subsequent links work. I have informed them , their web links don't work, again and again in my my replies. So far, they have ignored both the actual problem, sending me a generic response to check the oil and gas combination when that was purchased, pre-mixed . . i.e. they have not addressed the actual problems; they have also ignored me stating, their web links don't work. (I have sent the web links to friends. No one can open them). They have now closed the incident whilst knowing, I am writing daily that the incident remains, unresolved. I remain without use of my new leaf blower and I am on a time crunch to have the leaves collected, which again, I have stated, repeatedly. I have 8 days left to remove my leaves for township collection. I am disappointed by the lack of customer support, given that I have been a loyal customer since 2013 of your excellent gas powered leaf blowers. I am hopeful, you will resolve this immediately or give me an equal sum to purchase another leaf blower, immediately. Please note: until I find the original invoice paid, I have provided the current purchase price for the left blower, below.

  Business Response

  Date: 11/29/2024

  Husqvarna Incident Number:241127-000035 
  
  Husqvarna is sorry to hear that you are having concerns with your Product. We are here to assist you. Please provide the following information and someone will be reaching out to you on Monday; 12/02/2024. Please respond to the Incident as this is where yo were emailed in order to connect with an Agent for assistance. 
  
  Product Number
  Serial Number
  Proof of Purchase Receipt
  
  
  

  Customer Answer

  Date: 12/04/2024

   
  I am rejecting this response because:
  Good morning, ******. Thanks so much for the information, resent by you. Please find attached, and below, proof, along with a summary of the information sought.
  
  Product Number: 150BT EXH/EVP ECS: TWC/P and SKU: 970466901
  Serial Number: ***********
  Proof of Purchase Receipt: Amount: $296.79
  
  
  Given numerous attempts to get help and repeated issuing of web links that did not work in order to get the issue addressed during a narrow window for leaf collect, I have had to make alternate arrangements to deal with a large load of leaves for collection, without use of the leaf blower. I am respectfully requesting a return of the leaf blower to a local dealership and my money back.
  
  Thanking you,
  

  
  

  
  

  Business Response

  Date: 12/04/2024

  Husqvarna is following our Warranty Process and that is to have the Unit to be repaired first. If covered by Warranty and the Unit is un-repairable then we will replace the Unit. Below is a insert from our Warranty Process.

  We warrant that this product is free from defects in material or workmanship under normal use and
  maintenance. We will, at our option, repair or replace any defective product or defective part covered by the
  LimitedWarranty,free ofchargeat any authorized ServicingDealer/CenterusingOEMreplacement parts, subject
  to the limitations and exclusions

   

   

   

  Customer Answer

  Date: 12/05/2024

   
  I am rejecting this response because: 1. You state you would repair or replace it within "warranty limitations" but your warranty terms lack specificity. 2. You avoid providing the location for the service dealer. 3) You avoid stating the diagnostic cost to me. Few dealers who sell your product, service it and they charge $135-$150+ for diagnostics.
  I should not require to spend two hours, identifying a dealer for repairs for a new blower used 4 times, spend 45 minutes each way to get there, pay more than 1/2 the value of the machine for diagnostics in order to be informed IF it is covered under warranty or IF they would claim it is my "fault".There is also the machine repair taking 3 weeks with further $$s to pay. I owned the previous version since 2013. I know how to use it. It was purchased last year. It has been used 4 times. The machine is defective.
  I am respectfully asking: A) Is it covered under warranty? B) What is the service location and miles to get there? C) Who will pay for diagnostics? D) How long will it take? I am concerned about the lack of reasonableness and respectfully request a full refund.
  
  

  Business Response

  Date: 12/05/2024

  The Questions asked can only be answered by the Dealer who will diagnose the problem. This is what's stated in our Warranty Process.  To locate a Dealer please use the link below.  

  **********************************************

  How to obtain service. To obtain warranty service, you must take your product to an authorized Servicing
  Dealer / Center. To find your nearest authorized Servicing Dealer / Center, visit our website and use the Dealer
  Locator feature. Any costs to transport or ship the product
  are your responsibility. You must present proof of purchase (including date, product model and serial number)
  to an authorized Servicing Dealer / Center for warranty service. Proof of purchase rests solely with you. You
  may register your product using our online product registration site to help ensure that you are notified of
  important product information. However, registering your product is not a condition of warranty service.

   

  We warrant that this product is free from defects in material or workmanship under normal use and
  maintenance. We will, at our option, repair or replace any defective product or defective part covered by the
  LimitedWarranty,free ofchargeat any authorized ServicingDealer/CenterusingOEMreplacement parts, subject
  to the limitations and exclusions described below.
  Limited Warranty Period. We will warrant the product to the original retail purchaser from the date of retail
  purchase for the applicable period of time shown on the chart below. Husqvarna products covered by our
  Limited Lifetime Warranty (as identified as such in the chart below) are warranted against defects in
  material or workmanship during the life of the relevant product, as reasonable determined by Husqvarna
  and in compliance with applicable law. The Limited Lifetime Warranty, alike the Limited Warranty, is only
  valid while product is owned by the original purchaser.

