Business Profile

Trucking Transportation Brokers

RXO

Headquarters

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Complaints

This profile includes complaints for RXO's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

924 total complaints in the last 3 years.
510 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the second time, I have dealt now with RXO failing to deliver a package due to them "timing out" (poorly planned routes, not enough drivers, I don't know what their issue was) and having me at the end of their delivery schedule. I assume due to me being on the edge of their delivery range, they have decided that they only deliver to my area on Tuesdays, and so if they don't get around to me on the day I've scheduled delivery for, it's my fault and I have to reschedule for an entire week out if I am lucky enough for them to have availability the following Tuesday. Will they get to me on the route that Tuesday? God only knows if I will be so lucky or if their drivers will run out of time again. Have an installation appointment to go along with whatever they're delivering? Well good luck with that, they do not care at all. They claim that the local delivery center will give you a call to follow up with you, they never do. They will not provide the local delivery center's contact information to follow up on your own.
Business Response
Date: 07/02/2025
Hello,
We are very sorry your delivery was not completed yesterday due to the delivery team getting held up at prior stops at running out of time. We have connected with you directly and have advanced this delivery to tomorrow 7/3 and will be partnering with you until this delivery is completed. Thank you for your feedback.
Customer Answer
Date: 07/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:07/02/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7th, RXO coordinated the delivery of a refrigerator, washer, and dryer that I ordered from **. The delivery was late and occurred outside of the delivery window, and while installing the washer and dryer, the delivery team put a hole in the wall. After multiple transfers between ** and RXO, I finally was able to file a claim. After two weeks, the claim was denied because the delivery team denied responsibility for the hole in the wall. I have reopened the claim. However, I am dissatisfied because there are no improved process changes from the last time I filed the claim, so I don't believe the outcome will change. I am disgruntled because the delivery team is responsible for the hole in the wall, but they are denying that responsibility. My home was new construction, so there were no defects. Additionally, the home was vacant. My family and I could not inhabit the home because we required the appliances before moving, so no other action caused the hole in the wall outside of the delivery team's negligence,
Business Response
Date: 07/02/2025
Hello,
We are very sorry for the delays with this claim. Your claim has now been approved and we will be overnighting this check to you once printed. We will be providing tracking information for the check tomorrow and will partner with you until the check has been received.
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Bosch dishwasher through their VIP program. After the product arrived at the warehouse, I was contacted by an RXO partner, outsourced to a foreign country. Despite numerous phone calls and texts, I was unable to schedule the delivery. The people at the outsourcing firm did not understand English well and were unable to help me. I finally got a supervisor who emailed the warehouse in *********. ****** called and attempted to arrange delivery. I continued to get conflicting messages from the outsourced firm. It was eventually delivered but they were unable to install it because I needed plumbing work done. After the plumbing work was scheduled, I attempted to schedule the installation. I was unable to until I was again able to contact ****** at the warehouse. When she is not working, there was no way to contact anyone else. Installation was scheduled for today and they did not show up. I tried contacting ****** but no response. I have no other way to contact this company. I paid for the installation and for them to haul away my old dishwasher. They need to finish the job! This is the worst company I have ever had to deal with! After they complete the installation, I would like this complaint to become part of the public record. NO ONE SHOULD USE THEM. I will also be contacting ***** and telling them to find another delivery company. The worst customer service...actually, if it wasn't for ******, there would be ZERO customer service.
Business Response
Date: 07/02/2025
Hello *******,

We are sorry for the issues you have had to this point with RXO. We have gotten this addressed at your local facility and have connected with you directly. We have scheduled your install for tomorrow 7/3 per your request and will partner with you until this has been completed. Thank you for your feedback.
Customer Answer
Date: 07/04/2025

I am rejecting this response because: The installation team was unskilled and had little knowledge to complete it successfully. They scratched the front of the stainless steel dishwasher and scratched the top panel of the door as well. They did not connect the plastic tubing correctly. I am requesting a replacement dishwasher. After they deliver it, I will have my plumber install it and I would like RXO to cover the $160 installation fee I already paid.

Business Response
Date: 07/09/2025
Hello,
We have requested a replacement from the vendor and have processed a $175 **** gift card that will arrive via mail in 7-10 business days. We will continue to try and expedite a replacement as soon as possible.
Customer Answer
Date: 07/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
After the replacement arrives in the warehouse, I expect delivery to be arranged between me and ******* not the automated system. After delivery, our business will conclude. I will arrange to have someone else install the dishwasher.
Thank you.
Initial Complaint
Date:06/25/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****** *****, I have an open claim with RXO regarding an incident that occurred on Wednesday 02/05/25, claim number ********.I have stopped receiving any updates or communication on this claim. Every one I call the claims department they say someone will email or call regarding this matter but no one calls back with any update. This has been going on for months. Also recently a manager by the name Gypsy was supposed to call and email but she hasnt called or email me at all and its been weeks for that. I am been intentionally ignored. I am requesting a monetary amount for damages of personal property that was caused by workers for RXO shipping of a Bed ************* delivery totaling $4,355.
Business Response
Date: 06/28/2025
Hello,
This claim has been addressed with the claims team and we will work to resolve as soon as possible. We will reach out to the claimant directly with updates.
Customer Answer
Date: 06/28/2025

