Reviews

Review Details

• Review fromJay P

  Date: 07/23/2022

  1 star

  Jay P

  Date: 07/23/2022

  Based on an itemized list of belongings, A Plus Moving gave an estimate of 400 cubic feet at a cost of $2,131.32. I paid a deposit of $532.83 (25%). On the day of the move, the movers took one look at our things and said this looks more like 600 cubic feet, upped the cost to $3,611.71, and would not begin working until I paid 50%, another $1,539.44. They had us over a barrel and we had no choice but to consent. It is also very shady that they would only accept cash or postal money order. I had a bank money order and they would not accept it. I ended up having to pay in a combination of the only cash I had plus a Zelle transfer from my bank account. Why no credit cards? Seems fishy. Avoiding taxes perhaps? Next time I will rent a U-Haul and handle moving myself.

  A Plus Moving Group

  Date: 09/14/2023

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of 34 pieces to transport which was estimated to occupy approximately ************************************************************************************* require additional services which were not listed on the Estimate then the price will increase accordingly.The customer added more pieces which increased the volume to 600 Cu ft. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates.A Binding estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and/or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing shipments and adjustment of charges accordingly is only an option with a non-binding estimate.The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information on 07/26/2023 to file a claim online. Up to date no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at ************ or online at ******************