   

  Customer Answer

  Date: 12/06/2024

   
  I am rejecting this response because: You have omitted to provide me critical information. Specifically, 1. Please provide the chart you mention in your communication regarding warranty information. It was not included. 2. Your list of authorized service providers is not current. Almost none provide diagnostic/evaluation services. Since your list is not current and not correct, please provide me the nearest service dealer that does diagnostics and service the leaf blower. My zip code is *****. 3. It is unreasonable for the consumer to be required to pay more than 50% of the cost of the new item in order to have it diagnosed. I am asking that you cover the cost of the diagnostics. 4. With respect, without diagnostics, you are not in a position to state, the machine is not defective. Your presumption of consumer fault and to require the consumer to pay an additional 50%+ in order to find out warranty matters seems unfair. I am asking again for reasonableness. 
  
  

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the request I sent on your website......My 125B Leaf Blower is only two years old and the piston is damaged. ***************************** an authorized Husqvarna service center checked it out and said they could repair it at a cost . I only used your premix Husqvarna two cycle fuel. Please help with a replacement.This was the response I received.......You asked " Husqvarna: Product issue "We think this should answer your question. If you still need help, click "I still need help" on the answer page and we'll connect you with an online expert. Make sure you have the proper gas/oil ratio and that it is less than 30 days old. Here is a video on how to start your unit ******************************************* If the...How can it be less than 30 days old if I bought it premixed from Husqvarna? It's been sitting in the warehouse before purchase. The help center was no help at all. Can you offer a replacement or refund so I can buy another brand?

  Business Response

  Date: 11/28/2024

  Husqvarna Incident Number:241127-000086
  
  We will reach out to the Dealer to get a clear understanding of the Diagnosis. Please respond to Husqvarna Incident Number above with the Proof of Purchase Receipt along with the Product and Serial Number. I am also emailing you at *********************************************** 
  
  

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REFERENCE NUMBER : 240605-000566 SERIAL NUMBER: ************************************ PRE-MIX 50:1 SOLUTION LOT# ***** 16: 15 ***** APPROXIMATELY ONE YEAR AGO I PURCHASED A $300 HUSQVARNA STRING TRIMMER WHICH I USED NOT QUITE A YEAR. THE FIRST SUMMER EVERYTHING WENT OK AND DURING THE WINTER I BABIED THAT MACHINE THE ENTIRE TIME. I MADE SURE IT WAS STORED IN A COOL DRY PLACE AND I MADE SURE THAT WHEN IT CAME TIME TO USE IT THAT I ONLY PUT 50: 1: FUEL MIX. I EVEN WENT OUT AND PURCHASED HUSQVARNA 50: 1: MIX. I USED IT THIS SUMMER ONE TIME AND THE SECOND TIME I USED IT STOPPED WORKING. I CALLED HUSQVARNA HEADQUARTERS AND THEY TOLD ME TO TAKE IT TO THE CLOSEST AUTHORIZED HUSQVARNA DEALER WHICH WAS MOWER ZONE IN ********, *******. IT SAT THERE FOR A WEEK BEFORE I HAD TO CALL THEM AND THEY HAD NO IDEA WHO I WAS. THEY HAD TO RE-INPUT MY INFORMATION INTO THE SYSTEM AND FINALLY A WEEK LATER I GOT A CALL BACK. HE TOLD ME IT HAD STRAIGHT GAS IN IT AND THREW IT IN THE ****** I STILL HAVE THE BOTTLE IT CAME OUT OF. IT IS HUSQVARNA 50:1 FUEL MIX. ALSO HE HAD NO RIGHT TO THROW MY MACHINE IN THE ***** AND I NEVER HAD A CHANCE TO GET A SECOND OPINION. I HAD NO CHOICE BUT TO PURCHASE ANOTHER $300 HUSQVARNA STRING TRIMMER AS I NEED A MACHINE THAT IS 17 INCHES OR BETTER.THE ONLY WAY THAT STRING TRIMMER COULD HAVE HAD STRAIGHT GAS IN IT IS IF THE HUSQVARNA 50:1 SOLUTION I PURCHASED HAD GAS IN IT. NOW THEY CANT WAIT TO GIVE ME MY MACHINE BACK AFTER ITS BEEN IN THE DUMPSTER. IM TAKING THEM TO COURT. RIGHT AFTER I TAKE YOU TO COURT.

