Complaints

This profile includes complaints for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Jiffy Lube has 402 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Jiffy Lube

  10141 US Highway 70 W Clayton, NC 27520-2649

• 

  Jiffy Lube

  790 Pershing Rd Raleigh, NC 27608-2712

• 

  Jiffy Lube

  1221 Nc Hwy 54 Durham, NC 27713

• 

  Jiffy Lube

  400 Weston Pkwy Cary, NC 27513-2429

• 

  Jiffy Lube

  1620 Guess Rd Durham, NC 27701-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience was as follows:I visited for an oil change on weds 11/22 for an oil change and both cabin filter changes. I asked the team if there was anything else I needed or recommended - they stated nothing more than some factory recommendations but nothing I specifically needed at that time. I explicitly stated I commute from ******* to the Suburbs for work, and was driving to Nebraska for Thanksgiving. They assured me my car was road ready.Driving home from Nebraska on Sunday 11/26 my cars check engine light came on. It started shuttering as I was driving. I stopped at a gas station off exit 42 and immediately turned my car off. I put in gas and then my car wouldnt start at all. I was able to eventually get it to turn over and made it the 200 miles still home to *******. I brought it back to Jiffy Lube 986 immediately the next day.The attendant there told me the following 1) I had overfilled the oil - I asked how I could have overfilled the oil when they were the ones that had done the oil change 3 days prior.2) This just happens to ***** Cruzes 3) When showing the attendant a photo I took of my dry oil and dipstick his response was, I cant see the full photo how do I know you checked it right.4) And lastly - when the attendant brought me into the garage to show me that a seal was ruptured due to overfilling, I asked him why this had not been brought up to me when I was there Wednesday. His two responses were, we were really busy followed by so because we didnt tell you, its our fault.While in the waiting room, the attendant aggressively showed me an invoice and then crumpled it up in my face. Additionally, when my car was ready a younger attendant with glasses walked in, said nothing to me, and threw my keys at me across the counter.The following week I went to Midas and spent over $1000 for damages that could have been addressed and not exacerbated by the neglect of the Jiffy Lube Wheeling team

  Customer Answer

  Date: 12/13/2023

  Jiffy Lube 986 ******** ********

  Business Response

  Date: 12/26/2023

  December 26, 2023
  
  Via Internet
  
  Better Business Bureau
  Attn: ***********************
  
  Re: ******************* - #********
  
  
  Dear **************:
  
  I apologize for the delay in responding to your office regarding ************** complaint. We have received her statement to your office about her Jiffy Lube issue.
  
  Our district manager has attempted to contact ************** by phone and email on several occasions. As of the writing of this letter, we have yet to hear back from **************. Additionally, after looking through the Jiffy Lube service history on her 2015 Chevrolet Cruze, it was notated on her February 25, 2023 service valve cover gasket leaks arrival. This was notated by the Jiffy Lube store on ************************************************************ According to this notation,************** Chevrolet Cruze was leaking from the valve cover gasket over 10 months before the November 22nd Jiffy Lube service. Please have her contact our office directly if she wishes to discuss a resolution.
  
  Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.
  
  
  
                                Best Regards,
  
  
  
                                ************
                                Customer Claims Manager 

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21001326
  
  I am rejecting this response because:

  At no point have they claimed responsibility for causing additional damage to my car which caused me $1000 in damages. Or addressed that their staff physically threw my keys at me, bullied and attempted to intimidate me.

  I am escalating to small claims court. Thank you for your help.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/29/2023

  December 29, 2023
  
  Via Internet
  
  Better Business Bureau
  Attn: ***********************
  
  Re: ******************* - #********
  
  
  Dear **************:
  
  We have received her rejection statement to your office about her Jiffy Lube issue.
  
  On behalf of our company, I apologize to ************** for how she feels she was treated. Obviously, our employees will be counseled on their actions during the communication with **************. As far as claiming responsibility for the damage to her vehicle, as stated in our previous letter the oil leak was notated on ************** previous invoice in February 2023. Therefore, the November 22nd Jiffy Lube invoice could not have caused the oil leak on her 2015 Chevrolet Cruze. Please have ************** contact our office directly if she wishes to discuss a resolution.
  
  Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.
  
  
  
                                Best Regards,
  
  
  
                                ************
                                Customer Claims Manager
  

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  took my car for a routine inspection, while there I told my radiator fluid was low and my break fluid needed to be replaced. When ahead with the work spent over $300. A couple months later my checked engine light came on. Open my hood turned out there was no radiator fluid in ny. Car went back to jiffy lub the guy filled it up. I told him I want to talk to the manage because I don't trust any of my work was done. The manage was toooo busy to talk to me. So I took it to cooperate, they open a case and because all jiffy lube is independently owned the only thing they can do is file complaints. Eventually spoke to the store MANAGER *****, who basically said the work was done it just wasn't complete. I asked for my money back because at this point I feel scammed. He told me he will only give me my money back for the radiator flush. So now am paying more money to do the same work I paid for.

