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Business Profile

Producers

Honeywell International Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Honeywell International Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Honeywell International Inc. has 15 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted customer service regarding their 5 year product warranty. The thermostat was installed in a new build home purchased middle of 2018 which is less than 5 years.

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Honeywell Dehumidifier in 2018 The unit has a 5 year warranty. The unit failed. I contacted Honeywell, who had shifted the responsibility to a subsidiary. The subsidiary is unresponsive, and Honeywell is ignoring my requests. This refund process had required my recording of a HVAC tech stating that the unit cant be repaired. This is ridiculous. None the less, I did send Resideo the recording. I have included here my receipt of purchase and images of the unit as requested by *******. I would like Honeywell to replace, repair the unit or refund me. It is under warranty.

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a thermostat with a 2 year warranty. After 1 year the thermostat blew and they refuse to send me a thermostat. They tell me to work with a contractor and they all are charging like $100. I can literally buy a new one for the same price. This company is a scam. They are branded under resideo now. Why should I pay for an item under warranty. Just send it to me. All I have to do it plug it in where the old one was.

    Honeywell International Inc. is NOT a BBB Accredited Business.

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