Complaints

This profile includes complaints for Aruza Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aruza Pest Control has 11 locations, listed below.

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  Aruza Pest Control

  5445 77 Center Dr Ste 80 Charlotte, NC 28217-0752

  
• 

  Aruza Pest Control of Charlotte

  4801 Chastain Ave Ste 125 Charlotte, NC 28217

  
• 

  Aruza Pest Control of Jacksonville

  7949 Atlantic Blvd Suite 203 Jacksonville, FL 32211

  
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  Aruza Pest Control of Greenville

  1200 Woodruff Road Unit C-25 Batesville, SC 29607

  
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  Aruza Pest Control of Raleigh

  2159 Energy Dr. Apex, NC 27502

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aruza knocked at my door one day and I was tol they would give me a good deal because the neighbor has service for them so its ***** a month and for 3 months and they came out and sprayed well I had no ants in sight after Aruza sprayed they were everywhere even in my bed!!! I called and they said they didnt use the strongest solution! I said I paid for her service what do you mean you didnt ise the strongest solution? However they scheduled someone to come out to spray with the strong solution he calls me to tell me he wants to reschedule I said no sir the ant problem never existed until yall sprayed so I need it taken care of today! He said well he would be out late o said thats fine so I just took my nephew home and when I get a call Im at your door I said sir you said you would be late give me 15 minutes Ill be back home do I head out and hes not here Im upset and call Aruza ask for my service to be refunded and cancelled and the guy on the phone said it would have to be escalated and I will be getting a call the next day from someone and I never did!!!!! This company is a SCAM !!!

  Business Response

  Date: 06/30/2023

  We have been in contact with the customer and he is allowing us to come out and rectify the issue. 

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman came to my door offering the treatments, we signed up under the impression there was no cancellation fees and this was a month to month service. I attempted to cancel *********/20/23 they never responded until today 6/27/23 theyve deducted another monthly payment did not cancel the service stated there was a contract in place that requires a 30 day cancellation notice the lady said it would cancel 7/20/23 after the deduct another payment and apply a cancellation fee. I have filed a fraud complaint with the *** and informed Aruza they are no longer authorized to make any withdrawls from any banking accounts associated with my account. I want a refund for the payment taken 6/27/23 and no more payments retracted from my banking account and my service to end.

  Business Response

  Date: 06/28/2023

  Customer signed agreement with the company to provide pest control service.A 30 day notice of cancellation is mentioned twice in the agreement. Screenshots are attached of both passages. Upon cancellation request, an office representative honored the original cancellation request of 6/20/23 thus making the effective cancellation date being 7/20. The final payment was made 6/27/23. At this point the account is closed, and there will be no further charges. Request for refund is denied as it was only 7 days after the original cancellation request. 

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales guy approached me at my home offering pest control for my ants. I agreed. A tech came out. The ants got worse. I had a follow up. Ants got worse. I asked the service be discontinued. I was ignored. I was charged the following month. I asked my service be discontinued. I was ignored. I was charged the following month. I asked my service be discontinued. I was called and told there would be a 250$ cancellation fee. I was told I could cancel at any time by the salesman.

  Business Response

  Date: 06/20/2023

  A yearly agreement was signed by the customer. Upon cancellation request, an office representative has spoken to customer and cancelled the agreement with the cancellation fee waived. There will be no further charges. 

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep sending Representatives out in my neighborhood they continue to come to my door almost every day even though I have a NO soliciting sign up. IT IS GETTING TO THE POINT WHERE I ALMOST WANT TO CALL THE POLICE DEPARTMENT TO REPORT THEM SO I AM REPORTING THEM HERE.

  Business Response

  Date: 05/24/2023

  I apologize for any inconvenience. Door to door campaigns during the Summer time are an extremely popular method of marketing so while I can't promise no other company will knock on your house, I will assure you that your home has been flagged in our records as a home to not approach. If you continue to have Aruza come to your house, please contact our office at ************. 

