Complaints

This profile includes complaints for Aruza Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aruza Pest Control has 11 locations, listed below.

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  Aruza Pest Control

  5445 77 Center Dr Ste 80 Charlotte, NC 28217-0752

  
• 

  Aruza Pest Control of Charlotte

  4801 Chastain Ave Ste 125 Charlotte, NC 28217

  
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  Aruza Pest Control of Jacksonville

  7949 Atlantic Blvd Suite 203 Jacksonville, FL 32211

  
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  Aruza Pest Control of Greenville

  1200 Woodruff Road Unit C-25 Batesville, SC 29607

  
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  Aruza Pest Control of Raleigh

  2159 Energy Dr. Apex, NC 27502

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales representative approached as I was pulling into my driveway and was at the door of my vehicle before I could get parked. He was politely informed that we did not care for service and that our property was posted. He continued to attempt his sales pitch, talking over me and moving closer. I reiterated the property was posted and that he was trespassing to which he finally left.The behavior demonstrated was overly predatory and concerns me how the interaction would have gone for others in my family had I not been there.

  Business Response

  Date: 06/26/2025

  Thank you for submitting your feedback on your experience. While we believe in Door to Door sales as a means of promoting our business, we train our representatives to be courteous of our community members wishes. We have addressed the team regarding this incident based off the feedback given. We have also added the address you provided as a "Do Not Knock" property in our database so we do not disturb you further, and wish you luck in our listing of the property. If you have any further information you wish to provide, please feel free to reach out to our office to discuss. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ***** a salesman from Aruza Pest Control came to my home on Wed 5-28-25. ***** showed flyer of all the benefits that his pest control company has spray, spread granules, remove spider webs, etc. He said they would spray both homes on my property for ***** monthly. I signed up with him to start, Thurs 5-29-25 and they charged my credit card ***** immediately before anything was completed. A spray tech came and sprayed 5-29-25 inside only it started raining so they said they would come back and spray outside of both places 6-2-25. No one showed up on 6-2-25, so I called them they said someone would spray outside of both places 6-5-25. A spray tech sprayed my house outside I was not there my daughter said they never came next door to spray mobile home. Since then she has all kinds of bug come there that she has had to deal with! I called on 6-13-25 to just cancel service with them I had to play too much phone tag and no shows! I was told I can not cancel I have to talk to manager he has to cancel, she set us up with another treatment for 6-18-25. I called back on 6-17-25 and said I just want to cancel I am not happy with their service. **** said the manager has to cancel. I do not want to play phone tag waiting on the manager *** ******* to call me back for cancellation and I do not want my credit card charged for any other amounts from Aruza Pest Control. Thank You,***** ****

  Business Response

  Date: 06/19/2025

  One of our members of management had attempted to reach out via phone and email and relayed the following message to the customer. Both houses were treated on 5/29 for the inside treatment, and then again on 6/5 for the outside treatment. After the customer shared some frustrations, we did offer to send a member of the team out to address any concerns the customer may have had. That was scheduled for 6/18, but the customer cancelled that appointment. One thing to note is that any time a service is provided it is common and expected to see additional pests. This is by design to stir up activity, get the insects in contact with the chemicals, and then begin the process. It's likely that is what the daughter here is experiencing. That is why we provide call backs and re-treatments under our service plans. At this point we feel that we have tried to address concerns of the customer, but we have cancelled the agreement. There are no further charges or services owed. 

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/14/25, a salesman from Aruza Pest Control, walked up to our home, uninvited, to sell us a pest control contract. He told us they spread granules to kill grubs. He told us they spray for small gnats and bugs that fly around your head, and they spray for ticks. I asked specifically about deer ticks, and he said Yes, it kills deer ticks. First service tech comes out the next day, informs us they do not spread granules for grubs, they do not spray for gnats and bugs, and they do not spray for ticks. (They are putting out mouse traps in my house, but that is not involved in my issues at all.) I called Aruza and complained about the grub granules, was forwarded to a manager, told they do not spread grub granules because that is ornamental, something they do not do, and he would call the salesmans boss. I called the salesman myself, and he told me that yes they do put out granules for grubs and he would make sure they are on the truck of the next tech coming to our house. The salesman said they do spray for gnats and ticks. I called the salesman back a few days later to double check, and he was making sure the grub granules were on the truck. Next tech comes 5/31/25, says the only granules they put out are for ants to carry back to their nests. And they do not spray for gnats or ticks. If you have paid for mosquito spray, and it hits these, it might kill them. The salesman knew up front, we were not paying for mosquito spray. They are using deceptive sales tactics, not delivering promised services once you are bound by their contract. 6/3/25 Aruza says to get out of the contract I must pay cancellation fee of $199. It does not matter that they lied. Salesman lied to me 3 times about grubs, and 2 times about gnats and ticks. I feel it is only fair that I am released from the contract without paying a cancellation fee, due to deceptive sales tactics and failure to deliver promised services.I spoke to a sales admin at Aruza today who verified they do not handle grubs.

