Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order #******* on December 1 and it's been 18 days, and the order is still showing as unfilled, and I needed it by December 22. they say up to 14 days and it's been longer, and it hasn't even been made yet. If I can't get it by the 22nd which in my opinion is more than enough time to send it. I will be asking for a refund since they had no problem charging my account as soon as I ordered from them.

  

  Business Response

  Date: 12/21/2023

  It looks like you been refunded. We sincerely apologize for the trouble and we promise to do better next time. 

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27th I placed an order . It stated **** days and it still hasnt even been processed. Ive sent multiple emails and got just a basic email that probably gets sent to everyone that has a problem. I placed the order in plenty of time to reach my friend for his the Birthday BUT OBVIOUSLY THAT DIDNT HAPPEN!! VERY AGGRAVETED AND UPSET ABOUT THIS! I asked for something to be rectified and they havent answered . This has happened before but I gave them another chance .. THIS WILL BE THE LAST I CAN PROMISE YOU THAT

  

  Business Response

  Date: 12/21/2023

  I hope your day has been great!
  
  We sincerely apologize to you for the delay of your order. We were flooded with a large number of orders this month due to the Holiday Rush, and we are trying our best to minimize the delay as much as possible. Our Warehouse has equipped all of our departments with more staff to make sure all orders are moving. We promise to fulfill your order and you should receive it as soon as possible, as we work around the clock to get all orders out. You will receive an email when your package is out for delivery.

  Thank you for your understanding and Happy Holidays!

• Initial Complaint

  Date:12/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 cups from their website on November 30th,no acknowledgment of shipping as of yet, these were Christmas presents, their location is less than a hour from me,they still can't get my order to me,they seem to be able to charge my card in timely nanner,but not ful fill my order. Poor business practice,I will never order or recommend this company.

  

  Business Response

  Date: 01/02/2024

  We sincerely apologize for the delay on your ORDER# 2057310

  As per checking, this order had already been canceled and you should receive a refund notice via email. 

  Thank you so much! 

• Initial Complaint

  Date:12/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19, 2023 I placed an order with this company. I did not hear from them for a long time and started emailing them. Finally, I received an email stating my order was shipped. This was on 12/1/23. I had a tracking number. I tried tracking it. It has not moved. I contacted the carrier but they tell me the issue is with the company. Piper Lou Collection. I have tried emailing this company again and now the email comes back as no such email address.

  

  Business Response

  Date: 12/21/2023

  We sincerely apologize for the long wait. It looks like your order has been delivered ********************************************************************************************;

   We promise to do better next time. 

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two cups in Oct. I received them on Oct 20th. I emailed them on that date because a lid was broken. I never received anything back. Finally after leaving a bad review they emailed me on Oct 25h stating that they shipped out a new lid. New order number *******. I keep emailing nothing back. It has now been a month later and still no lid or refund.

  

  Business Response

  Date: 12/12/2023

  Hey, this is already delivered *******************************************************************************************************;

  Please let us know if you got it! 

   

  Customer Answer

  Date: 12/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for an item during a flash sale, 2 months ago and it remains unfulfilled, they seemed to have lost it in transit, they have responded to my emails promptly but they offer no remedy besides choosing another color and no follow up shipping information I used to order from this company more frequently and I do understand they have been unable to get some products but the customer service has been lacking lately and it's disappointing.

  

  Business Response

  Date: 11/20/2023

  Hello ********, 

  We apologize for the long wait and for the terrible mess. 

  I saw that our team has created a replacement for you with ORDER#  2028251 

  Please let us know if you need more help. 

   

   

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 9/29/23 I purchased 2 drinking cups with laser engraving from this company. I received confirmation of my order and then I received information that it was shipped. When I received it on 10/11/23 one of the cups was missing. I never received any contact about the item being missing. Just confirmation that my order was fulfilled. I contacted them regarding the missing item. They did not offer me a refund on my order. They offered to replace the missing item with another item that was smaller or one of the same size with a different engraving. I told them I would accept the same sow cup with the same engraving in another color and they did not respond back. This is not the first time I have had issues with this company. They really should not be in business like this. I have filed a chargeback with my bank.

