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Business Profile

Urgent Care Clinic

Fast Med Urgent Care

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Fast Med Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fast Med Urgent Care has 62 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to urgent care in ****** ** Urgent Care To get a simple Physical form completed.********************** should not be practicing medicine.She diagnosed me as having blood pressure issues. without checking my blood pressure. The original nurse put the cuff on an electric blood pressure monitors too tight i told her she ignored me and continued.it started at 215./ 187 she then left me in the room to see if my blood pressure would go lower, it went down. 185/120 I told them it would go lower after I get out of the office.They sent in a second nurse used an analog blood pressure cuff she tried to read it manually and it said it was lower.I explained to them i get nervous when in the office and have trouble with my blood pressure while in the office.I believe it's called White coat Syndrome.and told them I have had this same experience over the last five years.,I had no time left so i got up and asked for a refund.They ignored me and continued.I asked for a refund and tried to leave.I asked to see a Physican they sent in Nurse ******** No refund No Doctor ** Physical form incomplete Nurse ******** did not check my Blood pressure not 1 time

      Business Response

      Date: 03/06/2024

      Good morning - This customer concern is still under review. We will provide a resolution once the review has been completed.

       

      Thank you,

       

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have not been to FastMed in a year and getting texts saying I owe yall money. Fraudulent activity with your company

      Business Response

      Date: 01/08/2024

      Hello - after reviewing the customers concern, Our billing **** finds that there was no fraudulent activity, and that the customer does need to reach out to his insurance as well as any other parties that are trying to contact him regarding services he received at our facility in July of 2023. The customer is welcome to contact our billing department directly for more detailed information. Thank you. Micele B. 

    • Initial Complaint

      Date:10/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended Fast Med on *********************** in *******, ** on October 23, 2023 around 12:30PM. I had a scheduled appointment for that time. I paid a $40 copay before I was seen by the doctor. At around 1PM, the receptionist let me know that their wait list was very long and, although I made an appointment, I'd likely be waiting several hours. She offered to go ahead and put me on the list at a location about 15 minutes away, which she claimed did not have a wait at all. I arrived at the alternate location and was told their wait was at least 2 hours, and nobody from the ********************* office had contacted them to put me on the wait list or let them know I was on the way. I called the * ********************* office to request a refund of my $40 copay since it was obvious I would not be seen that day. The same receptionist answered the phone, and let me know she refunded the copay and I'd be receiving confirmation of the refund over email shortly. I never received such confirmation. On October 24, 2023 I called the FastMed on ******************* on two occasions - at 1PM and at 5:30PM. A woman named ******** answered the phone both times. I explained the situation, to which she responded that there was no way she could check if a refund was given. She claimed to have told her manager that I needed to be reached out to. I asked to speak directly with her manager, which was refused as she was "not at the office". I have received no returned communications or indication that my issue is being resolved. Nobody has been able to tell me where my money is or what has been done with it, and frankly it is ridiculous.

      Business Response

      Date: 11/06/2023

      Good afternoon -  This clients concern is currently being reviewed and investigated. I will reach out when leadership has completed the review preocess.

      Thank you

    • Initial Complaint

      Date:10/16/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a 5pm appointment after setting up the appointment online. After waiting for over an hour, I had to leave due to pain. I cancelled my appointment before I left. I was billed $368 and called and was told a supervisor would call me back. I never got a call back. I am still being billed and now they sent it to a collection agency.

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July ************************************************************************************* like that the collection of the espesiment wasn't collected the right way I got a email from the director of fastmed saying that they make a discrepancy on the way they handled the test the person who takes the specimen didn't fallow the right steps for the test now I'm out work for they mistake and the don't want to take responsibility for this I don't do any drugs never have I know for fact that what ever they send to the lab wasn't my specimen like I say I don't do drugs I being there on this year several times and never had a problem the director say the person who did the test was the first time working with them please help me up let them know that this is not right I don't want this to happen to someone else God-bless every one

      Business Response

      Date: 08/28/2023

      Good afternoon -  this client's  concern has been investigated  and this included. Screening of training materials- employee communications- review of signed documents from client. and contact with Medical review officer.

      We are commited to insure that training for our services are of the highest standards. Continuing education is of paramount importance to FastMed. 

      Client signed off on documentation, indicating no issue with service provided. The medical review officer ****** no action will be taken regarding this claim.

      We consider. this matter closed. 