  Customer Answer

  Date: 12/12/2023

  Jiffy lube ****** **

• Initial Complaint

  Date:12/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/29/23 I had my oil changed at the provided Jiffy Lube location. The next day I proceeded to leave for work when I seen a huge oil spot in my garage. I proceeded back to the same location, explained the issue. **** the location manager stated that he identified the issue and stated that he fixed the oil cap. I went back back to work for the afternoon, upon leaving I noticed oil still leaking from my truck. I called and spoke to **** in which he advised me to bring back my truck to be serviced again. After an hour **** indicated that the issue had once again been resolved and that there was no evidence of leaking. On 12/1/23 I took my vehicle in for its oil change this time taking it to the dealership ******* of **********) I was told by my service advisor that the oil pan was damaged and needed replacement. I immediately contacted **** at Jiffy Lube expressing the situation. **** contacted his district manager (*******************) ***** relayed a message through **** that I had the option of getting my oil pan replaced by Jiffy Lube. I declined this decision as I do not trust their service as in the past I had a severe oil leak from a previous oil change and location. This is a disservice, I feel Jiffy Lube should reimburse me for the cost of ****** having to replace the oil pan.

  Business Response

  Date: 12/14/2023

  Spoke to customer.  We will replace the pan.  Parts are at the store waiting on customer to come in

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oil change at Jiffy lube in **************** ** . Oil cap not returned to top of engine during oil change. I now have oil all over my engine compartment. Had to purchase a new oil cap and when I checked my oil tank it is slightly over filled. Plus they took apart my glove box to look at cabin filter and left the screws out.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jiffy Lube for an oil change and tire rotation on Friday, October 13, 2023. I was leaving for a business trip to ************. As I got on the road for my trip, I started noticing that there was a strange rattling sound coming from the front (seems like right side). I spent 45 minutes upon my return at the closer Central Ave Jiffy Lube (Thursday, Oct. 19) because I noticed that the plate on the bottom of the car was hanging loose (see attached photo). I assumed that was why I heard rattling. When I left there, the rattling was still there. Then I went back to this location on Friday (over an hour again). They looked at the car and told me they see nothing but can hear it and my engine is wearing out... ??? Then I made them take it back in because something must have happened while doing the oil change or tire rotation and my car is in very good shape. The guy put it up again and said it was not their fault etc. NOTHING was wrong with my car until I drove out of that place on Friday 10/13. They have taken zero responsibility. I got a 15% discount coupon via email... that's their solution to them doing something to my car... My car has a serious issue with rattled now... I need to now take it to another mechanic. I want this on the record that they did something to my car while there. The front person when first was there was very nice... *****.. but that was about it. Very upsetting.

  Customer Answer

  Date: 10/23/2023

  Jiffy Lube

  334 *****************

  **********, ** 12144

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2023, the author visited Jiffy Lube for an oil change and tire rotation. During the service, an employee named '******' broke their lug nut, and later, it was discovered that a wheel stud was also broken. The shop admitted fault and promised to fix it, but there were delays. The author called corporate, and more damage was discovered on their vehicle. Ultimately, Jiffy Lube denied responsibility for the damage, and the author left with only 4 out of 5 lug nuts. They experienced severe shaking while driving and found new damage to their car's fender. Another mechanic fixed the issues and found problems with the lug nuts. Jiffy Lube's manager continued to blame the author, leading to a frustrating experience.

  Customer Answer

  Date: 10/19/2023

  The address is *************************************************************

  Business Response

  Date: 11/03/2023

  The vehicle suffered from a seized or crossthreaded lug nut / wheel stud.  This was discovered while removing the lug nuts when the wheel stud broke.  Breaking a wheel stud during removal indicates the lugnut/stud were seized from age/corrosion/wear or crossthreaded during the last service, which Jiffy Lube did not provide.  The manager initially attempted to replace the stud and discovered a specific procedure or tool was required.  I spoke to **************** and she asked us to help her repair and I agreed.  While the manager was attempting to find a solution to the stud replacement, **************** asked to take her car and leave.  The manager reinstalled the parts and performed a lug nut torque on the vehicle before it left.  **************** returned later reporting she paid someone to fix the car and asked for Jiffy Lube to pay for the repair and that the lug nuts were loose.  The lug nut failed upon removal, this failure is the result of poor workmanship in the past or wear and tear / age not Jiffy Lube's actions.  We stand behind our service but we cannot warranty for an issue that is not our fault.  The lug nuts were torqued twice before the vehicle left.  No blame has been placed on **************** for the initial wheel stud failure, the blame for this would be the previous faciltiy that removed the tires or be a simple failure due to age/wear/corrosion.  Jiffy Lube was attempting to help repair the vehicle at a reasonable cost when **************** asked to leave.  Jiffy Lube denies this claim.