  Business Response

  Date: 06/04/2025

  This account has been reviewed by our management staff and they have reached out to the customer. At this point the account has been closed due to the miscommunication, and any sort of discount payback has been waived. The customer has also been emailed confirmation of this closure as requested. 

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. 
  

  They also sent an email to me stating that my account is closed without any additional fees and no further payments will be due. This is exactly what I wanted from them. 

  Thank you.

  
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB Team,My name is ***** *******. I am writing this complaint about Aruza Pest Control. On 5/3/25 a sales *** knocked on my door offering pest control services. I was having issues with bugs (springtails) coming through the back door so we walked around the back yard and I let him in my house to view what's going on. He assured me Aruza could handle the situation. Based on his assertion I signed a contract and paid $80 so the business could stop the bugs from coming in as agreed upon.They sprayed later that day on 5/3/25 however the problem didn't go away (see picture of inside and outside after first spray taken on 5/19/25). I called the company and they scheduled another service technician to spray on the inside on 5/22/25. The technician told me that because I have a new house with new sod grass, which requires water to help it establish roots, there isn't much you can do about it (he wrote a little about this in the follow up attachment). This is because the springtails love water and moist areas. That was the opposite from what I heard from the salesman who told me it was something they could handle. I even asked him about new sod grass.Sure enough, the problem didn't go away (see picture after second spray 5/30/25). Given that I am paying for a service that differed from what I was promised and doesn't work I wanted to cancel. I needed to pay $345 to cancel because it was less than a year long contract. I asked to speak to a manager to have that waved because I was told incorrect information from the sales ***. A manager called me back and refused to waive the $345. In order to cancel and stop paying additional money, I eventually had to pay the $345. This complaint is being written to hopefully get refunded that $345. It is unethical for a company to send out a sales *** which makes misleading claims about what the company can do. If I heard from the technician first, rather than the sales ***, I would have never agreed to sign the contract.

  Business Response

  Date: 06/03/2025

  First off, we'd like to apologize for the miscommunication. In pest control, our main focus is entirely on keeping your home structure protected. This includes limiting the activity on the outside before the get to the home. While there are a variety of products and solutions to accomplish this, there are some times some external factors that may make that challenging. We pride ourselves on making sure that the proper expectation is set so that you know what our objective is and what is possible. With that being said, one of our Service Managers at the branch has reached out to the customer and come to a resolution. If any further action is needed, please let us know. 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.  
  

  Just wanted to add that I appreciate the BBB for having this opportunity to come to a resolution and the regional manager I spoke with was very professional. We agreed to the refund.

  
  

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A young white man from this company just knocked on my door, with a clearly posted "No Soliciting" sign. When I opened the door and asked what he was selling and pointing to the no soliciting sign he openly and proudly told me that he saw it, and decided to knock anyway. He stated me wasn't with solar, or grass, he was bugs. I asked him for a card , he didn't have one. When I asked for the name of the company he represented he told me. Then proceeded to ******* and mock me asking if I was going to do something crazy. I said "no, I'm going to call your company and tell them you ignored a "No Soliciting" sign. The company is of course closed on the weekend, so I couldn't call to make my complaint.

  Business Response

  Date: 05/29/2025

  Thank you for taking the time to share your concerns. We understand and take seriously the feedback provided by members of the community, even when a business transaction has not taken place. While Aruza Pest Control does operate within legal parameters that permit door-to-door canvassing, we recognize that some neighbors prefer not to be approached, and we strive to balance our outreach efforts with community comfort and respect. Our sales team is trained to remain courteous and professional at all time, and we appreciate your feedback and the opportunity to improve our community interactions. If you would like to speak with a member of our management team directly, we welcome the conversation and are happy to provide additional context or resolution.

  Customer Answer

  Date: 05/29/2025

   I am rejecting this response because: this in no way accepts responsibility for the actions of its employees. It denies the rude behavior and blatant disregard for personal property and right to privacy. This is an unacceptable generic response and I am honestly insulted at this attempt to silence and placate a concern.
  