I am rejecting this response because:
Its been months and I still havent received a response via email from anyone. I need an email response within 48 hours of my claim. My email is **********************
Business Response
Date: 07/02/2025
Hello,
This claim is still in the process of being reviewed and we are looking at ways to expedite this process for you. As soon as we have direct updates, we will reach out.
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/05/2025 a delivery team from RXO delivered a refrigerator to our home address from Lowes in ***********. During the delivery, the delivery team forced back our rear exterior door damaging and breaking the door frame. They also removed the door unnecessarily in an attempt to push the door frame back into place. As a result the door frame is split by roughly an inch and the back screen door no longer closes. A claim has been filed but they have not offered a resolution or offered to replace the damage that their employees caused. I also spoke with the local Lowes where the refrigerator was purchased and they let me know that the door frames are not installed without a door replacement. I am looking for replacement or the cost to cover a repair that is done from a reputable company. Order#****************** Claim #********* Case#********
Business Response
Date: 06/24/2025
Hello,
We have reached out to the claimant to request an estimate to proceed with the resolution of this claim. We will partner with the claimant until this has been resolved.
Customer Answer
Date: 06/24/2025

I am rejecting this response because: - Working towards a resolution and getting a detailed estimate of the damage from ****** on 6/26. They are sending someone to my house to assess the damage and take measurements. I will provide the estimate to RXO upon completion. I will also update this thread accordingly.

Business Response
Date: 06/28/2025
Thank you, this claim will continue to be heavily monitored and we will push to resolve as soon as possible.
Customer Answer
Date: 07/01/2025

I am rejecting this response because: The issue is still not resolved as I have not received the quote for the repair/replacement from Lowes. They were at my residence on 6/26 to take measurements and assess the damages. They were supposed to have the quote ready for me in a day or two. I am following up today. The back door/doorframe is still broken at this point and the only thing that RXO has done at this point is requested the quote. The door remains unrepaired since the delivery team broke it on 06.05.25.
Business Response
Date: 07/01/2025
Hello,
To move forward with this claim, we will need a quote to repair the damages. Once that is provided, we will push for resolution ASAP.
Customer Answer
Date: 07/03/2025

I am rejecting this response because: Please see the attached quote provided by ****** in regards to the damages. Please let me know what the next steps will be in getting this resolved.

Customer Answer
Date: 07/03/2025

I am rejecting this response because:

Date Sent: 7/3/2025 7:57:14 AM

I am rejecting this response because: Please see the attached quote provided by ****** in regards to the damages. Please let me know what the next steps will be in getting this resolved.

Business Response
Date: 07/03/2025
Hello,
This claim has now been approved and we are in the process of getting the check printed and mailed out.
Customer Answer
Date: 07/03/2025

I am rejecting this response because: please be advised that the offered amount is only for the labor. ***** will not install a new door frame without the door. The cost of the door and door frame (included in the quote which was sent) is an additional $490.39. The company only offered a partial resolution to this claim of $673.21. I would like to keep this claim open until an acceptable resolution can be made.

Business Response
Date: 07/07/2025
Hello,
The correct amount has been adjusted and we are now continuing to process this claim. As soon as we have an update, we will reach out to you directly.
Customer Answer
Date: 07/07/2025

I am rejecting this response because: I appreciate the response and would like to keep the claim open until it is resolved.

Customer Answer
Date: 07/08/2025
Date Sent: 7/7/2025 4:33:40 PM

I am rejecting this response because: I appreciate the response and would like to keep the claim open until it is resolved.

Business Response
Date: 07/08/2025
Hello,
We have emailed you a settlement form for the correct amount. Once that is signed and returned, we will print this check and overnight it to you.
Customer Answer
Date: 07/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. The check has been received and the repair is scheduled. No further action is needed and the matter can be closed.

