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Business Profile

Travel Services

Onyx Odyssey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    onyx odyssey sell just a dream trip they take your money and then when its time to travel they cancel and say we will transfer you to another trip no communication no phone number nothing all i want is a refund

  • Initial Complaint

    Date:09/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 11th we made a payment ******* for a cruise. We then made an additional ******. We emailed several times after the payment for confirmation and no response. I finally emailed again and was told we would not receive confirmation until 30 days prior. That's not normally how a cruise works. If a travel agent books the cruise, we still receive confirmation after the booking. We emailed on August 23rd and they could not confirm our booking. So we called the cruise line on August 27th and we were told there was no booking under our name or the company's name. Also, we were told by ****************** that if an agent books a cruise we still receive confirmation within 24 hours. This company never booked the cruise and I see from a previous complaint on your website that this has happened before. They need to provide confirmation of a booking.

    Business Response

    Date: 09/25/2023

    We are writing to provide an update on a customer inquiry and to ensure that the ********************** is aware of our efforts to address it promptly.


    We have been in contact with ******* several times regarding the trip her daughter purchased. Our customer support team has been actively engaged in resolving her concerns and inquiries related to the trip. We take all customer feedback seriously, and we have been working diligently to ensure that *******'s experience meets her expectations.


    If the Better Business Bureau requires any additional information or documentation regarding our interactions with *******, please do not hesitate to contact us. We are committed to maintaining the highest standards of customer service and transparency, and we value the role that organizations like the Better Business Bureau play in helping us achieve this goal.


    Thank you for your attention to this matter, and please feel free to reach out if you have any further questions or require any additional information.

Onyx Odyssey is NOT a BBB Accredited Business.

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