Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Electrolux has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
• 

  Electrolux

  6000 Perimeter Dr RTS UTF 01.20.15 Dublin, OH 43017-3233

• 

  Electrolux Corporation

  6602 Barrington Rd. Bartlett, IL 60133-3900

• 

  Electrolux Corporation

  854 S. Arthur Arlington Heights, IL 60005-2828

• 

  Electrolux

  11500 Concord Village Ave Sappington, MO 63128-1309

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -27 January 2025 Received damaged refrigerator from Frigidaire -Frigidaire has sent THREE sets of damaged replacement doors -In April/May a replacement refrigerator was approved -27 May 2025 called Frigidaire and was told delivery was 20 May or 25 May, which had passed -Called 30 May and was told that someone "accidentally" cancelled the replacement stating we already received it. At that time a refund was requested and we would get a call in 3 to 5 business days. No call. -6 June 2025 called and was told no refund but a replacement was authorized and **** would call back Monday, 9 June with details.-Spent over 35 hours on the phone and via chat (we had to call them)-Sent letters to corporate with no replies -Sent e-mails to customer service with no replies -Consistently told that "someone will contact you in 3 to 5 business days"-Supervisors NEVER available (on hold for 6 hours waiting for a supervisor one day)131 days after receiving damaged refrigerator and still no solution

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through the governments (Energy Affordability Program, aka. ***), a brand-new Frigidaire dehumidifier (Model FFAD5033W1, Serial#: *********** was delivered to me in March 2024 to replace my well-working Danby dehumidifier. Due to cool weather, I didnt open the packaging box until 2 weeks ago (June 2, 2025). However, only after TWO days, the dehumidifier started showing EC error message. It indicated a refrigerant or sealed system failure. I reset the dehumidifier but the same EC error message remained and it couldnt condense any moisture. I checked on websites and found numerous plaints on the same problem.I called the manufacture (Frigidaire) customer service (****, phone **************) the on June 6, but **** was very rude and unhelpful at all! She arbitrary told me that Frigidaire started the 1-year warranty from the delivery date, regardless the fact that I only started using this brand-new dehumidifier only for TWO (2) days! And she refused to consider warranty coverage for this dehumidifier and simply hung up the phone.I also wrote to the *** by email on June 6 (Contacted ***** ****, Phone: ************, email: ****************************** but they refused to help and seek any resolution either.I am not trying to abuse Frigidaires warranty system, but I have to say it was ridiculously unfair for me as the Frigidaire humidifier only lasted for two days after the packing box was opened! It was out of my control to set a later delivery day, nor to buy extended warranty through the government handling the Energy Affordability Program. It would be greatly appreciated, if BBB could help me escalate to Frigidaires higher-up ******************* to reconsider the warranty coverage for my case, so that the dehumidifier can be repaired free of my costs.

  Business Response

  Date: 07/09/2025

  Please see the attached response 

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I am still waiting for Electrolux / Frigidaire for their update regarding the dehumidifier replacement.  Hopefully they will get back to me soon.
  
  Thank you. 
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MODEL NO:GRSS2652AD SERIAL ************* Recieved Warranty email stating..."The Warranty replacement team at Electrolux/Frigidaire has authorized an RGA/ instore credit to The ********** for:MODEL NO:GRSS2652AD SERIAL ************* Customer :**** ***** Phone no. :*************** THD PO#:79519666 RGA Number:SS7335355126 Electrolux does not want the unit return. The original should be scrapped by the consumer. Thank you for your partnership Let us know if you have any questions.Thank you,Sunny Frigidaire Warranty "According to Electrolux warranty on their website ( ******************************************************************************************************************************************************************************************** )Located as a PDF within website ( *********************************************************************** )It states " Electrolux will pay all costs for repairing and replacing any parts of this appliance... "I went to ********** today, however the in-store credit to replace the refrigerator unit was not enough to cover the cost of the new unit in the store. There was a difference of $153.35, which I had to pay out of pocket.. According to the Electrolux warranty for Refrigerators, "Electrolux will pay all costs for repairing and replacing any parts of this appliance...". Electrolux declined to send a technician to my home to fix the unit, which is fine, however if a technician was sent, the unit would be fixed and I would be out $0 because Electrolux would have paid the invoice. Since I was told to replace the unit by Electrolux, I am now out of pocket $153.35. I would like to be reimbursed for enacting the warranty on the unit , as instructed, and have the warranty legally followed. I have all the receipts that I received today if needed. I, the consumer, should not be forced to make payment for a warranty decision by the company, whenever the warranty clearly states that all costs are covered.

  Business Response

  Date: 07/03/2025

  Please see attached.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an extended warranty my dishwasher needs replacement they have tried 4 times to repair it. **** says its not repairable was approved by company for replacement. Company says they have shipped replacement to 3rd party to deliver it. 3rdy party company says never received every time I call Frigidaire they keep telling me that they will escalate to a supervisor now going on 2 months with out my dishwasher and no one at Frigidaire can help.