  

  Business Response

  Date: 10/25/2023

  Hi ********,
  
  
  We are sorry for the mess and we are happy to replace this cup for you.
  
  
  Here is your replacement Order (#*******), and you will be notified when this ships.
  
  
  Thanks for your patience and have a great day!

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order number ******* on 9/19/23 for eight 40oz tumblers. I purchased them as gifts for a girls trip for my sisters and their daughters. On 9/21, I received notice that my order had shipped. On 10/10, I received an email stating that "all of the items" in my order had been delivered. When I opened up the box (that was smaller than expected), I opened the box to see only half of my order. The packing slip had half of the items marked out. I made the first attempt to call the company. I have now made more than 10 attempts at different times of day. They pick up, a recording says that someone will be with me shortly. It rings for about 3.5 minutes, and finally a recording comes on and says they can't take the call. I have also reached out via their email address provided. I did get a response, sent them pictures of what I received, and was later informed that they were now sold out of what I have ordered. They offered to fulfill my remaining items with something half the size, and not similar to the product ordered. I have not heard back in 5 days at this point. Meanwhile, I continue to receive advertising via text and email about the new "sparkle 40oz tumblers". I asked for those to be supplied in leu of my actual items. Again, no response. I have sent follow up emails daily asking to speak to someone, and guess what? No response. I am trying to handle this issue in a professional manner, and not start posting on social media, but I will have no other recourse if this company fails to respond to my concerns. They brag on their website about great customer service. I disagree.

  

  Business Response

  Date: 10/18/2023

  Hello there! 

  This is in regards to order# 2030567 

  We have responded to your most recent email and kindly provide us with the colors you wish to replace your cups with. We sent you the options and we are looking forward to your response soon. 

  Thanks for your patience! 

   

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was only looking to see items , ad stated buy one get two free I put in code then it charged my for 3 plus tax $ ****** instead of ***** I did not provide my billing info so not sure how they have charged me I object t to being charged when I was simply reviewing what the total cost would be. I have no idea what cc they charged I will review statements and attempt o stop payment I have notified the company as well

  

  Business Response

  Date: 07/14/2023

  Hello *********, 

  This is in regards to your ORDER# 2006189

  The order has been canceled and you should also be notified via email. We are unsure how your order was placed but it could be something you accidentally clicked on. 

  We would have not known about your payment info and other details. Nevertheless, thanks for your interest in our products and I am glad this is settled. 

  Happy weekend! 

  Piper *** Team 

• Initial Complaint

  Date:06/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several cups from them around 6/16/2023. And when I received the email saying my order was ready to be shipped. It did not ship yet so they still had it. I opened my account and saw the color they were shipping was wrong for one of my cups. So I called them and asked them to fix this as it is wrong and hasn't shipped yet. They refused saying we can't it's already ready to ship.

  

  Business Response

  Date: 06/21/2023

  Hi Sunshine, 

  This is in regards to Order# 1995651
  

  We understand that you would like to modify your order even though it has already been shipped, and we apologize for any inconvenience this may have caused.
  At Piper ***, we strive to provide efficient and timely service to all our customers. Once an order has been shipped, it is no longer within our immediate control to make modifications. This is because we work diligently to process and ship orders as quickly as possible to ensure prompt delivery.

  However, we want to find a satisfactory solution for you. We kindly request that you accept the delivery of your current order and consider the option of initiating a return or exchange once you receive it. Our return policy is designed to provide flexibility and convenience for our customers, and we will be more than happy to assist you with any necessary arrangements.

  Your satisfaction is important to us, and we value your feedback. We will take your request into consideration for future improvements to our order modification process. We appreciate your understanding in this matter and look forward to serving you better in the future.

  If you have any further questions or concerns, please don't hesitate to contact our customer support team, who will be glad to assist you.

  Customer Answer

  Date: 06/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution might be satisfactory to me. Depending on if I have to pay for the shipping for an exchange.
  
  Sincerely,
  
  Sunshine ********