  Customer Answer

  Date: 05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service with Aruza Pest Control on April 25th, I noticed a charge on May 8th on my bank account for their services, I immediately called and was told my payment would be voided and the money should be in my account by the next day. Money never showed, called back on the 9th was told it could be ***** hours, so I waited until today. Called back to be told it could be **** business days. This company fraudulently took my money and have yet to put it back. It didn't take **** business days to take my money and I shouldn't have to wait that long.

  Business Response

  Date: 05/11/2023

  The account has been cancelled and the charge was made in error. We have processed a refund to make up for the error and that refund was marked successful on 5/9/23 at 8:19 am. Screenshot has been included of said refund. Once a refund has been issued, we unfortunately don't have any control over how fast it is returned. This is controlled by the bank and typically takes **** days to be processed. 

• Initial Complaint

  Date:03/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up with Aruza for spider control. Upon signing up I told the technician my primary issue was spiders and the technician gave me an overview about what I should expect. The first treatment was inside my house followed by outside mosquito treatments which I did not feel necessary due to the fact I wanted spider treatment. I paid $79 a month for multiple mosquito treatments. I brought up the issue with the next technician and he stated when i would receive the spider treatment which I thought would be every visit to tackle the issue. After continuing to misunderstand the necessity of how my service was performed I attempted to cancel and voiced several times my lack of satisfaction and the misleading information I received upon initially signing up. After being told I would be charged a cancellation fee and I still had spiders I was informed by the person on the phone I could get spider treatment any time! So here I am waiting for spider treatment and I find out 3 months before my contract ends while voicing my dissatisfaction that I needed to call separately and ask specifically for them to come back out even tho they were there to spray mosquitoes. At bare minimum the communication is very misleading and Aruza giving you a huge discount upfront only to say you owe every cent of the discount if you are dissatisfied is direct word play on consumers! Its a hefty price to pay for giving a company a try.

  Business Response

  Date: 03/16/2023

  I'm sorry you misunderstood the terms of your agreement. We include coverage of a wide variety of insects/pest issues to ensure that our customers are taken care of no matter what their pest issue is. The plan you have currently in place is a quarterly pest control service (including spiders as well as ants, roaches, centipedes, etc.) as well as monthly mosquito service during the months of March-October. Those monthly services are targeted specifically for mosquitos whereas the quarterly services are provided for spiders as well as other issues you may have. We also offer no charge re-treatments as included in the agreement you signed. After the quarterly service provided 1/5/23, we also reached out to the customer attempting to schedule an inside service and did not get a response about scheduling. After reviewing the agreement as well as the services provided, we have done everything in accordance to the agreed upon terms and will not offer a refund. 

   

  Customer Answer

  Date: 03/16/2023

   
  I am rejecting this response because:
  The only reason for the service I purchased was for spider control. Offering mosquito treatment In Addition to the spider treatment would have been fine. When I inquired early in my contract no one stated I could have additional spider treatment. They just said what you said.. I signed and agreed and if I want to cancel I have to pay the original money you discounted. I was only advised I could have additional services when I asked to speak to a manager. Im at the end of the contract. I paid for something i was hugely disappointed in. You can keep the money you did not earn. The whole intent is warn other customers about your company and its issues of how you misrepresent your contracts. I signed and paid. And if you check your records I complained more than once so calling me back in 1/2023 after I asked to speak to a manager as if it was your idea is further proof of how you perceive your practices are ok. 

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  problem 1) The salesman who sold me the plan, stated I just needed to complete the trial period of 2 months. I asked him to put that in writing which he did on my paper contract. However, when I called to cancel I was informed that the paper contract did not matter that the electronic one was the contract they were referring to and would continue to bill me for 12 months. I asked for an amicable solution that was not provided. problem 2) They stopped the pest control last visit in October after the phone call. They continued to bill me for services that did not perform and did not try to schedule services. I called again on March 6th and confirmed I was charged for 4 months of service without services being ******. I was told there would be no cancellation of services with them keeping the $320 and just moving forward; i will be charged for 12 months of services. However, if I wanted to restart services I could call and set that up. I stated I was very disappointed that we could not come to an amicable solution give the $320 charge for pest services not performed. This is the first time I have made a complaint against any company. However, I want to warn others about Aruza Pest Control. There are many other exterminators in our neighborhood that have excellent reputations and recommendations.

