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Business Profile

Trucking Transportation Brokers

RXO

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking Transportation Brokers.

Complaints

This profile includes complaints for RXO's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RXO has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • RXO

      11215 N Community House Rd Charlotte, NC 28277-4960

    • RXO

      620 Yankee Doodle Rd Ste 100 Eagan, MN 55121

    • RXO

      1500 S 71st Ave Ste 800 Phoenix, AZ 85043-3002

    • RXO

      47440 Michigan Ave Ste 130 Suite 130 Canton, MI 48188-2218

    • RXO

      608 Business Park Ln Knoxville, TN 37932

    Customer Complaints Summary

    • 924 total complaints in the last 3 years.
    • 510 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company I am filing a complaint about is a delivery service. They were contracted through Amazon to deliver a package to my residence. In the process of the delivery damage was done to my house. I have been unable to get a call back or resolution regarding this issue. Thier delivery team denied any wrongdoing and the company is refusing to repair the damage.

      Business Response

      Date: 12/17/2022

      We deeply apologize. Can you provide the reference number or phone number associated with the order so we can create a claim, please? 

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dishwasher from **** club, they hired XPO/RXO to install the dishwasher which took two months. After installation, they lied and said there was no kick plate when, in fact, it was still taped to the side of the dishwasher upon installation. They damaged the dishwasher before installation by dropping it which, in turn, resulting in my receiving a defective dishwasher that never worked because it was cracked and dented from the drop. They finally came to pick it up for a return and they stole my hose to my garbage disposal (which was not installed by them and was already in my house upon installation of tv dishwasher) and cut the cable tie off of it in order to steal it which created a major flood in my kitchen because when you turn the sink on, the water pours out of the garbage disposal. This company is the worst, customer service is beyond horrible. The company has done absolutely nothing to rectify their poor services.

      Business Response

      Date: 12/17/2022

      We deeply apologize. Our records indicate we have already opened claim number 513834 and local operations called and left a message for you on 12/15/22. They will assist with resolving the damage claim. 

    • Initial Complaint

      Date:12/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had scheduled a delivery of my package for 12/09/2022 (Friday) weeks in advance when my package had been reported to have arrived at the pickup location. I noticed on the scheduled delivery day that there was no update on my package being out for delivery so I contacted customer support during the time window and they reassured that the package would be delivered.After the delivery window had passed I contacted customer support again and they restated that the package would be delivered. Several more hours pass without any update and I contact customer support again - they state that they are unsure of the package will be delivered and there is nothing they can do. On 12/10/2022 (Saturday) I contacted customer support when I received an SMS message that my package has been rescheduled for 12/16/2022 (next Friday). The customer support representative stated that they could not reschedule to an early date once the package is routed. This is unacceptable. I had reserved the entire day to wait for the package and they do not show. There were also no updates provided from them and I did not even receive a phone call. I doubt that the package will ever arrive and I have to waste more of my time waiting for an unprofessional delivery service. DO NOT USE THIS DELIVERY CARRIER!

      Business Response

      Date: 12/17/2022

      We deeply apologize for the inability to schedule your order to a sooner date. Due to the holiday season, we are running on fully capacity and a sooner date was simply not possible. Our records indicate the delivery was completed on Friday 12/26/22 without further delay. We are sending you a $25 **** gift card as a customer service gesture. 

    RXO is NOT a BBB Accredited Business.

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