Complaints

This profile includes complaints for Aruza Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aruza Pest Control has 11 locations, listed below.

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  Aruza Pest Control

  5445 77 Center Dr Ste 80 Charlotte, NC 28217-0752

  
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  Aruza Pest Control of Charlotte

  4801 Chastain Ave Ste 125 Charlotte, NC 28217

  
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  Aruza Pest Control of Jacksonville

  7949 Atlantic Blvd Suite 203 Jacksonville, FL 32211

  
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  Aruza Pest Control of Raleigh

  2159 Energy Dr. Apex, NC 27502

  
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  Aruza Pest Control of Charleston

  1231 Boone Hill Rd Ste 2B Summerville, SC 29483

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales representative approached as I was pulling into my driveway and was at the door of my vehicle before I could get parked. He was politely informed that we did not care for service and that our property was posted. He continued to attempt his sales pitch, talking over me and moving closer. I reiterated the property was posted and that he was trespassing to which he finally left.The behavior demonstrated was overly predatory and concerns me how the interaction would have gone for others in my family had I not been there.

  Business Response

  Date: 06/26/2025

  Thank you for submitting your feedback on your experience. While we believe in Door to Door sales as a means of promoting our business, we train our representatives to be courteous of our community members wishes. We have addressed the team regarding this incident based off the feedback given. We have also added the address you provided as a "Do Not Knock" property in our database so we do not disturb you further, and wish you luck in our listing of the property. If you have any further information you wish to provide, please feel free to reach out to our office to discuss. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ***** a salesman from Aruza Pest Control came to my home on Wed 5-28-25. ***** showed flyer of all the benefits that his pest control company has spray, spread granules, remove spider webs, etc. He said they would spray both homes on my property for ***** monthly. I signed up with him to start, Thurs 5-29-25 and they charged my credit card ***** immediately before anything was completed. A spray tech came and sprayed 5-29-25 inside only it started raining so they said they would come back and spray outside of both places 6-2-25. No one showed up on 6-2-25, so I called them they said someone would spray outside of both places 6-5-25. A spray tech sprayed my house outside I was not there my daughter said they never came next door to spray mobile home. Since then she has all kinds of bug come there that she has had to deal with! I called on 6-13-25 to just cancel service with them I had to play too much phone tag and no shows! I was told I can not cancel I have to talk to manager he has to cancel, she set us up with another treatment for 6-18-25. I called back on 6-17-25 and said I just want to cancel I am not happy with their service. **** said the manager has to cancel. I do not want to play phone tag waiting on the manager *** ******* to call me back for cancellation and I do not want my credit card charged for any other amounts from Aruza Pest Control. Thank You,***** ****

  Business Response

  Date: 06/19/2025

  One of our members of management had attempted to reach out via phone and email and relayed the following message to the customer. Both houses were treated on 5/29 for the inside treatment, and then again on 6/5 for the outside treatment. After the customer shared some frustrations, we did offer to send a member of the team out to address any concerns the customer may have had. That was scheduled for 6/18, but the customer cancelled that appointment. One thing to note is that any time a service is provided it is common and expected to see additional pests. This is by design to stir up activity, get the insects in contact with the chemicals, and then begin the process. It's likely that is what the daughter here is experiencing. That is why we provide call backs and re-treatments under our service plans. At this point we feel that we have tried to address concerns of the customer, but we have cancelled the agreement. There are no further charges or services owed. 

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. 
  

  They also sent an email to me stating that my account is closed without any additional fees and no further payments will be due. This is exactly what I wanted from them. 

  Thank you.

  
  they do spray for gnats and ticks. I called the salesman back a few days later to double check, and he was making sure the grub granules were on the truck. Next tech comes 5/31/25, says the only granules they put out are for ants to carry back to their nests. And they do not spray for gnats or ticks. If you have paid for mosquito spray, and it hits these, it might kill them. The salesman knew up front, we were not paying for mosquito spray. They are using deceptive sales tactics, not delivering promised services once you are bound by their contract. 6/3/25 Aruza says to get out of the contract I must pay cancellation fee of $199. It does not matter that they lied. Salesman lied to me 3 times about grubs, and 2 times about gnats and ticks. I feel it is only fair that I am released from the contract without paying a cancellation fee, due to deceptive sales tactics and failure to deliver promised services.I spoke to a sales admin at Aruza today who verified they do not handle grubs.