• Initial Complaint

  Date:10/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This location totaled my ******* truck on Monday 10/9/23 by starting the engine with no oil in it...I am not from Texas. I had to have my own vehicle towed to the dealership ($300+). I had to stay in a hotel everyday at ($125+) a night. I have had to get a rental to run errands at ($89+) a day and provide for myself and my partner (this was a work vehicle). I have been fussed out by the H33**3834343130303337H rep ***************************** and corporate has not been a help! You would think bringing your vehicle to a trusted brand would uphold their guarantees...instead they have just kept reiterating they will not do anything and i need to contact the franchisee who owns that H3335343533363631**H...yet i have no contact for the franchisee and was not given any, ****** keeps stating "He does not know!?!!!" When I asked ****** why he is not paying for my hotel room his response was "if I were to pay for your room and you trashed it, who would be responsible for that?" I said, "you because you trashed my truck...but i was informed that Holiday Inn could send paperwork stating H3335343533363631**H would only be responsible for the room and tax, I&#**;d pay the incidentals"...it has been 3 more days and H3335343533363631**H has still not paid for my hotel fees or for my truck or anything else!?!!! My insurance and my warranty do not Want to pay because of H33**3834343130303337Hs "willful negligence"...I am hoping for some relief in the next coming week. I do not recommend going to H33**3834343130303337H! I have dealt with very capable locations but this experience shows you never know when you&#**;ll be dealt a raw hand and will not be covered by H3335343533363631**H...The man working on my truck did not even know he had to put his foot on the brake to start the truck! He was the manager of that location! This location needs to be shut down! From the start they should have been paying for a room for myself and my partner, my tow, my rental car!?!! Maybe they thought I would sleep on the street? I am very confused of the treatment in general!!!

  Business Response

  Date: 10/18/2023

  October 18, 2023
  
  
  Via Internet
  
  Better Business Bureau
  
  Re: ************************* Case #********
  
  We have received the complaint filed by ************************* regarding the damage to their Dodge Ram.
  
  Our district manager has fully investigated the issue with ************** Dodge Ram after the October 10th Jiffy Lube service. Since the estimate for repairs is well over our companys insurance deductible, the claim has been turned over to our insurance company. An adjuster from ****************** will be in contact with the customer within the next few business days to further investigate the issue with their Dodge Ram.
  
  Thank you again for contacting me and if you have any questions, please feel free to contact me at ************.
  
  
  
  Best Regards,
  
  
  
  ************
  Customer Claims Manager

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our daughters car to jiffy lube located at 23rd and W. Broadway in **************, **** for a simple oil change on Monday October 2nd, 2023 at around 3 pm, by Wednesday October 4th at 345 pm I had to tow it out of there and take it to an auto shop, still with no oil change and serious damage to its oil cooler assembly. The incident went as follows: We met with *********************, jiffy lube employee initially and he said when we brought it in that it was a pristine clean car and couldnt believe it only had 37k miles on it, he also said he didnt see any oil underneath or rust, it was clean. (its a 2009 ****** Altima sport coupe 3.5 V6), a short time later ***** came out and said they had to tear off the oil filter then he claimed we drove it in leaking oil and that it was already damaged, which it was not! We took a photo of the oil filter halfway pried off.We sat there for over three hours as they tore the oil filter out, all the time telling us, we got it multiple times, never really getting it. They called another employee in claiming he was the mechanic, I thought his name was *********************, eventually they had to close shop and we left the car there. They then put us on the back burner Tuesday and part of Wednesday telling us other customers had to be taken over us, I assumed we would be a priority, but not so much. They dodged us for awhile, ***** initially texted me, but stopped and did not answer my calls and when we did get someone on the phone they promised to make it right and they would have it fixed, paying for it out of their own wallet. I heard they would pay for it out of their own wallet from **************** and *********************. Initially on Monday, while waiting for the service I watched them hammering on the oil cooler saying they were trying to get the rest of the oil filter out and then they pointed out the damage, they ruined the oil cooler and its now dented and warped. They only called a couple of times telling me and my wife they would have it fixed, which it wasnt, just more excuses. Most of the time over Tuesday and Wednesday I had to call them to find out what was going on, the manager, ****** told me he would call me back on Tuesday, but I called close to closing (6 pm) and was told by ***** that ****** went home for the day, not good customer service on top of everything else!****** had an excuse on Tuesday all day that they were dealing with the police at the business and that took precedence over fixing our car, I checked with a patrol sergeant and they called to file an initial report, ten minutes after I was on the phone with ******. I asked multiple times to talk to their manager and was handed off to three different people who did not know anything. I asked for the district managers name and number three separate times, all I got was I dont have it and that his name is *****. We were called Wednesday morning by **************** and were told his employees told him we brought in a vehicle that was leaking and previously damaged, we argued with ****** telling him our vehicle was not damaged and definitely not leaking oil, I told him there is no oil on my driveway or in the garage where this vehicle is always parked. ****** told us he wasnt going to argue and they will have it fixed and ready to go by before 2 pm. I was called by ***** at around **** am and informed they had the wrong part, I was also told it wasnt the oil cooler that they were looking, it was a striped mounting bracket. I assumed it was the oil cooler stud he was referring to, but I doubt he knew what the problem was. ***** told me he had the part in a town in Nebraska and he would go get it and have the vehicle ready in a few hours. I did not hear anything from ***** by close to 3 pm, so I called and he said they didnt have the right part. I asked what the next plan was, he said just trying to find a part. This was the time I decided to take my car away from them. I let ***** know I will be towing my vehicle out of there and take it to a repair shop. I told him to put it back together and I was on my way there, he told me he will get it off the lift. Hearing this meant they moved my car from bay one to bay three, with no oil in it. So I dont know if it was pushed to bay three or they drove it. I arrived to jiffy lube with the tow truck and ***** showed me the part he was trying to put on my car, it was an oil cooler that was used with old grease on it. I assume he went to you pull it. ***** put the splash guard and front passenger wheel back on and it was flatbed towed to a local repair shop.The repairs were done by the repair shop and they had to replace the oil cooler assembly and oil cooler stud, the total amount of the bill is $1045.67. The tow was a separate bill for $72.33. We have the damaged parts and invoices for repair and tow as well.I contacted the franchise manager through email on October 6th, which is the only contact information I could find and he has STILL has not even responded to us! We want to be reimbursed for our damages. Our damages total $1,118.00, which we would like reimbursed.

