Reviews

This profile includes reviews for AAA Carolinas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Carolinas has 13 locations, listed below.

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  AAA Carolinas

  3426 Toringdon Way Ste 300 Charlotte, NC 28277-3497

• 

  AAA Carolinas

  11338 N Community House Rd Charlotte, NC 28277-1978

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  AAA Carolinas

  13540 Steelecroft Pkwy Charlotte, NC 28278-7545

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  AAA Carolinas

  1740 Flat River Dr Charlotte, NC 28262-5319

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  AAA Carolinas

  2421 South Blvd Charlotte, NC 28203-5009

Review Details

• Review fromJimmie and Cheryl C

  Date: 05/29/2025

  1 star
  Had a AAA tow. Late, left over a pint of hydraulic fluid from his truck on the driveway, No ID, no receipt for the car, no business card, and no way to contact AAA to complain.

• Review fromJohn K

  Date: 05/25/2025

  1 star
  I have been trying to resolve case# ******** since first part of April. The last email I received was on April 16th. I have sent 5 emails since then with no response. AAA replaced my battery with one that is less expensive and not as good as the one I was charged for. I sent appropriate photos and copy of the bill. I have been a longtime customer of AAA and how I have been treated is completely unjustified. ************ ********

• Review fromHarold S

  Date: 05/13/2025

  1 star
  Terrible customer service.....
  Was talking and was getting information she went to check on something and just hung up there's no way to find the person that hung up on you you have to start the whole process over it's Mickey mouse

• Review fromEric T

  Date: 04/16/2025

  5 stars
  Little ******* towing. Great service knowledgeable. On point! Definitely recommend them Little h ***** towing! ***** was absolutely amazing! ****

• Review fromKristina C

  Date: 04/10/2025

  5 stars
  The experience was top notch. I got a flat tire in the middle of nowhere and I was by myself. A little nervous but the dispatcher was professional and kept me calm and the gentleman who changed my tire was an ***** to me. Stellar service AAA

• Review fromJohn C

  Date: 04/07/2025

  1 star
  Waiting with a friend over 2 hours. Canceling AAA and paying for a tow truck. I have been a member for years but will probably not renew.

• Review fromT. S.

  Date: 03/12/2025

  1 star

  T. S.

  Date: 03/12/2025

  I had a flat tire today and phoned AAA I was told it would be 20 minutes, then received a text saying the tow truck was 16 minutes away, etc spoke with so many people and learned it would be another 2 hrs. After waiting in a sketchy place alone over 4 1/2 hrs, and AAA NEVER showed up!!, a nice gentleman helped me. I am so thankful to him. *** never did anything. Id probably still be waiting if that man had not helped me. Im so disappointed in ***

  AAA Carolinas

  Date: 03/13/2025

  We spoke with Ms. ***** on March 12, 2025 via telephone and the matter was resolved.

  T. S.

  Date: 03/18/2025

  It was not resolved! They never had anyone to come help me. A nice man in the parking lot helped me!!

• Review fromLARRY N

  Date: 03/06/2025

  1 star
  A MEMBER 29 YEARS . *** USED MY MEMBERSHIP 4 TIMES. . bUT TRYING TO GET ASISSTANCE WHEN NEEDED IS NEARLY IMPOSSIBLE. A FEW DAYS AGOI GOT LOCKED OUT OF MY CAR. FOR 30 MINUTES ON ANY NUMBER DAILED ONE OF TWO THINGS THAT **** ME OFF. THE MAIN ROADSIDE ASSITANCE NUMBER AS FOLLOWS. YOUVE REACHED A NUMBER THAT IS NOT SERVICE IN YOUR AREA. RECORDING.THE OTHER ON ANY LINE A RECORDING TRYING TO SELL OR GIVE FREE THIS HOME ACCIDENT RESPONER. OVER AND OVER. THE ***** OF THIS STORE IS. WHERE DID YOU GO YOU DIDNT HELP ME I PAY IF SERVICE IS NEEDED ILL REFUSE SERVICE WITH AAA. AND CALL SOMEONE THAT CAN ASSIST ME IN TIME OF NEED. AAA YOU NEED A OVER HAUL HAVE I GOT YOUR ATTENTION. IM NOT PAYING FOR NOTHING. YOUR SERVICES ARE POOR 2025.

• Review fromEmma M.

  Date: 03/03/2025

  1 star
  I am filing a complaint I signed up for ************ membership it states the service can be used right away but it does not advertise there is a $60 additional same day service fee if its a new membership. I could just pay a towing service. False advertisement. Needless to say I cancelled my membership immediately.

• Review fromDavid D

  Date: 02/26/2025

  1 star
  Fraud and a scam. I pay an annual fee of about $270 USD for the ** level insurance. My car broke down. I contacted the dealership and made an appointment, then called AAA to get my car taken to the shop. Day one: I was told that a truck would be dispatched, so I took the day off from work and stayed home waiting. It never happened. Day two: I call them back to find out why they never showed up and they say, "we tried to call you but didn't get an answer, do you still want the tow?" There is no evidence of a missed call on my phone. I told them to get the truck here and get my vehicle to the shop. Another day off work, and another day they didn't show up. Day three: No truck. I call a local shop and get a $450 USD quote to get it to the shop this morning. I call AAA Carolinas and get transferred to a Montana office then a Texas office and finally a Florida office. Now every time I call I have to reexplain the entire situation and supply my member number/phone/name/address/phone number/current situation then they give me an excuse. I ask for a supervisor, I am on hold for 7 minutes. The supervisor eventually gets on the phone - I have to reexplain the entire situation and supply my member number/phone/name/address/phone number/current situation then they give me the excuse that they are real busy. I get the "supervisors" name employee ID and ask for location of the office she is working in. She gives me the runaround and says the office is in ******** or *********. I say then why is this a Florida number? Then I tell her that I can get a truck for $450 USD to transport my car this morning and who do I sent the bill to for reimbursement as well as refunding my $270 USD membership fee since I have to do the job myself. She says they will only reimburse part of that towing fee to me as decided by their refund department. I said transfer me to them, she said she didn't have their number and was there anything else she could "help" me with.