Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Electrolux has 30 locations, listed below.

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  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
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  Electrolux

  5009 W Clearwater Ave Ste F Kennewick, WA 99336-4952

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  Electrolux

  1516 West Lake Street Minneapolis, MN 55408

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  Electrolux Corporation

  609 N. Midlothian Mundelein, IL 60060-1628

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  Electrolux Corporation

  415 N. Ardmore Villa Park, IL 60181-2196

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Frigidaire refrigerator in June 2022. The refrigerator stopped working some time in December 2022. We returned home January 2023 to find it not working and all food spoiled. We called the warranty department and they sent out a repairman. He ordered a new board and installed it. It still didnt work. He said it was unrepairable. We have even calling on a weekly basis to get this resolved. It have been four months and we just keep getting the run around. They have contacted the repairman, we have contacted the repairman. Frigidaire has told us several times it should be resolved in 5-7 business days. We hear the same things over and over again, from we are going to send another repairman out to sending us another refrigerator. Four months of this! This is insane! We have to purchase ice to keep things cold. Im 67 and have to run downstairs to get thing from the ice chest. Please help us. Thank you

  Business Response

  Date: 04/11/2023

  Please see attached.

  Customer Answer

  Date: 04/12/2023

   
  I am rejecting this response because: My wife, ***************************, and I bought it at Lowes. Yes her number is on your records. There was no hostile activity on our end. The reason I know this is because my wife is the sweetest person and I was away on business at the time the repairman came. The repairman ordered the wrong board then after he installed the right board it still didnt work. I believe it is beyond his level. He noted that it is unreparable. We just want this problem resolved. New fridge, fix the fridge, we dont care we just need a refrigerator. We keep getting thrown in circles dealing with Frigidaire every time we call. 
  

  Business Response

  Date: 04/14/2023

  Please see attached.

  Customer Answer

  Date: 04/17/2023

   
  I am rejecting this response because:The repairman that Frigidaire sent to fix it stated that it can not be fixed. Now you are offering $200 for me to fix the refrigerator when it is still under warranty? What kind of response is that? They tried to set up another repairman but when I talked with them they did not service my area. Called Frigidaire back and they said they would send the only one in my area. Well that happens to be the same one who had deemed it unrepairable. When I called to set up for his third visit he said it was unrepairable and was going to call Frigidaire back and tell them again. Please help us resolve this. We are old and tired of dealing not having a refrigerator. 
  
  

  Business Response

  Date: 04/19/2023

  Please see attached.

  Customer Answer

  Date: 04/19/2023

   
  I am rejecting this response because:
  We call the number provided twice a week. They cannot get anyone to come because the repairman who came out and tried to fix it twice does not want to spend his time on a refrigerator he has already deemed unrepairable. The agency keeps trying to find another repairman but anybody else states it is out of their area. On 4-15-23 we called and they said, again they would send someone out, again. The company they called was in ************ when we are in *********, 11 hours away. They would not come. On Monday 4-17-23 we called again they said they would find another repairman, again. This time they said they are sending ******** and appliance. This is the same guy that deemed it unrepairable. They said they would contact me within 24 hours. It been 72 hours with no response. They keep sending us in circles. Just give us our money back and get the thing you call a refrigerator out of my house. Please help us. We are retired and dont need this kind of stress in our lives. We dont deserve this kind of stress in our lives. I would like to see the owner lives without a refrigerator for four months. Help

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an extended service agreement with Frigidaire.ca (also known as Electolux), issued on June 9, 2022, good for three years, on a microwave oven. The oven serial number is ********** and the model number is CGMV176NTW. The oven was purchased from ********** in *************, ***, on October 7, 2018.The oven recently failed. An electrician confirmed that the cause of the problem was the oven, not the electrical circuit.I called the service help line on March 3, 2023. The agent listened and said that the appliance would be replaced by the store where we bought it. If I had not heard from the store in **** days, I should call back. The authorization number for this case was ********.I called the store. They were puzzled by what I asked and told me that they had no communication with the issuer of the extended service agreement.I called Frigidaire/Electrolux back on March 10 and spoke with another agent. He told me the appliance was not covered because the extended service agreement had been cancelled on July 10, 2022, because the appliance was damaged. When I asked about the damage, I was told he could not explain. All he could say was that the agreement was cancelled. He could not connect me with a supervisor or manager. Although I protested that i had all the paperwork for the service agreement, he told me it was cancelled, and that was that.