  Business Response

  Date: 10/10/2023

  October 10, 2023
  
  Via Internet
  
  
  Better Business Bureau
  Attn: ***********************
  
  Re: ****** and ********************************* Complaint #********
  
  
  Dear **************:
  
  Thank you for contacting us concerning Mr. and ************************* complaint.
  
  Our company is aware of Mr. and ************************* issue with their 2009 ****** Altima. According to our companys records, this was the first time this vehicle has been serviced at any of our Jiffy Lube stores. After speaking with our district manager, our company has accepted liability and we will be reimbursing Mr. and *********************** for the reasonable oil filter housing repairs on their 2009 ****** Altima. We apologize for the inconvenience of the issue and appreciate your help in resolving their complaint.
  
  Thank you for your time and if you have any questions, please feel free to contact me at ************.
  
  
  
                          Best Regards,
  
  
  
                          ************
                          Customer Claims Manager

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** And *********************************

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To make this short, on August 9th, I went to get an oil change at JiffyLube at the **** ********* Rd location in ******, **. When I went and tried to ask questions about pricing, they told me to go inside and theyd go over pricing with me then (very rudely). They never went in. The next time I saw someone, they were charging me around $120 for an oil change on my 2012 **** Focus. Even though *** never paid more than $50 for an oil change, the pricing doesnt matter as much, but I was never told how much I was going to pay and I was told from the start that I would get pricing gone over with me before they touched my car. How did they even know what oil I put in my car? I've never been to a JiffyLube so I knew my car wasn't even in their system. Luckily I was able to find a coupon to bring that total down to $107.49. But I felt robbed of my money and didn't even know what was in my car. I felt more robbed when I called that corporate that day and was told Id get a call from the store or district manager (one of the two, I forgot) *********************. I did get a call from him a couple minutes later and he told me he would refund me my money that day (August 9th). I texted ********************* about a week after he called me to get an update on my refund and he texted back saying he was going to take care of it when he wasnt busy. He never did so I texted him again and he started ignoring me [attached images of the text messages]. I never got my refund and its about to be THREE MONTHS. Ive contacted corporate 4 times over the phone and each time I was told the same thing: weve sent emails to the district and store manager again and well send you a confirmation of this through email [the attached image, you can see the dates of the various confirmations after we would get off the phone]. But, if you don't hear anything again, you can do whatever you want. I haven't got my money back and no one wants to help. I'm going to attach images of each email saying the same thing.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/06/23, I took my car to Jiffy Lube(***********************************************************) for an inspection, and somehow, they removed the oil plug pan and drained all the oil out of my car which resulted in my engine being destroyed and me being charged nearly $13,000 to get a new engine and everything fixed. I contacted their main office in ******* and got no response. I have all my documents. My car was working perfectly until I took it to Jiffy Lube.