Thank you.
Initial Complaint
Date:06/23/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RXO has had my kitchen cabinets in their warehouse in ************ since May 13. They have consistently not shown up for delivery and have rescheduled several times. Now they're telling me they can't make delivery until 6/26. My home build is at a complete standstill because I can't get the cabinets in. I need them to deliver the cabinets ASAP or allow us to come pick them up (which they say we can't do). I feel like my cabinets are being held hostage. I don't feel we should have to wait any longer, even three more days.
Business Response
Date: 06/23/2025
Hello Kim,
We are very sorry for the delays you have encountered with this delivery. We have gotten this addressed at your local facility and have reached out to you directly. We will be partnering with you until this delivery is completed on Thursday 6/26.
Customer Answer
Date: 06/26/2025

Better Business Bureau:

My cabinets were delivered this morning and appear to be in good condition. I received a call from Thomas at RXO shortly afterward and he apologized for the difficulty and assured me the issue would be addressed at that warehouse location.
KP
Initial Complaint
Date:06/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 9, 2025 I purchased a dryer and the required parts from ***** in ******** **. The total was ******. When it was delivered March 14 the delivery men brought it in and didn't even take the plastic off or plug it in I had to ask them to so I could turn it on and make sure it worked .I bought the vent hose that they were supposed to replace, but they refused. They attached the hose I previously had.When they left, I went outside and they had pushed the hose so hard that it busted my outside vent trap. The hose was hanging to the ground several feet. I then started noticing that they had bent the dryer door and stretched wiring from the back of dryer. I contacted ***** who then contacted the delivery company and started a claim. It has been back and forth for months with no resolution. I was offered a settlement of ****** to drop the claim, but that is not sufficient enough to replace a brand new dryer that was over ******
Business Response
Date: 06/23/2025
Hello,
We have gotten this claim addressed at your local facility and have requested the team reach out to you directly with needed information. We will partner with you until this claim has been resolved.
Customer Answer
Date: 06/23/2025

I am rejecting this response because: I have been trying to get this resolved since March. Today was the 1st day that anyone has reached out to me saying they were going to forward my claim to someone else for a resolution. This matter should have been resolved long before now

Business Response
Date: 06/24/2025
Hello,
We will be reaching back out to you today and will have this claim resolved by eod tomorrow. Thank you for your feedback.
Customer Answer
Date: 06/28/2025

I am rejecting this response because: Until I see proof of payment this will continue on being rejected. This should have been long resolved before now.

Business Response
Date: 07/01/2025
Hello,
We have emailed you your check and tracking #. This has been overnighted via Fed Ex and they expect to deliver tomorrow.
Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:06/20/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* Washer from **** Club on May 31, ******* was scheduled for delivery on June 11, 2025. I received an email for RXO stating that they received the order on June 06, 2025 , it was scheduled for delivery on June 11, 2025. Then the delivery was rescheduled for June 14, 2025. On June 13, 2025 I received another email stating that thaey were rescheduling the order to June 18, 2025, because of the Military Parade which had nothing to do with my location, so the delivery was rescheduled for June 18, 2025 between 3pm and 7pm. About 4 Oclock I aget a call from delivery saying they were in ******** and it was raining and I told them that it was raining at my house,but by time they got here it was raining they told me that they did not work in the rain because they did not get paid enough. I called the office and complained said some one would contact me , i havent heard anything. I feel that i'm getting a snow job.
Business Response
Date: 06/23/2025
Hello,
We are very sorry your delivery has been rescheduled multiple times. We have gotten this addressed at your local facility and have reached out to you directly. We have scheduled your delivery for 6/25 and have marked as VIP. We will partner with you until this delivery is completed.
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the refrigerator online on ****** on June 1, 2025. The fridge was delivered to this companys facility and accepted on June 10th. A confirmation and a delivery window was set for June 12th. I took a day out of work yet. The delivery never happened and I wasnt even notified It wouldnt be happening. It was rescheduled for four days later on June 16th. This delivery date was also confirmed in a window given yet again the delivery never happened for unforeseen circumstances. Another call to ** and this company to get the runaround a bunch of apologies and promise that would be escalated and the new date of the june 18th. This time, however, I dont receive confirmation of the date nor do I receive a Time window. Needless to say, this delivery doesnt happen and Im on the phone several times again more apologies more runaround, and more promises that it would be escalated The very next day, the 19th. Early in the morning on the 19th I received confirmation and another window. Their website tracker also confirms that the item is out for delivery, which had never reached the steps in the prior attempts. Fourth attempt was also unsuccessful. More phone calls more apologies more runaround. This is basically grand larceny
Business Response
Date: 06/20/2025
Good morning,
Thank you for taking my call. As we discussed, we have a team headed to the warehouse to pick up your order. Once the team departs I will call you back with a time window.
Initial Complaint
Date:06/19/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RXO was supposed to deliver a swing set to my son ****** ****** at *************************************************, his phone number is ************, which I ordered from ******. The swing set was supposed to be delivered in April. Instead RXO delivered a shed. It took them a month and multiple pickup attempts because the driver was not prepared to pick up the shed. Since then they keep delaying the delivery of the swing set. I have contacted ****** and RXO multiple times and no one is able to resolve this problem. I just want the swing set delivered.
Business Response
Date: 06/23/2025
Hello,
We are very sorry for the multiple delays. We have gotten this scheduled and marked as a priority for tomorrow 6/24. We will partner with you until this delivery is completed tomorrow. Thank you

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RXO is NOT a BBB Accredited Business.