  
  

  Business Response

  Date: 05/29/2025

  We had no intention of insulting you or your concerns. We want every member of our team who puts on the Aruza logo to represent the core values that we as a company hold. This includes being respectful to both our current customer base as well as potential customers. The response was written based on the information we had regarding your complaint. If you have any more information regarding the incident, we would love to have it so we can address your concern appropriately. 

  Business Response

  Date: 06/02/2025

  The team in that area has been addressed on what our standards are. If there is any additional information that can be provided regarding the representative, his appearance, name, or any sort of description of either the team member, or the neighborhood this happened in, we would love to investigate further. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for pest control at our home with Aruza. Was told that the area to be treated would extend thirty feet around the home. Was informed by the sales *** that any problem areas would also be treated and to let the technician know where those areas were. Upon the technicians arrival, I did show him the trouble spots. Not only did they fail to treat the thirty-foot area as promised, they also did not treat the problem areas that were pointed out. After stated this to them, the technician sent text messages stated that he did. When we told them that you had not as I was home during service, he proceeded to essentially tell us that we were wrong. This was our first service and asked for a cancellation of service. They then threatened that they would charge us the full amount from the discount they were offering. We simply do not want them at our home as they are trying to scam the service they are providing. We have reached out in an attempt to resolve this with them directly to no avail. We believe that they are deliberately deceiving clients by selling a particular service and deliberately not preforming it as advertised. For that reason, and being our initial treatment, we no longer wish to continue services.

  Business Response

  Date: 06/04/2025

  We have received the complaint and have reviewed the account. We have a timelapse video of the representative at the home communicating with the customer and providing service at the home. This file can not be uploaded to this response, but can be sent if requested. Our records show the representative was on site for 40 minutes providing service, and had reached out to the customer explaining services rendered. When the customer explained that they had some areas that they felt weren't fully treated, we had scheduled a follow up to address any of those concerns. The customer then requested to ****** the account. At this point the account is closed with no further services or charges scheduled. There was no discount re-payment charged. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/2023 Aruza came to our home with a chief complaint from us about mice. After inspection a representative from their team found that the crawl space under our home was in bad shape and showed evidence of mold, falling insulation, and mice nesting. We decided to use them for crawl space work and had moisture barrier installation which in the contract included: Vapor barrier floor liner, crawl space debris cleanout, insulation install, insulation removal, and YCS Pro cleaner, and before and after pictures of the job. The total payment for this was $10,200. Their team came out on November 9th and 10th, 2023 to do the job. Upon completion they had their own final inspector let us know that "everything looked great" and also promised us before and after pictures. Upon this visit the remaining balance was due and the job was said to be complete. To precede the upcoming complaint we never received any pictures. On December 13th I hired someone from a separate company to insulate pipes going to our master bathroom. The worker had to use the crawl space for access. This worker informed us of the significantly embarrassing job that the crawl space was in. Large sections of insulation were not replaced and large areas were not insulated. Nesting from mice was still active in old insulation that they never took out. The pipe insulation worker kindly took pictures for us and brought to our awareness the terrible job Aruza did, It was not only bad work but the initial work under the contract was never completed. I called Aruza and they sent a second employee to look under the crawl space, he recognized the issue and sent a team December 28th, a week later for another 8 hour day of work. I've asked to speak with managers multiple times and have been ignored. When the last team left on December 28th, they told me there were sections that they could not reach, letting me know that there is still incomplete work. We are still waiting for a manager and inspector from them.

  Business Response

  Date: 01/04/2024

  The Branch Manager has been in contact with the customer to evaluate the home and the work performed. We will be meeting with the customer directly once the homeowner and her boyfriend can be present for the meeting. 

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A young man was soliciting services and clients from door to door in my community. So I signed up for his services. I was told I could cancel at anytime and there would be no penalty. However, when I called up to cancel the service, I was told that I would need to pay a full year worth of service before I could cancel. The representative was very rude to me and act like I was annoying her. So I called my bank and put in a complaint with them and close the card that they were billing so that no further charges could be put against my account. Initially, when I called, I was asked why I wanted to cancel, and I replied because the services dont work. I still get a lot of pest, flies and mosquitoes. Plus the summer is coming to a close and most of these problems will disappear. They refuse to cancel. So I went straight to my bank. I want this service canceled and no further charges attempted.