  Business Response

  Date: 11/28/2024

  Customer was informed of this on 07/08/2024 and the decision was made to deny the Warranty

   

  Husqvarna Incident Number: 240605-000566
  
  warranty denial dealer saying bad gas was in unit
  (Dealer)mower zone (**** ******) is the name who the unit belongs to, ** ** ***** is **** ******** boyfriend
  dealer #************
   
  330lk, dealer said unit was not worth fixing so it was disposed of. did not have enough compression. the value for repair is not worth fixing. customer was messaged that dealer is going to dispose of ..*** at dealer said they still have the trimmer and he can come an get it. They tried to give to the boyfriend and he left the building when they got back up front, Advised Jojo that he can go get the trimmer he was upset and I had to disconnect because he was using vulgar language. 

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a battery operated chainsaw from Husqvarnas website on 8/26/24. It took a couple weeks to receive the order even though it was supposed to be 2 day shipping, and when received the order was not complete. The order was supposed to include a free second battery but it was missing. After several more contacts with Husqvarna trying to get them to send the battery with no success I asked for a return authorization, which took several more emails and a couple weeks to actually receive. I returned the chainsaw and it was received by Husqvarna on 9/23/24. They informed me it takes 30 days to issue the refund after they receive the return. It is now 11/22/24 and I have still have not received the refund. I have contacted Husqvarna a dozen times via email and always get a vague response and no resolution and there is not a phone number to call.

  Business Response

  Date: 11/22/2024

  Husqvarna Incident Number  240826-000172

   

  I apologize for the delay for your refund. Please provide me your Original Order Number and I will expedite your refund. Please reply to the Husqvarna Incident Number below. You were emailed from this Incident.
  
  Husqvarna Incident Number  240826-000172

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5, 2022, I purchased a Husqvarna 435E ********************************** *******. The product came with a 2 year warranty. While I stored it since I do not need it often I discovered that the chain oil had completely drained from the reservoir. It covered the floor of my shed. According to Husqvarna this product comes with a two year warranty. I took the chainsaw to ************** and Tractor, an approved Husqvarna repair facility. I showed the man at the business a copy of my sales receipt to establish I was within the warranty period. I left the chainsaw there for the warranty repair. 2 or 3 days ago I received a call from the repairman at ************* and Tractor. He established that the oil did leak from the chain oil reservoir. He contacted Husqvarna. He told me the representative of Husqvarna informed that I should have emptied the reservoir when I stored it. Husqvarna would not honor the warranty provision. The repair informed me that they didnt repair the leak but cleaned the product. I received a bill for $23. I didnt pick it up yet. My complaint is that there is a leak coming from the reservoir that should have been repaired under warranty. I was informed by the repairman is that he was informed that all chainsaws leak chain oil and the oil should have been drained when stored. If this is true then the product is inferior and steps to correct the problem should be taken.

  Business Response

  Date: 11/15/2024

  Husqvarna Incident Number: 221128-000481
  
  Per the Husqvarna Owners Manual all Units will lead a certain amount of oil. If the Unit is being stored the ** states to drain the Fuel and Oil over long periods of time. The repair was completed and this was not a covered warranty repair. No reimbursement for the repair. 
  
  Thanks; *******

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Husqvarna 562xp in the 2019. I have had trouble with it since the day I bought it. I cut only a couple oaks before it lost compression and failed to start. I immediately called Husqvarna support only to be told I must have put regular gas in the saw instead of 2-stroke. This is absolutely not the case - I also have a 440 that runs flawlessly and has always used the same gas out of the same can. I then took my 562 XP to an authorized repair shop only to be told again by Husqvarna that the saw's cylinder was shot due to the probability of failing to add 2-stroke oil to my gas. Since they wouldn't honor their warranty, I brought the saw home and installed a new cylinder kit myself (this costing $150 out of pocket). The saw ran again for a while and then once again lost compression. I pulled the cylinder and piston - they were both completely scored on the exhaust side. At this point it was obvious to me that the engine was not getting oil probably due to a lean condition. I dropped in another cylinder kit, this time I only cut a few trees before the saw lost compression once again. After I installed the third and final cylinder kit, I tried once again to contact Husqvarna support - which was even harder to get ahold of than the first time. You can no longer talk to a person on the phone, it is now done entirely through email/chat. They again told me I was out of luck with any warranty repair/replacement since it was deemed a "bad gas" issue since the beginning of this mess. Now I am out the original cost of the saw and an additional $450 for all the cylinders kits I have had to replace. My 440 is still running fine with the same maintenance schedule and fuel used. There seems to be a very obvious design flaw, my guess is because of the Autotune Technology. None the less, it seems Husqvarna has an easy avenue to take to avoid honoring the warranty on their saws against mechanical engine failures. I am not looking for a refund, I just want a functional saw.