  Business Response

  Date: 03/07/2023

  I have reviewed the complaint and deem it valid. It seems we have made some errors on our end as a paper checklist is by no means a binding agreement and should have not been altered by the salesperson. I would like to offer 2 solutions to try and come to an agreement to resolve this issue. Option 1, an initial service originally priced at $375 is discounted when signing up for an annual agreement. That discount was $325 which is requested to be paid back if the agreement is cancelled prior to 12 months. I can offer to drop that initial price to $200, and refund the remaining amount paid which would result in a refund of $324 for the services not rendered. This would end your account. Option 2, I can credit the 4 months of charges to the account, resume service, and apply that credit so there are no charges being made until July should you wish to continue services from that point. 

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are highly misleading with payments being made for no service being performed then demand for cancelation that I have to pay extra 200 dollars which doesn't add up with anything the invoice doesn't clearly show how or why 200 payment is necessary for cancelation.

  Business Response

  Date: 01/24/2023

  I'm sorry you feel as though you have been mislead. When the service for your home was provided, you were offered an initial discount of $200 (normally $300) for the start up service on the home. After the initial service there is a monthly charge of $79 to maintain coverage for the year.  I have attached a screenshot of where that is documented in the signed agreement. The service plan the customer signed up for includes a quarterly pest control service as well as a mosquito service provided monthly between the months of March-October. We also offer no charge re-treatments as requested. I have also included a screenshot of the early cancellation fees as provided on the signed contract. This states that a cancellation prior to a 1 year completion would result in a charge of the initial discount that was provided to start service which is the mentioned $200. Upon notice of requested cancellation without a service, a member of the call center offered to have someone come out and service your home at no additional charge as offered with the service agreement. The service agreement was also provided to the customer prior to cancellation for review with the option for a reduced rate for service, as well as the option to proceed with the early cancellation for the agreed upon fee of $200. 

• Initial Complaint

  Date:11/22/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was stolen and I asked ARUZA pest to please send me a paper bill. They did but they put a late charge on the bill. I called them and they took it off. The next bill also had a late charge. I called again and told them to cancel the account. The last payment I made was August 8th. They haven't been back since then. I don't want any kind of refund, I want my name cleared from a credit report. Thank you.

  Business Response

  Date: 11/23/2022

  We have reviewed your account regarding the request. Upon further investigation it appears you have completed your full years agreement, and had prior request to cancel the service before your balance was sent to collections. We will remove your balance from the collections agency and cancel the service so you do not receive any notices moving forward. Thank you for allowing us to service your home, and we look forward to doing business with you in the future. 

  Customer Answer

  Date: 11/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay $79 monthly for pest control services from Aruza, which includes perimeter treatment and yard fogging for mosquitos.We did not recieve service at all for the month of August, despite several scheduled visits. The first visit was cancelled by the technician due to a light drizzle. He said that the rain would make the yard fogging ineffective and that he would schedule for the following week. Then the two and a half weeks, we were informed that the technician was sick and couldn't service.On September 28th, we were charged $79 again, with no service between charges. They swear that the technician will actually come out this Friday, September 30th. That would provide service for the most recent charge, but does nothing to remedy the fact that we paid $79 in August for no service, and have an infestation of mosquitos in our yard now. We called the office several times and they have refused to issue a refund for services not recieved. They will continue to charge customers money, even though their techs aren't showing up and doing any work.

  Business Response

  Date: 10/17/2022

  Hi Ms. **************** our conversation, I will refund the $79 charged for the month of September.  I do apologize about the communication breakdowns with our **************** Department.  I have provided you with my cell phone should you feel any need not being addressed in the future.  Please let me know if there's anything further that we can do to enhance your experience with Aruza Pest Control.  Thank you, *********************

  Customer Answer

  Date: 10/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************