  Business Response

  Date: 06/30/2025

  Please see attached.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire fridge/freezer on April 18, 2025 from *****. After a week of having the unit plugged in the freezer started building up ice. I scheduled for a repair crew to come out through Frigidaires website. The repair team said that the unit was beyond repair and would have to be replaced. He took pictures and put in a ticket on May 19th and told me I would hear from Frigidaire by May 21st. I never received a call so I called on the 22nd. I was told that the ticket got lost and they put a new one in. For the next 5 weeks I have been calling them every few days because they tell me theyll call in ***** hours and not once have I received a call from them. On June 13th I was told I would be called on the 14th to set up a time for the replacement to be sent. I never got a call, I called on the 16th to be told that they would not be issuing a refund or sending a replacement.

  Business Response

  Date: 06/30/2025

  Please see attached.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refrigerator model fftr2045vwa, from Lowes 11 months ago. Fridge quit working. I was told it had to be sent to escalation team as no repairman in my area. It has been 2 weeks. No one has called to make appointment. Ticket #*********. I also have a 12 month additional contract na144093-9. If they cant fix it, provide a new one, same model. I have the sales slip from Lowes.

  Business Response

  Date: 06/30/2025

  Please see attached.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this brand is highly illegal based upon its electrical field.

  Business Response

  Date: 07/02/2025

  Please see attached.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025, my husband and I purchased a home in ********, ** that included a Frigidaire stove. A warranty was included with the purchase of the home. Additionally, we purchased a secondary warranty for the stove. Initially, we found that the stove had an issue with time it required to heat the oven. We called the manufacturer at ************ and requested that a technician be assigned. We were never able to get the technician to assess issues with the stove. Eventually, we called our gas company and they sent someone to conduct a thorough evaluation of the stove . More recently, the week of May 20th, I reached out again to Frigidaire several days in a row to request a technician because the broiler was not working and we smelled gas every time we turned on the over. No technician was referred to us. C/S told us to call ***** and request a technician and then have Frigidaire reimburse us. I called ***** and I was told that they would not be able to service the stove since it was still under warranty. Called Frigidaire back and complained and asked to speak to a manager, a request that was not honored. The C/S *** created a priority ticked on 5/23/25, **********. No technician called us until 6/11/25 and they informed us that they did not receive the referral from Frigidaire until that day. That's 19 days later!!!!!!!!!! Obviously, we couldn't wait and had to purchase another stove, which we did from ****** in ***********. The cost of the new stove was $799. However, we are requesting full reimbursement in the amount of $1600 to cover warranty and delivery costs. I am also requesting reimbursement for the additional one year warranty through 8/2026 that I purchased for the stove, since we no longer have it. Certificate/contract number ************ for $66.99.

  Business Response

  Date: 07/01/2025

  Please see attached.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Electrolux vacuum from an authorized retailer on 11/27/24. I still have the original receipt. In March 2025 I reached out to submit a warranty claim after the vacuum stopped working. I submitted the claim with the requested serial numbers on 4/10/25. I followed up 2 weeks later after no response. I was told they needed the receipt. I then sent in a copy of the receipt. Waited a few more weeks and no response from the company. I called again requesting an update and was told no one knew what was going on. I requested to speak to a supervisor which is extremely difficult to do for some reason with this company. The supervisor told me that the vacuum had been shipped on 5/15/25. I then called back on 5/30/25 after still not receiving the ***lacement and requested to speak to another supervisor. This supervisor was named ******* ***** and was from the escalations ***** He told me that the company had gotten a new system and that the shipping warehouse had essentially never received my order. He didnt understand why the previous *** had told me that it had shipped out on 5/15. I expressed that I wanted my money back. He offered me a "buyback" and emailed me the letter. I had to email back the serial tag and receipt. I confirmed receipt of the email while on the phone with him. He reassured me that I would have a p***aid card sent to my email in the amount of the purchase price $289.99 less applicable taxes. I have reached out 3 times now for an update. As of today, 6/13/25, I still have no response from Jeofrey or anyone from this company. I tried calling again today and asked for a supervisor. After waiting on hold for an hour I was offered to submit a callback request form. I just want to be able to ***lace my vacuum. I have horrible allergies and pets. My carpet is disgusting now.

  Business Response

  Date: 07/02/2025

  Please see attached.

  Customer Answer

  Date: 07/02/2025

   
  I am rejecting this response because:
  
  

  Business Response

  Date: 07/07/2025

  Please see attached.

  Customer Answer

  Date: 07/07/2025

   
  I am rejecting this response because:
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire refrigerator on January 18, 2023, brand new from a ********** Store. The refrigerator went totally out on May 20, 2025. I called a service repair and was told that it was out that the compressor was out and for the cost for a new compressor I might as well purchase a new refrigerator. I have called Electrolux on several three(3) to be exact and was able to tell them what the customer representative what the problem and each time they have hung up on me or transferred me and hung up. I have had to purchase a new refrigerator. This refrigerator was a lemon to go out in three years. I have purchased a few refrigerators an never have I ever had one to go out in three years less long five years. To pay $800.00 for a refrigerator and in three years you need to purchase it is a lemon and I need them to make good on there lemon item. I've had to purchase another refrigerator and all my food go bad. Yes I want a resolution that will compensate for there bad item.

  Business Response

  Date: 07/03/2025

  Please see attached.