  Business Response

  Date: 10/30/2024

  Husqvarna Incident Number: 240731-001409

   

  Sorry to hear that you are having concerns with your Unit.  As stated, the Unit is well out of the Warranty period of two years. You purchased in 2019. Please provide me the Product and Serial Number of your Unit and I will look into any previous Claims that were filed; mainly pertaining to the Date. Not promising or assuring any new resolutions prior to what have been provided; I will research and follow up. Please respond only to Husqvarana Incident Number:240731-001409. This will ensure that you are communicating with me and with me only. You can still reach out to the BBB which is your right but in order for me to assist please reply to the Husqvarna Incident mentioned above that I have also emailed/chatted with you.
  
  Thanks; *******
  

   

   

  
  

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased lawn mower 2/2024. Spent $800+. Stopped working have brought back to store 3 times for the problem Been there 2 weeks. Say they are working on it. Store manager said would get new replacement Getting the runaround now

  Business Response

  Date: 10/24/2024

  Husqvarna Incident Number: 241024-000779
  
  
  I was unable to locate any previous interactions between the Customer and ********************** Consumer Support. I have created an interaction Incident Number. Please reach out to Husqvarna via the Incident emailed to you and we will work to resolve any concerns you are having. 
  
  Thanks; *******
  
  

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This mower became a problem not long after warrantee. The problem now is not finding a new battery for the electric start mower. Service centers do not like to deal with Husqvarna mowers. They don't like dealing with Husqvarna company. Getting anyone on the phone is near impossible. When I have, they were not a help with the problem. I would take the money back for this mower to get a different company that is more helpful with service and parts. I got this for a older woman who needed an electric start mower. This mower has made a bigger problem for her.

  Business Response

  Date: 10/15/2024

  Husqvarna Incident Number: 241001-000362
  Unit was manufactured in 2018
  The Battery for this Unit is No Longer available via Husqvarna
  Unit is out of Warranty 
  Customer can try other avenues such as Dealers or third party Websites to try and locate the Battery
  Husqvarna has satisfied the Warranty and Parts availability for this Mower since the Mower is over years of age
  This is based upon the Serial Number that the Customer provided
  Serial Number 1810181925059
  Product Number:961480062 
  
  

  Customer Answer

  Date: 10/15/2024

   
  
  I am rejecting this response because it is only six years since it was made and they don't have batteries available. They don't give information on what battery can be available to use with that mower. It is looking move like Husqvarna doesn't care about its customers. This mover belongs to an older woman who is less capable to do things that I am. I am 78. I have a mower that is probably over 25 years old and it works fine. I can see why I have found shops that don't work on Husqvarna. Lowes doesn't sell them anymore. Maybe Husqvarna be hurting themself in the long run. Bug companies can go out of business too.

  
  

  Business Response

  Date: 10/15/2024

  No further action on Husqvarna side. Closing Complaint.. 

  Charles Johnson

   

   

  Customer Answer

  Date: 10/16/2024

   
  
  I am rejecting this response because: The LAWNMOWER IS EXPENCIVE. I will put in a complaint wherever I see a mower on any company selling Husqvarna mowers and give it a 1 star so that people will learn that it is a poor product and even more of a problem to deal with the company for any service place. I will let people know dealers and service companies don't like the machines and the company.
  
  
  

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4, 2024 my family came home from a trip to find that power brick leading to the base station, as well as the base station itself, had exploded on our front patio. There were scorch marks and debris across the porch and into the yard. The window by the power brick was cracked as well. There had been no inclement weather and, contrary to the accusations of the company, we do not have a sprinkler system.I contacted Husqvarna who forwarded me to the insurance company. They accused me of fraud and told me I would need to contact my lawyer to get any money returned for the product. After repeated correspondence between the lawyer and the company over several months, they refused to give a full refund or to fix the window. They offered half the value of the product if we paid shipping cost and returned the mower. While we are willing to return the mower and all the shattered parts left, we will not pay for this nor should we be receiving only a partial refund.We do not wish to have the product replaced as we consider it a hazard. We have young children and I will not have them around this product again.

  Customer Answer

  Date: 10/10/2024

   
  I am rejecting this response because:
  All Husqvarna did was send me to their legal team. I am NOT satisfied with their legal teams treatment of me. All I am asking for is a refund on my lawnmower that EXPLODED on my front porch in broad daylight. They offered me less than half of the price on the lawnmower that is less than a year old. I AM NOT SATISFIED. This has been six months of back and forth. I will not be satisfied until I am offered a full refund and a repair on my window. 

  Customer Answer

  Date: 10/10/2024

   
  I am rejecting this response because:
  I do not want this file to be closed and I am not satisfied with the response. I want a refund on my lawnmower and for you to pay for my window. This needs to be re opened if it is closed.