  Business Response

  Date: 08/22/2023

  Customer signed up for a 12 month agreement. The signed agreement as well as screenshots of the section explaining early cancellation fees are included in this response. This service offered to the customer includes a quarterly pest service with no charge call backs as needed for any activity. When signing up for an agreement, the initial service is discounted for a customer with the understanding that there will be 12 months worth of payments for the year. Customer has the ability to cancel at any point provided they pay the full initial price as outlined in the signed agreement. Often times whenever a pest control service is started, it does take a few visits to get the pest population under control which is why the calls backs are included. We have provided the initial exterior service as well as a follow up to complete the inside of the home as well. When the customer reported they were still having issues, a re-service was offered and declined. Based off the response from the customer, it appears as though they are wanting to avoid the monthly costs as we head into the fall/winter season. If there are still issues around the home, we will happily return to take care of these issues so they can be pest free. If the customer does not wish to allow us to try and eliminate those problems, we will cancel the service provided they pay for the initial services provided. We will even offer to reduce that initial discount fee.

  Customer Answer

  Date: 08/22/2023

   
  I am rejecting this response because:
  It was not pointed out and explained fully the penalty for canceling. It appears to me to be some kind of under handed Scam. Also, my reason for canceling has nothing to do with the fall season. I have more flies and bugs than before. I will not do business with this kind of company thats out to rip the consumer off. I will definitely spread the word.

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aruza Pest Control is farming 5 star ****** reviews under the pressure of the workers at your door. By doing this they cover up any negative reviews which also makes it harder for people to uncover their malicious cancellation policies. You can not cancel at any time. You cannot cancel by phone through calling them, you cannot cancel online, the ONLY way to cancel their service is for them to offer to call you back with an "account specialist" at their own leisure with no defined timeline. I contacted them over a month ago, talked to multiple people and they still refuse to contact me with an account specialist to cancel my account. This is malicious business practice to the highest of levels. I have disputed their charges to ***** Fargo due to malicious business practice and refusing to cancel my service through omission of contacting me. What incentive does Aruza have to contact customers that want to cancel? They have no incentive, so they don't do it in hopes that the customer forgets they need to cancel, then they get charged again and again and again.

  Business Response

  Date: 07/03/2023

  Customer complaint is valid. ************* communication was done incorrectly, and the account should have been resolved at this point. Customer Experience Manager has attempted to reach out to help process a refund for the 2 months of payments after the initial cancel request. We will go ahead and process these and should be returned within 5-7 business days. Account has been cancelled.
  
  We take pride in all of our 5 star reviews and love to hear feedback both positively and negatively. Most of the time it is positive in the form of our reviews. The negative ones, like this complaint, is a coaching opportunity we take very seriously. 

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales rep came to my door on 5/29 and offered me this pest control service. He told me it was a quarterly payment and the Initial payment covered me for 3 months. He also told me there wasn't a contract and I could cancel anytime. On 6/26 I saw an email from Aruza stating that I owed them $79. I was perplexed so I called customer service. The rep I spoke with tried to tell me that I was only being billed quarterly and the $79 per month would equal my quarterly payment amount. I again advised that I wasn't told that I was told that I would be billed one lump sum every 3 months, and since I had already paid for a 3-month service in May there was no reason for me to be billed again in June. She then had no other explanation to provide me. So I then asked her to just cancel the service as I felt like it was a scam to get me to sign up when the salesman came to my door and made promises that obviously were not true. She then told me that only a supervisor could cancel my account She placed me on hold after a few minutes she came back and said that she was unable to get a supervisor and that I would get a call back within 48 hours to get this resolved. That call never occurred so on July the 3rd I again woke up to an email from them indicating that I owe the $79 balance. I called and I spoke with a gentleman who told me that I agreed to pay a monthly amount in that the first payment was only for the initial service and that I was in a contract that I could not cancel. He then transferred me to another department who was supposed to be able to assist me with getting the contract canceled since I told them that I was told untruthful information in the beginning that, I was not in a contract and that I was only being billed quarterly & the initial payment covered me for 3 months. The representative that I spoke with refused to cancel my service without me being charged a cancellation penalty. This company shouldn't be allowed to do this to consumers.

  Business Response

  Date: 07/05/2023

  Subscription agreement was signed by customer. Upon request to cancel an office representative went off the signed agreement and it's terms and conditions. Customer told the office rep about the conversation that was had between the sales rep and the customer and that the customer had proof of conversation by the video attached to this complaint. The Aruza office rep asked to see the video so we could honor whatever was said at the door, but the customer would not send to the office. Prior to receiving video proof, the same office rep got with her direct supervisor and the agreement was cancelled and the past due balance was waived. At this point the agreement has been terminated and there are no further pending services or charges. 

  Customer Answer

  Date: 07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.