  Business Response

  Date: 06/04/2025

  This account has been reviewed by our management staff and they have reached out to the customer. At this point the account has been closed due to the miscommunication, and any sort of discount payback has been waived. The customer has also been emailed confirmation of this closure as requested. 

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.  
  

  Just wanted to add that I appreciate the BBB for having this opportunity to come to a resolution and the regional manager I spoke with was very professional. We agreed to the refund.

  
  water and moist areas. That was the opposite from what I heard from the salesman who told me it was something they could handle. I even asked him about new sod grass.Sure enough, the problem didn't go away (see picture after second spray 5/30/25). Given that I am paying for a service that differed from what I was promised and doesn't work I wanted to cancel. I needed to pay $345 to cancel because it was less than a year long contract. I asked to speak to a manager to have that waved because I was told incorrect information from the sales ***. A manager called me back and refused to waive the $345. In order to cancel and stop paying additional money, I eventually had to pay the $345. This complaint is being written to hopefully get refunded that $345. It is unethical for a company to send out a sales *** which makes misleading claims about what the company can do. If I heard from the technician first, rather than the sales ***, I would have never agreed to sign the contract.

  Business Response

  Date: 06/03/2025

  First off, we'd like to apologize for the miscommunication. In pest control, our main focus is entirely on keeping your home structure protected. This includes limiting the activity on the outside before the get to the home. While there are a variety of products and solutions to accomplish this, there are some times some external factors that may make that challenging. We pride ourselves on making sure that the proper expectation is set so that you know what our objective is and what is possible. With that being said, one of our Service Managers at the branch has reached out to the customer and come to a resolution. If any further action is needed, please let us know. 

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: this in no way accepts responsibility for the actions of its employees. It denies the rude behavior and blatant disregard for personal property and right to privacy. This is an unacceptable generic response and I am honestly insulted at this attempt to silence and placate a concern.
  
  
  

  Business Response

  Date: 05/29/2025

  Thank you for taking the time to share your concerns. We understand and take seriously the feedback provided by members of the community, even when a business transaction has not taken place. While Aruza Pest Control does operate within legal parameters that permit door-to-door canvassing, we recognize that some neighbors prefer not to be approached, and we strive to balance our outreach efforts with community comfort and respect. Our sales team is trained to remain courteous and professional at all time, and we appreciate your feedback and the opportunity to improve our community interactions. If you would like to speak with a member of our management team directly, we welcome the conversation and are happy to provide additional context or resolution.

  Business Response

  Date: 05/29/2025

  We had no intention of insulting you or your concerns. We want every member of our team who puts on the Aruza logo to represent the core values that we as a company hold. This includes being respectful to both our current customer base as well as potential customers. The response was written based on the information we had regarding your complaint. If you have any more information regarding the incident, we would love to have it so we can address your concern appropriately. 

  Business Response

  Date: 06/02/2025

  The team in that area has been addressed on what our standards are. If there is any additional information that can be provided regarding the representative, his appearance, name, or any sort of description of either the team member, or the neighborhood this happened in, we would love to investigate further. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for pest control at our home with Aruza. Was told that the area to be treated would extend thirty feet around the home. Was informed by the sales *** that any problem areas would also be treated and to let the technician know where those areas were. Upon the technicians arrival, I did show him the trouble spots. Not only did they fail to treat the thirty-foot area as promised, they also did not treat the problem areas that were pointed out. After stated this to them, the technician sent text messages stated that he did. When we told them that you had not as I was home during service, he proceeded to essentially tell us that we were wrong. This was our first service and asked for a cancellation of service. They then threatened that they would charge us the full amount from the discount they were offering. We simply do not want them at our home as they are trying to scam the service they are providing. We have reached out in an attempt to resolve this with them directly to no avail. We believe that they are deliberately deceiving clients by selling a particular service and deliberately not preforming it as advertised. For that reason, and being our initial treatment, we no longer wish to continue services.

  Business Response

  Date: 06/04/2025

  We have received the complaint and have reviewed the account. We have a timelapse video of the representative at the home communicating with the customer and providing service at the home. This file can not be uploaded to this response, but can be sent if requested. Our records show the representative was on site for 40 minutes providing service, and had reached out to the customer explaining services rendered. When the customer explained that they had some areas that they felt weren't fully treated, we had scheduled a follow up to address any of those concerns. The customer then requested to ****** the account. At this point the account is closed with no further services or charges scheduled. There was no discount re-payment charged.