    • Initial Complaint

      Date:07/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to local FastMed facility 2/18/23 after checking with my insurance company, BCBS to verify they were "in network". I paid the co-pay requested of $180 and was told would be submitted to insurance. I contacted FastMed multiple times(calls and emails) since claim didn't come thru. I was told by Fast Med the provider I saw was not credentialed with BCBS yet and I don't need to worry about more charges. I stated I wanted the claim submitted since wanted amount to count towards my deductible. When I called in 7/3/23 person said NP was approved by BCBS 27Jun and would re-submit the claim. BCBS approved claim as out of network based on the date of service and will not cover the full amount. According to BCBS just came in network on 6/23/23. I have met my in-network deductible so should not have any out of pocket costs. I was given credit by FastMed of *****. Fastmed refuses to reimburse me or work out the claim with BCBS. I would like the balance of $82.50 refunded to me. FastMed took over ************************************************************** network but their provider was not. I did due diligence both before and after the appointment to get this matter solved. Fast Med has refused to consider. See last message from FastMed: "They will not file a complaint need to file complaint with bcbs not with fastmed this was under out of network"

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 25, I went to FastMed Urgent Care in ****, ** (on *********). I went there because I had been experiencing respiratory symptoms for several weeks without relief with self-care/OTC products. I received a bill for over $700+ for my visit. My insurance was billed, and it was billed for a CPT code that was for preventive care. This was priced a little over $300. This was not for preventive care. This was for diagnostic purposes. Moreover, the ***** test is priced over $300 dollars as well, and the Strep test was $50. My insurance didn't cover any of this because the insurance considered it preventive care. This was not an annual check-up visit. This was for evaluation/management/diagnostic purposes. Also, on FastMed's website, it says an office visit is $199, Covid test $60 (for a PCR), and $30 for a Strep test. I'd gladly pay these prices compared to what they charged my insurance. The billing practices are very concerning. CMS and other insurances may need to be notified about possibly requesting an audit for FastMed's billing practices.

      Business Response

      Date: 06/02/2023

      Client's concerns were reviewed by our billing team. Our billing team also contacted clients insurance to confirm claim, and codes were processed correctly and it was found to be coded and billing appropriately. Our billing team lead contacted client and was able to leave a detailed message for client. Billing lead left all of her call back information for client, in case they had any further questions. We consider this matter addressed and will close the review.

      Customer Answer

      Date: 06/14/2023

       
      Complaint: 20087403

      I am rejecting this response because:This is a follow up to a previous complaint for date of service of 3/25/2023. My insurance denied 100% of my coverage for my visit. FastMed is asking me to pay 100% the amount billed to my insurance, which is over 700 dollars. However, they had a self-pay option that is $199. I was unaware of this at the time of service. This was my first time using my insurance in ***************** (I'm from another country). Desired resolution is to simply pay $199 dollars out of pocket since my insurance is not involved anymore. I have been asking them to bill this amount to me, but they are currently refusing. I was told it was possible. I even got a bill for $199 (and I have a screenshot to show this), but the ability to pay for that disappeared for some reason. Please see attachment for screenshot from 6/6.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7, 2023, at approximately 10 AM I walked into the fast care in ************, **************, located on *************. When I entered, I was asked how I could be assisted and I stated I needed to be seen. The employee at the front desk, which was an African-American female, but I did not get her name told me that they were no longer taking walk-ins and they had no appointments available until tomorrow. I am upset because every time I come here its always the same issue. What is the point of having an urgent care if they are not available for patients when they are actually sick. This is unprofessional and its always the same story they in fact, dont have walkins and if they do, its not all day.

      Business Response

      Date: 05/23/2023

      *****'s concern was investigated, and leadership will contact client to offer a resolution and to apologize for the experience.that was described .

      We will consider this matter closed.

    • Initial Complaint

      Date:04/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 6 2021 I took my 3 kids to get tested for Covid at the FastMed urgent care at:*************************************************************************************************** My wife and I are both active duty military and this facility accepts tricare. I have recently had a debt collector contact me and my credit report now reflects I have a collection against me. I contacted Tricare and they said they were only invoiced for the labs through ******** and they paid for the 3 lab test and they were never sent an invoice for the 3 office visits that FastMed Urgent care is trying to collect. I would like for FastMed Urgent Care to drop the collections and send a report to the Credit Bureaus to get this off my credit report since it has already negatively affected my credit rating. And if they want to get paid for the 3 office visits from December 21 they need send the invoice to tricare to get paid. They also need to retrain their employees so this doesnt happen to any other Service Members. Also myself and tricare has tried numerous times to contact FastMed Urgent Care with the numerous phone numbers listed with no luck with anyone answering their phone.

      Business Response

      Date: 04/14/2023

      Our ************************ team has corrected the client's concerns. The client has been contacted and is pleased with the outcome. 

    • Initial Complaint

      Date:03/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 2nd 2023, I made an appointment online clearly stating that I was experiencing a case of anterior uveitis due to an ankylosing spondylitis flare up, (a condition that has been treated successfully before 3 or 4 times at the same ******* clinic by different Doctors or PAs) by simple prednisone eye drops and pills. Upon checking in, and being made to pay $150 plus Insurance, I stated my condition once again and I signed the form saying I was responsible for charges of SERVICES RENDERED. After an hour wait and the nurse checking my vitals and once again asking the reason for my visit and performing a very simple vision test, the PA, on duty comes in and without even examining me or looking at my eye, she just tells me that she feels unqualified to assess my condition or provide treatment, despite seeing my previous records and action taken by other Doctors and PAs for the exact same condition. She provided no referral or physical examination, (contrary to what she wrote on her after visit notes). They refused to issue a refund, even though they DID NOT rendered any services.

    Fast Med Urgent Care is NOT a BBB Accredited Business.

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